OS/2 Professional/OS2PRO194.ISO/os2/info/document/asistant/general.inf

OS/2 Help File | 1993-01-14 | 131.5 KB | 3,441 lines

ΓòÉΓòÉΓòÉ 1. About PS Assistant ΓöÇ Tutorial ΓòÉΓòÉΓòÉ

                                IBM PS ASSISTANT (TM)
                          Developed by Mark T. Chapman
                         IBM NDD National Support Center
                  2300 Windy Ridge Parkway, Marietta, GA. 30067
                 PROFS ID: DAYVM2(MCHAPMAN) ΓöÇ Tie Line: 269-6432
                     Prodigy ID: JPJS05A ΓöÇ BBS: 404-835-6600
Copyright (C) IBM Corporation, 1989-1993

OVERVIEW

There are many sources of information available from IBM, including
announcement letters, service manuals, programming and technical reference
manuals, how-to "cookbooks," electronic bulletin boards (both public and
IBM-use only), and others.  The IBM PS Assistant is an attempt to bring much
disparate and often difficult to find information together into one easy-to-use
"electronic book."

The IBM PS Assistant is an online help tool composed of PS/2 and OS/2-related
marketing, service, technical and general information.  The books include the:

 1. IBM PS Marketing Assistant (filename PS2A_MKT.INF), which contains:

    IBM hardware and software pricing part number lists and descriptions. |
    IBM publication ordering information.
    Feature Code/Part Number cross-reference. |
    PCradio-PS/1-PS/2-PS/VP-ThinkPad features cross-reference. |
    Promotional and upgrade information.
    Marketing Qs & As, and more.

 2. IBM PS Service Assistant (PS2A_SVC.INF), which contains:

    Hardware and OS/2 error code information.
    Latest DOS and OS/2 CSD information.
    Latest Reference and Diagnostic Diskettes list. |
    ADF file cross-reference. |
    Hardware and software service tips and Qs & As, and more.

 3. IBM PS Technical Assistant (PS2A_TEC.INF), which contains:

    Tutorials on Micro Channel Advantages, and Expanded vs. Extended Memory,
    Hundreds of hardware and software technical tips and Qs & As. |

 4. IBM PS Technical Specifications Assistant #1 (PS1A_TSP.INF), which
    contains:

    Lengthy technical specifications documents for all PS/1, PS/VP, and
   non-Micro Channel PS/2 systems and related displays, past and present. |

 5. IBM PS Technical Specifications Assistant #2 (PS2A_TSP.INF), which
    contains:

    Lengthy technical specifications documents for all Micro Channel PS/2 and
   ThinkPad systems and related displays, past and present. |

 6. IBM PS General Information Assistant (PS2A_GEN.INF), which contains:

    IBM and non-IBM telephone numbers.
    A list of OS/2-related BBSes.
    A list of OS/2-related PC User Groups. |
    An acronyms and abbreviations list.

The reason for having a number of different books instead of just one large one
is two-fold.  First, there is so much information provided that it might be
awkward to use, and would take longer to search through than smaller books.
And second, by dividing up all of this information into related subject matter,
those who don't need certain categories of information (such as service tips,
for example), can delete entire books to save disk space.  Besides, these files
may be logically linked together and viewed or searched as one large book, at
your preference.  (This procedure is explained in the accompanying PS2ASST.TXT
file.)  For convenience, the files will be collectively called the "PS
Assistant" throughout the rest of this document.

Not only is the information more "centrally located" this way than distributed
across all the individual documents, but due to its electronic nature, the
specific information you seek can be found more quickly and easily.  The source
information is compiled into binary files that take roughly half as much disk
space as ASCII files would.  And since the compiler also creates a "data
dictionary" of all words and numbers anywhere in the files, all occurrences can
be found and displayed on-screen in only a few seconds via the search facility
provided.  In addition, hypertext links (hyperlinks) allow you to jump from
section to section within a book without ever having to return to the Table of
Contents.  Hyperlinks are also used to display popup footnote windows at the
point of the footnote reference, rather than making you have to scroll down to
the bottom of a page, or the end of a chapter, to find the footnoted
information.

The PS Assistant is created by compiling a scripted ASCII text file, using the
Information Presentation Facility (IPF) Tag Language and Compiler.  They are
included in the OS/2 V1.2 and 1.3 Programming Tools and Information toolkits
(P/Ns 6024929 or 85F1671), as well as the OS/2 2.0 Developer's Toolkit (P/N
10G3355-3.5"; 10G4335-5.25").  The PS Assistant requires OS/2 1.2 or later to
operate, because it uses the OS/2 VIEW.EXE command to access the files.  This
is the same command used to display the online OS/2 Command Reference.  Since
both files were created with the same compiler, and are displayed by the same
command, they look and act very much alike.  So if you know how to use one, you
also know how to use the other.

Note:  The PS Assistant was tested, and does work, across an OS/2 LAN Server
V1.2-V3.0 network, relieving the need for disk space on the requester, not to
mention not having to keep all those requesters updated with the latest
versions of the PS Assistant books.  (For instructions on Setting Up an OS/2
LAN Server to Share Online Books, see the document by the same name in the
Networking Tips section of the PS Technical Assistant.)

HOW TO USE THE PS ASSISTANT

Before you begin to use this tool, it is helpful to understand how to:

o Expand the Contents to see all available topics
o Obtain additional information for a highlighted word or phrase
o Use action bar choices.

How to use the Table of Contents
When the Contents window first appears, some topics have a plus (+) sign beside
them.  The plus sign indicates that additional topics are available.

To expand the Contents if you are using a mouse, click on the plus sign.  If
you are using the keyboard, use the Up or Down Arrow key to highlight the
topic, and press the plus (+) key. For example, PS/2 Part Number / Pricing /
Availability List has a plus sign beside it.  To see the complete list of Part
Numbers, etc, click on the plus sign or highlight that topic and press the plus
(+) key.

To view a topic, double-click on the topic (or press the Up or Down Arrow key
to highlight the topic, and then press the Enter key).

Note:  To exit from any panel (window), including this one, simply press the
ESC key, or double-click on the icon to the left of the panel title bar (NOT
the one to the left of the PS Assistant title bar, or you will close the PS
Assistant).  This will return you to the point from which you entered the panel
(either the Table Of Contents or another panel).  This may be done a number of
times in succession to step back through layers of panels, or until the TOC is
reached.

How to obtain additional information
After you select a topic, the information for that topic appears in a window.
Words, phrases, or numbers highlighted like this or this indicate that
additional information is available, either in the form of a footnote, or
sometimes an entire section.  Hyperlinks are used in some areas to help you
jump from one section of a document directly to another, without having to
return to a menu. (If you don't find this color to be easily identifiable as a
hyperlink, you may change the color, as described below.)  Use the mouse, or
Tab and Enter keys, to move between all the hyperlinks within a document.  For
example:

Certain words in the following section are highlighted in this way.  If you are
using a mouse, double-click on the highlighted words.  If you are using a
keyboard, press the Tab key to move from one highlighted word to the next, (or
Shift-Tab to backup) and then press the Enter key.  Additional information will
appear in a pop-up window.

Note:  The windows that pop up when you double-click on a hypertext link are
sizable.  Simply drag the sides or corners of the windows to the desired size
and shape, just as you would any other PM window.

Note:  Headings are assigned the color red throughout the PS Assistant. The
Change Bars (|), which indicate additions or revisions since the last release
of the PS Assistant, are also highlighted in red to make them easier to find.
(All other colors are as set by your OS/2 Control Panel selections.  If a
color, or combination of colors, is not to your liking, you may change them to
something more pleasing. The operative choices are:  Help Text, Help
Background, and Help Highlight.)

Tip:  An easy way to find ALL changes since the last version is to Search for
the Change Bar character (|).  This can be typed by holding the Shift key while
typing the backslash key.

How to use the Action Bar options
A number of choices are available for managing information presented in the PS
Assistant.  If you want to see more information about these choices, click on
the name of the choice (or press the Tab key to move to the choice and press
Enter).

Help
      Provides online help panels for using the Help facility.

Bookmark
      Allows you to set a placeholder so you can retrieve information of
      interest to you. (This choice is available from the Services pull-down.)

Search
      Allows you to find occurrences of a word or phrase in the current topic,
      selected topics, or all topics. (This choice is available from the
      Services pull-down.)

Print
      Allows you to print one or more topics. (This choice is available from
      the Services pull-down.)

Copy
      Allows you to copy a topic you are viewing to a file you can edit. (This
      choice is available from the Services pull-down.)

Options
      Allows you to change the way your Contents is displayed.

To see the PS Assistant Disclaimer and Trademark Information, select:

Disclaimers & Trademarks


ΓòÉΓòÉΓòÉ 1.1. Disclaimer & Trademark Info ΓòÉΓòÉΓòÉ

To return to the About PS Assistant section, select:

About PS Assistant

* * * * * * * DISCLAIMER OF LIABILITY * * * * * * *

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"
WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.  THE EVALUATION AND USE OF THIS INFORMATION IS A CUSTOMER
RESPONSIBILITY.  IN NO EVENT WILL IBM BE LIABLE FOR ANY DAMAGES, INCLUDING ANY
LOST PROFITS, LOST SAVINGS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING FROM THE USE OR INABILITY TO USE ANY OF THE INFORMATION PROVIDED HEREIN
EVEN IF IBM HAS BEEN ADVISED OF DAMAGES IN ADVANCE.  SOME STATES DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

It is possible that this material contains references to, or information about,
IBM products, programs, or services that are not announced or available in
every country in which IBM operates.  Such references or information must not
be construed to mean that IBM intends to announce or make available such
products, programs, or services in any country in which they are not currently
announced or available.  The information herein is intended for use only in the
United States, notwithstanding there may be many similarities between products
marketed worldwide.

Any reference to an IBM product in this document is not intended to state or
imply that only IBM's product may be used.  Any functionally equivalent product
may be used instead, provided that use is in accordance with the manufacturer's
guidelines for that product.

Prices and specifications are subject to change at any time without notice.
Prices are provided for information purposes only, and shall not limit in any
way the remarketers' ability to set their own prices for IBM products.

The contents of this online book are copyrighted by International Business
Machines Corporation.

                     * * * * * * * TRADEMARKS * * * * * * *

The following trademarks apply to all on-line information:

o 1-2-3, Agenda, Freelance, Magellan, Notes, and Lotus are registered
  trademarks of Lotus Development Corporation.
o 1-2-3/G and Symphony are trademarks of Lotus Development Corporation.
o 386 MAX, 386 MAX Professional, and Qualitas are trademarks of Qualitas,
  Incorporated.
o 3+ Open and 3Com are trademarks of 3Com Corporation.
o 80286, 80386, 80486, and i486 are trademarks of Intel Corporation.
o Adobe Type Manager and ATM are registered trademarks of Adobe Systems,
  Incorporated.
o ActionMedia and DVI are registered trademarks of Intel Corporation.
o AIX is a Registered trademark of International Business Machines Corporation.
o AIXwindows is a trademark of International Business Machines Corporation.
o Aldus and Pagemaker are registered trademarks of Aldus Corporation.
o Apple is a registered trademark of Apple Computer, Incorporated.
o AppleTalk is a trademark of Apple Computer, Incorporated.
o Application System/400 and AS/400 are registered trademarks of International
  Business Machines Corporation.
o Ashton-Tate is a registered trademark of Ashton-Tate.
o AT&T is a registered trademark of American Telephone and Telegraph.
o Audio Visual Connection is a trademark of International Business Machines
  Corporation.
o Audio-Technica is a registered trademark of Audio-Technica, U.S.,
  Incorporated.
o AutoCAD and AutoSketch are registered trademarks of Autodesk, Incorporated.
o BASIC/2, C/2, COBOL/2, FORTRAN/2, Macro Assembler/2, and Pascal/2 are
  trademarks of International Business Machines Corporation.
o BookManager is a trademark of International Business Machines Corporation.
o CATIA is a trademark of Dassault Systemes
o Chargecard is a trademark of All Computers, Incorporated.
o COBOL/2, COBOL/2 Workbench, and Micro Focus are trademarks of Micro Focus.
o Compaq is a registered trademark of Compaq Computer Corporation.
o Current is a trademark of International Business Machines Corporation.
o D40CHK is a trademark of Dialogic Corporation.
o dBASE II is a trademark of Ashton-Tate.
o dBASE III, dBASE III Plus, and dBASE IV are registered trademarks of
  Ashton-Tate.
o DEC VT220/VT100/VT52 are trademarks of Digital Equipment Corporation.
o DeScribe is a trademark of DeScribe, Incorporated.
o Diablo is a trademark of Xerox Corporation.
o Diconix is a trademark of Eastman Kodak Corporation.
o DIF is a registered trademark of Lotus Development Corporation.
o Digital Research is a registered trademark of Digital Research, Incorporated.
o DiscoverEducation is a trademark of International Business Machines
  Corporation.
o DisplayWrite is a registered trademark of International Business Machines
  Corporation.
o DOS Merge is a trademark of International Business Machines Corporation.
o DOS Server/AADU is a trademark of International Business Machines
  Corporation.
o DXF is a registered trademark of AutoDesk Incorporated.
o EASEL is a registered trademark of Easel Corporation.
o Epson is a registered trademark of Seiko Epson Corporation.
o Etherand is a trademark of International Business Machines Corporation.
o Ethernet is a registered trademark of Xerox Corporation.
o Excelsior is a registered trademark of Excelsior Software, Incorporated.
o Express Publisher is a trademark of Power Up Software Corporation.
o GDDM is a trademark of International Business Machines Corporation.
o GEM and GEM/3 are trademarks of Digital Research, Incorporated.
o Harvard is a trademark of Software Publishing Corporation.
o Hayes is a registered trademark of Hayes Microcomputer Products,
  Incorporated.
o HelpWare is a trademark of International Business Machines Corporation.
o HP is a trademark of Hewlett-Packard Corporation.
o HPGL and Hewlett-Packard are registered trademarks of Hewlett-Packard
  Corporation.
o IBM is a registered trademark of International Business Machines Corporation.
o ImagEdit is a trademark of International Business Machines Corporation.
o Independence Series is a trademark of International Business Machines
  Corporation.
o InfoWindow is a trademark of International Business Machines Corporation.
o Intel is a trademark of Intel Corporation.
o LANSchool is a trademark of Lan Fan Technologies, Incorporated.
o LapStation is a trademark of Axonix Corporation.
o LaserJet and LaserJet Plus are registered trademarks of Hewlett-Packard
  Corporation.
o Lattice is a trademark of Lattice, Incorporated.
o Lexmark is a trademark of Lexmark International, Incorporated.
o LinkWay is a trademark of International Business Machines Corporation.
o M-Motion Video Adapter/A is a trademark of International Business Machines
  Corporation.
o Micro Channel is a trademark of International Business Machines Corporation.
o Microsoft is a registered trademark of Microsoft, Incorporated.
o Motif is a trademark of the Open Systems Foundation.
o MS-DOS is a registered trademark of Microsoft Corporation.
o MultiView is a trademark of JSB Computer Systems Limited.
o Network File System and NFS are trademarks of Sun Microsystems, Incorporated.
o NextStep is a trademark of NeXT, Incorporated.
o Netware, Advanced Netware, Novell, and SFT are trademarks of Novell,
  Incorporated.
o NFS is a registered trademark of Sun Microsystems, Incorporated.
o NTI is a registered trademark of Northern Telecom International.
o OfficeVision is a trademark of International Business Machines Corporation.
o Operating System/2 and OS/2 are registered trademarks of International
  Business Machines Corporation.
o Operating System/400 and OS/400 are trademarks of International Business
  Machines Corporation.
o OS/2 Crash Protection is a trademark of International Business Machines
  Corporation.
o ORACLE is a registered trademark of Oracle Corporation.
o PageMaker is a registered trademark of Aldus Corporation.
o PageScanner is a trademark of International Business Machines Corporation.
o Paradox is a registered trademark of Borland International, Incorporated.
o PC Mouse is a trademark of Mouse Systems Corporation.
o PC-MOS is a trademark of The Software Link.
o PCjr is a trademark of International Business Machines Corporation.
o PCradio is a trademark of International Business Machines Corporation.
o Personal Computer AT and AT are registered trademarks of International
  Business Machines Corporation.
o Personal Computer XT and PC XT are trademarks of International Business
  Machines Corporation.
o Personal Computer XT Model 286 is a trademark of International Business
  Machines Corporation.
o Personal Decision Series is a trademark of International Business Machines
  Corporation.
o Personal System/1 and PS/1 are trademarks of International Business Machines
  Corporation.
o Personal System/2 and PS/2 are registered trademarks of International
  Business Machines Corporation.
o Platinum is a registered trademark of Advanced Business Microsystems,
  Incorporated.
o PostScript, Encapsulated PostScript, and EPS are registered trademarks of
  Adobe Systems.
o PRODIGY is a registered service mark and trademark of Prodigy Services
  Company.
o PROFS is a registered trademark of International Business Machines
  Corporation.
o Proprinter is a trademark of International Business Machines Corporation.
o PS Assistant, PS General Info Assistant, PS Marketing Assistant, PS Service
  Assistant, and PS Technical Assistant are trademarks of International
  Business Machines Corporation.
o PS/2 Assistant, PS/2 General Info Assistant, PS/2 Marketing Assistant, PS/2
  Service Assistant, and PS/2 Technical Assistant are trademarks of
  International Business Machines Corporation.
o PS/ValuePoint is a trademark of International Business Machines Corporation.
o Query Management Facility is a trademark of International Business Machines
  Corporation.
o Quickwriter is a registered trademark of International Business Machines
  Corporation.
o Quietwriter is a registered trademark of International Business Machines
  Corporation.
o R:BASE and Microrim are registered trademarks of Microrim, Incorporated.
o RISC System/6000 and RS/6000 are trademarks of International Business
  Machines Corporation.
o RPG II Application Platform is a trademark of International Business Machines
  Corporation.
o Scanmaster is a trademark of Howtek, Incorporated.
o SCO is a trademark of Santa Cruz Operations, Incorporated.
o Screen Reader is a trademark of International Business Machines Corporation.
o SLC is a trademark of International Business Machines Corporation.
o SpeechViewer is a trademark of International Business Machines Corporation.
o Storyboard is a trademark of International Business Machines Corporation.
o SYLK is a trademark of Microsoft Corporation.
o Symphony is a registered trademark of Lotus Development Corporation.
o System Application Architecture and SAA are trademarks of International
  Business Machines Corporation.
o System V is a trademark of AT&T.
o System/370 is a trademark of International Business Machines Corporation.
o Times Roman, Helvetica, Palatino, and Optima are trademarks of Linotype AG
  and/or its subsidiaries.
o Ultimedia is a trademark of International Business Machines Corporation.
o UNIX is a registered trademark of UNIX System Laboratories, Incorporated.
o Vines is a registered trademark of Banyan Systems, Incorporated.
o Windows and Microsoft are registered trademarks of Microsoft Corporation.
o WordPerfect is a registered trademark of WordPerfect Corporation.
o WordStar is a registered trademark of WordStar International Corporation.
o Workplace Shell is a trademark of IBM Corporation.
o XENIX is a registered trademark of Microsoft Corporation.
o Xircom is a trademark of Xircom, Incorporated.


ΓòÉΓòÉΓòÉ 2.  ΓöÇ History of Changes ΓöÇ  ΓòÉΓòÉΓòÉ

The purpose of this section is to reflect the development of the IBM PS
Assistant over time.  The enhancements of each version of the Assistant are
listed below in reverse chronological order.  Major changes are followed by
minor changes. Inorder to minimize the size of this section, details of the
minor changes are shown for just the three newest releases.  Earlier versions,
in the Archives section, include descriptionsof the major changes only.

Tip  An easy way to find ALL changes since the last version is to Search for
the Change Bar character (|) from the Table of Contents.  This can be typed by
holding the Shift key while typing the backslash key.

To jump to the Archives section, containing the remaining history information,
double-click here.

ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ  HISTORY  ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ

66th EditionΓöÇΓöÇ01/14/93
MAJOR CHANGES:


MINOR CHANGES:

PS GENERAL INFO ASSISTANT

 IBM Voice Phone Numbers section:
 - Corrected 1 phone number
 IBM Non-Voice Phone Numbers section:
 - Added 2 phone numbers
 - Changed 1 phone number
 Non-IBM Phone Numbers section:
 - Added 3 phone numbers
 OS/2-Related BBS Numbers section:
 - Added 1 BBS phone number
 OS/2-Related PC User Groups section:
 - Changed 1 UG phone number
 - Reorganized the list by state
 FTN Broadcasts and Tapes section:
 - Added 1 FTN broadcast

PS MARKETING ASSISTANT

 Operating System & Apps Part Number/Price List section:
 - Changed descriptions of some Personalized Learning Series products
 - Added announcement information for FaxRouter/2 software
 - Added announcement information for Columbus: Encounter, Discovery, and
Beyond; and Illuminated Manuscripts
 - Added announcement information for AIX PS/2 V1.3
 - Withdrew AIX PS/2 V1.2.1 products
 PS Hardware Part Number/Price List section:
 - Withdrew PS/1 upgrade
 - Added warranty information to most PS/1 and 85xx PS/2 systems
 - Withdrew 25-286 systems
 - Withdrew 486SLC2 upgrade promo offer pricing
 - Corrected description of 8MB SIMM (6450130)
 - Withdrew ActionMedia Developer's Toolkit V1.1
 - Withdrew old Dialogic voice communications kits
 - Added green letter number to VoiceType
 - Added announcement information for THINKable/2 1.0 for OS/2
 - Added announcement information for Wide Area Connector adapters
 - Added announcement information for LAN Management Utilities/2
 - Renamed LANfocus products to LAN NetView
 - Added announcement information for Network SignON Coordinator/2
 PS-OS/2-DOS-AIX Publications section:
 - Added 7 Networking pubs
 - Added 5 OS/2 and Apps pubs
 F/C-P/N X-Ref section:
 - Added 8 F/Cs
 - Updated 1 F/C
 PCradio-PS/2-PS/VP-PS/2-ThinkPad Features X-Reference section:
 - Deleted several withdrawn models
 - Added an additional footnote to all floor-standing models
 Promotional Offerings section:
 - Added 1 offering
 - Updated 3 offerings
 - Deleted several expired offerings

PS SERVICE ASSISTANT

 Latest PS Reference/Advanced Diagnostic Diskette Versions section:
 - Added versions for 76/77/M77, 85, and ThinkPad 300
 Service Qs & As section:
 - Added PS/VP Qs & As section
 - Added 1 PS/VP Q & A
 - Added ThinkPad Qs & As section
 - Added 3 ThinkPad Qs & As

PS TECHNICAL ASSISTANT

 Technical Tips section:
 - Updated 3 OS/2 Tips
 Technical Qs & As section:
 - Added 2 OS/2 2.0 Qs & As
 - Updated 2 OS/2 2.0 Qs & As

PS TECHNICAL SPECIFICATIONS ASSISTANT

 PS/1 Systems Features and Technical Specs section:
 - No Changes
 PS/VP Systems Features and Technical Specs section:
 - Added 486 Burst Mode line to all documents
 PS/2 Displays Features and Technical Specs section:
 - None
 PS/2 (85xx) Systems Features and Technical Specs section:
 - Corrected 256K Level 2 Cache information in 90-0L9/0LF document
 PS/2 (95xx) Systems Features and Technical Specs section:
 - Filled in missing specs for 104MB and 212MB SCSI drives in
56/57/M57/76/77/85 documents
 - Added ECC-P information to 85 document
 - Corrected VRAM, UART, and SCSI port information for 85 document
 - Corrected 256K Level 2 Cache information in 95-0LF document
 ThinkPad Systems Features and Technical Specs section:
 - Added hyperlink with information about LCD indicators to 300 and 700/700C
documents

65th EditionΓöÇΓöÇ12/22/92
MAJOR CHANGES:
 Added tech specs for 8511/8515/9517/9518 color displays

MINOR CHANGES:

PS GENERAL INFO ASSISTANT

 Non-IBM Phone Numbers section:
 - Added 2 phone number
 - Updated 2 phone numbers
 OS/2-Related BBS Numbers section:
 - Added 51 BBS phone numbers
 Acronyms and Abbreviations section:
 - Added 4 acronyms
 FTN Broadcasts and Tapes section:
 - Added 2 FTN broadcasts

PS MARKETING ASSISTANT

 Operating System & Apps Part Number/Price List section:
 - Added announcement information for SoryBoard Live V2.0
 - Added announcement information for OS/2 2.1 beta program
 PS Hardware Part Number/Price List section:
 - Added announcement information for PS/1 Models G50/x53/x54
 - Corrected description of PS/1 Model W43
 - Announced withdrawal of N51SX/N51SLC/CL57/P70/P75-161 portable computers
 - Updated descriptions of Model 85 systems to include ECC-P memorys
 - Added announcement information for Speech Server hardware and software
products
 - Added announcement information for Screen Reader/DOS V1.2
 - Announced withdrawal of Screen Reader V1.1
 PS-OS/2-DOS-AIX Publications section:
 - Added 16 PS/2 pubs
 - Added 1 OS/2 pub
 - Updated 1 OS/2 pub
 PCradio-PS/2-PS/VP-PS/2-ThinkPad Features X-Reference section:
 - Deleted several withdrawn models
 Promotional Offerings section:
 - Added 2 offerings
 - Updated 1 offering

PS SERVICE ASSISTANT

 None

PS TECHNICAL ASSISTANT

 Technical Tips section:
 - Updated 2 OS/2 Tips
 Technical Qs & As section:
 - Added PS/VP Qs & As section
 - Added 5 PS Qs & As
 - Added 5 OS/2 2.0 Qs & As
 - Added 1 PS Assistant 2.0 Q & A

PS TECHNICAL SPECIFICATIONS ASSISTANT

 PS/1 Systems Features and Technical Specs section:
 - No Changes
 PS/VP Systems Features and Technical Specs section:
 - Corrected External Cache information for Models Mxx/Wxx
 PS/2 Displays Features and Technical Specs section:
 - Added tech specs for 8511/8515/9517/9518 color displays
 - Added withdrawal dates for 8512/8513 displays
 - Added XGA-2 references to all documents
 PS/2 (85xx) Systems Features and Technical Specs section:
 - Added withdrawal dates for Models 25-xx6, 30-Exx, 35, 40, L40, N51SX,
N51SLC, 57SX, CL57, P70-121, P75-161, 80-081/321, 90-0LF, 95-0LF/0Mx
 PS/2 (95xx) Systems Features and Technical Specs section:
 - None
 ThinkPad Systems Features and Technical Specs section:
 - None

64th EditionΓöÇΓöÇ12/08/92
MAJOR CHANGES:
 Added PCradio-PS/2-PS/VP-PS/2-ThinkPad Features X-Reference section to
Marketing Assistant
 Added OS/2-Related User Groups section to General Info Assistant

MINOR CHANGES:

PS GENERAL INFO ASSISTANT

 IBM Phone Numbers section:
 - Added 3 phone numbers
 Non-IBM Phone Numbers section:
 - Added 6 phone number
 Acronyms and Abbreviations section:
 - Added 2 acronyms
 FTN Broadcasts and Tapes section:
 - Added 3 FTN broadcasts

PS MARKETING ASSISTANT

 Operating System & Apps Part Number/Price List section:
 - Added withdrawal dates for StoryBoard Plus V2.0, and StoryBoard Live! V1.0
 - Added withdrawal dates for 7 DiscoverEducation packages
 - Reduced the price of SAA CCL/2 toolkit
 - Added M:S Ivory Letter numbers to several products
 - Added OS/2 PDK information
 - Added announcement information for IBM Person-To-Person/2 application
 PS Hardware Part Number/Price List section:
 - Added M:S Ivory Letter numbers to many products
 - Added withdrawal dates to all Model 25 286 systems
 - Added announcement information for IBM ThinkPad 700T pen-based tablet, and
options
 - Reduced prices of PS/2 Models 85/95 systems
 - Added availability date for Model 85s
 - Reduced prices of several memory and diskette drive options
 - Added withdrawal date for XGA-1 adapter
 - Added announcement information for ActionMedia II Developer's Toolkit V1.1,
and withdrew V1.0
 - Withdrew the original 2.88MB diskette drive
 - Reduced the price of the External 2.3GB Tape Drive
 - Added announcement information for Dialogic speech processing products
 - Added Feature Code for FaxConcentrator/A adapter
 - Added withdrawal dates for PC Network adapters
 - Added withdrawal dates for 8518/8519/8520 repeaters/converters
 - Added announcement information for DCAF V1.1
 - Added Feature Codes for 2 ARTIC options
 PS-OS/2-DOS-AIX Publications section:
 - Added 12 pubs
 - Updated 2 pubs
 F/C-P/N X-Ref section:
 - Added 23 F/Cs
 - Updated 5 F/Cs
 PCradio-PS/2-PS/VP-PS/2-ThinkPad Features X-Reference section:
 - Added information for every currently sold model of the respective product
lines
 Matketing Qs & As section:
 - Added 12 hardware Qs & As

PS SERVICE ASSISTANT

 POST and Diagnostic Error Codes section:
 - Added xx error codes
 ADF File Cross-Reference section:
 - Added x ADF file
 Latest IBM PS/2 Reference/Diagnostic Diskette Levels section:
 - Corrected latest diskette levels for Models 90/95
 Latest IBM DOS-OS/2 CSD Levels section:
 - Updated latest CSD levels for SE 1.3 and OS/2 2.0

PS TECHNICAL ASSISTANT

 Technical Tips section:
 - Added 2 OS/2 Tips
 - Updated 1 OS/2 Tip
 Technical Qs & As section:
 - Added 21 PS Qs & As
 - Added 12 OS/2 2.0 Qs & As
 - Updated 1 OS/2 2.0 Q & A
 - Added 1 PS Assistant 2.0 Qs & As
 - Updated 1 PS Assistant 2.0 Q & A

PS TECHNICAL SPECIFICATIONS ASSISTANT

 PS/1 Systems Features and Technical Specs section:
 - No Changes
 PS/VP Systems Features and Technical Specs section:
 - Added UART chip and speed information to all PS/VP documents
 - Added power and noise information to all PS/VP documents
 PS/2 (85xx) Systems Features and Technical Specs section:
 - Added Vital Product Data (VPD) information to Model 95 document
 PS/2 (95xx) Systems Features and Technical Specs section:
 - Added Vital Product Data (VPD) information to 56/57/M57/85/95 documents
 - Corrected adapter information for Model 57 document
 - Corrected DMA controller information for 76/77 documents
 ThinkPad Systems Features and Technical Specs section:
 - Added Vital Product Data (VPD) information to ThinkPad 700/700C document
 - Updated video gray-shade and UART chip information for ThinkPad 300 document
 - Updated video color and UART chip information for ThinkPad 700C document


ΓòÉΓòÉΓòÉ 2.1. Archives ΓòÉΓòÉΓòÉ

This section contains a list, in reverse chronological order, of all the older
versions of the PS Assistant, with a brief description of the major changes (if
any) incorporated into those versions.

To return to the main History of Changes section, double-click here.

ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ  Archives  ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ

63rd EditionΓöÇΓöÇ11/16/92
 Changed the PS/2 Assistant name to PS Assistant to reflect the addition of
PS/1 and PS/VP products
 Divided the PS Technical Specs Assistant into two books (#1 and #2, clever,
eh?), due to its size.  #1 contains PS/1 and PS/VP systems and displays; #2
contains PS/2 products.
 Added PS/VP and ThinkPad specs to the PS Technical Specs Assistant

62nd EditionΓöÇΓöÇ10/20/92
 Added announcement information for new PS/ValuePoint systems and options
 Divided System Units Pricing sections into PS/1-PS/VP and PS/2 sections

61st EditionΓöÇΓöÇ10/08/92
 Added announcement information for new ThinkPad notebook and tablet
computers, and options

60th EditionΓöÇΓöÇ09/25/92
 Added announcement information for new 95xx PS/2 Models
56/57/M57/76/77/M77/85/90/95, PS/2 Server 295, 3514/3515 disk arrays,
9515/9517/9518 displays, and options
 Added technical specs for new 95xx PS/2 Models 56/57/76/77

59th EditionΓöÇΓöÇ08/31/92

58th EditionΓöÇΓöÇ08/14/92

57th EditionΓöÇΓöÇ07/23/92
 Reduced prices of nearly all PS/2 models

56th EditionΓöÇΓöÇ07/10/92
 Changed the price list format of the PS/2 Marketing Assistant and made sundry
other changes to improve printed output
 Changed format of "old style" documents in the PS/2 Technical Specs Assistant
to improve printed output

55th EditionΓöÇΓöÇ06/17/92

54th EditionΓöÇΓöÇ06/02/92

53rd EditionΓöÇΓöÇ05/11/92

52nd EditionΓöÇΓöÇ04/30/92
 Added many OS/2 2.0-related Qs & As to PS/2 Technical Assistant

51st EditionΓöÇΓöÇ04/10/92

50th EditionΓöÇΓöÇ03/24/92

49th EditionΓöÇΓöÇ03/13/92
 Added OS/2 2.0 Qs & As section to PS/2 Technical Assistant

48th EditionΓöÇΓöÇ02/25/92

47th EditionΓöÇΓöÇ02/17/92

46th EditionΓöÇΓöÇ01/31/92

45th EditionΓöÇΓöÇ01/15/92
 Implemented price changes on nearly 200 products.

44th EditionΓöÇΓöÇ12/31/91
 Added nearly 100 more OS/2 error codes.

43rd EditionΓöÇΓöÇ11/22/91

42nd EditionΓöÇΓöÇ11/13/91
 Began adding NDD announcement letter numbers to PS/2 Marketing Assistant.

41st EditionΓöÇΓöÇ10/31/91

40th EditionΓöÇΓöÇ10/18/91
 Added October 17th, 1991 announcement information

39th EditionΓöÇΓöÇ09/30/91
 Added nearly 450 OS/2 error messages to PS/2 Service Assistant

38th EditionΓöÇΓöÇ09/06/91
 Added PS/2 Displays Features and Technical Specifications Reference to PS/2
Technical Specifications Assistant

37th EditionΓöÇΓöÇ08/27/91
 Divided PS/2 Technical Assistant into Technical Assistant and Technical
Specifications Assistant

36th EditionΓöÇΓöÇ07/26/91
 Added more than 180 OS/2 Error Messages to the Service Assistant

Version 2.72ΓöÇΓöÇ07/16/91
 Added Promotional Offerings section to PS/2 Marketing Assistant

Version 2.71ΓöÇΓöÇ06/28/91
 Added list of OS/2 CSD 5015 fixes to Service Assistant
 Added list of NETxxxx error codes to Service Assistant

Version 2.70ΓöÇΓöÇ06/14/91
  Added 14 Technical Specifications documents for new PS/2 Models
35/40/55/57/70 (now more than 70 total) to Technical Assistant
  Added information for dozens of new products to Marketing Assistant

Version 2.62ΓöÇΓöÇ05/31/91
  Added Service Tips section to PS/2 Service Assistant
  Added PS Assistant Tips section to PS/2 Technical Assistant

Version 2.61ΓöÇΓöÇ05/17/91
  Major usability enhancements to PS/1 & PS/2 Features and Technical Specs
section, including:
 - Reformatted 15 documents (30-E31/E41, L40-044, all 90/95 docs) to use
proportional font, and left-adjusted columns, for better readability--the rest
to follow.
 - Modified hyperlinks in the same documents, using left-adjusted columns, for
better readability.

Version 2.60ΓöÇΓöÇ04/30/91
  Major usability enhancements, including:
 - Removing "third column" from all Technical Specs documents, to both make
them easier to read and to reduce the size of the data file
 - Merged the PS/1 systems in with the PS/2s in the Technical Assistant
Technical Specs section
 - Merged the PS/1 products in with the PS/2 products in the Marketing
Assistant Hardware Part Number and Price List
 - Added dozens of new hyperlinks between sections
 - Made Qs & As more compact, and easier to read
 - Moved "Minimizing OS/2 Fixed Disk and Memory Requirements" from Marketing
Assistant main menu to OS/2 Tips section of Technical Assistant
 - Added Technical Specs documents for the four new PS/2 Model 90/95 XP 486SX
systems, and the two new PS/2 Model 95 XP 486 systems

Version 2.53ΓöÇΓöÇ04/16/91
 Added OS/2-Related BBS Phone Number section

Version 2.52AΓöÇΓöÇ03/29/91

Version 2.51ΓöÇΓöÇ03/07/91
 Added "Qs & As" sections to Service Assistant

Version 2.50ΓöÇΓöÇ02/21/91
 Added 14 Tips & Techniques documents to PS/2 Technical Assistant on AIX,
Networking, Printers, PS/2 Hardware, and OS/2
 Added "Qs & As" sections to Marketing and Technical Assistant (including 44
Qs & As on AIX, Networking, Printers, PS/2 Hardware, OS/2, and Miscellaneous)
 Broke out Operating System/Application Software price list into separate
Table of Contents entry

Version 2.40ΓöÇΓöÇ02/07/91
 Added IBM Business Partner Classes subsection to IBM PS/2 General Info
Assistant
 Added IBM Software Upgrade Information section to IBM PS/2 Marketing
Assistant
 Added Latest IBM DOS and OS/2 CSD Levels section to IBM PS/2 Service
Assistant

Version 2.31ΓöÇΓöÇ01/23/91
 Included Usage & Satisfaction survey form (PS2ASURV.TXT)

Version 2.30ΓöÇΓöÇ01/08/91
 More than 150 price changes made to PS/2 Marketing Assistant
 More than 600 OS/2 error messages added to PS/2 Service Assistant
 Added Other Vendor Voice Phone Number section to PS/2 General Info Assistant
(more than 100 phone numbers)

Version 2.22ΓöÇΓöÇ12/13/90
 Created PS/2 General Info Assistant, using the IBM Phone Number, Acronyms &
Abbreviations, and IBM Education sections from the other PS Assistant books.

Version 2.21ΓöÇΓöÇ11/28/90

Version 2.20ΓöÇΓöÇ11/07/90
 Added hundreds of new hardware, software, and documentation part numbers, and
updated numerous other sections to reflect new products

Version 2.12ΓöÇΓöÇ10/23/90
 Added Computer Acronyms and Abbreviations section
 Added IBM Education (Classes/Self-study) section
 Including OS/2 Classes and OS/2 Books subsections, and incorporating the FTN
Broadcast Tapes section

Version 2.11ΓöÇΓöÇ10/10/90

Version 2.10ΓöÇΓöÇ09/25/90
 Added AIX Memory/Disk Requirements section to PS/2 Marketing Assistant
 Added OS/2 FTN Broadcast Tapes section to PS/2 Marketing Assistant
 Added ADM, MACH, NET, QRW, REX, TRAN, and UPM subsections to the OS/2
Messages section of PS/2 Service Assistant

Version 2.02ΓöÇΓöÇ09/11/90
 Added Minimizing OS/2 Disk Storage Requirements section
 Added hundreds of additional hyperlinks between sections within topics, and
between topics, primarily in the Marketing and Technical Assistants

Version 2.01ΓöÇΓöÇ08/28/90
 Added OS/2 CSD Fixes section

Version 2.00ΓöÇΓöÇ08/14/90
 OS/2 SQL (DBM) Messages section added
 SCSI Adapter and Cable Configuration document added
 Divided PS Assistant into 3 books: PS/2 Marketing Assistant, PS/2 Service
Assistant, and PS/2 Technical Assistant.

Version 1.42ΓöÇΓöÇ07/24/90

Version 1.41ΓöÇΓöÇ07/10/90
 Added F/C information to Part # column
 Added hyperlinks between all documents in a section
 OS/2 ACS Messages section added

Version 1.40ΓöÇΓöÇ06/26/90
 Added IBM Phone Number List section
 Added Explanation of Expanded vs Extended Memory section
 Added PS/1 Part Number/Pricing information
 Added PS/1 Features and Technical Specs section

Version 1.31ΓöÇΓöÇ06/11/90
 Added OS/2 System Limits section

Version 1.30ΓöÇΓöÇ05/24/90
 Added OS/2 Performance Tuning subsection
 Added Technical Specs documents for new 25-286, 65sx, P70, and 80 models

Version 1.23ΓöÇΓöÇ03/30/90
 Added Processor/Memory/Disk X-Reference section

Version 1.22ΓöÇΓöÇ03/04/90

Version 1.21ΓöÇΓöÇ02/13/90

Version 1.20ΓöÇΓöÇ01/12/90
 Added OS/2 PMVxxxx Error Codes section
 Added Micro Channel vs. AT Bus section

Version 1.10ΓöÇΓöÇ01/03/90

Version 1.03ΓöÇΓöÇ12/27/89
 Added P/N-F/C X-Reference section

Version 1.02ΓöÇΓöÇ12/16/89
 Added ADF File X-Reference section

Version 1.01ΓöÇΓöÇ11/27/89
 Added POST/Diagnostic Error Codes section

Version 1.00ΓöÇΓöÇReleased 11/20/89
INCLUDED:
  PS/2 Part Number/Pricing List section
  PS/2 Features and Technical Specifications section

                                  *   *   *   *


ΓòÉΓòÉΓòÉ 3.  ΓöÇ GENERAL INFORMATION ΓöÇ  ΓòÉΓòÉΓòÉ

The following sections contain information that doesn't fit within the
categories of marketing, technical, or service information.  To exit to the
Table of Contents, press the ESC key, or double-click on the system menu icon
in the upper-left corner of this window.

Or, to jump directly to the other documents in this section, use the mouse or
Tab and Enter keys, to select the section to which you wish to jump, below:

Main Sections
IBM Phone Number List
                                                  Computer Acronyms & Abbreviations
Non-IBM Phone Number List
                                                  IBM Education (Classes/Self-study)
OS/2-Related BBS Numbers                          OS/2-Related User Groups


ΓòÉΓòÉΓòÉ 4. IBM Phone Numbers ΓòÉΓòÉΓòÉ

The following sections contain the voice and non-voice phone numbers for a
number of IBM locations which are accessible to end-users and dealers.

Reminder:  To exit to the Table of Contents, press the ESC key, or double-click
on the system menu icon in the upper-left corner of this window.

Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

Other Sections
IBM Voice Phone Numbers
IBM Non-Voice Phone Numbers

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 4.1. IBM Voice Phone Numbers ΓòÉΓòÉΓòÉ

Jump directly to the IBM Non-Voice Phone Numbers section.

Or, return to the IBM Phone Number List header.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number, using the mouse.

Location                                                  Phone Number
IBM 3151 ASCII Terminal Hotline                           800-IBM-3151
IBM Academic Information Systems (ACIS)
 ordering information                                     800-222-7257
IBM Asia Pacific South Developer Assistance
 Program (Australia)                                      61-2-354-7684
IBM AIX Systems Support Center                            800-547-1283
IBM Anti-Virus Services                                   800-742-2493
IBM Authorized Dealer Locator                             800-447-4700
IBM CAD Support Center                                    303-924-7262
IBM Catalog Solutions Center                              800-IBM-CALL
                                                          (426-2255)
IBM Credit Card Support Center                            800-345-9186
IBM Credit Corporation (ICC)                              800-IBM-7777
                                                          (426-7777)
IBM Customer Education Schedules
                                                          800-IBM-TEACh(426-8322)
IBM Customer Relations                                    201-930-3443
IBM Customized Operational Services                       800-999-0052
IBM Desktop Software Product Information Center           800-IBM-7699
                                                          (426-7699)
IBM Desktop Software Support Hotline                      800-336-5430
IBM Developer Assistance Program (IDAP)
  Information/Registration                                407-982-6408
IBM Direct (Supplies: place orders, get prices)           800-IBM-2468
                                                          (426-2468)
IBM Direct Response Marketing (PCs, S/W, etc)             800-IBM-2YOU
                                                          (426-2968)
IBM DisplayWrite End-User Support                         800-336-5430
IBM (NDD) Education Registration                          800-937-3737
IBM End User Support--Fee Help Desk                       800-964-8523
IBM Employee Sales                                        800-IBM-EMPL
                                                          (426-3675)
IBM Fax Information Service                               800-IBM-4FAX
                                                          (426-4329)
IBM Field Television Network (FTN) Information
 and Broadcast Tape Ordering                              800-282-0226
IBM Fulfillment Center (publications ordering)            800-626-9303
IBM General Information                                   800-IBM-3333
                                                          (426-3333)
IBM Hardware Authorized Service Center Locator            800-237-4824
IBM Hardware Service Information                          800-624-6875
IBM Hardware Service (placing service call)               800-IBM-SERV
                                                          (426-7378)
IBM Industrial PC Support                                 800-526-6602
IBM Information Network (IIN) Customer
 Assistance                                               800-727-2222
IBM International Sales Information (Voltages,
 etcetera)                                                800-IBM-1774
                                                          (426-1774)
IBM Investments                                           800-IBM-7777
                                                          (426-7777)
  (InvestConnect - touchtone)                             800-IBM-8000
                                                          (426-8000)
  (TDD: Hearing-impaired service)                         203-352-5045
  (Prospectus or other literature)                        800-IBM-9876
                                                          (426-9876)
IBM LAN Automated Distribution/2                          800-547-1283
IBM Licensed Education Centers Information                800-PS2-2227
                                                          (772-2227)
IBMLink Customer Support Center                           800-543-3912
IBM Maintenance (Service) Agreements                      800-624-6875
IBM Materials Safety Information                          800-IBM-4333
                                                          (426-4333)
IBM Media Relations (product-specific)                    914-642-3000
IBM Multimedia Help Line                                  800-241-1620
IBM Multimedia Information Center                         800-IBM-9402
                                                          (426-9402) Ext. 150
IBM Multivendor Consulting                                800-742-2493
IBM National Education Fulfillment Center                 800-IBM-3327
                                                          (426-3327)
IBM NSC/Technical Advisor BBS Status                      404-835-6804
IBM OS/2 Application Solutions Catalog Ordering           800-READ-OS2
                                                          (732-3672)
IBM OS/2 Application Assistance Center (OS/2
 AAC)                                                     800-547-1283
IBM OS/2 BBS Registration Information                     800-547-1283
IBM OS/2 Free Upgrade Order Status                        800-677-2581
IBM OS/2 Information and Sales (U.S.)                     800-3IBM-OS2
                                                          (342-6672)
IBM OS/2 Information and Sales (Canada)                   800-465-1234
IBM OS/2 OEM System Compatibility Testing                 CLICK HERE
IBM OS/2 Promotional Items                                914-273-6755
IBM OS/2 ServicePak Defective/Missing Diskette
 Replacement (NOT ServicePak ordering!)                   800-879-2755
IBM OS/2 Support Line                                     800-237-5511
IBM Part Number ID and Lookup                             303-924-4015
                                                          T/L 263-4015
IBM PartnerLink (CSS/RICS) Dealer Support Line            800-IBM-DEAL
                                                          (426-3325)
IBM Parts Order Center (Customer: PC and
 Typewriter)                                              303-924-4100
IBM PC Technical Books Hotline                            800-IBM-PCTB
                                                          (426-7282)
IBM Personal Systems Developer Magazine
 Subscriptions                                            800-READ-OS2
                                                          (732-3672)
IBM Personal Systems Direct Sales (PCs, S/W)              800-IBM-2YOU
                                                          (426-2968)
IBM Personal Systems Technical Presentations              800-547-1283
IBM Personal Systems HelpCenter                           800-PS2-2227
                                                          (772-2227)
                                                          800-426-4238
                                                          (TDD/ASCII)
IBM Platinum Accounting Software Support                  800-333-5242
IBM Platinum OEM Add-on Database Product Info             800-999-1809 x1210
IBM PS/1 386SX Upgrade Trade-in                           800-421-5448
IBM PS/1 Hardware Service                                 800-765-4747
IBM PS/1 Locator                                          800-IBM-3377
                                                          (426-3377)
IBM PS/2 Direct Customer Sales                            800-IBM-2YOU
                                                          (426-2968)
IBM PS/2 Lease from IBM Credit Corp.                      800-237-4824
IBM PS/2 Loan For Learning Program                        800-634-9308 |
IBM PS/2 Trade-in Program                                 800-331-0589
IBM Software and Publications Ordering
 (Dealers only)                                           800-327-5711
IBM Software Defect Support (Dealers/Tech
 Coordinator)                                             800-237-5511
IBM Software Manufacturing and Delivery Center
 (Order thousands of Mechanicsburg publications)          800-879-2755 (Press
                                                          option 5 for
                                                          publications
                                                          ordering)
IBM Solution Validation Lab                               800-742-2493
IBM Special Needs Information and Referral
  Center                                                  800-IBM-2133
                                                          (426-2133)
IBM Supplies Technical Hotline                            800-IBM-1484
                                                          (426-1484)
IBM SystemXtra For Personal Systems                       800-547-1283
IBM Tax Deferred Savings Plan (TDSP) Service
 Department                                               800-726-1000
IBM Technical Coordinator Program                         800-547-1283
IBM Technical Solutions Magazine Circulation
 Department                                               800-551-2832
IBM Think Magazine Circulation Department                 914-288-5800
                                                          T/L 351-5800
IBM Triumph! Workstation Manager Service and
 Support                                                  214-644-1344
IBM Warranty Claims Center (Dealers only)                 800-759-7483
EduQuest Software Ordering (IBM Subsidiary)               800-IBM-3327
                                                          (426-3327)
EduQuest Technical Support (IBM Subsidiary)               800-IBM-6378
                                                          (426-6378)
Lexmark International, Inc. Automated Fax
 System (IBM Subsidiary)                                  800-4LEX-FAX
                                                          (453-9329)
Lexmark Int'l, Inc. Customer Support Operations           800-258-8575
Lexmark Int'l, Inc. Printer Support Hotline               800-537-2540
Lexmark Int'l, Inc. Technical Support Center              800-4LEX-TSC
                                                          (453-9872)
PRODIGY Service Information (IBM Subsidiary)              800-PRODIGY
                                                          (776-3449)
Prospective IBM Industry Remarketer (IR) Info             800-IBM-VARS
                                                          (426-8277)


ΓòÉΓòÉΓòÉ 4.2. IBM Non-Voice Phone Numbers ΓòÉΓòÉΓòÉ

The following list includes such dial-up numbers as Fax and BBS lines.

Jump directly to the IBM Voice Phone Numbers section.

Or, return to the IBM Phone Number List header.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number with the mouse.

Location                                                  Phone Number
IBM Asia Pacific South Developer Assistance
 Program Fax (Australia)                                  61-2-354-7766
IBM Automated Fax System                                  800-IBM-4FAX
                                                          (426-4329) |
IBM Fulfillment Center (publications ordering) Fax        [phone]
IBM National Parts Center Fax order Processing            800-666-3997
IBM NSC Automated Fax System (marketing/support info)     800-IBM-3395
                                                          (426-3395) |
IBM NSC (National Support Center) BBS                     404-835-6600
 (Internal Tie Line)                                       T/L 269-6600
IBM OS/2 Forum on CompuServe (type GO IBMOS2)             (your local CIS phone
                                                          number)
IBM Printers (Lexmark) BBS                                606-232-5238 |
IBM Technical Advisor Fax access to the IBM NSC           800-426-3405


ΓòÉΓòÉΓòÉ 5. Non-IBM Vendor Phone Number List ΓòÉΓòÉΓòÉ

Often, when diagnosing a problem, multiple hardware and software products from
several different vendors may be involved.  This can make resolving the problem
more difficult.  In order to simplify this process, the following list contains
a number of vendors' technical support lines.

Note:  This is not intended to be a complete list of all industry hardware and
software vendors.  It is only a starting point, including many phone numbers
published in the trade press, of vendors who provide products or services for
IBM systems. The presence or absence of a vendor from the list should not be
construed as anything more.  Because these numbers are not provided directly to
IBM by the vendors, IBM does not guarantee their accuracy.  This list will be
updated as new information is obtained.  (To report additional or updated phone
numbers, see the About PS Assistant tutorial section for contact information.)

Note:  All numbers are voice unless otherwise specified.

Return to the  ─ GENERAL INFORMATION ─  header.

Vendor                                       Phone Number
3COM                                         800-876-3266
Above Software                               714-545-1181
Adaptec, Inc.                                408-945-8600
                                             408-945-7727 (BBS)
Adobe Systems, Inc.                          415-961-0911
Advanced Business Microsystems               800-999-1809
Aldus Corporation                            206-628-5737 (Fax)
 FreeHand                                    206-628-4532
 Gallery Effects                             610-695-6956
 IntelliDraw                                 619-695-6956
 PageMaker                                   206-628-4531
 Personal Press                              619-695-6956
 Persuasion                                  206-628-4533
 PhotoStyler                                 206-628-4537
Alloy Computer Products                      508-875-6100
Always Technology                            818-597-0275 (BBS)
Amdek                                        408-435-2832
American Cybernetics                         602-968-1082 (BBS)
AOX, Inc.                                    800-232-1269
                                             617-890-4402
ArtiSoft                                     602-293-6363
                                             602-293-8065 (BBS)
Ashton-Tate/Borland                          408-438-7464
AST Research                                 714-727-9630
                                             714-727-4723 (BBS)
Asymetrix Corporation                        206-637-1600
AT&T Support (PCs)                           201-769-6397 (BBS)
ATI Support                                  416-756-4591 (BBS)
Autodesk, Inc.                               800-445-5415
 (Animator)                                  800-525-2763
 (AutoSketch)                                306-487-2233
Axonix                                       800-866-9797
Big Peach                                    404-446-6650 (BBS)
BIOS Upgrades, Inc.                          800-628-8620
Bit Bucket Software                          303-693-4317 (BBS)
Bitstream                                    617-497-6222
Black Box Corporation                        412-746-5500
Boca Research, Inc.                          305-997-6227
Borland International                        408-438-7464
Brightbill-Roberts                           315-474-3400
Broderbund Software                          415-382-4700
Buttonware                                   900-454-8000
Caere Corp.                                  408-395-7000 x389
Calera Recognition Systems                   408-986-8746
California Software Products, Inc.           714-973-0440
Canon USA, Inc.                              516-933-6300
 (Fax, Printers)                             714-979-6000
Central Point Software                       503-690-8080
                                             503-690-7133 (Fax)
                                             503-690-6650 (BBS, 2400bps)
                                             503-690-4777 (BBS, 9600bps)
CH Products                                  619-598-2518
Cheyenne Software                            800-243-9462
                                             516-484-5110 (NY)
                                             516-484-3446 (Fax)
Chipsoft                                     619-453-4842
                                             619-453-5232 (BBS)
Citrix                                       800-437-7503
Claris Corp.                                 408-727-9004
CMS Enhancements                             714-259-9555
                                             714-549-4004 (Fax)
Colorado Memory Systems                      800-845-7905 |
                                             303-669-8000
CompuServe                                   800-848-8990
Computer Associates                          408-942-1727
Core International                           407-997-6033
Corel Systems Corporation                    613-728-8200
 (Corel Draw)                                613-728-1990
Cumulus Corporation                          216-464-2211
DCA                                          404-740-0300
                                             404-740-8428 (BBS)
DeScribe, Inc.                               916-646-1111 8am-5pm PST
                                             916-929-3237 (BBS)
Digi International, Inc.                     612-943-5398 (Fax)
DigiSpeech Corporation                       415-494-8046
Digital Research                             408-646-6464
Dow Jones News Retrieval                     609-452-1511
Electronic Arts                              415-572-2787
Enable                                       518-877-5040
Epson America                                800-421-5426
Everex Systems                               415-498-1115
Fido Software                                415-863-2739 (BBS)
Forth, Inc.                                  213-372-8493
Fox Software                                 419-874-0162
Funk Software                                617-497-6339
Future Domain                                714-253-0440
GammaLink                                    408-744-1430
Gilmore Systems                              805-582-9306 (BBS)
                                             818-706-9805 (BBS)
Hayes Advanced Systems                       800-874-2937 (BBS)
Hayes Microcomputer Products, Inc.           404-441-1617
Hercules                                     415-540-0749
Hewlett-Packard Corporation                  208-323-2551
 Personal Peripherals Hotline                800-752-0900
 Update Line (drivers)                       208-344-4809 (Fax)
Hitachi                                      800-447-2882
Infocom, Inc.                                617-576-3190
Informix                                     800-274-8184
Integra Technologies                         408-980-1371
Intel Corporation                            408-987-8080
Intel PC Enhancement Operations              503-645-6275 (BBS)
Intuit                                       415-322-2800
 (Quicken)                                   415-858-6060
IOMEGA Corporation                           801-778-3000
Irwin Magnetics                              800-348-6242
JDR Microdevices                             408-559-0253 (BBS)
Jensen-Jones                                 800-289-1548
                                             GO JJSUPPORT (CIS)
Kodak/Diconix                                800-344-0006
Kraft Systems                                619-724-7146
Kurta                                        602-276-5533
Lattice                                      708-916-1100
Leading Edge                                 508-836-3967 (BBS)
Logitech                                     510-795-0427
Lotus Development Corporation                800-223-1662
                                             617-577-8500
MacroMind                                    415-442-0200
Maxtor                                       408-432-4777
                                             303-678-2020 (BBS)
Maynard Electronics                          800-227-6296
McAfee Associates                            408-988-4004 (BBS)
Micro Design                                 407-677-8333
Micro Foundry, The                           415-598-0398 (BBS)
Micro Tech                                   314-334-6359 (BBS)
Micrografx                                   214-234-2694
Microrim                                     206-883-0888
                                             206-649-9836 (BBS)
Microsoft Corporation                        206-637-7078
                                             206-646-9145 (BBS)
Microway                                     508-746-7341
Microsystems Software Inc.                   508-875-8009 (BBS)
Miniscribe                                   800-356-5333 x2700
Mitsubishi Electronics                       800-556-1234 (US/Canada)
                                             800-441-2345 (California)
Mountain Computer                            800-458-0300
Mouse Systems Corporation                    415-656-1117
Multi-Net Communications                     503-883-8099
Mustang Software                             805-395-0650 (BBS)
NEC Electronics                              508-264-4300
NoGate Consulting                            616-530-3392 (BBS)
Novell, Inc.                                 800-526-7937
Okidata                                      800-654-3282
Orchid Technology                            510-683-0323
                                             510-683-0327 (BBS) |
                                             510-683-0555 (BBS, 9600, V.32) |
Owl International                            206-747-3203
OS/2 User Group                              44-285-655888 (UK)
Pacific Data Products                        619-552-0880 x310
Panasonic                                    800-233-8182
Paperback Software                           415-644-8249
Paradise/Western Digital                     800-356-5787 |
                                             415-960-3353 |
                                             415-968-1834 (BBS) |
PC Enterprises                               800-922-PCjr
Phoenix (BIOS)                               800-408-2407
                                             617-551-4000
PKWare                                       414-354-8670 (BBS)
Plus Development Corporation                 800-826-8022
PowerNet                                     407-834-3326 (BBS)
Practical Peripherals                        818-991-8200
                                             818-706-2467 (BBS)
Princeton Graphic Systems                    800-221-1490
ProComm                                      314-474-8477 (BBS)
Proportional Software Corporation            800-666-4672
                                             800-955-4672 (Fax)
Quadram Products Group                       404-551-1000
Quadron Service Corp.                        805-962-7510
                                             805-966-7396 (BBS)
Qualitas                                     301-907-7400
                                             301-907-8030 (BBS)
Quarterdeck                                  213-392-9701
RasterOps                                    408-562-4200
Revelation Technologies                      206-746-1629
Rodime                                       407-997-0774
Ryan McFarland                               800-762-6265
Samsung                                      408-434-5479
Santa Cruz Operation                         800-347-4381
SEA                                          201-473-1991 (BBS)
Seagate                                      408-438-8771 (BBS)
                                             408-438-8137 (Fax)
Searchlight                                  516-689-2566 (BBS)
SemWare                                      404-641-8968 (BBS)
SofNet                                       800-432-9967
Software Publishing                          408-988-7518
Solomon                                      419-423-3688
Sony                                         800-222-7669
Spectrum Holobyte                            415-522-1164
Stac Electronics                             800-522-7822
Storage Dimensions                           408-879-0300
Sublogic                                     217-359-8482
Summagraphics                                203-881-5318
Symantec                                     408-253-9600
 (Norton products)                           310-449-4900
Sysgen                                       408-263-1171
SYTRON                                       508-898-0100
Tallgrass Technologies                       913-492-1496
Tecmar                                       800-344-4463
Telebit                                      408-734-5200
TeleWare West                                See Above Software
Telix                                        416-439-8293 (BBS)
Texas Instruments                            713-274-2340
                                             713 274-2558 (Fax)
                                             713 274-2417 (BBS, 2400 bps)
Toshiba                                      800-631-3811
Traveling Software                           206-483-8088
Trinity 1 (UK distributor Boardwatch)        44-392-410210 (BBS)
UnderWare, Inc.                              800-343-7308
US Robotics                                  800-982-5151
                                             708-982-5092 (BBS)
Ven-Tel                                      800-538-5121
Ventura                                      408-227-4818 (BBS)
Video Seven                                  800-248-1850
                                             800-553-1850 (CA)
Volkswriter                                  408-373-4904
Western Digital                              800-832-4778
                                             714-753-1068 (BBS)
Word Perfect Corporation                     800-541-5096 (DOS)
                                             800-321-1230 (OS/2)
                                             801-225-4444 (BBS)
WordStar International                       800-635-6861
Xerox Corporation                            800-225-1013
Xircom                                       800-874-4428
XTree                                        805-546-9150 (BBS)
XYquest                                      508-671-0888
                                             508-667-5669 (BBS)
Z-Soft                                       404-428-0008
Zenith                                       800-888-3058 (BBS)


ΓòÉΓòÉΓòÉ 6. OS/2-Related BBS Phone Numbers ΓòÉΓòÉΓòÉ

Because there are people in different parts of the world who are looking for
help with OS/2, but for whom the long distance charges to reach the IBM
National Support Center are too high, the following section lists, in phone
number order, a number of independently run Bulletin Board Systems dedicated to
OS/2, or featuring OS/2 conferences and download areas.  Some of these may be
closer geographically to the user, or have 800 numbers, resulting in lower
costs; and also a wider variety of files, patches, etc to download.

Most DOS and OS/2 async communications programs should be able to connect to
these boards, using the information supplied with each phone number.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number with the mouse.

U.S. & Canada Phone Numbers                     BBS Name
203-483-0348 (Connecticut)                      Fernwood BBS
205-883-1308 (Huntsville, Alabama)              Occam's Razor
213-494-6168 (California)                       BLUEzz BBS
214-578-8774 (Dallas, Texas)                    Megasys BBS
215-879-3310 (California)                       Optical Illusion BBS
216-356-1772 (Cleveland, OH), or                Nerd's Nook BBS
216-356-1431                                    Nerd's Nook BBS, 2nd Line
216-381-3320 (Cleveland, OH), or                PC Ohio BBS
301-680-7792 (Maryland)                         Medlantic BBS
302-477-0236 (Wilmington, Delaware)             Delaware Valley OS/2 User's
                                                Group BBS
306-789-9217 (Regina, Saskatchewan, Canada)     The Green Zone BBS
306-966-4857 (Sasketoon, SK, Canada)            University of Saskatchewan BBS
314-554-9313 (St. Louis, Missouri), or          Gateway/2 OS/2 BBS
 T/L 775-9313                                    (Internal Tie Line)
403-226-1157 (Calgary, Alberta, Canada), or     Telekon/2 BBS
403-226-1158                                    Telekon/2 BBS, 2nd Line
403-253-5996 (Calgary, Alberta, Canada)         ECS Net BBS
404-471-1549 (Atlanta, Georgia)                 Information Overload BBS
404-835-6600 (Atlanta, Georgia), or             IBM National Support Center BBS
 T/L 269-6600                                    (Internal Tie Line)
416-283-0114 (Toronto, Ontario, Canada)         Baudeville BBS
416-283-6059                                    Baudeville BBS, 2nd Line
416-635-1400 (Toronto, Ontario, Canada)         iKon View BBS
416-867-9663 (Toronto, Ontario, Canada)         RT Labs BBS
503-883-8197 (Lakeside, Oregon)                 Multi-Net BBS (Multi-Net
                                                Communications)
510-657-7948 (Fremont, California)              Bay Area OS/2 BBS
514-374-9422 (Montreal, Quebec, Canada)         Logistique BBS (Logicomm)
514-769-5174 (Montreal, Quebec, Canada)         Home Front BBS
604-244-8009 (Richmond, BC, Canada)             The Nibble's Roost BBS
604-261-2347 (Vancouver, BC, Canada)            The Cage BBS
604-275-0835 (Richmond, BC, Canada)             The Idle Task BBS
604-275-6883 (Richmond, BC, Canada)             BBS Council BBS
604-533-1867 (Langley, BC, Canada)              Bear Garden BBS
604-944-6476 (Vancouver, BC, Canada), or        Sound Stage BBS
604-944-6479                                    Sound Stage BBS, 2nd Line
613-722-0489 (Ottawa, Ontario, Canada)          The Locutory BBS
619-558-9475 (La Jolla, California)             OS/2 Connection BBS
703-323-7654 (Fairfax, Virginia)                System's Exchange BBS
703-385-4325 (Virginia), or                     OS/2 Shareware BBS (Free, open
                                                access line)
703-385-0931, or                                (Only for callers with level
                                                1/level 2 access)
703-385-8450                                    (Only for callers with level 2
                                                access)
703-560-5616 (Virginia)                         Life's Like That BBS
708-895-4042 (Chicago, Illinois)                Greater Chicago Area Online
713-437-2859 (Missouri City, Texas)             Soldier's Bored BBS
714-963-8517 (California)                       Omega-point BBS
817-485-8042 (Fort Worth, Texas)                Ruck's Place/2 CBCS
818-706-9805 (California)                       Magnum BBS (Gilmore Systems)
901-386-4712 (Memphis, Tennesee)                WSI BBS (Wilkes Database
                                                software)
904-682-1620 (Florida)                          Wizard's Opus BBS
916-929-3237 (Sacramento, California)           DeTail BBS (DeScribe, Inc.)
919-226-6984 (North Carolina)                   Programmer's Oasis BBS
(your local CIS phone number)                   IBM OS/2 Forum on CompuServe
                                                (type:
                                                 GO IBMOS2)
(your local Prodigy phone number)               Prodigy Service, Inc.

International Phone Numbers                     BBS Name
31-1150-15245 (Terneuzen, Netherlands), or      The Experiment BBS
31-1150-14498                                   The Experiment BBS, 2nd Line
31-1720-38558 (Alpen a/d Rijn, Netherlands)     The TJD Support BBS
31-20-6974757 (Netherlands)                     IBM OS/2 Support BBS
31-4752-6200 (Netherlands)                      Infoboard BBS
31-79-424107 (Netherlands)                      PC-Square BBS (Fernwood
                                                Distribution Europe)
32-2-3872021 (Belgium)                          OS/2 Mania Belgium
32-3-3850748 (Belgium)                          Moving Sound OS/2 BBS
33-1-6066-0587 (Orgenoy, France)                The Lofty Cave BBS
33-1-6409-0460 (France)                         OS/2 Mania BBS
34-1-519-4645 (Madrid, Spain)                   Icaro BBS
39-11-8180069 (Torino, Italy)                   Italy Network BBS
39-363-302798 (Italy)                           Runnin' With The Devil BBS
39-823-812099 (Italy)                           FastForward BBS
41-1-3627339 (Zurich, Switzerland)              Swiss OS/2 BBS
41-1-3637037 (Zurich, Switzerland)              Gepard's Oracle Zuerich BBS
41-41-538607 (Lucerne, Switzerland)             MICS OS/2 Paradise BBS
41-56-321800 (Hausen b/Brugg, Switzerland)      Official IBM OS/2 BBS |
41-61-9412204 (Titterten, Switzerland)          PC-Info BBS
43-222-688971 (Vienna, Austria)                 La Bamba-1st Austrian OS/2 BBS
43-316-673237 (Graz, Austria)                   The Styrian OS/2 Jumbo BBS
44-0-454-633197 (Bristol, UK)                   MonuSci BBS
44-4545-633197 (Bristol, UK)                    MonuSci Opus BBS (OS/2 User
                                                Group BBS)
44-535-665345 (UK)                              The TJD Support BBS
44-772-828975 (Preston, UK)                     Ursus Fremens Rexx BBS
45-47-380120 (Denmark), or                      Josti BBS
45-47-380524                                    Josti BBS, 2nd Line
45-98451070 (Skagen, Denmark)                   OS/2 Task and FrontDoor Help
47-83-33003 (Norway)                            PerlePorten
54-1-742-3674 (Argentina)                       OS/2 & Sound BBS
61-2-234-2466 (Sydney, Australia)               OS/2 Sydney BBS
61-2-449-2618 (Sydney, Australia), or           Software Tools Mail Exchange
                                                BBS
61-2-449-9477                                   Software Tools Mail Exchange
                                                BBS, 2nd Line
61-2-498-9184 (Sydney, Australia)               3M Australia BBS
61-2-804-6412 (Sydney, Australia)               The Poet's Dilemma BBS
61-2-875-1296 (Sydney, Australia)               Programmer's BBS
61-6-259-1244 (Canberra, Australia)             PC User's Group BBS
61-7-398-3759 (Brisbane, Australia)             OZ-Share OS/2 BBS
65-274-0577 (Singapore)                         OS/2 Centre BBS
65-755-6463 (Singapore)                         Miqas/2 BBS


ΓòÉΓòÉΓòÉ 7. OS/2-Related User Groups ΓòÉΓòÉΓòÉ

The following is a very brief list of OS/2 User Groups,in alphabetical order,
for those who are looking for additional support, but don't know where to turn.
Additional UGs will be added over time. For more information about the
respective groups, contact the UG officers below.

Arizona

Phoenix PC User Group and OS/2 SIG
P.O. Box 35637
Phoenix, AZ  85069
[phone]
OS/2 Sig meets 4th Thurs. 7 p.m.;
6122 N. 7th St., #5, behind Computer Bay store

California

Bay Area OS/2 User Group
4th Monday at IBM in Mountain View
c/o Guy Scharf
Software Architects, Inc.
2163 Jardin Drive
Mountain View, CA  94040
[phone]

Georgia

Atlanta OS/2 Users Group
Meets at IBM town 14th & W. Peachtree
5th fl, on 2nd Tues.
Robert Cannon
[phone]

Illinois

North Suburban Chicago OS/2 User Group
Meets on Tuesday preceeding 3rd Thursday of each month,
5:30 p.m. at William M. Mercer Inc.
1417 Lake Cook Rd.
Deerfield, IL  60015
James R. Schmidt
[phone] |

Indiana

Fort Wayne OS/2 Users Group
Fort Wayne, IN
Meets 2nd Tuesday of the month, Central Soya on Cook Rd., 7 p.m. EST
Stephen Gutknecht
[phone] during business hours
Fortress BBS:  [phone]

Massachusetts

BCS - IBM-PC Users' Group
188 Needham St., Suite 230
Newton, MA 02164
[phone]

Boston Computer Society
One Kendall Square, Bldg. 1400
Cambridge, MA  02139
[phone]

Michigan

West Michigan OS/2 User Group
Meets at IBM, 2900 Charlevoix Dr. SE
Grand Rapids, MI

New York

Westchester OS/2 Users Group
81 Charter Circle
Suite 7B
Ossining, NY  10562
[phone]

Ohio

Northeast Ohio OS/2 User Group
Meets at IBM, 3 Cascade Plaza
Akron, OH
Newark Area Computer Club
P.O. Box 474
Granville, OH  43023-0474
[phone]

Texas

Dallas/Ft. Worth OS/2 User Group
c/o Toby Pennycuff 70007,6267
1211 Wilshire Blvd.
Arlington, TX  76012-4623
Meets 1st Thurs. at American Airlines HQ
4255 Amon Carter Blvd.

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 8. Computer Acronyms & Abbreviations ΓòÉΓòÉΓòÉ

One of the more confusing aspects of the computer industry is the use of
acronyms and abbreviations whose meanings are not immediately apparent.  The
following list is offered as a means of simplifying the task of translating
these terms into something more understandable.

Reminder:  To exit to the Table of Contents, press the ESC key, or double-click
on the system menu icon in the upper-left corner of this window.

Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

Other Sections
Acronyms & Abbreviations (A-L)
Acronyms & Abbreviations (M-Z)

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 8.1. Acronyms & Abbreviations (A-L) ΓòÉΓòÉΓòÉ

To jump directly to the Acronyms & Abbreviations (M-Z) section of this
document, use the mouse, or Tab and Enter keys, to select the section, above.

Or, return to the Computer Acronyms & Abbreviations header.

Abbreviation        Explanation
4GL                 Fourth Generation Language
10Base-2            Ethernet thin-cable connection
10Base-5            Ethernet thick-cable connection
10Base-T            Ethernet twisted pair connection
ABCD                Association of Business Computer Dealers
ABEND               ABnormal END of task
ABI                 Application Binary Interface
ABIOS               Advanced Basic Input/Output System (IBM)
ACDI                Asynchronous Communication Device Interface (IBM)
ACE                 Advanced Computing Environment
ACIS                ACademic Information Systems (IBM)
Ack                 Acknowledge
ACSE                Association Control Service Element (OSI)
ADAPSO              Association of DAta Processing Service Organizations
ADC                 Analog-to-Digital Converter
ADF                 Adapter Description File (IBM)
ADP                 Adapter Description Program (IBM)
ADSTAR              ADvanced STorage And Retrieval (IBM subsidiary)
AEA                 Asynchronous Emulation Adapter (IBM)
AFP                 Advanced Function Printing (IBM)
AI                  Artificial Intelligence
AIX                 Advanced Interactive eXecutive (IBM)
ALGOL               ALGOrithmic Language
ALU                 Arithmetic and Logic Unit
ANSI                American National Standards Institute
ANTC                Advanced Networking Test Center
APAR                Authorized Program Analysis Report
APCUG               Association of PC User Groups
APD                 Advanced Products Dealer (IBM)
APDU                Application Protocol Data Unit (OSI)
API                 Application Programming Interface
APL                 A Programming Language
APPC                Advanced Program-to-Program Communications (IBM)
APPN                Advanced Peer-to-Peer Networking (IBM)
ARDIS               Advanced Data Radio Information Service (IBM/Motorola)
ARP                 Address Resolution Protocol (TCP/IP)
ARPA                Advanced Research Projects Agency
ARTIC               A RealTime Interface Coprocessor (IBM)
AS/400              Application System/400 (IBM)
ASC                 ASynchronous Communications (= Async)
ASCII               American national Standard Code for Information Interchange
                    (ANSI)
ASD                 Application Solutions Division (IBM)
ASIC                Application Specific Integrated Circuit
ASPI                Advanced SCSI Programming Interface
AT&T                American Telephone & Telegraph
ATM                 Asynchronous Transfer Mode (multiplexers)
AVC                 Audio-Visual Connection (IBM)
AVSS                Audio/Visual Support System (IBM)
BASIC               Beginner's All-purpose Symbolic Instruction Code
                    programming language
BBS                 Bulletin Board System
BCL                 Binary Compatibility Layer (for OS/2 2.0); now called WLO
                    (Microsoft)
BICARSA             Billing, Inventory Control, Accounts Receivable, Sales
                    Analysis
BiCMOS              Bipolar Complementary Metal-Oxide Semiconductor
BIOS                Basic Input/Output System
Bit                 BInary digiT
BitBLT              Bit BLock Transfer
BMP                 Bitmap
BSC                 Binary Synchronous Communications (= Bisynchronous =
                    Bisync)
BTU                 Basic Transmission Unit (SNA)
BTU                 British Thermal Unit
CAD                 Computer-Aided Design
CAD/CAM             Computer-Aided Design/Computer-Aided Manufacturing
CAE                 Computer-Aided Engineering
CAI                 Computer-Assisted Instruction
CAM                 Common Access Method
CAMP                Corporate Association for Microcomputer Professionals
CASE                Computer-Aided Software Engineering
CAT                 Computer-Assisted Training
CATIA               Computer-graphics Aided Three-dimensional Interactive
                    Application
CAU                 Controlled Access Unit (Token-Ring Network)
CBEMA               Computer and Business Equipment Manufacturers Association
CBT                 Computer-Based Training
CBX                 Computerized Branch eXchange
CCCCP               Committee on Computer-to-Computer Communication Protocols
CCITT               ComitВ Consultatif International de TВlВgraphic et
                    TВlВphonie (International Telegraph and Telephone
                    Consulting Committee)
CDPD                Cellular Digital Packet Data
CD-ROM              Compact Disk Read-Only Memory
CD-ROM/XA           Compact Disk Read-Only Memory/eXtended Architecture
CEN                 ComitВ EuropВen de Normalisation
CENELEC             ComitВ EuropВen de Normalisation ELECtrotechnique
CEPT                Conference EuropВenne des administrations des Postes et des
                    TВlВcommunications
CES                 Certified Education Specialist (IBM)
CGA                 Color Graphics Adapter (IBM)
CGM                 Computer Graphics Metafile
CICS                Customer Information and Control System (IBM)
CID                 Configuration, Installation, and Distribution utility for
                    OS/2 (IBM)
CIM                 Computer-Integrated Manufacturing
CISC                Complex Instruction-Set Computer
CLI                 Command Line Interface (IBM ES Database Manager)
CM                  Communication Manager (IBM OS/2 EE)
CMAS                Construction Management Accounting System (IBM)
CMC                 Communications Management Configuration (IBM)
CMIP                Common Management Information Protocol
CMIS(E)             Common Management Information Service (Element)
CMOS                Complementary Metal-Oxide Semiconductor
CMOT                Centrally Managed OSI protocol for TCP/IP
CMP                 Communication Management Processor
CNM                 Communication Network Management
COBOL               COmmon Business-Oriented Language
CoCom               COordinating COMmittee for Multilateral Export Control
Codec               Coder/decoder
CODASYL             COnference on DAta SYstems Languages
COMDEX              COMputer Dealer EXposition
Comecon             COuncil for Mutual ECONomic Assistance (Eastern Bloc)
COMMON              IBM 1130, 1620, 1800, S/360 User Group
COS                 Corporation for Open Systems
CPI                 Common Physical Interface (ISDN)
CPI-C               Common Programming Interface for Communications (IBM)
CPS                 Characters Per Second
CPU                 Central Processing Unit
CRC                 Cyclic Redundancy Check
CRT                 Cathode Ray Tube
CSA                 Canadian Standards Association
CSD                 Corrective Service Diskette
CSD                 Customer Service Division (now National Service Division)
                    (IBM)
CSMA/CA             Carrier Sense, Multiple Access with Collision Avoidance
CSMA/CD             Carrier Sense, Multiple Access with Collision Detection
                    (ISO 802.3)
CTS                 Clear To Send
CUA                 Common User Access
CUT                 Control Unit Terminal (IBM)
CXI                 Common X Interface
D/L                 Download
DAC                 Data Acquisition Controller (IBM)
DAC                 Digital-to-Analog Converter
DAP                 Developer Assistance Program (= IDAP)
DARPA               Defense Advanced Research Projects Agency
dB                  Decibel(s)
dBA                 Decibel(s) Adjusted
DBA                 DataBase Administrator
DBM                 DataBase Manager (IBM OS/2 EE)
DBMS                DataBase Management System
DB2                 DataBase 2 (IBM)
DCA                 Document Content Architecture
DCAF                Distributed Console Access Facility (IBM)
DCDB                Domain Control DataBase migration utility (IBM)
DCE                 Data Circuit terminating Equipment (CCITT)
DDCS/2              Distributed Database Connection Services for OS/2 (IBM)
DEC                 Digital Equipment Corporation
DES                 Data Encryption Standard (NIST)
DFT                 Distributed Function Terminal (IBM)
DIA                 Document Interchange Architecture (IBM)
DIB                 Device Independent Bitmap
DIP                 Dual Inline Package
DIS                 Draft International Standard
DLR                 DOS LAN Requester (IBM)
DM                  Dialog Manager
DMAS                Distribution Management Accounting System
DNS                 Domain Name Service (TCP/IP)
DoD                 Department of Defense
DOS                 Disk Operating System (IBM/Microsoft)
DPA                 Demand Protocol Architecture (Microsoft)
DPMI                DOS Protected Mode Interface
DPI                 Dots Per Inch
DPPX                Distributed Processing Programming eXecutive
DRDA                Distributed Relational Database Architecture (IBM)
DSO                 Dealer Service Option (IBM)
DSU/CSU             Data Service Unit/Channel Service Unit
DTE                 Data Terminal Equipment (CCITT)
DVI                 Digital Video Interactive (Intel/IBM)
EBCDIC              Extended Binary-Coded Decimal Interchange Code (IBM)
ECF                 Enhanced Connectivity Facility (IBM)
ECMA                European Computer Manufacturers Association
EDI                 Electronic Data Interchange
EDIFACT             EDI For Administration, Commerce, and Transportation
EdLAN               Education LAN system (IBM)
EduQuest            IBM educational software subsidiary
EE                  (OS/2 V1.x) Extended Edition (IBM)
EEPROM              Electronically-Erasable Programmable Read-Only Memory
EGA                 Enhanced Graphics Adapter (IBM)
EGP                 Exterior Gateway Protocol (TCP/IP)
EIS                 Executive Information System
EISA                Extended Industry Standard Architecture
ELORG               ELectronORGtechnica (foreign trade organization--USSR)
EMA                 Electronic Mail Association
EMS                 Expanded Memory Specification (Lotus/Intel/Microsoft)
EPROM               Erasable Programmable Read-Only Memory
ES                  (OS/2 V1.x/2.x) Extended Services (IBM)
ESCON               Enterprise System CONnection architecture (IBM)
ESDI                Enhanced Small-systems Device Interface
ESF                 Enhanced Spooling Facility (Product for IBM mainframes)
ETSI                European Telecommunications Standards Institute
EWOS                European Workshop on Open Systems
ExCA                Exchangeable Card Architecture (Intel)
FAST                Failure Analysis and Support Technology (IBM)
FAT                 File Allocation Table (IBM/Microsoft)
FCBS                File Control BlockS
FCC                 Federal Communications Commission
FDDI                Fiber Distributed Data Interface (ISO)
FFST/2              First Failure Support Technology for OS/2 (IBM)
FIPS                Federal Information Processing Standard
FORTRAN             FORmula TRANslation programing language
FRU                 Field Replaceable Unit
FST                 Flatter, Squarer Tube (IBM)
FTAM                File Transfer, Access, and Management (ISO)
FTP                 File Transfer Protocol (TCP/IP)
FTTERM              PC/Host File Transfer and TERMinal Emulator Program (IBM)
Gang of 14          Nickname for the fourteen companies that originally formed
                    the Micro Channel Developers' Association
Gang of 9           Nickname for the nine companies that originally formed the
                    EISA specification
Gb                  Gigabit (= 1,024Mb)
GB                  Gigabyte (= 1,024MB)
GDDM                Graphical Data Display Manager (IBM)
GGP                 Gateway-to-Gateway Protocol
GOSIP               Government OSI Profile. (USA and UK)
GPIB                General Purpose Interface Bus (= IEEE-488)
GUI                 Graphical User Interface
GUIDE               Guidance for Users of Integrated Dp Equipment
HDLC                High-Level Data Link Control (ISO)
HLLAPI              High-Level Language Application Programming Interface
HMA                 High Memory Area
HONE                Hands-On Network Environment (IBM)
HP                  Hewlett-Packard Corporation
HPFS                High-Performance File System (IBM/Microsoft)
HPSSL               Highly Parallel Supercomputing Systems Laboratory (IBM)
IBM                 International Business Machines Corporation
IBU                 Independent Business Unit
IC                  Integrated Circuit
ICA                 Integrated Communications Adapter (IBM)
ICI                 Interface Control Information (ISO)
ICL                 International Computers Ltd.
ICLAS               IBM Classroom LAN Administration System (IBM)
ICMP                Internet Control Message Protocol (TCP/IP)
ICRF                Integrated CRyptographic Feature (IBM)
IDAP                IBM Developer Assistance Program
IDAPI               Integrated Database Application Programming Interface
IDE                 Integrated Device Electronics
IDI                 Initial Domain Identifier (ISO)
IDU                 Interface Data Unit (ISO)
IEC                 International Electrotechnical Commission
IEEE                Institute of Electrical and Electronics Engineers (USA)
IFIP                International Federation for Information Processing
IIN                 IBM Information Network
IMA                 Interactive Multimedia Association
IOV                 Independent Option Vendor
IP                  Internet Protocol (ISO and TCP/IP)
IPABX               ISDN Private Automatic Branch EXchange
IPC                 Inter-Process Communications
IPDS                Intelligent Printer Data Stream (IBM)
IPM                 Images Per Minute
IMA                 Interactive Multimedia Association
IML                 Initial Microcode Load
IPL                 Initial Program Load
IPX                 Internetwork Protocol eXchange (Novell)
IR                  Industry Remarketer
IS                  International Standard
ISA                 Industry Standard Architecture
ISAM                Indexed Sequential Access Method
ISDN                Integrated Services Digital Network
ISO                 International Standards Organization
ISSC                Integrated Systems Solutions Corporation (IBM subsidiary)
ISV                 Independent Software Vendor
IVD                 Interactive VideoDisc
JES-2               Job Entry Subsystem 2 (IBM)
JMT                 Job Management and Transfer (ISO)
JPEG                Joint Photographic Experts Group
Kb                  Kilobit (= 1,024 bits)
KB                  Kilobyte (= 1,024 bytes)
KVA                 KiloVolt Amperes
LAPB                Link Access Procedure - Balanced (OSI)
LAPM                Link Access Procedure - Modem (OSI)
LAPS                LAN Adapter and Protocol Support (IBM)
LAM                 Lobe Attachment Module
LAN                 Local Area Network
LANDA               LAN Dealers Association
PABX                Private Automatic Branch Exchange
LANACS              Local Area Network Asynchronous Connection Server (IBM)
LEN                 Low-Entry Networking
LIM EMS             Lotus/Intel/Microsoft Expanded Memory Specification
LLC                 Logical Link Control
LM/X                Lan Manager for uniX
LPM                 Lines Per Minute
LRU                 Least Recently Used
LSB                 Least Significant Bit
LSI                 Large-Scale Integration
LU                  Logical Unit (IBM)
LUA                 Logical Unit Address
LU2                 Logical Unit 2 (cluster controller)
LU6.2               Logical Unit 6.2 (= APPC)
LS                  Lan Server V1.x (IBM)
LS                  Lan Services V2.x (IBM)


ΓòÉΓòÉΓòÉ 8.2. Acronyms & Abbreviations (M-Z) ΓòÉΓòÉΓòÉ

To jump directly to the Acronyms & Abbreviations (A-L) section of this
document, use the mouse, or Tab and Enter keys, to select the section, above.

Or, return to the Computer Acronyms & Abbreviations header.

Abbreviation        Explanation
M&ED                Multimedia and Education Division (IBM)
M&S                 Marketing and Services Division (IBM)
Mac                 MacIntosh (Apple)
MAC                 Media Access Control
MAN                 Metropolitan Area Network
MAP                 Manufacturing Automation Protocol (General Motors)
MAPICS              Management Accounting, Production, and Information Control
                    System
MAU                 Multistation Access Unit (IBM)
MAU                 Medium Attachment Unit (802.3)
MAVDM               Multiple Application Virtual DOS Machine
Mb                  Megabit (= 1,024 Kb = 1,048,560 bits)
MB                  Megabyte (= 1,024 KB = 1,048,560 bytes)
MCA                 Trademark of Music Corporation of America (but often used,
                    incorrectly, to signify Micro Channel Architecture)
MCDA                Micro Channel Developers Association
MCGA                Multi-Color Graphics Array (IBM)
MCI                 Media Control Interface (Microsoft)
MDK                 Multimedia Development Kit (Microsoft)
MDA                 Monochrome Display Adapter
MDPA                Monochrome Display and Printer Adapter (IBM)
MDQ                 Market-Driven Quality
Megapel             1024x1024 resolution (or higher)
MFI                 MainFrame Interactive terminal (IBM)
MFLOPS              Millions of FLoating-point OPerations per Second
MFM                 Modified Frequency Modulation
MHS                 Message Handling System (ISO)
MICR                Magnetic Ink Character Reader
MIDI                Musical Instrument Device Interface
MIPS                Millions of Instructions Per Second
MIS                 Management Information System
MNP                 Microcom Networking Protocol
MODCA               Mixed-Object Document Content Architecture
Modem               MOdulation/DEModulation
MOTIS               Message Oriented Text Interchange System (ISO)
MPC                 Multimedia Personal Computer (IBM, Intel, Microsoft, et
                    al.)
MPM/2               Multimedia Presentation Manager/2 (IBM)
MPS                 Multiple Port Sharing (IBM)
MQI                 Message Queue Interface (IBM)
MSB                 Most Significant Bit
MSCDEX              MicroSoft CD EXtensions
MTA                 Message Transfer Agent (X.400)
MTBF                Mean Time Between Failures
MTS                 Message Transfer Service
MTTR                Mean Time To Repair
MUX                 Multiplexer
MVDM                Multiple Virtual DOS Machines
MVS                 Multiple Virtual Storage (IBM)
MVS/XA              Multiple Virtual Storage/eXtended Architecture (IBM)
NBS                 National Bureau of Standards (= NIST)
NCP                 Network Control Program (IBM)
NDD                 National Distribution Division (IBM)
NDIS                Network Driver Interface Specification (3Com/Microsoft)
NDM                 Network Data Mover (IBM)
NEC                 Nippon Electric Corporation
NetBIOS             Network Basic Input/Output System (IBM)
NFS                 Network File System (Sun)
NIC                 Network Interface Card
NIST                National Institute for Standards and Technology (= NBS)
NIU                 Network Interface Unit
NJE                 Network Job Entry (IBM)
NLDM                Network Logical Data Management (IBM)
NLM                 NetWare Loadable Module (Novell)
NMPF                Network Management Productivity Facility (IBM)
NMR                 Network Management Reporter (IBM)
NMVT                Network Management Vector Transport (IBM)
NOS                 Network Operating System
NOSIP               Norsk OSI Profile
NPDA                Network Problem Determination Application (IBM)
NPM                 Network Performance Monitor (IBM)
NPSI                NCP Packet Switching Interface (IBM)
NRZ                 Non-Return to Zero (IBM)
NRZI                Non-Return to Zero Inverted (IBM)
NSAP                Network Service Access Point (OSI)
NSD                 National Service Division (IBM)
NSP                 Name Service Protocol (TCP/IP)
NSTL                National Software Testing Laboratory
ODA                 Office Document Architecture
ODIF                Office Document Interchange Format
OEM                 Other Equipment Manufacturer (or Original Equipment
                    Manufacturer)
OLE                 Object Linking and Embedding (Microsoft)
OLR                 OS/2 LAN Requester (IBM)
OLTP                Online Transaction Processing
OMG                 Object Management Group
OOP                 Object-Oriented Programming
OOPS                Object-Oriented Programming System
OS/2                Operating System/2 (IBM/Microsoft)
OS/2 EE             Operating System/2 Extended Edition (IBM)
OS/2 ES             Operating System/2 Extended Services (IBM)
OS/2 LS             Operating System/2 LAN Server (IBM)
OS/2 SE             Operating System/2 Standard Edition (IBM)
OSF                 Open Software Foundation
OSF/1               OSF operating system based on UNIX/AIX
OSI                 Open Systems Interconnection (ISO)
OSNS                OSI Subsystem Network Services (IBM)
OSTS                OSI Subsystem Transport Services (IBM)
OV/2                OfficeVision/2 (IBM)
PABX                Private Automatic Branch Exchange
PAD                 Packet Assembler/Disassembler
PARC                Palo Alto Research Center (Xerox)
PASF                PROFS Applications Support Feature (IBM)
PASR                Problem Analysis and Status Report (IBM)
PCD                 PC Dealer (IBM)
PCM                 Plug-Compatible Manufacturer
PCM                 Pulse Code Modulation
PCMCIA              Personal Computer Memory Card International Association
PDS                 Personal Decision Series (IBM)
PDS                 Premises Distribution System (AT&T)
PL/I                Programming Language 1
PM                  Presentation Manager (Microsoft/IBM)
PM/X                Presentation Manager/X (Microsoft/HP)
PMR                 Problem Management Report (IBM)
PODA                Piloting of ODA
POSIX               Portable Operating System Interface for uniX
POWER               Performance Optimization With Enhanced RISC (IBM)
PPM                 Pages Per Minute
PQET                Print Quality Enhancement Technology (Lexmark/IBM)
PROFS               PRofessional OFfice System (IBM)
PROM                Programmable Read-Only Memory
PS/1                Personal System/1 (IBM)
PS/2                Personal System/2 (IBM)
PSDN                Packet-Switched Data Network
PSAP                Presentation Service Access Point
PT&I                Programming Tools and Information (IBM)
PTF                 Program Temporary Fix (IBM)
PTR                 Program Trouble Report (IBM)
PTS                 Personal Typing System (IBM)
PU                  Physical Unit (IBM)
QM                  Query Manager (IBM OS.2 EE)
QMF                 Query Management Facility (IBM)
RAID                Redundant Arrays of Inexpensive Drives (University of
                    California Berkley)
RAM                 Random Access Memory
RARP                Reverse Address Resolution Protocol (TCP/IP)
RDA                 Remote Database Access
RDS                 Remote Data Services (OS/2 EE)
REXX                REstructured eXtended eXecutor procedure language
RFC                 Request For Comment (DARPA)
RFP                 Request For Proposal
RFS                 Remote File System (AT&T)
RFTDCA              Revised Form Text Document Content Architecture
RI                  Referential Integrity (relational databases)
RIP                 Routing Information Protocol (TCP/IP)
RIPL                Remote Initial Program Load
RISC                Reduced Instruction Set Computer
RJE                 Remote Job Entry
RLE                 Run Length Encoding
RLL                 Run Length Limited
ROECE               IBM Regional Office for Europe, Central and East
ROM                 Read Only Memory
ROS                 Read Only Storage
ROSE                Remote Operations Service Element (OSI)
RPC                 Remote Procedure Call
RPG II              Report Program Generator (language) II
RPL                 Remote Program Load
RPQ                 Request for Price Quotation
RS/6000             RISC System/6000 (IBM)
RTS                 Request To Send
SAA                 System Application Architecture (IBM)
SAP                 Service Access Point (ISO)
SAPI                Scanner Application Programming Interface
SAVDM               Single-Application Virtual DOS Machine
SCSI                Small Computer Systems Interface (ANSI)
SDLC                Synchronous Data Link Control (IBM)
SDK                 Software Developers Kit (Microsoft)
SE                  (OS/2) Standard Edition (IBM)
SFT III             System Fault Tolerant III NetWare (Novell)
SGMP                Simple Gateway Management Protocol (TCP/IP)
SHM                 Short Hold Mode (IBM)
SHARE               Society to Help Alleviate Redundant Effort
SIDR                Service Independent Data Requester (Novell)
SIMM                Single Inline Memory Module
SIP                 Single Inline Package
SLR                 Service Level Reporter (IBM)
SLSS                System Library Subscription Service (IBM)
SMK                 Software Migration Kit (Microsoft)
SMS                 Storage Management Services (Novell)
SMT                 Surface-Mount Technology
SMTP                Simple Mail Transfer Protocol (TCP/IP)
SNA                 System Network Architecture (IBM)
SNADS               SNA Distribution Services (IBM)
SNAPDU              SNA Protocol Data Unit (IBM)
SNI                 SNA Interconnect (IBM)
SNMP                Simple Network Management Protocol (Old name) (TCP/IP)
SNMP                Systems Network Management Protocol (TCP/IP)
SOM                 System Object Model (IBM)
PABX                Private Automatic Branch Exchange
SPA                 Software Publisher's Association
SPARC               Scaleable Processor ARChitecture (Sun)
SPECmark            Systems Performance Evaluation Cooperative benchmark
SPX                 Sequenced Packet Exchange (Novell)
SQL                 Structured Query Language
SQL/DS              Structured Query Language/Data System
SRAM                Static Random Access Memory
SRI                 Stanford Research Institute
SRPI                Server Requester Programming Interface (IBM)
SSG                 Service Support Guide (IBM)
STN                 Super-Twisted Nematic
STP                 Shielded Twisted Pair
Sysplex             SYStems comPLEX (IBM)
SYTOS               SYtron Tape Operating System
Tb                  Terabit (= 1,024Gb = 1,048,560Mb)
TB                  Terabyte (= 1,024GB = 1,048,560MB)
TCF                 Transparent Computing Facility (IBM)
TCM                 Thermal Conduction Module
TCP/IP              Transmission Control Protocol/Internet Protocol (USA, DoD,
                    ARPANET)
TDM                 Time-Division Multiplexing
Telco               Telephone company
TFT                 Thin-Film Transistor (also called Active Matrix)
TIC                 Token-Ring Interface Coupler (IBM)
TIFF                Tagged Image File Format (*.TIF files)
TMN                 Telecommunications Management Network
TMS                 Telecommunications Management System
TOP                 Technical and Office Protocol
TOS                 Tape Operating System
TRN                 Token-Ring Network
TSA                 Target Service Agent (Novell)
TSO                 Time Sharing Option (IBM)
TSR                 Terminate Stay Resident (memory resident)
UDP                 User Datagram Protocol (TCP/IP)
UII                 Unix International Inc.
U/L                 Underwriter's Labratory (USA)
U/L                 Upload
UMB                 Upper Memory Block
UNIX                An operating system developed by AT&T
USL                 UNIX System Laboratories Inc. (Previously USO) (AT&T)
USO                 UNIX Software Operation (Old name) (AT&T)
UTP                 Unshielded Twisted Pair
VAD                 Value-Added Dealer (now IR--Industry Remarketer)
VAN                 Value-Added Network
VAR                 Value-Added Remarketer (now IR--Industry Remarketer)
VCPI                Virtual Control Program Interface
VDB                 Virtual DOS Boot
VDM                 Virtual DOS Machine
VDT                 Video Display Terminal
VDU                 Video Display Unit
VGA                 Video Graphics Array (IBM)
VLSI                Very Large-Scale Integration
VM                  Virtual Machine (IBM)
VRAM                Video Random Access Memory
VT                  Virtual Terminal (ISO)
VT-100              Terminal protocol (DEC)
VTAM                Virtual Telecommunications Access Method (IBM)
WAN                 Wide Area Network
WLO                 Windows Libraries for OS/2 (Microsoft)
WORM                Write-Once, Read-Many
WPS                 WorkPlace Shell
X.121               Packet Addressing (CCITT)
X.25                Packet Switching (CCITT)
X.400               Message Handling (CCITT)
X.500               The Directory Service (Address service) (CCITT)
XGA                 eXtended Graphics Array (IBM)
XI                  X.25 SNA Interconnect (IBM)
XMA                 EXpanded Memory Adapter (IBM)
XMS                 EXtended Memory Specification (Microsoft)
XNS                 Xerox Network Services (Xerox)


ΓòÉΓòÉΓòÉ 9. IBM Education (Classes/Self-study) ΓòÉΓòÉΓòÉ

IBM offers a large variety of educational opportunities, ranging from
traditional sit-down classes, to satellite broadcasts, to computer-based
training, to books.  A number of different options are provided here.

To jump directly to the other sections of this document, use the mouse, or Tab
and Enter keys, to select the section to which you wish to jump, below:

Education Topics
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 9.1. OS/2 Customer Classes ΓòÉΓòÉΓòÉ

For the latest IBM customer class schedules, or to enroll in these classes,
call 800-IBM-8322.  Descriptions of these classes are contained in the Catalog
of IBM Education, form number G320-1244.

New classes recently added include:

Introduction to DOS for OS/2 (0.5 days; $158.; Course Code P1042)
OS/2 V2.0 Facilities and Installation Workshop (3 days; $945.; Course Code
P1043)
Introduction to OS/2 V2.0 Programming (5 days; $1575.; Course Code P1044)
Advanced Programming Techniques for OS/2 V2.0 (5 days; $1575.; Course Code
P1045)

Note:  In addition, IBM also offers a number of "private classes."  These
classes are limited to only those of the particular customer who has requested
the class.  Rather than charging per person, private classes are billed at a
flat rate for the entire class.  These classes may be held at the customer's
site or any other appropriate location, including nearby IBM facilities.  This
can result in much lower per-student costs, as well as eliminating travel
expenses, and provides greater flexibility in course scheduling.  For more
information on private classes, call 800-426-2468. To jump directly to the
other sections of this document, use the mouse, or Tab and Enter keys, to
select the section to which you wish to jump, below:

Education Topics
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 9.2. Business Partner Classes ΓòÉΓòÉΓòÉ

IBM Business Partner course descriptions are available electronically through
the PartnerLink system.  These descriptions are also contained in the catalog
of NDD Business Partner Education.  There may also be additional classes
created since this list was last updated.  For more information, or to enroll,
call 800-937-3737.

To jump directly to the other education topics:

Other Sections
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 9.3. FTN Broadcast Schedule & Tapes ΓòÉΓòÉΓòÉ

Periodically IBM broadcasts topics of interest via satellite on the IBM Field
Television Network.  Anyone who wishes may view these programs live by tuning a
dish antenna to the following settings: Satellite SBS-5, at 123┬░ West
longitude, horizontal polarity, transponder 9, 12.117 GHz center frequency, and
6.8 MHz audio subchannel.

In addition, these FTN broadcasts are videotaped, and tapes may be ordered for
later viewing (VHS only).  The following is the schedule of upcoming FTN
broadcasts:

FTN Broadcast Schedule

Date       Time (Eastern)            Title    (Broadcast Number)
Jan. 20, 1992 - 9:30a-11:00a         AS/400 Languages: Here Comes the Future
                                     (93013) |
Jan. 20, 1992 - 11:30a-1:00p         AS/400 Languages: Here Comes the Future
                                     (93013) |

Customers can call 800-282-0226 to order copies of recent tapes and handouts.
When ordering, be sure to give the date, title, and number of the broadcast
(below).  Charges are as follows:

Handouts - $15.00 per copy
One-tape program (Up to 2 hrs) - $30.00 per tape
Two-tape program (Up to 4 hrs) - $50.00 per set

Orders must be charged to Mastercard, Visa, or American Express (no direct
billing or COD).  These materials will be available for approximately 45 days
after the broadcast date.  After this period, tapes are archived and must be
ordered in writing (by IBMers and T/Cs only), as shown below:

IBM Technical Coordinator Program
IBM Corporation 40-A2-04
One East Kirkwood Boulevard
Roanoake, TX  76299-0015
To jump directly to the other sections of this document, use the mouse, or Tab
and Enter keys, to select the section to which you wish to jump, below:

Education Topics
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Footnotes:
                              
This - See how easy it is?  Now press the ESC key (or double-click on the icon
in the upper left corner of this window), to close this panel.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Help - The Action Bar Help option may be selected for information on using the
Help facility.  In addition, you may press the F1 key for more information on a
specific topic.  Help is context-sensitive, so if you highlight a menu option,
and press F1, you will get help for that menu option.  Pressing F1 on an entry
panel will get help on those selection choices.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Bookmark - When you place a bookmark on a topic, it is added to a list of
bookmarks you have previously set.  You can view the list, and you can remove
one or all bookmarks from the list.  If you have not set any bookmarks, the
list is empty.

To set a bookmark, do the following:

 1. Select a topic from the Contents.
 2. When that topic appears, choose the Bookmark option from the Services
    pull-down.
 3. If you want to change the name used for the bookmark, type the new name in
    the field.
 4. Click on the Place radio button (or press the Up or Down Arrow key to
    select it).
 5. Click on OK (or select it and press Enter). The bookmark is then added to
    the bookmark list.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Search - You can specify a word or phrase to be searched.  You can also limit
the search to a set of topics by first marking the topics on the Contents list.
Multiple topics may be marked. To mark a topic, simply hold the Ctrl key and
click on a topic with the mouse.  You will notice that the topic highlighting
bar will be enlarged.  This indicates that the topic has been marked.  To
unmark a topic, just repeat this procedure.

To search for a word or phrase in all topics, do the following:

 1. Choose the Search option from the Services pulldown.
 2. Type the word or words to be searched.  (An asterisk (*) can be used before
    and/or after the search string to perform a wildcard search on a portion of
    a word.)
 3. Click on All sections (or press the Up or Down Arrow keys to select it).
 4. Click on Search (or select it and press Enter) to begin the search.
 5. The list of topics where the word or phrase appears is displayed. If you do
    not get a "hit" on a phrase, try just one of the words in the phrase. You
    may have better luck that way.  Double-clicking on a topic heading will
    display the contents of that section, and the search criteria will be
    highlighted in red, to make them easier to find.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Print - You can print one or more topics.  You can also print a set of topics
by first marking the topics on the Contents list.  Multiple topics may be
marked.  To mark a topic, simply hold the Ctrl key and click on a topic with
the mouse.  You will notice that the topic highlighting will be enlarged.  This
indicates that the topic has been marked.  To unmark a topic, just repeat this
procedure.

To print the document Contents list, do the following:

 1. Choose Print from the Services pull-down.
 2. Click on Contents (or press the Up or Down Arrow key to select it).
 3. Click on Print (or select it and press Enter).
 4. The Contents list is printed on your printer.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Copy - You can copy a topic you are viewing into a temporary file named
TEXT.TMP.  You can later edit that file by using the System Editor.

To copy a topic, do the following:

 1. Expand the Contents list and select a topic.
 2. When the topic appears, choose Copy to file from the Services pull-down.
 3. The system puts the text pertaining to that topic in the temporary TEXT.TMP
    file.

For information on one of the other choices in the Services pull-down,
highlight the choice and press the F1 key.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Options - You can control the appearance of the Contents list.

To expand the Contents and show all levels for all topics, choose Expand All
from the Options pulldown. You can also press the Ctrl and * keys together.

For information on one of the other choices in the Options pull-down, highlight
the choice and press the F1 key.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM 3151 ASCII Terminal Hotline - Provides marketing and technical support for
customers, dealers, and IBMers, including:

o Model/Feature/Function questions
o Installation questions
o Problem Determination
o Application assistance for support of IBM 3151 mode
o Pricing
o Locating authorized 3151 Distributors


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Catalog Solutions Center - Call for information about, or to order, IBM PC
software products.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Personal Systems HelpCenter - The HelpCenter will complement current
support offered by NDD Business Partners and IBM Branches.  The purpose is to
provide end users with a point of contact if their requirements have not been
met by established support systems.

Hours are: 9:00am - 8:00pm, Eastern Time; Monday - Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Desktop Software Product Information Center - The DSPIC was established to
offer current and prospective customers with marketing information about IBM
desktop software products, including:

IBM Current
IBM DisplayWrite Series
IBM Hollywood
IBM Platinum Accounting Series
IBM Storyboard Live!
IBM Storyboard Plus
and other IBM desktop software products

Hours are from 9:00am to 6:00pm, Eastern time; Monday through Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Desktop Software Support Hotline - The DSPIC was established to provide
current customers with technical support on the following IBM desktop software
products:

IBM Current
IBM DisplayWrite Series
IBM Hollywood
IBM Storyboard Live!
IBM Storyboard Plus

Hours are from 9:00am to 8:00pm, Eastern time; Monday through Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM (NDD) Education Registration - IBM Business Partners and IBM employees may
use this phone number to enroll in classes taught at the IBM Business Partner
Education Centers in Atlanta, New York, Chicago, and San Francisco.  Selected
classes are conducted in other cities from time to time.  Check the education
schedule on PartnerLink for class dates, descriptions, and locations. You may
also enroll via PartnerLink.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

EduQuest Technical Support - Installation and Technical Support for EduQuest
software products (including Columbus and Illuminated Manuscripts & Books,
among others), for 3 months after installation. Hours are from 9:00am to
6:00pm, Eastern time; Monday through Friday.


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IBM Employee Sales Information - IBM employees may order employee price lists
and order forms for employee PS/2-related purchases.


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IBM End User Support Help Desk - The IBM EUS Help Desk is a toll-free support
mechanism for customers, provided on a subscription basis.  Charges are based
on the number of customer workstations supported and the hours of coverage
(Between 7:00am and 7:00pm, Monday through Friday; or 24 hours a day, 7 days a
week).  There is no limit to the number of calls a user can place.  Support is
provided for IBM PCs and compatibles, IBM PS/2s and compatibles, Apple
computers, and a variety of IBM and non-IBM commercial software.

For more information about the services provided, or the monthly charge per
workstation, call the 800 # given, or (for IBMers) send a PROFS note to EUSHELP
@ CARVM8.


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IBM Fax Information Service - IBM FAX has been implemented in response to the
needs of customers and prospects to obtain up-to-date product information
(specification sheets, brochures, etc.) through the use of a computerized fax
machine and a voice response unit.  The service allows a person to dial within
the United States, select a document which contains product information of
their choice and have it automatically sent to their fax machine.  IBM FAX is
available 24 hours a day, 7 days a week, and there is no charge associated with
this service.  IBM FAX is also available on tie line by dialing 8-465-4329.
Individuals can benefit from this service by obtaining information on AS/400,
RISC System/6000, personal systems, large systems, education, application
software, IBM services, and general information.


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IBM Developer Assistance Program (IDAP) - Those who register for the IDAP
program are eligible for discounts on IBM hardware and software, entrance into
developer-only classes, electronic technical support, and a subscription to the
IBM Personal Systems Developer magazine.  Only those developing products for
commercial sale (vs. in-house use) are eligible for the IDAP program.  OEM
In-house OS/2 applications developers may register, however, for the OS/2
Application Assistance Center.  See the OS/2 AAC phone number for additional
information.


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IBM General Information - Who do you call for help when you don't know who to
call for help?  The IBM General Information hotline is a good starting point.
They will help direct you through the maze of IBM locations and functions.


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IBM Investments - The IBM Credit Corporation Investments line is available to
all IBM employees, retirees, and spouses.  It allows users to inquire into IBM
Money Market and Mutual Fund account balances, current rates, and other similar
information.


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IBM Authorized Dealer Locator - Customers may call this number, and by giving
their zip code to the operator, receive the names and phone numbers of three
IBM Authorized Dealers located within that zip code.


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IBM Maintenance Agreements - For information about IBM service offerings on the
entire line of IBM typewriters through mainframes, including prices and terms
and conditions.


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IBM Media Relations - This number is the main switchboard for the building
housing several product-specific media relations groups (OS/2, PS/2, etc.).
Just ask for media relations, and you will be prompted for the product you are
asking about, and then transfered to the appropriate group.


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IBM Multimedia Help Line - Call here for after-sale technical support on IBM
Multimedia products.  If requested, an IBM marketing representative will return
your call to discuss multimedia products not generally available, but orderable
by special bid.  The Multimedia Support Center is open Monday-Friday, 8:30-5:30
EST.

To subscribe to the "IBM Multimedia Solutions" newsletter (or to submit
articles), either send a PROFS note with your name and external mailing address
to BARATTO @ ATLVM1, or write to:

Larry Baratto
IBM Multimedia Solutions
PO Box 2150
Internal Zip H8F-19
Atlanta, GA 30301-2150


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IBM Multimedia Information Center -
Potential customers, creators, developers, business partners, and end-users can
call this number for information about IBM's
multimedia offerings, including the Ultimedia series.  For after-sale technical
support, use the Multimedia Help Line.


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IBM National Education Fulfillment Center -
This center offers IBM PS/1 and PS/2 hardware discounts to K-12 and collegiate
school faculty and staff.  They also offer
a limited selection of software offerings, including PALS.


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IBM Special Needs Information and Referral Center -
This center acts as a clearinghouse of information about IBM and non-IBM
products available for the disabled.  The SNIRC
may also be reached through the IBM NSC BBS (see the "IBM Non-Voice Phone
Numbers" section of this document for more information about the BBS).


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IBM Hardware Service -
For information about IBM service contracts for IBM PCs, PS/2s, mid-range, and
mainframe computers and peripherals.


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IBM OS/2 Application Assistance Center -
The OS/2 AAC, located in Dallas, offers application design workshops for
customer application programmers to receive assistance in designing,
developing, and implementing OS/2 applications (including some after-class support).
Assistance is provided for Presentation Manager programming, tools (such as
CASE/PM, EASEL, Choreographer and others) and languages (including REXX), the
Communications and Database Managers, and LAN Manager.  This is a fee service.


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OS/2 Application Solutions Catalog -
This book contains listings of more than 1,400 currently-available OS/2
applications from IBM and other vendors.
For more information about the individual products, contact the appropriate
vendors with the phone numbers and addresses provided.

The OS/2 Application Guide is published twice per year, in time for the Spring
and Fall COMDEX shows.  There is also a 32-bit
supplement to this guide, listing more than 400 additional OS/2 32-bit applications.


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IBM OS/2 Information and Sales -
The IBM OS/2 Information and Sales line can be used by customers to find out
more about OS/2 1.3 and 2.0,
and to place orders for OS/2 SE and EE 1.3, OS/2 2.0, and related products.
Customers purchasing IBM OS/2 1.3 through this hotline will be given an IBM
customer number
entitling them to 90-days of free technical support via this 800#.  OS/2 2.0
customers are entitled to technical and service support from another number, 800-237-5511.
OS/2 1.3 technical support will be provided only for those purchasing OS/2 via
this phone number.  The customer number assigned will be used to
determine entitlement.  OS/2 1.3 customers who purchased their copy through a a
software dealer, or elsewhere, must obtain support from their place of purchase.

Hours are 10:00am-6:00pm Eastern Time, M-F (excluding IBM holidays).


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IBM OS/2 OEM System Compatibility Testing -
The following numbers are ONLY to be used by system vendors seeking to test
their products with OS/2 2.0.  It is NOT for end-users looking for
a list of systems 2.0 will run on.  For such a list, see the OS/2 2.0 Technical
Tips document entitled Systems Supported By OS/2 2.0 in the PS/2 Technical Assistant.

The numbers for vendors to call are:

407-443-8440 (Ron Harp), or

407-982-1462 (Glenn Christensen)


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IBM OS/2 Promotional Items -
IBM offers a number of items (through a fulfillment house) emblazoned with the
OS/2 logo, as well as videotapes of OS/2 demos, for purchase.
Items include coffee mugs, T-shirts, and baseball caps.  This phone number puts
you through to Lees/Keystone Company.  The contact there is Lisa.


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PartnerLink (formerly called CSS/RICS) Dealer Support Line -
FOR DEALERS ONLY!  Dealers may call this number for help in using PartnerLink,
or if they have any questions about order entry.  Support is available Monday
through Friday,
between 8:30am and 8:00pm, Eastern Time.


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IBM PC Technical Books Hotline -
This number may be used by customers to order IBM publications directly.  The
pubs offered are primarily for hardware products, and are mostly technical in
nature.  A free
Technical Books catalog is also available upon request.  Pubs which are not
available through this number may be available through a Dealer (via the
Software and Publication
Order Hotline), or through an IBM Marketing Representative.


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IBM Platinum Accounting Software -
The IBM Platinum Support group provides free dealer support, and end-user
support for a fee.  Contact the 800# for information on the fee structure and
hours of operation.


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IBM Platinum OEM Add-on Database Products -
The IBM Platinum Support group provides marketing information about non-IBM
database products developed by OEMs for use with the IBM Platinum accounting software.


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Prodigy Services Corporation -
The Prodigy Service charges a flat monthly rate for unlimited access to its
news, online shopping, weather information, electronic conferencing, games,
online encyclopedia,
financial information, and hundreds of other features.  Prodigy is compatible
with IBM PC, PS/1, and PS/2 computers, or compatibles, and Apple MacIntosh.
New enhancements include
support for EGA/VGA graphics, mice, and 64-column text in some screens on PCs;
support for Multifinder and color on the MacIntosh; and better performance on
all systems.  Prodigy is
now available nationwide (except Alaska) by local phone call.

Note:  Prodigy is a partnership of IBM Corporation and Sears Corporation.


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IBM Personal Systems Developer -The IBM Personal Systems Developer is a
quarterly publication (in magazine format) written primarily for OS/2
application programmers.  The Developer features a variety of technical
articles, such as programming tips and techniques, product reviews of new
software tools, application development case studies, and interviews with OS/2
industry leaders.

IBM employees, customers, and software vendors write articles for the
Developer.  The magazine is published as part of IBM's Developer Assistance
Program, which offers a variety of support services
for companies that are writing OS/2 applications for resale.

Subscriptions can be ordered by calling the publisher at 1-800-READ-OS2.  IBM
employees can subscribe through SLSS using order number G362-0001.

Articles from the first seven issues of the IBM Personal Systems Developer have
been published in a 770-page book titled OS/2 Notebook: The Best of the IBM
Personal Systems Developer.
This book can be purchased at a local book store, or by calling Microsoft Press
at 1-800-MS-PRESS.


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IBM PS/1 Authorized Reseller Locator -
Customers may call this number, and by giving their zip code to the operator,
receive the names and phone
numbers of up to three IBM Authorized PS/2 resellers (dealers and department
stores) located within that zip code.


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IBM PS/1 386SX Upgrade Trade-in -
Customers may call this number to upgrade from a 286-based PS/1 system (all
models) to the 386SX-based B82 model, with 2MB of RAM
(upgradeable to 6MB on the motherboard) a color display, two 11" AT-style
adapter slots, an 80MB fixed disk drive, and room for another
fixed disk drive, either 80MB or 129MB.

Call this number for details on how to return your existing 286-based PS/1.
This upgrade/trade-in cannot be done through a dealer


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IBM PS/2 Direct Customer Sales -
The IBM PS/2 Direct Sales line can be used by customers to find out more about
the specific PS/2 models sold through this number,
and place orders for them directly with IBM.  At present, the only models
offered through this line are the PS/2 Models 35, 40 and L40 (laptop).

Hours are 10:00am-6:00pm Eastern Time, M-F (excluding IBM holidays).


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IBM NSC/Technical Advisor BBS Status -
If you have trouble contacting either the IBM National Support Center BBS or
the IBM Technical Advisor BBS, and want
to know for sure whether the BBS is down or not, call this number for a
recorded message.


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IBM Tax Deferred Savings Plan (TDSP) Service Department -
The IBM TDSP Service Department is available to all IBM employees and spouses.
It allows touch-tone phone users to inquire into TDSP account
balances, current rates, and other similar information.  Touch-tone and rotary
phone users may also speak to a service representative.

Hours of operation are 6am-11pm Eastern time, weekdays; and 6am-6pm Eastern
time, weekends and IBM holidays.


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IBM Customer Education Schedules -
Customers may call this number to find out the latest schedules for, and enroll
in, IBM customer classes, as well as ordering self-study courses.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Triumph! Workstation Manager Service and Support -
This product is supported by Micronyx, the vendor.  ServiceLink, and
SupportLink, within IBMLink, may also be
available.  These links provide the ability to search product information and
defect databases, report defects, order
defect corrections, and ask questions related to installing or operating this application.


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IBM Automated Fax System - Nearly 4,000 marketing and technical documents
related to the IBM PS product line (hardware and software).  You can request to
have a catalog of documents faxed
to you so that you can scan the list to find documents of interest.  Documents
are requested by document number.  Up to five documents can be requested per
phone call.  You will be prompted for the
fax number to which you want the documents sent.  This service requires a
touch-tone phone, and is available 24 hours a day, 7 days a week.


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IBM National Parts Center Fax order Processing - For Dealers Only! Either the
NPC Parts Order form may be used, or dealers may use their own form, providing
the form contains the following
information, and is on 8.5x11 inch paper:

 1. Company name

 2. Dealer identification number

 3. Customer number

 4. Company bill-to address

 5. Company ship-to address

 6. Name and phone number of person placing order

 7. Part number

 8. Part description

 9. Quantity ordered

10. Whether the order is "Regular" or "Emergency"

11. Purchasing agent signature

12. Dealer's fax number for receipt/acknowledgement

NPC orders received via facsimile will receive a receipt acknowledgement via
return fax no later than the following business work day.

For more information about the NPC fax order procedure, refer to the April 1990
update to the Parts Ordering section of the Service Support Guide (SSG).


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IBM National Support Center BBS - The IBM NSC BBS features product conferences
on PC and PS/2 products, DOS and OS/2, AIX and RS/6000, and more.  There are
also product announcements, downloadable
program and text files, and OS/2 device drivers.  The latest version of the PS
Assistant can always be found on this BBS.

The IBM NSC BBS runs on an OS/2 LAN Server V1.3 Token-Ring network.  Connection information:

o Modem Speeds: 300-9600 bps

o Modems Available: Hayes Ultra V.32 9600 bps; IBM 7855 V.32 9600 bps; and USR
  Dual-Standard V.32/HST 9600 bps

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hrs a day, 7 days a week

o BBS Software: Multi-Net (OS/2-based)

o SysOps: Wyn Easton, Tony Reed

o Usage Charge: None (however your phone company may charge for long distance call)


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IBM Printers (Lexmark) BBS - Lexmark International, Inc. runs a BBS providing
support for IBM printers, including downloadable device drivers.


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IBM Technical Advisor FAX Access to the IBM NSC

Dealers who are registered as IBM Technical Advisors, and who wish to send
information to the IBM National Support Center
via Facsimile may do so.  These FAXes will be given the same priority as
telephone calls to the NSC 800# by TAs.

Note:  Only Technical Advisors may use this FAX number.


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FOOTNOTE: California Software Products supports the IBM RPG Application
Platform, until July 2, 1992, and sells a CSPI-logoed version called Baby/400.


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Greater Chicago Online BBS - Catering to OS/2 users.  Home of the Chicago OS/2
User Group.  Full access given on first call with lenient upload/download
ratios.  Mission is to assist OS/2 users with a complete
file selection of OS/2 freeware and shareware.

o Modems Available: Hayes V.32 14.4Kbps, Node 1; Hayes V.32 9.6Kbps, Node 2.

o Modem Speeds: 300-14,400 bps

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: Wildcat 3.02, OS/2, Novell 3.11 server

o Fidonet Address: None

o SysOps: Bill Cook

o Usage Charge: Subscribers - $10.00/year for 90 minutes/day access.
  Non-Subscribers - no charge for 35 minutes/day.


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FOOTNOTES:

Delaware Valley OS/2 User's Group BBS - The BBS is an independent forum for the
open exchange of information about the OS/2 operating System, its applications,
languages and development tools
among the users, developers, and suppliers of these products.  Features online
newsletter and articles, forums, tech tips and more!  Connection information:

o Modems Available: USR Courier HST Dual Standard

o Modem Speeds: 1200-14,400 bps

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 Hours

o BBS Software: Magnum (OS/2-based)

o Sysop: Chuck Giglia

o Usage Charge: None (PCUG members get 3 hr/day access; non-members get 30 min/day)


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DeTail BBS - DeScribe Inc., which produces the DeScribe Word Processor
OS/2-based software, runs this bulletin board for the support of their OS/2
products.  Connection information:

o Modems Available: Unknown

o Modem Speeds: 300-2400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Hours Unknown

o BBS Software: Mitchtron (OS/2-based)

o Sysop: Unknown

o Usage Charge: Unknown


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Gateway/2 OS/2 BBS - Home of the St. Louis OS/2 User's Group and home of the
OS2NET BBS Network.  More than 100MB of OS/2 shareware programs available for
download, and over 20 networked OS/2 conferences

o Modems Available: Intel 9600EX

o Modem Speeds: 1200-9600 bps (V.32, V.42bis)

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 22 hours (5:00am-3:00am)

o BBS Software: Wildcat 3.02; OS/2 LAN Server

o Fidonet Address: 1:100/220

o OS2NET Address: 81:200/1

o Othernets: SMARTNET, USENET, TOADNET

o SysOp: Ron Gines

o Usage Charge: 30 days free access.  St. Louis UG members free ($50/year
  dues).  All other callers, $15/six-months.  First call has limited access
  (for protection from pranksters).  Access
  upgrade is available to all completing the logon questionnaire.


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Icaro BBS - Home of Spain's national OS/2 conference.  Carries international
OS/2 conferences (OS/2, OS/2 BBSs, OS/2 programming and OS/2 LANs).  Many
megabytes of OS/2 programs available for download.

o Modems Available: USR Dual Standard 14.4Kbps with V.32bis and ASL

o Modem Speeds: 1200-9600 bps (V.32bis)

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: Unknown

o Fidonet Address: 2:341/1

o SysOps: Jose Pedro Moro (also reachable on CIS as 100021,176 and internet as
  [e-mail]), and Emilio Castellano

o Usage Charge: 3000 pesetas (around US$30) annual fee, for unlimited access
  and file downloading


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MonuSci CBCS - The MonuSci CBCS provides a service to members and non-members
alike who need help on OS/2 and its applications.  The board also holds the
latest utilities for OS/2 and DOS and makes them available to all callers.
News of user group activities and special offers are provided online.
Connection information:

o Modems Available: Courier HST-DS+ (two lines)

o Modem Speeds: HST, V.21/22/22bis, V.32/32bis, MNP5, V.42/V.42bis.

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 22 Hours (4:00am-2:00am)

o BBS Software: Maximus 2.0 (OS/2-based)

o SysOp: Mike Gove (CIS ID 10031,2246)

o Usage Charge: None (MonuSci user group members have access to special areas)


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Multi-Net BBS - Multi-Net Communications, which produces the Multi-Net
OS/2-based BBS software, as well as the Pmcomm async communications program,
runs this bulletin board for the support of their OS/2 products.  Connection information:

o Modems Available: Intel V.32

o Modem Speeds: 300-9600

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Hours Unknown

o BBS Software: Multi-Net (OS/2-based)

o Sysop: Paul

o Usage Charge: None

o Voice Support: [phone]


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Nerd's Nook BBS - Features 4 phone lines, 210 conferences, over 100MB of
OS/2-related files, and a total of over 1GB of storage overall.  Nerd's Nook is
sponsored by Helpnet for the Impaired,
and features more than 60 impairment-related conferences.  Connection information:

o Modems Available: USR Dual Standard

o Modem Speeds: 2400-14.4K bps (V.32, V.42bis)

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: PCBoard (DOS-based)

o Fidonet Addresses: 157/2 and 157/3

o Sysop: Butch Walker

o Usage Charge: No charge for base usage (1/2 hour per day) with optional usage
  charges for expanded services.


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Occam's Razor BBS - Carries all Fidonet OS/2 conferences: OS/2, OS2DOS, OS2LAN,
OS2HW, OS2PROG, and OS2BBS (plus other, non-OS/2, conferences).  Also 15 local
conferences, including OS/2.
200MB of downloadable files (including 40MB of OS/2 files).  Connection information:

o Modems Available: USR Dual Standard

o Modem Speeds: 1200-38.4K bps

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: PCBoard (DOS-based)

o Fidonet Address: 373/18

o Sysop: Conan Dickson

o Usage Charge: None


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OS/2 BBS

o Modems Available: Unknown

o Modem Speeds: 300-2400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Unknown

o BBS Software: Unknown

o Sysop: ???

o Usage Charge: Unknown


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

OS/2 & Sound BBS - A multi-purpose BBS, containing an OS/2 conference.
Connection information:

o Modems Available: Unknown (MNP Class 4)

o Modem Speeds: 300-2400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: RBBS (DOS-based)

o Sysop: ???

o Usage Charge: None


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OS/2 Sydney BBS - The OS/2 Sydney BBS carries all fixes for OS/2 and DOS, on
day of announce.  It also carries about 50MB of OS/2 shareware.
Connection information:

o Modems Available: Unknown

o Modem Speeds: Unknown

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Unknown

o BBS Software: Maximus 2.0 (OS/2-based)

o Fidonet Address: Unknown

o SysOp: Jim Cantor

o Usage Charge: None


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PC Ohio BBS - PC Ohio is the club BBS for the Greater Cleveland PC User's Group
(GCPCUG), and Cleveland PC Business Users Group (PC BUG).  Voted Best BBS in
America for 1990 and 1991, by Computer Shopper magazine.
Twelve CR-ROM drives, 1,500 conferences, 400 download directories, and over
100,000 files online (16GB of storage space), total.  Featuring more than 30
OS/2 conferences with >77MB of OS/2-related files.
Connection information:

o Modems Available: USR Dual Standard (35 lines)

o Modem Speeds: 2400-16800 bps (V.32, V.42bis)

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: PCboard (DOS-based)

o Fidonet Address: 1&157/200

o Othernets: Intelec, Internet, Nanet, Racenet, Rime, Smartnet, Uninet

o SysOp: Norm Henke

o Usage Charge: $48/year for one hour access per day; limited privileges of 30
  minutes per day for first 30 days.  30% discount for members of the GCPCUG or
  Cleveland PC BUG.

o Address: PC Ohio, P.O. Box 21411, Cleveland, OH  44121


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The Prodigy Service - The Prodigy service contains many bulletin board
conferences discussing many different topics.  To follow the discussions of
OS/2, JUMP "Computer Club" and select the topic(s) you wish to read through.
At present there are two topics that contain OS/2 discussions: "Windows and
OS/2" and "Operating Systems."


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Rucks Place/2 BBS - OS/2 shareware software, example code, and programming
tools are available for download.  OS/2 messaging areas online are tied to the
international echomail network.  Separate
areas for general OS/2 discussion, OS/2 BBSes, LANs, technical talk, and
programming are carried, as well as several areas specific to Dallas-Ft. Worth
area users.  First-time
callers receive full access privileges.  Connection Information:

o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL

o Modem Speeds: 1,200-14,400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Unknown

o BBS Software: Unknown

o Fidonet Address: 1:130/[e-mail]

o Sysop: Ken Rucker

o Usage Charge: None


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OS/2 Shareware BBS - Catering to OS/2 users and developers openly available on
two phone lines with an additional line for contributing callers.  Over
1800 OS/2 specific files available for download.  Full access given on first
call with no upload/download ratios enforced.  Also a member of the
Fidonet international computer network, carrying the OS2, OS2BBS, OS2Lan, and
OS2Prog echomail conferences.

o Modems Available: USR Dual Standard 14.4K bps; all 3 nodes

o Modem Speeds: 300-14,400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 703-385-4325 - 22 hrs; 703-385-0931 - 24 hrs; Subscriber Line - 24 hrs.

o BBS Software: Maximus (OS/2-based)

o Fidonet Address: 1:109/347 and 1:109/357

o Sysop: Pete Norloff

o Usage Charge: (see below)

Access levels 1 and 2 are reserved for contributors.  The following
contributions are requested for access:

                       6 months   12 months
                         access      access
Access level 1            $18         $30
Access level 2            $27         $48

                                       Download
                             Minutes   Mbytes    Phone
                             Per Day   Per day   Lines
Non-contributor access:        30       1.0        2
Access level 1                 45       3.0        3
Access level 2                 90       6.0        5

New callers have immediate full free access on the open nodes, with the above
time and download limits.


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Soldier's Bored BBS - Catering to OS/2 users.  A selection of OS/2 PD/Shareware
available for download.  New users get download priveleges on the first call.
Also a member of the Fidonet international computer network, carrying four OS/2
FidoNet conferences: OS/2, OS/2 LAN, OS/2 Programming, and OS/2 BBS.

o Modems Available: USR Dual Standard (HST/V.32).
o Modem Speeds: 300-9600
o Parity/Data Bits/Stop Bits: N/8/1
o Operation: 23 Hours (5AM-6AM EDT set aside for mail only)
o BBS Software: Maximus (OS/2-based), Binkleyterm OS/2 mailer
o AlterNet Address: 7:49/437
o Fidonet Address: 1:106/437
o Sysop: Art Fellner
o Usage Charge: None