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  1. The FORECASTER - Affinitec Corp.
  2.  
  3. KEYWORDS: communications, Communications Industry                 , 314     
  4.  
  5. Call Center Management Support Systems
  6.  
  7. Taking an inbound call center's unique call patterns and operational objectives
  8. into consideration, the FORECASTER estimates future workload including the
  9. number of calls expected each quarter-hour or half-hour, the average handling
  10. time per call, and the number of agents required to handle the workload at the
  11. center's desired service level.
  12.  
  13.  
  14. Affinitec Corp.
  15. Tel: (314) 569-3450
  16. Toll free: (800) 325-2251           
  17. Fax: (314) 569-3822
  18. R. Scott Davis
  19. President
  20.