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CONTACTING MCAFEE AND NETWORK ASSOCIATES September 2001 This file is best viewed in Courier font to properly display special characters for various languages. _______________________________________________ WHAT'S IN THIS FILE - About McAfee and Network Associates - Technical Support - Customer Service - Download Support - AVERT Anti-Virus Research Site - Reporting a Problem - Network Associates Offices Worldwide - Finding a Reseller _______________________________________________ ABOUT MCAFEE AND NETWORK ASSOCIATES On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined Company subsequently acquired Dr Solomon's Software, Trusted Information Systems, Magic Solutions, and CyberMedia, Inc. A January 2000 company reorganization formed four independent business units, each concerned with a particular product line. These are: - Magic Solutions. This division supplies the Total Service desk product line and related products - McAfee. This division provides the Active Virus Defense product suite and related anti-virus software solutions to corporate and retail customers. - PGP Security. This division provides award-winning encryption and security solutions, including the PGP data security and encryption product line, the Gauntlet firewall product line, the WebShield E-ppliance hardware line, and the CyberCop Scanner and Monitor product series. - Sniffer Technologies. This division supplies the industry-leading Sniffer network monitoring, reporting, and analysis utility and related software. Network Associates continues to market and support the product lines from each of the independent business units. You may direct all questions, comments, or requests concerning the software you purchased, your registration status, or similar issues to the Network Associates Customer Service department at the addresses or phone numbers listed in this file. ________________________________________________ TECHNICAL SUPPORT For agent assisted technical support, please visit http://www.mcafeehelp.com. Our support web site offers 24-hour access to solutions to the most common support requests in our easy-to-use 3 step Answer Wizard. Additionally, you may use our advanced options, which include a Keyword Search and our Help Tree, which have been designed with the more knowledgeable user in mind. If a solution to your problem cannot be found, you may also access our 24-hour FREE Chat Now! and Email Express! options. Chat and E-mail will enable you to quickly reach our qualified support engineers, through the internet, at no cost. Phone support information can also be obtained from our self-help web site at www.McAfeeHelp.com. ________________________________________________ CUSTOMER SERVICE McAfee is famous for its dedication to customer satisfaction. We have continued this tradition by making our site on the World Wide Web a valuable resource for answers to your questions about McAfee Consumer Products. We encourage you to visit us at http://www.McAfee-at-Home.com and make this your first stop for all of your product support needs. For a complete list of customer support telephone numbers and addresses, please refer to the Product Support Appendix of your "Getting Started" guide. ________________________________________________ DOWNLOAD SUPPORT To download files, visit the McAfee Consumer Products Division download site: http://www.mcfee-at-home.com/download.default.asp ________________________________________________ AVERT ANTI-VIRUS RESEARCH SITE To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT research site at: http://www.mcafeeathome.com/naicommon/avert/avert-research-center/default.asp ________________________________________________ REPORTING PROBLEMS If you find any problems with your McAfee product, please take a moment to review the product's README.TXT file. It includes detailed information on all Known Issues. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns. ________________________________________________ NETWORK ASSOCIATES OFFICES WORLDWIDE Send correspondence to any of the following Network Associates locations. United States: Network Associates Customer Service 13465 Midway Road Dallas, TX 75244 USA Phone: (972)308-9960 Network Associates offices outside the United States: Network Associates Australia Level 3 40 Miller Street North Sydney, 2060 NSW Australia Phone: +61-2-9761-4200 Fax: +61-2-9761-4499 Network Associates Austria Pulvermeuhlstrasse 17 Linz, Austria Postal Code A-4040 Phone: +43-732-757-244 Fax: +43-732-7572-4420 Network Associates Belgique BDC Heyzel Esplanade, boεte 43 1020 Bruxelles Belgique Phone: +32-2-478-1029 Fax: +32-2-478-6621 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj. - 51 Brooklin Novo - Sπo Paulo SP - 04575-060 - Brasil Phone: +55-11-5505-1009 Fax: +55-11-5505-1006 Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: +1-905-479-4189 Fax: +1-905-479-4540 Network Associates People's Republic of China Room 913, Tower B Full Link Plaza No. 18 Chao Yang Men Wai Avenue Beijing People's Republic of China 100020 Phone: +86-10-6538-3399 Fax: +86-10-6588-5601 Network Associates Denmark Lautruphoej 1-3 2750 Ballerup Danmark Phone: +45-70-277-277 Fax: +45-44-209-910 NA Network Associates Oy Mikonkatu 9, 5. krs. 00100 Helsinki Finland Phone: +358-9-527-070 Fax: +358-9-5270-7100 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone: +33-1-4490-8737 Fax: +33-1-4522-7554 Network Associates GmbH Ohmstra▀e 1 D-85716 Unterschlei▀heim Deutschland Phone: +49-89-370-700 Fax: +49-89-3707-1199 Network Associates Hong Kong 14th Floor, Plaza 2000 2-4 Russell Street Causeway Bay, Hong Kong Phone: +852-2892-9500 Fax: +852-2832-9530 Network Associates Srl Centro Direzionale Summit Palazzo D/1 Via Brescia, 28 20063 - Cernusco sul Naviglio (MI) ITALY Phone: +39-02-926-501 Fax: +39-02-9214-1644 Network Associates Japan, Inc. Shibuya Mark City West 20F 1-12-1 Dougenzaka, Shibuya-ku Tokyo 150-0043, Japan Phone: +81-3-5428-1100 Fax: +81-3-5428-1480 Network Associates Latin America 1200 South Pine Island Road, Suite 375 Plantation, Florida 33324 United States Phone: +1-954-577-4290 Fax: +1-954-236-8031 Network Associates MΘxico AndrΘs Bello No. 10 4o. Piso Col. Polanco MΘxico D.F. C.P. 11560 Phone: +52-5-282-9180 Fax: +52-5-282-9183 Network Associates International B.V. Gatwickstraat 25 1043 GL Amsterdam The Netherlands Phone: +31-20-586-6100 Fax: +31-20-586-6101 Network Associates Philippines Unit 1717 Herrera Tower No 98 Herrera Street Salcedo Village, Makati City Philippines 1200 Phone: +63-2-817-4106 Fax: +63-2-817-4112 Network Associates Portugal Av. da Liberdade, 114 1269-046 Lisboa Portugal Phone: +351-21-340-4543 Fax: +351-21-340-4596 Net Tools Network Associates South Africa Hawthorne House St. Andrews Business Park Meadowbrook Lane Bryanston, Johannesburg South Africa 2021 Phone: +27-11-700-8200 Fax: +27-11-706-1569 Network Associates South East Asia 78 Shenton Way #29-02 Singapore 079120 Phone: +65-222-7555 Fax: +65-222-7555 Network Associates Spain Orense 4, 4a Planta. Edificio Trieste 28020 Madrid Spain Phone: +34-91-418-8500 Fax: +34-91-556-1404 Network Associates Sweden DatavΣgen 3A Box 596 S-175 26 JΣrfΣlla Sweden Phone: +46-8-5808-8400 Fax: +46-8-5808-8405 Network Associates AG Baeulerwisenstrasse 3 8152 Glattbrugg Switzerland Phone: +41-1-808-9966 Fax: +41-1-808-9977 Network Associates International Ltd. 227 Bath Road Slough, Berkshire SL1 5PP United Kingdom Phone: +44-1753-217-500 Fax: +44-1753-217-520 ________________________________________________ FINDING A RESELLER To locate a reseller nearest you, visit the McAfee website: http://www.mcafeeb2b.com/naicommon/ partners/tsp-seek/intro.asp