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PowerQuest(R) PartitionMagic(R) Version 7.0 TABLE OF CONTENTS ----------------- 1. Back up Your System! 2. General Usage Notes 3. Known Issues - All Systems 4. Known Issues - Windows NT/2000/XP only) 5. Known Issues - Windows 9x only 6. Known Issues - PartitionMagic Pro only 7. Uninstalling Windows Me 8. Tutorial Movies 9. PowerQuest's Storage Manager Newsletter 1. BACK UP YOUR SYSTEM! ----------------------- Remember to back up your hard drives before using PartitionMagic. While PartitionMagic has been thoroughly tested, power failures, operating system bugs, and hardware design bugs can put your data at risk. BEFORE USING ANY UTILITY THAT MAKES SUCH EXTENSIVE CHANGES TO YOUR HARD DISK, YOU SHOULD BACK UP YOUR DATA. To back up your system, we recommend using PowerQuest Drive Image(R). Drive Image is a disk imaging tool that allows you to create an image of your entire system that can easily be restored. Having a backup allows you to run PartitionMagic with the security of knowing that you can get your system back up and running quickly if you run into problems. For further information about preparing to run PartitionMagic, see the PartitionMagic online help. Click the Contents tab. Double-click the "Getting Started" book, then click "Before you run PartitionMagic." 2. GENERAL USAGE NOTES ---------------------- - If you run PartitionMagic from DOS: Turn off third-party disk caches. Deactivate or unload any TSR programs that access or modify the partitions being changed. - Do not run PartitionMagic from a compressed drive. - PartitionMagic is not supported with Windows NT or Windows 2000 servers. - Be aware that there is no undo (after clicking Apply) if you merge two FAT or FAT32 partitions. You must be particularly careful not to merge two primary partitions that include operating systems, as your computer will not be bootable if you do. - PartitionMagic is available in English, French, German, Italian, Korean, Spanish, traditional Chinese, and Japanese. A non-Asian language version of PartitionMagic should never be used on an Asian language version of Windows NT/2000/XP, as this may cause corruption of filenames and partition/volume set labels. - Progress bars are an estimation only and may pause for several minutes, even though PartitionMagic is still working correctly. If you think your computer has locked up, please be patient and PartitionMagic will finish the operation. - You should run Adobe(R) Acrobat(R) reader at least once before you attempt to open the PartitionMagic PDF documentation in the English\ Docs folder on the PartitionMagic CD. If you open PDF manuals on the CD the first time you run Acrobat, Acrobat will display its splash screen, display a license agreement, then disappear. If you make a second attempt to display the PDF documentation, you will not encounter any problems. PowerQuest recommends Adobe Acrobat version 4.0 or later for best viewing quality. You can download the Acrobat reader for free from www.adobe.com. 3. KNOWN ISSUES - ALL SYSTEMS ----------------------------- A. Running other applications with PartitionMagic ------------------------------------------------- You should not run PartitionMagic while any other applications are running. Close any running applications before starting PartitionMagic. B. Bad Sector Checking is ON by default --------------------------------------- Be aware that PartitionMagic ships with bad sector checking turned ON by default. This ensures that data is not moved or copied to bad disk sectors. However, this causes the Create, Move, and Resize operations to slow down considerably. Modern hard disks are designed to avoid bad sectors automatically. If you feel confident that bad sectors are not a problem on your system and you want to improve the performance of PartitionMagic, turn off Bad Sector Checking (by checking the appropriate boxes in the "Skip bad sector checks" list box in Preferences). Another way to verify that there are no bad sectors on your disk is to run the Windows 95/98/Me ScanDisk utility and do a surface scan before launching PartitionMagic. C. UNC Paths Do Not Work for Installation ----------------------------------------- If you install PartitionMagic from a network directory, you must have a drive letter mapped to the directory. UNC (Universal Naming Convention) paths will not work for installation. If you do not have a drive letter mapped to the directory, you will receive error #0 or error #1 and installation will fail. D. Error 2009 Encountered When Merging FAT Partitions ----------------------------------------------------- On some merge operations, you may encounter error #2009. To resolve the problem, create a temporary file (such as junk.txt) in the root directory of the target partition. Then restart the merge operation. E. Mount Points ---------------- Under Windows 2000, if you perform operations on partitions that include mount points, you must restore the mount points after the operations are complete. F. USB Drives ------------- USB drives are not accessible for boot-mode operations. If you perform operations on a USB drive, there cannot be any open files on the drive before you apply the changes. 4. KNOWN ISSUES - WINDOWS NT/2000/XP ONLY ----------------------------------------- A. Backing up your BOOT.INI file in Windows NT ---------------------------------------------- PartitionMagic for Windows NT needs to temporarily replace your BOOT.INI file after performing the disk manipulation operations. It restores the file once it has finished performing the operations and rebooting. If a failure occurs during the NT reboot phase, your BOOT.INI file may not be restored properly. It is a good idea to back up your BOOT.INI file before running PartitionMagic for Windows NT. B. Volume sets and stripe sets on Windows NT -------------------------------------------- PartitionMagic does not support volume sets, stripe sets, stripe sets with parity, or partitions located on disk mirror/duplex sets configured using Windows NT Disk Administrator. Under Windows 2000/XP, PartitionMagic supports standard partitions located on basic disk sets only. C. Mixed IDE/SCSI drive configurations under Windows NT ------------------------------------------------------- In a configuration with mixed IDE and SCSI hard drives, Windows NT does not always see the boot drive as the first physical hard drive. PartitionMagic displays drives in the order Windows NT reports them. As a result, you may see your boot device as Drive 1, 2, and so forth. This does not cause problems for PartitionMagic except when setting a new active partition. Also, PartitionMagic may incorrectly report that there is no active partition on your system. To change your active partition, be sure that you identify which drive is the boot drive. D. Color palette issues installing Windows NT version ----------------------------------------------------- If you run the Windows NT version of PartitionMagic immediately after installation, occasionally you may see color palette problems. We recommend rebooting Windows NT before running PartitionMagic for the first time. E. PartitionMagic produces new-style uppercase table ---------------------------------------------------- The Windows 95/98/Me and MS-DOS versions of PartitionMagic format NTFS file systems with the uppercase table used by NT 4.0 after Service Pack 4. When Windows NT 4.0 before Service Pack 4 is started after an NTFS file system is created by PartitionMagic, it detects the new-style uppercase table and changes it to the old version. You may see a message dialog telling you that the conversion is occurring, but you do not need to take any action. F. Windows NT/2000/XP Boot Partition Drive Letter ------------------------------------------------- You should not change the drive letter originally assigned to the Windows NT/2000/XP boot partition (the partition where Windows is installed). Changing the drive letter to anything but its original designation will cause severe boot problems and may cause your computer to be unbootable. G. Error 183: Init Failed ------------------------- If you attempt to run PartitionMagic on a Windows 2000/XP Professional machine where the boot partition (the partition where Windows 2000/XP Professional is installed) is on a dynamic disk, you will receive the following error message: "Init failed: Error 183. Unable to identify the Windows partition." To solve this problem, Windows 2000/XP must be installed on a basic disk. H. Error 184 ------------ If you encounter error 184 when initializing PartitionMagic, run Disk Administrator (Windows NT) or Disk Management (Windows 2000/XP), then start PartitionMagic again. 5. KNOWN ISSUES - WINDOWS 9x ONLY --------------------------------- A. Upgrading from Windows 9x ---------------------------- If you install PartitionMagic under Windows 9x, then you upgrade your operating system to Windows Me or Windows XP and run PartitionMagic, you may see an error. The error occurs when you perform any operation that requires PartitionMagic to go into boot mode. To correct the problem, reinstall PartitionMagic from the CD. After you have reinstalled PartitionMagic, you will not encounter the error again. B. Dual Boot ------------ On a computer with a dual boot, if you have more than 20 partitions, you may not be able to launch PartitionMagic under a Windows 9x boot. 6. KNOWN ISSUES - PARTITIONMAGIC PRO ONLY ----------------------------------------- A. Across the Wire ------------------ If you disconnect from the network or lose power while you are performing operations across the wire to a remote machine, PartitionMagic will not recover gracefully. The affected hard disk on the remote machine will be marked as bad. To correct the error: 1) Run PartitionMagic with the /IPE switch. Change to the %systemdrive%\Program Files\ PowerQuest\PartitionMagic 7.0 folder, and start PartitionMagic by typing PMAGIC9X /IPE or PMAGICNT /IPE. 2) Connect to the remote machine using Remote Agent. 3) Delete the partition that was only partially copied. 4) Close PartitionMagic. You should NOT run PartitionMagic with the /IPE switch on a regular basis, since it causes PartitionMagic to ignore partition errors on all drives. If you manipulate drives with errors, you could lose data. However, if you use the /IPE switch to resolve the problem noted above, it will not cause data loss. B. Using Remote Agent with in-use partitions -------------------------------------------- If you attempt to move or copy an in-use partition from the local machine to a remote machine, you will receive the following error message: "Operations on remote partitions cannot be applied in conjunction with operations that require the machine to reboot." Typically, this error occurs if the source partition is that where your operating system is installed or if the partition has open data files. If the source partition is the operating system partition, you can work around this problem by first copying this partition to unallocated space on a drive attached to the local machine, rebooting the machine, then using the copied partition as the source partition for Remote Agent operations. If the source partition has open data files, you can work around the problem by ensuring that any programs and services that require use of the source partition are closed and stopped. Remember that Remote Agent was not designed to be a deployment tool, but rather a way to copy partitions between machines. C. Error Creating Remote Agent Boot Disks ----------------------------------------- On a Windows 98 or Windows Me system, you may encounter the following error when creating Remote Agent boot disk: The file below is required but was not found in the indicated directory. C:\Windows\command\ebd\command.com To resolve the problem, create the directory C:\Windows\command\ebd. Then copy IO.SYS from C:\ and COMMAND.COM and HIMEM.SYS from C:\Windows into C:\Windows\command\ebd. Then create the Remote Agent boot disk. D. Remote Agent and Multiple NICs --------------------------------- Remote Agent does not run on machines with more than one network adapter. E. Set as Read-Only for PartitionMagic -------------------------------------- If you set a partition as read-only for PartitionMagic, that partition is still modifiable from a script. The read-only status only applies to the GUI version of PartitionMagic. F. WinSock2 (Windows 95 only) ----------------------------- If your computer does not include Winsock2, the Connect Remote Agent feature in PartitionMagic Pro will not run. You may see an error message that says a required DLL file, WS2_32.DLL, was not found, or you may see a more general error message stating that the feature cannot launch. Go to the following URL to automatically install and configure Winsock2 on your machine: http://www.microsoft.com/windows95/downloads/contents/ wuadmintools/s_wunetworkingtools/w95sockets2/default.asp The following URL describes how to identify whether Winsock2 is installed on your machine: http://support.microsoft.com/support/kb/articles/q177/7/19.asp 7. UNINSTALLING WINDOWS ME -------------------------- If you use PartitionMagic (or FDISK or any other partitioning software), you should be aware of the following Microsoft warning. IMPORTANT: You should not attempt to uninstall Windows Me if the partition information for your hard disk or disks has changed since you last installed Windows Me successfully. Windows Me creates a backup copy of your partition information in the Suhdlog.dat file at the end of a successful installation, and Uninstal.exe restores the partition information listed in the Suhdlog.dat file to your hard disk during the uninstall. If the partition information on your hard disk or disks has changed since you last installed successfully (specifically, since the Suhdlog.dat file was created), then you might experience partial or complete data loss as a result of attempting to uninstall Windows Me. 8. TUTORIAL MOVIES ------------------ The PartitionMagic CD contains multimedia tutorials that visually step you through the most commonly performed tasks in PartitionMagic. Any Java-enabled web browser is capable of playing the tutorial movies. However, for best results, the following web browsers are recommended. Windows 9x/Me/NT/2000/XP ------------------------ Netscape 4.06 or better, 32 MB RAM, Pentium Internet Explorer 4.0 or better, 32 MB RAM, Pentium AOL 4.0 or better Linux ----- Netscape 4.x or better, 32 MB RAM Solaris ------- Netscape 4.x or better, 64 MB RAM To play a movie, 1. Insert the PowerQuest PartitionMagic CD into your CD-ROM drive. 2. Using Windows Explorer, navigate to the DemoClip folder on the PartitionMagic CD. 3. Double-click TRAINING.HTML to view the page in your default web browser. 4. Double-click a movie title to play. The tutorials are also available for viewing on the PowerQuest web site. Go to http://www.powerquest.com/support. Select "PartitionMagic" from the Demonstration Videos drop-down list, then click a movie title to play. 9. POWERQUEST'S STORAGE MANAGER NEWSLETTER ------------------------------------------ PowerQuest has a free monthly electronic newsletter that is dedicated to official announcements, tips, and techniques for PowerQuest products. You can view the newsletter online at www.powerquest.com/newsletter. ======================================================================= PowerQuest can be reached at: Voice: 801-437-8900 Fax: 801-226-8941 Web site: www.powerquest.com E-mail: magic@powerquest.com Copyright 1994-2001 PowerQuest Corporation. All rights reserved. PartitionMagic and its use are subject to a license agreement and are also subject to copyright, trademark, patent and/or other laws. Refer to the user guide, the Help About screen, and www.powerquest.com/ legal_notices for additional information about PowerQuest patents. PowerQuest, PartitionMagic, BootMagic and Drive Image are registered trademarks of PowerQuest Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners.