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Waveform Audio File Format  |  1997-03-13  |  311.6 KB  |  1 channel  |  22,050 sample rate  |  14 seconds
Transcription: A common view is that satisfaction is a function of performance relative to expectations. It's a simple picture and it makes a lot of sense, but is that the whole story? Click on the right pointing arrow to learn a little bit more.