Acrobat Reader 2.1 for Windows

Contents:

• What's New in Acrobat Reader 2.1 for Windows
• System Requirements
• Installation Instructions
• ATM and Fonts
• Troubleshooting

What's New in Acrobat Reader 2.1 for Windows

Adobe's ATM technology for rendering Type 1 fonts has been built into Acrobat Reader 2.1 for Windows so it is no longer necessary to install ATM on Windows systems.

Acrobat Reader 2.1 now accepts some specially enabled plug-ins, such as Weblink and Movie. This allows Acrobat Reader users to take advantage of new capabilities in PDF files created with Acrobat Exchange, for example following World Wide Web (URL) links or viewing QuickTime and AVI (Windows only) movies within a PDF document.

Printing quality has been improved to non-PostScript printers.

Limitations in printing to some non-Postscript printers with non-square pixels (some fax modems and dot-matrix printers) have been removed.

Acrobat Reader 2.1 generates DSC-compliant PostScript when used with the AdobePS 3.0 (or later) printer driver.

System Requirements

• 386-, 486-based, or Pentium-based personal computer
• Microsoft Windows 3.1, Windows 95, or Windows NT 3.5 or greater
• 4 MB application RAM
• 4 MB hard disk space
• 1.44 MB 3.5" floppy disk drive

Installation Instructions

The installation process does not install ATM, edit any INI files on your system, and a does not force a restart of Windows after completion.

To Install Acrobat(TM) Reader 2.1:

1. From the Windows Program Manager, choose Run from the File menu.
2. Type: [drive]:\acroread.exe
3. Follow the instructions on your screen.

How Does The Installer Handle Adobe Type Manager (ATM) and Fonts?

If TrueType versions of Times, Helvetica, Courier, Symbol, or Zapf Dingbats are installed on your system, they are not replaced nor moved.

Troubleshooting

If you downloaded the Reader from an online service or internet site, check that the file transferred properly.

When launched, the Acrobat Reader installer (ACROREAD.EXE) makes a copy of the ACROREAD.EXE file in the temp directory specified in the AUTOEXEC.BAT file. When the drive and directory listed in the "Set temp=" line in the AUTOEXEC.BAT file are invalid or you don't have write access to that drive and directory,or enough space on the drive, the Acrobat Reader installation fails, and returns the errors "Cannot load the language library", "Cannot load the license agreement", or "Not enough free disk space to continue installation".

Do one or more of the following:

• Ensure there is at least 4-8MB free disk space available on the hard drive onto which Acrobat Reader is being installed.

• Ensure the "Set temp=" line in the AUTOEXEC.BAT is valid:
  1. Open the AUTOEXEC.BAT file in a text editor that saves as text-only (e.g., Windows Write, Notepad).
  2. Locate the line that reads "Set temp=" and verify the drive and directory following the equal sign are valid. When the "Set temp=" line points to an invalid drive or directory, edit the line to point to a valid drive and directory, then save the file as text-only.
  3. Reboot the computer.

• Ensure you have write access to the drive where the TEMP directory is located.

Acrobat Exchange and Reader 2.1 are Windows 95 compatible applications, but they are not yet Windows 95 logo compliant. This means they will run under Windows 95 but may not meet all of Microsoft's guidelines for complete Windows 95 compliance, such as various user interface elements, long filenames, etc. A Windows 95 logo-compliant verions of Acrobat Reader is scheduled for early 1996.

Toolbar - If you change the 3D Objects color in the Display Properties dialog (Appearance panel) the activated buttons in the toolbar will not display properly. For best results, use the Windows Standard color scheme.

n-up Printing - n-up printing from Acrobat Exchange does not work with the standard PostScript printer driver installed by Windows 95. n-up printing is supported by the AdobePS 3.01 (or later) driver.

Weblink Plug-in Issues

Spyglass Mosaic under Win32s crashes intermittantly when a download is cancelled from Weblink.

An invalid gopher URL (e.g. gopher://example.com/pub/test.pdf) will download an error message as a text file with the PDF file name. Acrobat Reader will return the message "There was an error opening this document. File does not begin with %PDF-".

If the web browser is busy contacting the host for over one minute, Weblink will return the message "The web browser has not responded to your request for over 1 minute: terminating request". The browser may not respond to Weblink's attempt to cancel; use the web browser button in the toolbar to activate the browser and manually cancel the request.

PCL Printing Issues

The printer drivers shipped with Microsoft Windows 3.1 for the HP LaserJet III, IIID, IIIP, and IIISi printers may not work well with Acrobat Reader (and other applications for that matter). Adobe recommends you use a PCL printer driver based on the Universal Printer Driver V.3.1.2. Here are four ways to get this driver:
• COMPUSERVE. Type "GO MSL" to get to the Microsoft Software Library forum. Download the file named HPPCL5.EXE. Place this file on an empty, formatted DOS diskette then from DOS run the file to extract the driver and installation instructions which are in the file named printer.txt.

• MICROSOFT'S BULLETIN BOARD. Microsoft's bulletin-board download service can be reached at 206-936-6735. It supports up to 9600 baud and you should set up your modem to use 8-bit, 1 stop bit, and no parity. Once connected, there is a menu-driven bulletin board. Download the file named "HPPCL5.EXE" and follow the same directions as above.

• MICROSOFT. If you don't have a modem, you may call Microsoft directly at 206-637-7098 or 800-426-9400 and obtain the LaserJet III printer drivers on a diskette.

• HEWLETT PACKARD. Again, if you don't have a modem, you may call Hewlett Packard directly at 303-353-7650 and obtain the LaserJet III printer drivers on a diskette. You may also use this number to obtain the latest printer drivers for the HP LaserJet 4, DeskJet, and PaintJet families of printers.

If you experience problems printing to HP LaserJet printers in the 600-dpi mode try switching back to 300-dpi mode or if it is equipped with a PostScript option, use the PostScript mode for 600-dpi printing. This 600-dpi PCL5 printing problem does not seem specific to Acrobat.

Documents with various graphic images may not print correctly to the LaserJet 4 in PCL mode at 600 dpi unless the Graphics option in the Windows printer driver setup is set to Raster mode.

To increase printer performance of documents formatted entirely in landscape orientation to non- PostScript printers the printer driver must be set in landscape orientation in the Windows printer setup.

Postscript Printing Issues

AdobePS 3.01 driver - For best results when printing to PostScript printers, Adobe recommends you use the AdobePS 3.01 (or later) driver. The driver and installation instructions are included on the Adobe Acrobat 2.1 Sampler CD.

AdobePS 2.1.1 Driver - You may experience problems when printing from Acrobat Reader 2.1 when using the AdobePS 2.1.1 printer driver. The problems occur in printing certain documents that use TrueType fonts or extended characters, such as typographic quote marks. A PSPrinter 2.1.2 update that fixes both of these problems is available. The AdobePS 2.1.2 update upgrades an installed version of AdobePS 2.1.1 to 2.1.2 is available from the following sources:

• COMPUSERVE. Type GO ADOBE to get to the Adobe forum.

• FTP. Adobe's ftp Server is at ftp.adobe.com. The path to the updater is ftp.adobe.com/pub/adobe/Applications/Drivers/Windows/adobeps.exe

• WORLD WIDE WEB. Adobe's World Wide Web server is at http://www.adobe.com.

• PHONE. Call 800-521-1976 to have the AdobePS 2.1.2 update disk sent to you directly. Shipping and handling charges may apply.

Note: The update is not the complete, standalone AdobePS 2.1.2 driver. It will only update a previously installed version of AdobePS 2.1.1.

Memory Issues If you encounter problems, such as as VMerror, printing to PostScript Level 1 or 2 printers it may be because the printer has little available memory (for example, a non-upgraded LaserWriter, LaserWriter Plus, LaserWriter II NT or NTX). There are two potential solutions to this problem:

• In the General Preferences dialog (select from the Edit/Preferences menu) you may choose to use Serif only or Sans only for font substituion. This frees up additional memory in the printer and chances are your document will print successfully.
• The other option is to purchase more memory for your printer.

Apple Personal LaserWriter NT If you are using an Apple Personal LaserWriter NT printer that has not been upgraded to a Personal LaserWriter NTR, Acrobat Reader won't be able to print substitute fonts. Contact your Apple dealer for information on upgrading your printer.

CANON BJC 800 PRINTER In order to properly print text, graphics, and images to this printer be sure to check the Use Print Manager option in the Printers control panel.

CANON LBP-8IV Use the printers bitmap mode for best results.

COMPAQ MGA8.DRV VIDEO DRIVER Using this video driver (installed on Compaq DeskproXL 586 (1024x768, 640x480, 256 colors) with Compaq Qvision 2000 board may cause Acrobat Reader to crash. Solution: Turn off Page Caching in the Edit > Preferences > General dialog.

HP DESKJET 500C This printer has an unprintable area near the top of the page. Be sure to use the Shrink to Fit option in Acrobat Reader's Print dialog.

FONT NOT FOUND A font not found error may indicate that ATM did not have enough memory to create a substitute font. See the Improving Performance section of this file for information on how to increase the memory available to ATM (if installed).

INSTALL Due to problems with some Desktop Managers, during installation the Adobe Acrobat program group and the Acrobat Reader program item may not be created. By default, the program is installed in the directory c:\acroread and the executable is c:\acroread\acroread.exe.

LOTUS NOTES When you open an embedded PDF file from a Notes database, the Acrobat Reader window may seem to flicker slightly. This is because Lotus Notes is giving Acrobat Reader OLE instructions to Show, Hide, then Show the PDF document.

MACH 32 VIDEO CARD FROM ATI If you are using the MACH 32 ATI card, be sure to use the 256-color mode with the Color Pallette ON. In other words, do not use the 256-color mode with the color pallette off. For Acrobat, make sure the Pallette is ON.

NEC ULTRALITE VERSA LINEAR DRIVER Rotated images may display with artifacts when using the UltraLite Versa Linear 640x480 256 color video driver. Solution: Use the UltraLite Versa 640x480 256 color driver.

NUMBER 9 VIDEO DRIVER When Acrobat Reader's page caching is enabled, if you experience horizontal lines running across the page try turning off the turbo mode in the #9GXE video driver. This can be done via the Turbo menu in the program ô#9GXE Statusö available in the #9 Hawkeye Control Panel.

PAGE CACHING Page caching is disabled for 16-bit and 24-bit displays and the option is grayed out in the General Preferences dialog.

PATTERNS Files produced by the Acrobat Distiller containing patterns may display slowly and cause memory shortages. This can often be the case when applications represent patterns as thousands of small Type 3 font characters. If you experience this problem, it is recommended to use color rather than pattern fills.

PC TOOLS FOR WINDOWS 1.0 No Adobe Acrobat group is created and no program items/icons are created. See INSTALL problem above for description of workaround.

PHONENET PhoneNet does not properly map Macintosh file names containing upper-ASCII characters. As a result, you will not be able to open any such files in Acrobat Reader. Solution: Don't use special characters in file names to be accessed by both Macintosh and Windows users over a PhoneNet network.

PRINTING FROM FILE MANAGER Only one PDF file at a time can be selected and printed from the File Manager.

ROTATED/TRANSFORMED TRUETYPE FONTS You may encounter some problems with displaying or printing rotated or otherwise transformed TrueType fonts. This is a limitation of TrueType and Windows. For best results, we recommend you use Adobe PostScript Type 1 fonts in your documents.

STANDARD MODE Acrobat Reader 2.1 does not work in standard mode; you must be running Windows 3.1 in enhanced mode.

SYSHOOK Syshook is an application that patches the system menus of applications; it does not work well with Acrobat Reader.

TRUE TYPE TrueType fonts cannot be reencoded. Because of this limitation, documents that were created using some special characters in a Type 1 font may not display correctly if a TrueType version of the font with the same name is installed on your system. When this happens, the error message ôSome text in the font and character 'FONTNAME ###' could not be displayed or printed correctly. The font could not be reencoded.ö is displayed. Since the Acrobat installers do not replace TrueType versions of Times, Helvetica, and Courier you may get this message with these fonts. Solution: Use the Custom Install option to install a Type 1 version of these fonts.

WINDOWS FOR WORKGROUPS The Windows for Workgroups Netware extensions (\windows\netx.com) have been known to cause problems with Acrobat Reader's Open dialog, as well as other applicationÆs Open dialog. Solution: Contact Microsoft.

WRONG COLORS If the colors on your monitor seem completely wrong, try the following. In the Acrobat Reader's ini file (c:\windows\acroread.ini) try changing the line 'IS8514=4' to 'IS8514=105'.

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