Transcription: It's much more than just simply developing software. We obviously try to use as much of the tried and true software engineering techniques as we can, but sometimes just sheer innovation and design mean that things go a little more chaotic. You don't innovate without making mistakes. Mistakes are expensive. You gotta learn. You gotta put money in, take chances, build things, and everything layers on top of everything that's gone before. We want them to forget their outside world. We want to take them in. We want them to forget about how work was or what problems they had driving home. or whatev ...