Our product and after-sales support remit is simple.
We are pledged to provide advice to the best of our ability and experience, via electronic mail alone, in the following single circumstance:
* Difficulties encountered by a registered user in negotiating or understanding specific aspect(s) of program operation;
Support is conditional upon said aspects not being adequately explained within manuals or other documentation.
Additionally, it should be made clear that pre-sales advice will be freely available, provided the potential customers' queries do not fall under any of the following exception cases.
Exceptions and Exclusions
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Items that fall outside this brief, and for which we can guarantee no advice or even - on occasion - acknowledgement include:
(i) Criticism of Coeli products or marketing strategies (though constructive feedback is welcomed);
(ii) Lack of due courtesy in articulating an application for help;
(iii) Program malfunction judged to be the result of system conflicts, clashes with third-party utilities etc;
(iv) Program malfunction resulting from incompatible hardware or peripherals (printers, scanners, monitors etc);
In the case of (ii) above, a user may even run the risk of joining our 'exclusions list' whereby - in extreme cases only - messages from the individual in question are automatically deleted at the mailserver. Cases like this have occurred and continue to occur, but thankfully rarely. Our valued customers for the most part show great responsibility, politeness, intelligence, and restraint, and we here take the opportunity to offer our gratitude to them for making Coeli Software the success it has become.
Coeli Inc.
www.coeli.com
For product support and advice, please send e-mail to:
