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-------------------------------------------------------- Pilot and Pilot Desktop README March 14, 1996 -------------------------------------------------------- Copyright 1996 U.S. Robotics, Inc. Congratulations on your purchase of the Pilot One-Touch Organizer. This README file contains important information about Pilot and the companion Pilot Desktop software. If you don't have time now to read this whole file, please look carefully at the table of contents for topics that may affect you now or in the future. = = = = = = = = = = = = = = = = = T a b l e o f C o n t e n t s = = = = = = = = = = = = = = = = = Installing Pilot Desktop Installing the Graffiti Game on your Pilot Using Your Pilot with Two PCs Important: All Pilots Must Have a Unique Name HotSync Fails after Standby Mode on Some Notebooks Including Compaq HotSync Seems Slower on Windows 3.10 Not Enough Memory to Load <<DLL>> If Pilot Desktop DoesnÆt Run Correctly on Windows 3.1x If the Pilot Tutorial DoesnÆt Run Correctly HotSync on COM4 with an S3 Video Adapter Maximum Number of Address Book Records Recommendation for Add-on Serial Ports Technical Support Information Installing Pilot Desktop ------------------------ To install Pilot Desktop, find the SETUP disk and insert it into your 3.5" floppy drive. If you are using Windows 3.1x, - From the Program Manager select Run from the File menu and type: A:SETUP or B:SETUP - Then click OK to begin the SETUP procedure If you are using Windows 95, - From the Start menu, select Run and type: A:SETUP or B:SETUP - Then click OK to begin the SETUP procedure Follow the on-screen instructions. Installing the Graffiti Game on your Pilot ------------------------------------------ Pilot Desktop ships with a Graffiti game called Giraffe that you can install on your Pilot. Giraffe is a fun way to sharpen your Graffiti text entry skills. If you selected to install the Graffiti Game (Giraffe) component during Pilot Desktop setup, follow the steps below to complete the installation on your Pilot, 1. The Setup program should have made a program group called "Pilot Desktop" that includes an icon labeled "Install Graffiti Game (Giraffe)". Double-click on that icon. 2. The Pilot Install Tool application appears with giraffe.prc as the default File Name. Select the User Name for the Pilot you want to install the game on. 3. Click the Install button. 4. Press the HotSync button on the Pilot Cradle. The synchronization process downloads the game to your Pilot. To run the Giraffe game, tap the Applications icon on your Pilot and then tap the Giraffe icon. Using Your Pilot with Two PCs ----------------------------- If you often use two PCs (for example, a home PC and a work PC or a work PC and a laptop), you can install the Pilot Desktop software on both machines. If you synchronize on one machine, synchronizing on the second machine will work fine. You may notice that the synchronization process will sometimes take a little longer if you use HotSync on multiple PCs. This is normal. If you synchronize on two machines frequently, you may want to purchase an extra Pilot Cradle or, for traveling, a lightweight HotSync Cable. Both accessories are available by calling 800-881-7256 (inside the U.S. and Canada) or 408-848-5604 (outside the U.S. and Canada). Important: All Pilots Must Have a Unique Name ---------------------------------------------- If the PC running Pilot Desktop synchronizes with multiple Pilots, it's extremely important that each Pilot has a unique name. The first time you HotSync is when you assign the User Name. Synchronizing multiple Pilots with the same User Name will cause unpredictable results and potentially loss of your personal information. If you want to transfer information from one Pilot to another, do NOT synchronize the Pilots using the same User Name. Instead follow the steps below, 1. Assign a unique User Name to each Pilot. 2. HotSync both Pilots to the same PC. 3. In Pilot Desktop open the User Name account with the source information. 4. Select and copy the desired records using the Edit, Copy command (Address Book, To Do List, and Memo Pad only). 5. Open the target User Name account. 6. Paste the copied records to the appropriate application. 7. HotSync with the destination Pilot. HotSync Fails after Standby Mode on Some Notebooks Including Compaq ------------------------------------------------------------------- If you notice that HotSync fails after your notebook computer wakes up from a standby or power saving mode, you must close the HotSync Manager and open it again to HotSync successfully. This problem is known to happen on the Compaq LTE 5100 and other notebook computers. This problem is caused by the notebook turning off the serial port when it goes into standby or power saving mode. The HotSync Manager has trouble recovering from this situation. Three workarounds to this problem are: 1) Configure your notebook to leave the serial ports on while your notebook is in standby mode. This solution may not be available on all computers. Check your notebook manual or with the manufacturer for details. 2) Always restart HotSync Manager after your notebook wakes up from standby mode. 3) Turn off the power saving features of your notebook computer. HotSync Seems Slower on Windows 3.10 ------------------------------------ If you set HotSync to run "As Fast As Possible", it will run at a speed of 57,600 bps on Windows 95, Windows 3.11, and Windows for Workgroups 3.11. Due to a limitation in the Windows communications driver, HotSync runs at 19,200 bps on Windows 3.10. Not Enough Memory to Load <<DLL>> --------------------------------- If you see an error message, "Not Enough Memory to Load <<DLL>>", where <<DLL>> stands for the name of a Pilot Desktop application, your Windows installation may not be configured properly to run Pilot Desktop. Remember, Pilot Desktop requires 8MB of RAM. If you do not have at least 8MB of RAM on your PC, you will have to upgrade to run Pilot Desktop. If you do have 8MB of RAM, try some or all of the following steps to increase your available memory, - If other applications are running, close them and try running Pilot Desktop again. - If you have applications that run automatically when you start Windows, remove them from your StartUp folder or your WIN.INI file. After removing the applications that start automatically, restart Windows and run Pilot Desktop again. Note, by default the HotSync Manager is installed in your StartUp folder. You shouldn't have to remove HotSync Manager to run Pilot Desktop. - If neither of the two suggestions above work, try setting your video driver to standard VGA. Some video drivers may take up an inordinate amount of system resources. To set your video driver to VGA in Windows 3.1x, exit to DOS, enter CD \WINDOWS, type SETUP, and select VGA driver. Now try running Windows again and Pilot Desktop. In Windows 95, open the Control Panel and double-click on Display icon. If Pilot Desktop DoesnÆt Run Correctly on Windows 3.1x ------------------------------------------------------ If you are using Windows 3.1x and Pilot Desktop doesnÆt run or doesnÆt display correctly, there may be an incompatibility between your video driver and Win32s. Win32s is an extension to Windows that allows it to run some Windows 95 applications like Pilot Desktop. To solve this problem, try changing your display driver to the standard Windows VGA driver. You can do this by exiting to DOS, enter CD \WINDOWS, type SETUP, and select VGA driver. Now try running Windows again and Pilot Desktop. If the standard VGA driver fixes your problem, contact your video card supplier to get an updated video driver. A listing of contact information for video display companies is listed later in this README file. If the Pilot Tutorial DoesnÆt Run Correctly ------------------------------------------- The Pilot Tutorial has slightly different hardware requirements than the rest of Pilot Desktop. To run the Pilot Tutorial, you need a video system that supports 256 colors. This means that your video card, your Windows video driver and your monitor all need to support 256 colors. Later in this README, known video cards and drivers supported by the Pilot Tutorial are documented. If the Pilot Tutorial doesnÆt run correctly or doesnÆt look right on your screen, the most likely culprit is the display driver for your video card. Try these steps to solve the problem, - Set the display to 640x480 pixels with 256 colors, and try Pilot Tutorial again. - If that doesnÆt work, try the standard "Super VGA" display driver that comes with Windows for Workgroups 3.11 (this driver is also available on the Microsoft BBS 206-936-6735). - If the "Super VGA" driver doesn't solve it, then be sure to contact the video card manufacturer to find out if there's an updated driver for your card. If your video card appears in the list below, then make it a point to acquire the same version and date of driver that we tested and approved as well as the current version. Pilot Tutorial Supported Video Cards - - - - - - - - - - - - - - - - - - The following video systems have been tested and found to be compatible with the Pilot Tutorial. We recommend installing the latest available video ROM and software. Bus Driver Video card Type Date Rev Notes ---------------------------------------------------------------- ATI Graphics Wonder VLB 3/19/93 2.3 ATI Graphics Xpression VLB 6/13/94 1.1 1 Compaq QVision 1024/I ISA 1/18/94 7.40 Diamond Viper PCI 9/27/93 3.01 Diamond Viper VLB 9/17/93 2.01 Genoa Windows VGA 24 VLB 8/8/93 1.7 Headland Video 7 RAM II VGA ISA 5/15/92 3.10 Hercules Graphite Pro VLB 12/29/93 2.21 2 IBM XGA-2 MCA 11/12/93 2.11 3 Number Nine 9GXE64 PCI 6/22/94 1.19.04 Orchid Fahrenheit 1280 ISA 8/10/92 3.0 RasterOps PaintBoard PC ISA 3/25/93 3.10 2 Spider Black Widow VLB 1/20/94 Trident 8900C ISA 9/23/92 3.10 Trident 9000C ISA 7/8/93 VC4.5 (WC1.6) 2 Note 1: Set DeviceBitmaps=OFF in the Windows SYSTEM.INI file [MACH] section after card software installation if using this driver version. Note 2: Use in 256 color mode only. Note 3: This card does not draw extremely wide arcs properly. Video card manufacturers update their drivers frequently, typically quarterly and sometimes even more often. Companies provide drivers on their bulletin boards and, with increasing frequency, through on-line services like CompuServe. Before you install new drivers, make sure you make a backup copy of your \WINDOWS directory and subdirectories (or at least your WIN.INI and SYSTEM.INI files), so that you can reverse any adverse side effects of installing new drivers. Below is a list of video manufacturers and where to locate the most up to date drivers. COMPANY BBS NUMBER(S) ON-LINE SERVICE ACCESS ------------------------------------------------------------ ATI 905-764-9404 CompuServe: GO ATITECH Compaq 713-378-1418 CompuServe: GO COMPAQ Diamond 408-730-1100 Genoa 408-943-1231 CompuServe: 71333,3543 Matrox 514-685-6008 Microsoft 206-936-6735 CompuServe: GO MSUSER miro 415-855-9944 Number Nine 617-862-7501 Orchid 510-683-0327 Spider 408-526-1219 STB 214-437-9615 VideoLogic 617-494-4960 HotSync on COM4 with an S3 Video Adapter ---------------------------------------- If you have a display adapter that uses an S3 chipset, COM4 will not be available for HotSync. S3 adapters conflict with COM4 ports. Note, some Diamond display adapters (including the Diamond Stealth) use the S3 chipset. If you have an S3 display adapter, you will need to reconfigure your system so you can HotSync on COM1, COM2 or COM3. Maximum Number of Address Book Records -------------------------------------- Pilot Desktop can handle nearly 6000 address records at one time. If you have more than 6000 address records, you will have to archive some of them and HotSync. See the Pilot Desktop Handbook or the on-line help for more information about archiving. If you want to delete some records to get under the 6000 limit, you need to HotSync to actually free up the space so you can add more records. Recommendation for Add-on Serial Ports -------------------------------------- If your PC does not have any available or extra serial ports, first check Chapter 9 of the Pilot Desktop Handbook for tips about how to work around this problem. If you do have to add a serial port card, most PC serial add-on cards should work. One brand that has been tested are the I/O Expander series from SIIG. SIIG can be reached at 510-657-8688 or by fax at 510-657-5962. Technical Support Information ----------------------------- Pilot users are strongly recommended to use the Fax on Demand service provided by U.S. Robotics. Dial the 800 number listed below and use your phone keypad to select a topic you want more information about. After entering your fax number, the Fax on Demand service faxes the information directly to your fax machine. Listed below are all the ways to get Pilot technical support: Fax on Demand 800-762-6163 Online support - - - - - - - Web http://www.usr.com/palm Internet support@palm.usr.com America Online Keyword: Palm Compuserve Go PALMB Palm Computing/U.S. Robotics section Phone support - - - - - - - Voice 847-676-1441 (8am - 6pm CST, Monday - Friday) Fax 847-676-7323 Sales and accessory information ------------------------------- 800-881-7256 (inside U.S. and Canada) 408-848-5604 (outside U.S. and Canada)