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Waveform Audio File Format  |  1997-03-17  |  243.5 KB  |  1 channel  |  22,050 sample rate  |  11 seconds
Transcription: Let's take a closer look at loyalty. A good way to think about loyalty is in the context of market structure. That's what we'll do here. Close this message and click on the loudspeaker button to learn more.