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SYMANTEC CORPORATION 08/25/00 Release Notes for Norton Utilities 2001 -------------------------------------------------------------- Thank you for purchasing Norton Utilities 2001 for Windows 95/98/NT/2000/Millennium. Please review this document before you install Norton Utilities 2001 or call technical support, as it contains information not contained in the User's Guide and the online help. Table of Contents 1. Installation with Setup Wizard and Uninstall 2. General Information 3. Bootable Norton Utilities CD 4. Disk Editor (DISKEDIT.EXE) 5. Image (not available on Windows NT/2000) 6. Norton Diagnostics (not available on Windows NT/2000) 7. Norton Disk Doctor 8. Norton File Compare (not available on Windows NT/2000) 9. Norton Optimization Wizard (not available on Windows NT/2000) 10. Norton Protected Recycle Bin and Norton Protection 11. Norton Registry Tracker (not available on Windows NT/2000) 12. Norton Speed Start (not available on Windows 98, Me, NT/2000) 13. Norton System Doctor 15. Norton WinDoctor 16. Norton Wipe Info (not available on Windows NT/2000) 17. Rescue Disk (not available on Windows NT/2000) 18. Run Utilities From CD 19. Speed Disk 20. System Information 21. UnErase Wizard 22. UnFormat (UNFORMAT.EXE - not available on Windows NT/2000) 23. Erratum 1. Installation with Setup Wizard and Uninstall ------------------------------------------------------- IMPORTANT: Do not use Norton Utilities versions 8.0 or earlier for DOS or Windows 3.xx on your Windows 95/98/Millennium system. These versions were designed for earlier versions of DOS and Windows and are not compatible with the Windows 9x/Millennium file system. Disk problems will occur if prior versions are used. =========== Please note that as of this version of Norton Utilities, we no longer support the original version of Microsoft Windows 95. Shortly after the original release, Microsoft released the second edition of Windows 95. This is known as OSR2 or version 950 B. ************************************************************ * Norton Utilities 2001 supports OSR2 and higher versions. * ************************************************************ To check which version you are using, right click on My Computer, and go to Properties. On the screen displayed you will see the version number. If it shows "950 B" then you are using OSR2. If it shows "950" then you are using the original version. In this case, you should upgrade to a newer version of Microsoft Windows. =========== Norton Utilities may not be installed in Safe Mode. Please boot into Normal mode prior to installing Norton Utilities. If you are unable to boot into Normal mode, run the utilities from the CD in Safe Mode to resolve any issues. If you are unable to install in Normal mode, please review the following documents located in the TechBltn folder on the Norton Utilities CD-ROM: NU-CLE95.HLP and NU-CLE98.HLP. =========== We recommend that you uninstall any earlier versions of Norton Utilities for Windows 9x from your system prior to installing Norton Utilities 2001. =========== Norton Utilities 2001 supports only the released version of Windows Millennium and Windows 2000. At the time of writing there are still release candidates of these operating systems in the field. =========== On Windows NT and Windows 2000 we require that the volume you are installing to support both 8.3 and long file names. =========== Do not install Norton Utilities 2001 in a path longer than 128 characters. =========== Norton Utilities 2001 cannot be installed into a directory with Double Byte Characters. =========== Do not install Norton Utilities 2001 into the \Windows directory, or into the \Program Files\Symantec directory. =========== On a dual-boot Windows NT/2000 with Windows 9x/Millennium system, Norton Utilities 2001 must be installed to different drives if the application is required under both operating systems. Installing to the same drive, even to different directories, is not supported. =========== At installation, backups are made of USER.DAT and SYSTEM.DAT named USER.NU5 and SYSTEM.NU5. After you make and test a full rescue disk set, you can safely delete these backup files. =========== In a custom install, choosing to install Norton System Check will require that Norton Disk Doctor, Norton WinDoctor, and Norton Optimization Wizard also be installed. These will not be de-selectable if Norton System Check is selected. =========== During a Custom Install, some components cannot be de-selected if other components are selected. Norton System Doctor requires LiveUpdate. The Base files are always required. =========== If you install Norton System Doctor, we recommend you install all other Norton Utilities 2001 programs to get the full benefits of Norton System Doctor. =========== If you uninstall Norton Utilities 2001, or an earlier version of Norton Utilities, please reboot your system after completing the uninstall and before re-installing Norton Utilities 2001 or any other Symantec product. =========== When uninstalling Norton Utilities, you are asked whether or not you want to remove shared files. In most cases, it is safe to select "Yes to all". =========== If you install and then uninstall Norton Antivirus 2.0 while Norton Utilities 2001 is installed, an error may appear on startup: "Unable to dynamically load NPROTECT.VXD". Re-install Norton Utilities 2001 to solve this problem, or call technical support for assistance. This problem does not occur with Norton Antivirus 4.0. =========== Users are strongly discouraged from using Uninstall programs to remove Norton Utilities. Use the Windows Add/Remove Programs function found in the Control Panel. =========== Norton Utilities 2001 uses a Windows component called DCOM, which comes with Microsoft Internet Explorer 4.0. Uninstalling Internet Explorer 4.0 will remove DCOM, and cause certain components of Norton Utilities 2001 to no longer function correctly. If DCOM is removed, you can run the DCOM setup program from the Support\DCOM95 directory on your Norton Utilities 2001 CD-ROM. =========== On some western European versions of Windows 95 OSR2, you may get a message about COMPOBJ.DLL being replaced by an older version than the one that is currently on the machine. The dialog box will inform you that the file error will be corrected after restarting Windows. This error results from installing Microsoft's DCOM for Windows 9x. =========== Norton Utilities 2001 standard installation adds LiveUpdate to the Add/Remove Programs list in the Windows Control Panel. This item can be uninstalled separately. LiveUpdate should only be uninstalled when no other Symantec programs exist on the computer. =========== We have observed occasional problems when uninstalling TalkWorks 3.0 with Norton Utilities 2001 installed. We are currently investigating this irregularity. =========== During the Norton Utilities 2001 Standard Installation, Rescue and Live Update are installed. These are special components of Norton Utilities and require their own installation process. If the installations of any of these components fail for some reason, you can run these installations manually after the installation of Norton Utilities 2001 is complete. To manually install any of these components, insert the Norton Utilities 2001 CD into your CD-ROM Drive. The CD Start Panel should load automatically. Select "Browse the CD" from the menu. To reinstall Rescue Disk, type: \NU\RESCUE\SETUP.EXE To reinstall LiveUpdate, type: \SUPPORT\LUPDATE\LUSETUP.EXE 2. General Information ------------------------------------------------------- If you intend to have this new Norton product installed along with any 2000 version Norton product on your computer, the LiveAdvisor button on the menu bar of your 2000 version Norton product will be removed. As LiveAdvisor is no longer being used for information delivery, this is no loss in functionality to you. As was outlined in the final LiveAdvisor messages, Symantec has replaced the LiveAdvisor delivery mechanism with information on the Symantec web site (http://www.symantec.com) and product-specific newsletters (http://www.symantec.com/techsupp/bulletin/index.html). In this way we can offer information of specific interest to you in the fastest possible fashion. ========== The Norton Utilities 2001 DOS-based programs do not support NTFS volumes. Please be aware of this when you create either the Emergency Disks or the Rescue Disks. ========== If you have a Promise FastTRAK Ultra 33 controller, Norton Disk Doctor and Norton SpeedDisk may detect problems that do not exist and should not be fixed. This is due to problems in the Promise driver or hardware. We recommend that you do not use these applications on drives attached to this controller at this time. ========== Norton Utilities 2001 does not support running in operating system host environments, binary conversion environments or emulators (such as VMware, Odin and Wine respectively). ========== LiveUpdate and Internet Firewalls: LiveUpdate downloads updates automatically from Symantec's internet site. If your Internet connection is protected by a firewall, you may need to modify its configuration to permit HTTP and FTP access to the Symantec LiveUpdate site. Use the following data: Host: update.symantec.com Outbound data port: 21 Inbound data port: 20 Protocol: FTP Consult your firewall's documentation or your network administrator for implementation details. =========== For safety reasons, several Norton Utilities 2001 programs momentarily lock the hard drive on which they are running. If the drive is written to while it is locked, the Norton Utilities 2001 program running will restart. Restarts are most commonly noticed on the drive that contains the Windows swap file. For example, if the swap file changes while Norton Disk Doctor is diagnosing the disk, Norton Disk Doctor restarts in order to verify the newly written data on the disk. ========== Norton Disk Doctor can be used under Windows 9x safe mode to diagnose and recover drives. However, many other Norton Utility programs do not run in safe mode, because the operating system functions they require are not available. ========== With FMV Biblio Notebooks, when selecting the Multimedia tab, a dialog may show up saying "Open File Error. There was no CD-I or Video CD detected on your System". You may get this error message when there are duplicate entries for multimedia device drivers. To resolve it, open the Control panel/Multimedia and make sure there are no duplicate device drivers registered. If there is a duplicate driver please delete one of the duplicates. ========== If you have an emergency situation and you cannot start Windows 9x normally, use your Norton Zip Rescue disk set to boot into Windows safe mode, or refer to the Norton Utilities 2001 User's Guide for more information. =========== Hard disk drives with more than 1024 cylinders may, if improperly partitioned, cause problems with Norton Utilities. To avoid this problem, use an Enhanced IDE (EIDE) or SCSI controller, upgrade your system BIOS, or use a third-party disk partitioning software. =========== Norton Utilities 2001 may have difficulties with other utility software products that use the hard drive in a non-standard way. If you use a program like Partition Magic to resize clusters, make sure that you recreate your rescue disk set and re-run Image. If you use Partition Magic to expand the size of the root directory, Norton Disk Doctor may have difficulties with boot sector repairs. =========== If you have either the Buslogic BT-757s SCSI adapter for EISA systems or the Buslogic BT-445s SCSI adapter, add the following two lines to the SYSTEM.INI file in the Windows directory: [SYMEVENT] DOSINT13HOOK=FALSE =========== The Windows 9x Setup Wizard does not automatically install Quick View. Quick View must be installed to view a file's contents before deleting or recovering it in UnErase Wizard. To install Quick View: 1 From the Start Menu, Click Settings, and then Control Panel. 2 Double-click Add/Remove Programs. 3 Click the Windows Setup tab. 4 Select Accessories from the list box, then click Details. 5 Select Quick View. 6 Click OK. 7 Click Apply. You will be prompted to insert your Windows 9x disk. =========== DOS-Based Programs that are included with Norton Utilities 2001 for Windows 9x have the following minimum memory requirements: DOS-based Program Conventional Extended Norton Disk Doctor (NDD.EXE) 360K 2 MB Disk Editor (DISKEDIT.EXE) 360K 2 MB UnErase (UNERASE.EXE) 360K 2 MB UnFormat (UNFORMAT.EXE) 360K 2 MB Rescue Restore (RESCUE.EXE) 512K NONE Most of these programs run in protected mode. Therefore, a memory manager such as HIMEM.SYS must be loaded. On some machines, HIMEM.SYS may not detect your hardware correctly, and may need a /M: 1 command line switch to function properly. Details on the operation of HIMEM.SYS can be found in the MSDOSDRV.TXT file in your Windows 9x directory. The proper syntax in your CONFIG.SYS would be: device=c:\windows\himem.sys /m:1 =========== The Norton Utilities 2001 programs for DOS may display "Run-time error R6009 - not enough space for environment" if your PATH environment variable contains more than 128 characters. =========== If you run Norton Utilities 2001 in DOS, you may wish to add the path (usually c:\Program Files\Norton Utilities\) to the AUTOEXEC.BAT file. The path used in AUTOEXEC.BAT must use the short file name version of the path. For example, open AUTOEXEC.BAT and add the line: PATH=%path%; c:\progra~1\norton~1 (The actual short file name version of the path may be different for your system than the one above.) =========== If you receive an error stating your hard drive is mis-configured, and you are certain that the drive is configured and functioning correctly, the hard disk partitioning scheme may be incompatible with Norton Disk Doctor and Speed Disk. See the appropriate section below for more information. =========== Prior to compressing a drive, disable Norton Protection for that drive. =========== If you install CleanSweep v3.0, it may install an older version of MFC42.DLL (dated 10-1-96), which will cause some problems with some of the Norton Utilities. This problem does not exist with CleanSweep 3.01. If you have this problem, you can copy MFC42.DLL from the Norton Utilities 2001 CD (in the \NU directory) to your Windows system directory (C:\WINDOWS\SYSTEM\ if Windows is installed in the \WINDOWS directory). =========== Quarterdeck's MagnaRAM and QEMM97 products may cause "out of memory" errors when attempting to run some of the Norton Utilities. Please refer to the QEMM97/MagnaRAM user guide to solve this problem by adjusting the cache size. =========== Users of Network Associates' VirusScan version 3.1 may experience system lockups when creating Zip Rescue disks, running Speed Disk, running Optimization Wizard, or running Norton System Doctor. If you are experiencing lockups, try-disabling VirusScan to see if that solves the problem. =========== Third-party IFS drivers (such as the FAT32 driver from sysinternals.com for Windows NT) are not supported by any of the Norton Utilities components. =========== If you utilize an enhanced hard drive controller (such as a RAID controller, or an ATA/66 or ATA/100 controller) be sure to install the drivers that are supplied with it. Without the drivers the controller and/or attached drives may return incorrect information to the various modules of Norton Utilities. =========== Under Windows 9x, Norton Utilities 2001 does not support NTFS partitions or FAT16 drives with 64Kb clusters. These are available under Windows NT and Windows 2000 only. =========== Not all Norton Utilities modules may be run when booted from a Norton Zip Rescue disk. 3. Bootable Norton Utilities 2001 CD ------------------------------------------------------- The Norton Utilities 2001 CD is bootable. This means on systems with 2.88 MB bootable CD support built into the BIOS, the CD will boot to DOS for emergency recovery. This standard is not supported by some systems and may not successfully boot from the Norton Utilities CD. Should problems be encountered, please contact the hardware manufacturer of your system, CD-ROM drive or CD-ROM drive controller to ensure they support the 2.88 MB standard. =========== When booted, the CD may be displayed as the A: Drive (floppy). This is normal when booting from the CD. In this situation, the original A: Drive will become the B: drive (your original B: drive will be inaccessible.) =========== Because the bootable image on the CD is formatted as a 2.88MB floppy, the CD will appear as a 2.88MB floppy diskette. If you encounter problems booting from the CD, use the Emergency floppies provided with Norton Utilities. =========== The bootable CD does not support running Norton Disk Doctor on NTFS partitions or FAT16 drives with 64Kb clusters (available in Windows NT and Windows 2000 only). For this functionality the complete Norton Disk Doctor package must be installed on the computer. 4. Disk Editor DOS-based program (DISKEDIT.EXE) --------------------------------------------------------- When switching to 32-bit boot record view, the current position of the cursor will change. To solve this problem, select the range of the suspected boot record and then view the selection as a boot record. =========== Long file names that use high ASCII characters display as dots in the directory view. =========== If Windows reports that it cannot find HIMEM.SYS after running Disk Editor, REM out all reference to HIMEM.SYS from the CONFIG.SYS and CONFIG.WIN files. These references are redundant since Windows always loads HIMEM.SYS. Note: Do not REM out references to HIMEM.SYS from any CONFIG.DOS file you may have. 5. Image --------------------------------------------------------- Image may report "Volume Lock Failed." This indicates that another disk program is currently accessing the disk and Image could not lock the volume for its own process. Click OK and try again when the other program stops accessing the disk. =========== Programs that rearrange data on the disk, such as Defrag, can invalidate the saved Image information. Rerun Image after running these types of programs. =========== On a large, extremely fragmented FAT32 drive, Image may report an "Out Of Memory" error. Run Speed Disk to correct this. 6. Norton Diagnostics --------------------------------------------------------- If you have ProComm Plus installed, when you run the Printer test, Procomm's fax program will start. This causes the Printer test to wait until you close this fax program. Close it, and the test will complete. =========== If you have WinFax installed, you may encounter problems running the Modem test. If WinFax is open, close it and do the test again. =========== Memory test fails on systems with more than 256MB of RAM. Norton Diagnostics cannot run a memory test on systems having more than 256 MB of memory. This appears to be due to the fact that Windows 95/98 often has a problem allocating the correct amount of memory to the disk cache on systems with more than 32 MB of RAM. To resolve this problem, you'll need to limit the size of the disk cache file through the SYSTEM.INI file. To limit the size of the disk cache file: 1. Click Start and choose Run. The Run dialog box appears. 2. Type: SYSEDIT And click OK. 3. Click the SYSTEM.INI title bar to display the file. 4. Choose the Search menu and click Find. 5. Type: VCACHE And click Next. 6. When you find the [vcache] section, add the MinFileCache= and MaxFileCache= lines to it, as shown below, (if there is no [vcache] section, create it). These settings limit the size of the disk cache file to between 5 and 8 MB. This should be acceptable for nearly all systems, regardless of the size of the hard drive and the amount of RAM. [vcache] MinFileCache=5120 MaxFileCache=8192 7. Choose the File menu, and click Save. 8. Close the System Configuration Editor. 9. Restart the computer. You should now be able to run the Norton Diagnostics memory test without any problems. =========== On some Compaq systems, you may not hear any sound from the PC Speaker test. On these systems, Compaq redirects the PC Speaker sound to the sound card. =========== The CD-ROM test is designed to work with CD-ROM disks. The test may not function correctly with an Audio CD in the drive. =========== The CD-ROM test is designed to verify the functionality of the CD drive and not the integrity of the CD. The test does read data off the disk, but it may not encounter any damaged areas on the physical disk during the test. =========== If you are using MouseKeys from Control Panel's Accessibility Options, the keyboard and keypad tests will not work properly. =========== Norton Diagnostics does not support Windows Safe Mode. When Windows is booted into Safe Mode, many of the drivers Norton Diagnostics needs are not loaded. =========== If two sound cards are installed in a system, one on-board, the other a plug-in card, Norton Diagnostics will test the on-board sound card unless drivers for it are removed and drivers for the additional card installed. 7. Norton Disk Doctor Windows (NDD32.EXE) and DOS (NDD.EXE) --------------------------------------------------------- Note: Do not run Norton Disk Doctor DOS on partitions that were created with Linux FDISK or Disk Druid. If you choose to fix errors on partitions that were created with these utilities, it is critical that you make an undo disk. =========== Running Speed Disk frequently will improve the performance of the scans that Norton Disk Doctor DOS conducts. =========== Norton Disk Doctor for Windows restarts its diagnosis if it detects a write to the disk being diagnosed. Restarting ensures the integrity of data on the disk if repairs are required. A restart may occur several times during a single Norton Disk Doctor session. =========== Norton Disk Doctor will report that a hard drive is mis-configured if the drive fails the drive configuration check. Possible reasons for this failure include: - The drive may have been partitioned on one PC and moved to another PC that uses a different type of BIOS, or has a different BIOS setup. - The BIOS may have been set up incorrectly for the drive in question when the drive was partitioned. - The BIOS may require an update to correctly support the hard drive. - A program other than FDISK was used to create the drive partitions. Check with the BIOS manufacturer to be sure that the BIOS supports the drive and that the BIOS is set up correctly for that drive, and make sure you have the latest BIOS version. If you are certain the drive is configured and functioning correctly, you can start Norton Disk Doctor with the /NOLBA command-line switch to prevent the drive configuration check during one run of the program. NOTE: Use this command-line switch ONLY if you are certain the drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://www.symantec.com/techsup/. You can force Norton Disk Doctor to skip drive configuration checking always by adding a DWORD registry value named NOLBACHECK under HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities. When this is set to 1, the drive configuration check is skipped. NOTE: Do not set this value unless you are certain that your hard drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://www.symantec.com/techsup/. =========== Do not run Norton Utilities 2001 programs during system startup with other programs that require exclusive access to a drive. For example, do not run Norton Disk Doctor and ScanDisk on the same drive at startup. Doing so will produce an error message. =========== When restarting Windows after not shutting down properly, you may receive the following message: "Error reading configuration file SYMCFG.BIN." Press OK to allow Norton Disk Doctor to check for and repair any disk errors that may have occurred when the system was shut down. Once Windows loads, open the START MENU and choose FIND to locate SYMCFG.BIN on your hard drive. If you have more than one hard drive, specify each drive in the FIND program's LOCATE IN box by typing, for example, C:\ for a single drive or C:\; D:\ for multiple drives. When the file is located, right-click the file and choose delete. When prompted for confirmation, answer YES. =========== Norton Disk Doctor Windows cannot repair damaged program code in the boot record. Use Rescue Disk to restore this data. Make sure you are running under Windows 9x MS-DOS mode when repairing the boot record with Norton Disk Doctor for DOS. If you use Norton Your Eyes Only with the BootLock feature, and have boot record corruption, you should use the NYEO emergency recovery disks to recover the boot record instead of Norton Disk Doctor. =========== When running Norton Disk Doctor for DOS on a computer that contains one or more drives with invalid boot records, you may receive the message "Invalid media type reading drive x: (Abort, Retry, Fail?)." Select Fail, and Norton Disk Doctor continues loading. Then select the drive to diagnose the problem. =========== Norton Disk Doctor may not be able to correctly repair drives partitioned with Partition Magic as it may use non-standard partitioning scheme. After using Partition Magic to re-partition a drive, update your rescue disk set. Use Rescue Disk to restore any partition table or boot record errors on these drives. =========== If you are using DriveSpace and it accesses a damaged compressed volume file, you may get a blue screen error message. Norton Disk Doctor does not generate this message. Please contact Microsoft for assistance. =========== Norton Disk Doctor for DOS generates a divide by 0 error when attempting to run on a Windows NT-formatted FAT partition with clusters larger than 32k. 32k clusters are the largest valid clusters for use with Windows 9x. =========== If Norton Disk Doctor reports an "invalid drive type" on a system with an internal Zip drive, the Zip drive may be configured as a fixed disk in your CMOS. Remove the Zip drive from the CMOS, or contact the hardware manufacturer's technical support. Iomega Zip and Jaz drives have internal automatic bad sector correction, and will reallocate bad sectors on the fly. Do not use Norton Disk Doctor's surface scan function to check for bad sectors, as this will thwart the internal bad sector detection and cause problems with your Zip or Jaz cartridge. Iomega recommends that you remove Zip and Jaz cartridges from the drive when not in use to minimize disk damage. =========== Norton Disk Doctor should only be used to fix an invalid partition if it is completely inaccessible from Windows or DOS. Prior to any kind of partition repair operation, you should update your Rescue Disk set. =========== Norton Disk Doctor will not create an Undo disk in Windows NT/2000 when the "Automatically fix errors" checkbox is checked. =========== Norton Disk Doctor can only revive FAT or FAT32 partitions under Windows NT/2000. It cannot revive NTFS partitions. =========== The language version of Windows NT or Windows 2000 and the language version of Norton Utilities 2001 must be the same for Norton Disk Doctor to post a summary clipboard screen after a drive has been analyzed. If the languages do not match a dialog box will pop up reporting that the disk check has completed and will not display a summary. =========== Norton Disk Doctor does not support reparse points on Windows 2000. The drive containing the junction will be checked as normal, but the reparse point will not be resolved and the destination checked. =========== To repair corrupted boot records use the DOS version of Norton Disk Doctor, not the Windows version. The Windows version will diagnose this problem, but will not repair the boot record to the degree that the DOS version can. =========== Norton Disk Doctor does not support floppy disks compressed using DriveSpace 3 when they are used with Windows Millennium. =========== If you are experiencing problems running Norton Disk Doctor in Safe Mode, please use the DOS components (available on the bootable CD). 8. Norton File Compare --------------------------------------------------------- Binary files can occasionally be viewed in the text viewer. These files appear illegible. =========== The maximum size of a file is 32,767 lines. 9. Norton Optimization Wizard --------------------------------------------------------- We recommend that you close all other programs before running Norton Optimization Wizard. If a program attempts to alter the system registry while Norton Optimization Wizard is optimizing the registry, the settings it is attempting to save will be lost. Also, do not empty the Recycle Bin or change Windows settings during the registry optimization. =========== WinIce users may get an error "Invalid VXD dynamic link call to device #3, service B" when optimizing the registry with Norton Optimization Wizard. Do a full system reboot to solve this problem. Another solution is to rename NRW16.EXE (in the Norton Utilities directory) to NRW16.NUL. =========== Norton Optimization Wizard requires a file called REGOPT.DLL to be present and registered on your system. From the START Menu select the RUN command. In the Dialog box enter the text: REGSVR32 "C:\Program files\Norton Utilities\REGOPT.DLL" =========== If there is corruption or non-standard entries in your system registry, Norton Optimization Wizard will fail to optimize the registry, and will create a file called BADKEY.OW in your Windows directory. This file can be used to locate such entries. For example: Microsoft Visual C++ v5.0 contains one such corrupted key (sub-keys of HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\ {B3943EF5-CEC5-11CF-AF20-00A0C9034837\). This key is split into two keys, "Component" and "CLSID", but should actually be "Component CLSID". This split key causes Norton Optimization Wizard to fail unless the key is renamed correctly (delete "Component" and rename "CLSID" to Component CLSID). =========== If you encounter any problems with your system registry, or your system exhibits odd behavior after doing a registry optimization with Norton Optimization Wizard, shutdown your system into MS-DOS mode, switch to your Windows directory, and run RESTREG.BAT. This restores your system registry to its pre-optimized state. (Windows Millennium users may wish to consider creating a restore point with System Restore prior to running Optimization Wizard to enable any operations to be undone if they are not satisfactory.) 10. Norton Protected Recycle Bin and Norton Protection --------------------------------------------------------- IMPORTANT: Do not attempt to purge protected files while utilities such as Speed Disk or Norton Disk Doctor are running. =========== To configure Norton Protection features, right-click the Recycle Bin icon, then click Properties on the context menu. =========== Norton Protection uses available free space to protect your files. Once the free space available reaches a specified threshold, Norton Protection starts purging the oldest protected files to free up just enough space to protect the latest deletion. Norton Protection will begin removing files if the total of all files sizes it is protecting is greater than the amount of actual free space on your drive. Norton Protected Recycle Bin protects a maximum of 1500 files. =========== If the "Show Norton Protection" status is checked and you select the "Use Large Icons" check box on the Plus! tab in Display Properties, the Recycle Bin icon may appear stretched or shrunken. To fix this, right-click on the Recycled Bin icon, and select Properties. Select the Recycle Bin tab and uncheck Show Norton Protection status. Click Apply. Then click Show Norton Protection Status and click Apply again. =========== When using NDOS, some file deletions of read-only files may not be protected. Use 4DOS for Windows 9x instead. =========== You cannot format drives currently protected by Norton Protection. Disable Norton Protection before formatting a drive. =========== Restoring a registry snapshot from Norton Registry Tracker may cause the Norton Protection shield status to be displayed incorrectly. To correctly display the status, disable Norton Protection and then re-enable it. =========== Internet Explorer's temporary files are excluded from Norton Protection by default. However, other browsers may use different folder names, or locate temporary files in user folders. You may wish to consider excluding these folders from protection to avoid protecting too many files that do not warrant saving. =========== There may be times when you may need to disable Norton Protection. To do this on Windows 95/98/Millennium, run NPROTECT.EXE /REMOVE. On Windows NT/2000, run NET STOP "NORTON UNERASE PROTECTION" (including the quotes). =========== If you add a drive/partition under Windows NT 4 or Windows 2000 the drive will not be protected until after a system reboot. If a reboot is not possible, issue the following command in its entirety from a Command Prompt window (CMD.EXE, not COMMAND.COM): NET STOP "NORTON UNERASE PROTECTION" & NET START "NORTON UNERASE PROTECTION" Include the quotation marks in this command. =========== If the service is changed to a Manual startup, protection will not be available at the next system start. To protect drives, start the service (NET START "NORTON UNERASE PROTECTION") then go to Recycle Bin / Properties / Norton Protection, and enable protection for each drive you wish to protect. It is recommended that you do not change the service from its default startup type, Automatic. =========== If you run SetiAtHome you may wish to add the .SAH (SetiAtHome) extension to Norton Protection's Exclusion list to avoid excessive numbers of Seti files from being protected needlessly. 11. Norton Registry Tracker --------------------------------------------------------- To track files with long names (greater than 12 characters), don't use the folder name where they are stored. Instead, track the files individually. =========== Changes to hidden or system files in a tracked folder will not cause a snapshot. To track a hidden or system file, make it unhidden or non-system. =========== If a snapshot is taken of a file tracked by Norton Registry Tracker while the file is being edited inside another application, an error message may appear when you try to save the file or when the application's auto-save feature activates. The message says the file is in use. =========== Files created and Deleted from a tracked folder in DOS mode do not cause an automatic snapshot. Solution: Manually force a snap shot. =========== Do not use Registry Tracker to track any text or data files contained in a folder that is protected by Norton Your Eyes Only. Doing so may cause Registry Tracker to take repeated unchanging snapshots. This is completely benign, but may cause extremely high CPU usage. 12. Norton SpeedStart --------------------------------------------------------- Because functionality similar to Norton SpeedStart is built in to Windows 98, Norton SpeedStart is disabled in Windows 98. =========== The very first time an application is loaded after Norton SpeedStart is installed, it may load more slowly than usual because Norton SpeedStart is profiling the loading process. =========== Immediately after installing Norton Utilities 2001 and rebooting, Norton SpeedStart profiles many applications for the first time, so the first boot may be noticeably slower than normal. Norton SpeedStart uses this information to speed up application startup. 13. Norton System Doctor --------------------------------------------------------- Norton System Doctor sensors (eg. drive space) do not support reparse points on Windows 2000. =========== The Disk Health sensor is set to Monitor All Local Hard Drives by default. The Disk Doctor, Disk Doctor (Surface Test), and Image sensors can be set to Monitor All Local Hard Drives from the Drive tab of the sensor Properties. If a sensor is set to Monitor All Local Hard Drives, there should be no more than one of that sensor type in the Norton System Doctor sensor panel. =========== The Rescue Disk, and WinDoctor sensors are system wide, and not drive specific. Only one of each should be active at any time. =========== Norton System Doctor may report 100% CPU usage when Microsoft's System Monitor (SYSMON) program is running, because System Monitor uses all idle processor time while displaying its processor usage gauge. =========== Norton System Doctor may report 100% CPU usage during a pcANYWHERE Session due to the high activity generated by constant video updates and modem transmissions. =========== Using High Contrast (White on Black) Accessibility Options may cause Norton System Doctor's text to be invisible. Adjust System Doctor's sensor colors, or turn off the High Contrast features. =========== Norton System Doctor's sensors have been configured for optimum performance on most systems. Do not increase the frequency of any sensor that can automatically run a Norton Utilities 2001 program, such as Rescue, Image, Disk Health, or Disk Optimization sensors. If you notice a decrease in a drive's performance while Norton System Doctor is monitoring it, decrease the frequency with which Norton System Doctor monitors that drive. =========== If you have Always on Top disabled in a docked Norton System Doctor, you will not be able to move windows past the area it occupies. =========== In rare cases, if Norton System Doctor is docked vertically, its width may be larger than necessary to accommodate the current set of selected sensors. To fix this problem, close and re-launch the program. =========== Norton System Doctor configuration files saved with versions prior to 3.0 of Norton Utilities for Windows 9x are not compatible with the 2001 version. Please set up a new System Doctor configuration with Norton Utilities 2001. =========== If you believe your system has a SMART (Self-Monitoring And Reporting Technology) hard drive, but the SMART sensor in Norton System Doctor reports that no SMART drives can be found on your system, please contact your hardware manufacturer or try installing the Microsoft SMART driver provided in the SMARTDRV folder on the Norton Utilities 2001 CD. For more information, see the SMARTDRV.TXT located there. =========== Upgrading to Windows 98 will remove the SMARTVSD.VXD file from the WINDOWS/SYSTEM/IOSUBSYS directory if there is such a file there. If you had operating SMART sensors prior to upgrading you will have to re-install using SMARTDRV.EXE on the NU CD after the upgrade. =========== If you connect to an Internet Service Provider (ISP) such as CompuServe or America Online using dial-up networking, do not enable the Internet sensors in Norton System Doctor. ISPs that use dial-up networking do not disconnect properly if they detect another application using the Internet connection. This could cause your ISP charges or your telephone bill to be higher than expected. =========== If Norton System Doctor alarm is postponed for a set amount of time, the alarm may show again before that time has elapsed. This happens if the condition that caused the alarm is removed (which clears the set postpone) and then the condition occurs again. For example, if the Disk Space alarm is displayed, you can dismiss the alarm for a specified time period. If you then clean up your drive and re-fill it before the time period has elapsed, System Doctor will display the alarm anyway because it perceives it as new error condition. =========== After correcting a problem indicated by a Norton System Doctor sensor, some stoplight sensor faces might not update immediately to indicate the condition is resolved. If this happens, manually update the sensor by right-click the sensor, and select Update from the context menu. 15. Norton WinDoctor --------------------------------------------------------- Program dependency errors cannot always be repaired because programs can lose required files and require re- installation. Norton WinDoctor's "Repair" button is grayed out if it cannot find a program dependency, but it does not inform the user when "Repair All" is used. =========== When a program is moved from one disk drive to another, WinDoctor may not always be able to repair all broken associations and get the program working again. Generally, if you want to move a program to a different drive, you should uninstall the product and re-install it. =========== WinDoctor can create a log file of all the changes made to the system. Pressing CTRL-ALT-S will open a Save dialog and allow you to save the log to a text file. =========== Norton WinDoctor will not diagnose broken links to a hard drive that has been removed from your computer. Turning off the "removable drive" analysis agent enables Norton WinDoctor to show these errors. =========== Norton WinDoctor cannot be used to diagnose system problems when Windows is started up in Safe Mode. WinDoctor can only be used in Safe Mode to undo a previously executed repair. =========== If Norton WinDoctor starts up, but does not have any tests in its list, you may have an installation error. To repair the installation error, reinstall Norton Utilities, or select Run from the Start Menu and browse to the Norton Utilities 2001 folder and type: SIREGIST.EXE "C:\Program Files\Norton Utilities\siregist.txt" =========== If you do not have a temp directory, you will get the message, "An error (4) occurred while examining your registry." You can fix this error by opening a MS-DOS prompt from Start Menu / Programs and typing MD TEMP. =========== Upon trying to retrieve a file from Norton Protected Recycle bin or the Windows Recycle bin using the Repair button of WinDoctor, you may at times get a message that the repair failed. This may be in part due to disk activity. We recommend you shut all running applications and then hit Repair button again. 16. Norton WipeInfo --------------------------------------------------------- Norton WipeInfo will not wipe the slack space for the Windows Swap file (win386.swp). =========== Norton WipeInfo will not wipe the slack space or remove the directory entry for files located on Network and Shared drives. =========== Norton WipeInfo will erase directory entries only if it can get a drive lock. If the drive is in use by another utility or by the operating system the information in the files and folders will be wiped, however, the directory entries may remain. When using UnErase, it may appear that the files or folders are recoverable. In fact, the data has been wiped. Files previously deleted from a folder before running WipeInfo on a folder will not be wiped. To insure those files are wiped as well, use the Wipe Free Space option in WipeInfo. =========== If Wipe Free Space repeatedly restarts, open My Computer and right click on the drive you want to wipe and select Wipe Free Space. This will run WipeInfo without the user interface. Network and Internet connections can cause writes to the disk. Disconnect from your network and run Wipe Free Space again. =========== Windows Me System Restore can restore files that have been wiped if they are one of the protected file types. By default, many document types, such as .DOC and .XLS files in My Documents are protected. Windows Me System Restore maintains a copy of protected files. Wiping the original file does not wipe the copy that Windows Me System Restore maintains. 17. Rescue Disk --------------------------------------------------------- Please refer to the file README.TXT in the Rescue directory 18. Run Utilities from CD --------------------------------------------------------- WinDoctor in Norton Utilities 2001 is significantly different from WinDoctor in Norton Utilities 4.0/4.5. If you use WinDoctor from the Norton Utilities 2001 CD you will disable WinDoctor from running from the Norton Utilities 4.0/4.5 CD. WinDoctor will still work fine if it is already installed on the computer. =========== If the Registry Integrity Scanner shows "ERROR" when WinDoc is run from CD, look for a file called WINDOC.DAT on your system and delete it. This will resolve the error. 19. Speed Disk (for Windows 95, 98 and Millennium) NOTE: Please refer to the file READMESD.TXT regarding Speed Disk for NT/2000 --------------------------------------------------------- We strongly recommend that you shut down any CPU intensive applications prior to running Speed Disk. For example, the SETI@Home Screen Saver and Background versions can assume up to 97% of CPU activity. This can have adverse effects on Speed Disk. To check for programs currently running, press Ctrl-Alt-Del ONCE. End task on all items except for Explorer before running Speed Disk. =========== On Drives with more than 6000 folders or folders with more that 2000 large (>5mb) files, the initial scan will run very slowly and may even appear to stop. You should always allow the scan to complete. =========== Speed Disk is designed to restart upon detection of writes to the disk being optimized. Restarting ensures the integrity of the data on the disk during optimization. A restart may occur several times during a single session. =========== If Speed Disk reports that a hard drive is configured incorrectly and the drive fails the configuration check, the reasons for this failure include: - The drive may have been partitioned on one PC and moved to another PC that uses a different type of BIOS, or has a different BIOS setup. - The BIOS may have been set up incorrectly for the drive in question when the drive was partitioned. - The BIOS may require an update to correctly support the hard drive. - A program other than FDISK was used to format the drive. Check with the BIOS manufacturer to make sure that the BIOS supports the drive and that the BIOS is set up correctly for that drive, and make sure you have the latest BIOS version. If you are certain the drive is configured and functioning correctly, you can start Speed Disk with the /NOLBA command-line switch to prevent the drive configuration check during one run of the program. NOTE: Use this command-line switch ONLY if you are certain the drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://www.symantec.com/techsupp/. You can force Speed Disk to skip drive configuration checking always by adding a DWORD registry value named NOLBACHECK under HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities When this is set to 1, the drive configuration check is skipped. NOTE: Set this value ONLY if you are certain that your hard drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://www.symantec.com/techsupp/. =========== With the huge increase in the size of hard drives, there is no longer a need to compress drives. Please note that Speed Disk no longer supports compressed drives. =========== If Speed Disk is launched while another Norton Utilities program has a drive locked, the Start button is grayed out. We recommend that you wait until the other program finishes before you launch Speed Disk. =========== If you have unmovable files on your drive, and have Speed Disk set to not move unmovable files, Speed Disk may be unable to reach 100% defragmentation of the drive. =========== Users of BestCrypt data encryption software from Jetico Inc. should add a string entry in the registry to prevent Speed Disk from moving BestCrypt system files. Launch Norton Registry Editor and create a new key under "HKEY_LOCAL_MACHINE\Software\Symantec\Speed Disk Unmovable Files" called "*.jbc" with the value to "*.jbc". =========== Speed Disk can be programmed to automatically treat certain files as being unmovable. A key can be added in the registry to HKEY_LOCAL_MACHINE\Software\Symantec\Speed Disk Unmovable Files\Attributes DWORD value x=a, where x=drive letter and a=binary attribute file. Developers of software programs that rely on unmovable files for copy protection should set this key. Contact your software manufacturer's technical support for more assistance. =========== If the value for Minimum Virtual Memory is set to zero, the Swap File will not be moved to the front of drive even if the Speed Disk options is set to move it. You can also run Optimization Wizard and it will optimize your Swap File settings. =========== Some users may have partitions overlapping. This itself is an error that should be rectified using Norton Disk Doctor. When Speed Disk optimizes such partitions it may overwrite data belonging to the other partition. Currently Speed Disk does not check for this Partition error, however Norton Disk Doctor does. We recommend running Norton Disk Doctor on your drives before using Speed Disk. =========== Speed Disk does not support being run from a rescue set. Please use the rescue set to restore your system before running Speed Disk. =========== Speed Disk may keep restarting during an optimization if it is running out of memory. This is because it is having to resize the swap file in order to be able to store information about the data it is processing. If this is occurring, define a fixed swap file size. To do this select Start / Settings / Control Panel / System / Performance / Virtual Memory. Select "Let me specify my own virtual memory settings". In the Minimum field enter the amount of RAM your system has, eg 128 for 128MB of RAM. In the Maximum field enter at least double this amount, eg 256. Press OK / Yes / Close and decide if you wish to reboot the system at that time. In the unlikely event that Speed Disk continues to restart when optimizing, despite having no other applications running, or no items in the System Tray, it may be necessary to increase the swap file Maximum amount further. 20. System Information --------------------------------------------------------- For network, CD, and compressed drives, the Disk Usage Selection on the Drive tab is the total size of all selected items as reported by the file system. This does not include "slack" space (space wasted due to the device's cluster size), so the total amount allocated is often slightly more than the size displayed by System Information. =========== If the Windows 9x Device Manager shows an improperly configured device (represented by a yellow "!" symbol), System Information may not be able to display the correct information for this device. Also note that disconnected Plug & Play devices may be reported as configured by the Windows 9x Device Manager. System Information will likely display a disconnected Plug & Play device as configured and active. =========== System Information identifies a NexGen 586 computer as having a 386-based processor. The NexGen processor uses a 386-instruction set. =========== The Total Windows Memory value (located below the pie chart in System Information's Memory tab) is calculated by adding together the following numbers: - Total physical memory - Total current swap file size - Total current free space on disk if Windows is managing the swap file - Total size of all currently loaded 32-bit applications The last item is included in the total calculation because 32-bit applications under Windows 9x are "swapped out" by flushing them from memory, and then re-loaded from the original disk image when they need to be "swapped in." =========== System Information reports the bus type for "hybrid bus" systems as follows: VL/ISA = ISA VL/EISA = EISA PCI/ISA = PCI PCI/EISA = PCI =========== It may take System Information an extended amount of time to gather information about network resources on large networks. =========== Printing a report while using some versions of Adobe Type Manager ATM may cause the reversed text headings to print incorrectly. =========== The physical details for large drives over 8.4 gigabytes may be reported incorrectly as 1023 cylinders, 63 sectors per track, and heads of 255. =========== On CD-ROM drives, the Physical Benchmark option for drive benchmarking is disabled. To obtain similar results, manually set the supplemental cache size to small in Windows System Properties, and the access pattern to no read ahead for that drive. Then run the logical benchmark. =========== If you are using the Promise DC4030-VL2 EIDE disk controller, and run the drive benchmark, the computer may hang. See the troubleshooting section of the controller's user manual for possible solutions (such as using only one VESA card in the system). =========== To learn more about benchmarking your computer, click Help from the System Benchmark dialog. Please note the following: - CMOS settings can be used to enable/disable the L1 and/or L2 cache. If the CPU appears to be running slowly, check the cache settings. - Some variation in the benchmark results is normal. System Information is designed to exclude common outside factors, such as active applications, disk swapping, most hardware interrupts, etc. However, some low-level system events cannot be completely factored out. These events may cause minor variations in benchmark results. - Although your computer may be the same CPU and MHz speed as other computers, it does not mean that it will produce the same benchmark results. Various other factors, such as the type and speed of the system bus and memory, and the amount and architecture of the memory cache, are accounted for and affect the speed of your computer and the results of the benchmark. =========== Volumes mounted as reparse points are not treated as part of the file system on which they have a junction. They are treated as separate volumes. =========== The Details button on the Network tab is unavailable on Windows NT/2000 due to it's security features. This is inconsistent with System Information running on Windows 9x/Millennium, which does not have these security features. =========== LS-120 drives are not currently supported. 21. UnErase Wizard --------------------------------------------------------- On Windows NT/2000, Unerase Wizard does not have the raw unerase functionality of the 9x/Millennium version. This means if files are deleted which are not intercepted by the Recycle Bin or Norton Protection (either because the file is in the Exclusion List or Norton Protection is disabled), they will not be recoverable when running on Windows NT/2000. If the volume is not NTFS, then you can boot into Windows 9x/Millennium (if you are using Dual Boot) or DOS and use that version of Unerase, which will recover the file. =========== The Recently Deleted Files list shows the 25 most- recently deleted files that are recoverable. If some of the files have been overwritten, you will see fewer than 25 files in the list. =========== If you delete a file on a floppy disk from an MS-DOS prompt, by specifying filename letters after a wildcard (e.g. DEL *ILENAME.TXT as opposed to DEL FILENAME.TXT or DEL *.TXT), then the file will be listed as Unrecoverable on the Recently Deleted Files page. Right-click in the center of the file list and select "Show Unrecoverable Files". To see if the file is actually recoverable, click Next and use the subsequent Wizard pages to search the floppy disk. =========== If Quick View is not functioning, refer to the note under "General Points of Interest" earlier in this document. =========== When using Windows Millennium, system files will not be recoverable with Unerase Wizard. The System Restore feature, which is part of Windows Millennium, restores these files. =========== The Unerase Wizard will track every application that is launched under Windows 2000 and list it as an unerasable entry. Under NT 5.0, the program applications shortcuts are stored under the folder "x:\Documents and Settings", where X: is the system drive (usually C:). Within the user sub-folder is a Start Menu sub-folder. To avoid having launched applications listed in the Unerase Wizard, set the exclusion list to exclude the appropriate subfolders under "x:\Documents and Settings". Reboot the machine for the settings to take effect. Manually exclude any files you do not want included. Under NT 4.0 the Start Menu items are excluded by default. 22. UnFormat - DOS-based program (UNFORMAT.EXE) --------------------------------------------------------- Long file names are not recoverable on floppy disks. UnFormat does not work on compressed hard drives. On FAT32 drives, depending on the configuration of the drive and the amount of memory in your system, UnFormat may produce a General Protection Fault due to lack of memory. Due to the dynamics of FAT32 file systems, UnFormat may not always detect when the cluster size has been changed. 23. Erratum --------------------------------------------------------- The online documentation for System Doctor incorrectly states that there is a sensor to monitor Norton Protected Files on Windows NT and Windows 2000. This monitor is available only on Windows 95, 98 and Millennium.