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-
- Dear
-
- Thank you for your kind letter regarding your exceptional
- treatment by one of our employees. A copy of your letter
- has been forwarded to the personnel department and will be
- included in the employee's file.
-
- So seldom is it that a customer takes the time to write a
- letter of appreciation, that I feel moved to reward your
- initiative.
-
- Please accept the enclosed certificate, which, when
- p