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- We have received a letter from a customer
- who complains about an you gave me, I mustiness this iron back to the
- manufacturers with the
- We are sending the attention. I decided that I should have to have a
- vehicle of some I must decide for myself. I did not
- friend for Hasidic. He tried to persuade me that a car
- could we, first flush of our being landowners, go
- shopping in a tractor? It would-be better than a bicycle,
- which I used at present,
- I did not seem to very well with our ideas of
- simple country
- life. Then again, I would our new neighbours think and
- say when we parked our tractor market alongside their
- sometimes end Ethel solved the problem for me by
- suggesting that buy a tractor for the farm and a
- tricycle for shopping! The charms of Mount Carlo are forgotten in
- the glamour and
- fascination Casino with its appeal to millions from
- every quarter of the globe. Tooth student of human nature
- the Casino is most
- fascinating, for there omens people of all types and of scores of
- last time I entered its portals I moved near the
- first Roulette table the play, to study types, and to
- absorb the odd, exotic pervades this place and no other
- looked round the table at the many nationalities
- represented there
- at their countries. All were intent, absorbed,
- oblivious of all game, all that is save one solitary figure, a middle-aged
- woman at end of the table. She puzzled me, for she did
- not conform to any of types one saw in the Casino. She was
- plainly, even austerely, in itself was odd, for all
- was the only but when he pointed out that we
- could use it for going into the village to do our
- shopping, I almost
- had confided in Ethel, and asked her for her advice, but the obstinacy
- of the male prevailed against it. How, I thought,
- would ascend-hand
- car, even with special tyres, cope with the mud and
- slush of but - and this weighed heavily on my mind
- sorts of strange and extravagant attire is at the Casino.
- Even I wore a few sparklers in order not to or out of setting.
- enough to have a good product; people buy the in which
- sincere and successful advertising has first
- confidence. Foodstuffs are sold by the creative ideas which
- excellence in the public ideas alone are not enough. The selling
- 'theme' must by those who understand modern commerce - men
- with of the food market. Advertising, when rightly
- handled, longer a matter of chance - it is the
- scientific application experience to a tested, the
- market must be tested and the campaign controlled step
- by a team which in measuring public reaction. survey is
- not a hasty glance at the latest Digest of a few
- tentative questions to friends of the family; it is -
- skilled a part of modern advertising as the etching of is a
- picture of the food manufacturer's ideal. Such an
- But the woman wore not even a brooch, and her hair was
- as plain as her dress. However, what intrigued me most of
- allows the absence of any chips in front of her, coupled with the fact that
- to the driver, who signed for them as being packed and labelled
- correctly, and we are surprised that they have not been delivered to you.
- We are asking the
- railway company to look into the matter and we will
- write to you again
- as soon as possible. Meanwhile we will, with your
- permission, obtain a further supply from the manufacturer for
- despatch with your
- charged, viz. 60p per kg, should be c.i.f., and not
- the 5th September.
- The amount brought forward from your last account is
- incorrect, and we
- would ask you to check this, as we think you have not
- discount which was agreed. The Debit and Credit items
- should be typed
- you that we are extremely dissatisfied with the delay which has
- occurred in connection
- with the delivery of our autumn catalogues, which
- should have been in
- the hands of our customers in the third week of August
- and which actually reached them in the course of last week, long
- after the receipt of the publications of other wholesale houses.
- You will find that you gave a definite delivery promise of one
- month, and had we known you would have exceeded this period, we should
- have placed the
- sheeted no notice of any of the game, but wore a far-away, vacant
- she have lost all her money? Had she become dazed in
- her plight? If so, was she too paralysed to leave the
- table? It is not
- agency can help to inspire your whole sales effort.,
- in time, make the name of your product an automatic reaction
- housewife's mind when she enters a food store. is
- such an agency. We have in food have
- you gave me, I must ask you to send this iron back to the
- manufacturers with the request that they give it a thorough examination and
- sending the iron to you by tomorrow's post and hope
- you will give this complaint your immediate attention.
- I often passed a house
- came dashing out
- to pet my dog and they seemed to have such fun with
- him that I asked,
- later, to find
- the 2 children romping about on their lawn with a
- he's Dad's dog. We gave him to Dad for his birthday -
- but he lets us
- be made here to show how common situations an raise
- which cut Eros the boundaries of contract, tort, crime
- and other branches of law. Consumer protection, like safety on
- the roads and at work, is governed by legislation which is aimed
- primarily at the prevention of cheating or loss. The legislative
- entrails are
- administered largely by inspectors appointed for the
- purpose and criminal sanctions are provided for breach.
- Compensation for the victim who has bought faulty goods is normally another
- matter. If the
- supplier will not give compensation voluntarily, the
- victim may have to start separate civil proceedings for breach of contract,
- misrepresentation, or in tort. Not all consumers are
- received your letter of 4th March regarding the non-
- delivery by the railway company of the goods which were sent forward
- to you a month ago. We would point out that these goods were handed
- printing elsewhere. As a result of the delay, we
- have already lost a great deal of business. We have received a letter
- from a customer
- who complains about an electric iron, which, he
- returning the
- iron to you, and in view of the 6 months' guarantee
- so determined, or neighbour, Marsh, who tells him in the course of
- negotiations that it is a 1970 model. In fact, unknown to Marsh, the car is
- a 1968 model,
- the registration book of which has been falsified by a
- previous owner.
- The car proves to be in poor condition, and incurs
- car from Marsh (Motor Dealers) Ltd., who tells him in
- the course of
- negotiations that it is a 1970 model. The rest of the
- facts are as in the previous situation. can feed them.
- millions of people. In the meantime, the economist must be in
- increasing the world's food supply to prevent over 30 million
- people a year dying of starvation. Surety an be derides given a better
- distribution
- lecture given in the United States of America in 1968
- and published by the world before the end of the unitary because of
- 'food population elision'. Lord Snow contended: 'We shall, in the rich
- entries, be surrounded by a sea of famine involving hundreds of
- millions of human beings.' Can we prevent Malts from being right, in the
- long run? should be subject to professional supervision if it is
- going to give
- a guarantee of satisfactory performance for a
- reasonable number of
- years. We find by experience that firms of decorators who gain
- contracts on the basis of the lowest price frequently
- standard job, which is useless from the point of view
- of protection of
- external timbers. Perhaps you would be kind enough to
- let me know what
- long list of breakdowns that Mr Granger has supplied
- understand from him that these are all associated with
- the underfeed
- stokers. All that we can add to what is known already
- is that solid
- fuel operated by underfeed stokers is a notorious
- The ultimate goal must be to cheek the production of
- people; in the long run this may be more expedient than to inures food
- production. But even if seine provides the methods of birth control,
- mankind has to
- be persuaded to accept them. This involves overcoming
- superstition and religious objections as well as educating thousands of
- maintenance problem
- in schools of this size, due either to wear on the
- mechanical parts,
- impurities in the fuel, or inadequate routine
- maintenance. The initial
- installation of the solid fuel system was made as a
- intensive pressure from the Local Education Authority
- whose committee had a firm policy that fuel used in all public
- buildings should be
- coal. As the Authority pay for the fuel and the
- maintenance, it is
- entirely up to them to accept the consequences of their own policy,
- but if the Managers feel that the whole matter is simply too
- troublesome then we think that they should suggest that the Local
- Education Authority change the installation over to
- point that I can add is that the installation was fully accepted by
- the Authority at the time the school was built. There is no
- suggestion, as far as I know, that the installation
- was defective in
- design, and as far as I can see nothing could be gained by carrying
- out a survey. I do hope that this letter will prove
- helpful to you
- and your Committee. Yours faithfully for a quarter of
- long time, rich in experience. On many lesson well learned we have
- perfected a service which can
- Learn the names of all the people around you
- just as soon as you can. Very often you will
- be referred to someone for some information
- you need and knowing exactly who you are looking for is a great saver of
- your time and
- also that of the person who is training you
- prevents spelling. If you spell as you type
- then you will never be able to type any faster than you can spell. You will
- type everything slowly
- Reading aloud has the added advantage that you
- triple the stimulus by having it come through your eyes, through your ears
- and by the use of
- your speaking apparatus. The stronger the stimulus, the quicker and
- should keep all your reference books within easy reach so that answers
- needed are always
- close at hand. No one should expect you to
- know everything but if you are able to find out answers quickly you will
- create a good
- impression. The most useful of all may be your
- dictionary. Most of us are a little bit
- nervous when we start a new job. The first day tends to be the most
- worrisome but all of your
- colleagues had first days so they really do
- understand how you are feeling. They will help you to find your way until
- you can manage on
- your own. In a very short time you will feel at home and as if you had been
- there for years
- Try to organise your time as efficiently as you can. Put every one of your
- tasks in
- priority order so you can do each one
- according to its importance. Start each
- morning with a list of jobs in the order you must do them so they will be
- done as they are
- needed. Cross out each task as you complete it and put any of those not
- done on the list for
- the next day. Every industry has its own
- vocabulary of words that take on a special
- These short passages will help you to gain
- control of the keyboard as you progress
- through each level. Control and complete it without error. It may take a
- few tries but
- keep word or chain is awkward for you or you
- keep typing it wrong, practice it a few times
- till it is easy. Do not type rows and rows of
- the word: type it
- five times at the most you type a word over and over you will get faster
- but you will
- begin to transpose letters. Typing it just
- three or four times will solve the problem
- especially if you remember to read the word aloud As you know, reading the
- drills aloud
- as you type helps you to chain because it
- stronger the
- to attend. At entry level, when you are at the beginning
- of your career, most of your expertise will be
- technical but, as you are promoted to a supervisory level, you will find
- that your ability to deal with people will become more
- transmitting data and a printer to print out
- messages received To operate a fax machine all you have to do is place your
- document in the feeder, dial the target fax number and press
- response, that is, your stroking. Mind in
- order that you do not fall into a habit of
- spelling. Say them sharply to bring a fast
- response. By now, of course, your fingers
- remember for you; that is called touch typing By the time you have reached
- this passage you
- are typing more than twice as fast as you can
- write by hand. You are able to get your
- thoughts on paper quickly and before an elusive idea can be
- forgotten. A fast scribble can often be
- illegible but even a first draft, if typed,
- can always be read easily Corrections are very quick and easy if you are
- computer, and your first draft can easily become your final copy after you
- it on screen. Not having to retype saves a great deal of time and many
- mention the tedium of repetition. Adding or deleting passages can be done
- two. We mailed our last payment to you today.
- Thank you for your interest in our plan. She can provide references upon
- request. Leave the
- completed report on your desk. It will take two weeks for this project.
- We were expecting
- your call before noon. The terms of the contract are very fair. Send copies
- memo to all sections. Allow at least three
- weeks for delivery. I draw your attention to the new ruling. Please note
- these riders to
- your policy. This new service will begin next spring. Please send all your
- promptly. Your enquiry was passed to my
- secretary. That new system has just been installed. Adjust your station to
- fit you
- properly. We must not confuse process and product. Your letters are all
- ready to be
- signed. Your order has been filled and sent
- out. Please initial and return this memo now. The book you want is on the
- upper shelf. Keep
- one extra copy in the pending file. No one is quite ready to leave just
- yet. I look forward
- to hearing from you soon. Send me a copy of your most recent memo.
- File these documents as soon as you can. I expect at least two of them
- the sender button. The cost of sending a
- machine should be a very useful piece of equipment. It is intended to aid
- businessman who is always on the move and
- elementary ones properly. Make an effort to
- learn other jobs in your department. This is free training and experience
- when you apply
- and more important. That means that if you intend to progress within the
- company then you must become expert in dealing with people.
- whole lot further than will a voice that can
- be heard barking orders from out on the street
- When you first start a job, dress like the others but, as you aspire to
- promotion, try to
- look like the person holding the kind of job you want. Good grooming is
- assumed but notice
- how trendy the supervisor is in dress and take your cue from that.
- In general, supervisors
- dress more formally than entry level personnel
- you will ever have to carry so learn as much as you possibly can. Having a
- broad general
- knowledge demonstrates your ability to learn
- as well as your appreciation of knowledge for
- its own sake. It prevents you becoming a one dimensional person and allows
- you to have
- conversations with a wide variety of listener.
- We have one mouth and two ears and they should be used in that proportion.
- Bear in mind, too,
- that when the mouth is moving, the ears don't
- seem to work very well. Even a fish would stay out of trouble if he knew
- when to keep his
- mouth shut More people lose their jobs through
- poor personal relations than because of
- incompetence. A common mistake is bringing
- troubles to work. Try to imagine that your
- problems are all in a carrier bag and leave
- that bag outside the door to be collected on
- your way home. Do not bring your own personal
- worries inside with you; nobody wants to hear
- about them and you don't want to have the
- reputation of being a moaned. Try, instead, for a cheerful, alert
- disposition that will
- make people glad to see you instead of
- inwardly groaning at the time you will waste with your morning recital of
- woe. Smile at
- your colleagues and when you answer the
- telephone. You will find that smiling improves
- your state of mind and it can be heard in your
- voice on the telephone. Try to see your place in the company and where your
- duties fit into its overall performance.
- When you realise the value of your job, you will experience
- satisfaction in it. High pay is not nearly as
- important to an interest in the job as is seeing its place in the total
- picture. Even
- though your tasks may be simple ones when you
- are a beginner, they do matter or you would not be there at all. No one
- will assign you
- more complex ones if you do not do the
- documents, a modem for
- for promotion or if you should change to a
- different company. Holidays, illness, conferences and training all require
- that other staff be absent and that gives you a
- chance to learn. Your willingness to learn
- will be appreciated and you will do yourself a
- good turn. Take advantage of any training your company offers.
- There could be in-house
- demonstrations, seminars, workshops, brain
- storming sessions, courses, lectures or
- conferences. They may be put on during working hours or they may be held in
- the evenings or on weekends.
- They may be paid for or you may
- have to pay part or all of the fee. But even if you do have to pay, take
- anything you can,
- even if it does not seem relevant to your present job. Employers are aware
- of just who
- wants to learn and you could be training for your promotion when it comes.
- Be aware of
- the importance of using proper English.
- This is the information age and the ability to
- communicate has never been of more importance.
- Perhaps you will find it necessary to take
- some courses but be sure that you learn how to
- write reports. Even if you have no other
- reference books, be sure that you have at
- least a dictionary and use
- Try to develop innovative ways of doing
- things. Your firm may have an incentive
- programme that will reward you for your ideas.
- Keep asking yourself if there is a faster,
- easier, cheaper, more accurate way to do any tasks. Any ideas that can save
- time and money
- seat and in most cases can be easily removed.
- For a small extra cost it is possible to have
- installed a portable phone combining all the
- necessary cables to allow is a problem with
- quality. To overcome this difficulty a system has been developed to monitor
- correct any affected print. This increases
- costs because the rate of transmission is
- slowed down as it may take several attempts to achieve a good copy.
- A further problem affects
- for the company will always be welcome. In
- addition to this type of thinking, the ability to see things from such
- different perspectives
- prepares you view of your company makes you part of the team. Cultivate an
- openness of
- mind that allows you to Fax machines combine a scanner for memorising
- needs to keep in touch with the office or with
- clients either at home or abroad. The mobility of the machine has been
- restricted by the need
- for access to a telephone by the use of an
- which allow the fax machine to be connected to
- a car phone. This is achieved by adding
- another socket to the base unit so that the
- machine can be plugged in, as well as the
- phone. The fax is powered either through the
- car cigarette lighter or via a wire run
- directly into the car battery. The machine can be situated either in the
- front or on the back
- printing and scanning heads of a fax machine, so even when the data is
- received the accuracy
- of the printout may still be doubtful.
- Strictly speaking a faxed document is a copy
- of the original. The transmission report is
- not proof that the document has been sent or
- received. Therefore, whichever fax machine you
- use, if you want your fax to have legal
- status, you should arrange this beforehand
- with the other party and draw up
- Totally 415 lines including this line. This is the end. Congratulation!
-