Transcription: Welcome to How to Handle Conflict and Confrontation, a training program from National Seminars Group, a division of Rockhurst University's Continuing Education Department. In this training program, you'll learn how to view conflict as a positive experience. You'll discover that conflict can propel you to greater achievement. And you'll develop the skills that empower you to manage conflict successfully. In the next 60 minutes, leadership expert and author Sharon Spano will teachconflict management techniques of the world's most successful people.
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