<topic sku="core" tNum="287974" author="leighanw" xmlns="x-schema:hhTopicSchema.xml"><index><title>Troubleshoot the account register</title><category>accounts</category><klink type="trbls">Troubleshoot the account register</klink></index>
<content>
<p>What are you having trouble with?</p>
<extend>
<tease>My interest and service charges show up twice.</tease>
<reveal>
<p>If you electronically download your credit card statement, your interest and service charges will be entered for you. If you enter them again when you balance your account, you'll see duplicate entries.</p>
</reveal>
</extend>
<extend>
<tease>I can't change the amount of a split transaction.</tease>
<reveal>
<p>You cannot change the total amount of a split transaction without going to the split details. To change the total, click <emph>Split</emph>, and then change the detail amounts so they add up to the new total of the transaction.</p>
</reveal>
</extend>
<extend>
<tease>I can't change the name of an online payee when I edit a transaction.</tease>
<reveal>
<p>Money needs the exact name to send your payment, so it won't allow changes to online payees.</p>
</reveal>
</extend>
<extend>
<tease>I can't change an online transaction number when I edit a transaction.</tease>
<reveal>
<p>Transaction numbers that are assigned by your online financial institution cannot be changed.</p>
</reveal>
</extend>
<extend>
<tease>I don't know what <emph>E</emph>, <emph>C</emph>, and <emph>R</emph> in the <emph>C</emph> (cleared) column mean.</tease>
<reveal>
<p>The <emph>C</emph> (cleared) column tracks which transactions have been cleared by a bank or broker. As transactions are cleared, they will appear on a statement from your bank or broker. You can then balance your account register with that statement. <alink type="cncpt" href="Balancereconcileanaccounttopaperstatement.xml"/></p>
<ul>
<li>As you manually balance an account against a paper statement, click the <emph>C</emph> column for each transaction shown on the statement. <emph>C</emph> (for cleared) appears in the column.</li>
<li>When you download a statement from your bank or broker, <emph>E</emph> (for electronic) appears in the column.</li>
<li>When you finish the balancing process, you'll see <emph>R</emph> (for reconciled) for all transactions that are now reconciled to the bank's or broker's records.</li>
</ul>
</reveal>
</extend>
<extend>
<tease>I don't know what ##### in the <emph>Amount</emph> box means.</tease>
<reveal>
<p>If an amount has too many numerals to display, Money displays ##### in the <emph>Amount</emph> box. To see the actual amount, increase the width of the Money window, or close the Help pane. If that doesn't help, you can adjust your display properties in the Windows Control Panel to increase the screen resolution, which allows more information to appear.</p>
</reveal>
</extend>
<extend>
<tease>I can see only the last 12 months' transactions in my account register.</tease>
<reveal>
<p>Money's default view of your account register shows transactions occurring in the last 12 months. You can adjust your view to show transactions for as short a period as the current month only or as long as 12 months, or you can choose to see all the transactions you've ever entered. The fewer transactions in your view, the faster Money will run.</p>
