H E L P


What to do when things go wrong

We've done our best to minimise the possibility of problems with this CD. However, this page is your quick guide to what to do if you have problems. If you have a question about or a problem using the CD, chances are that someone's had it before. Check out our list of Frequently Asked Questions. You can also read about Getting started and How to use this CD.

Section index

Third-party software

Installing software

Internet connections

Playing it safe

Online support sites

 How to use this CD

Frequently Asked
    Questions

About us

Information

Problems with the CD

To replace a faulty disc, please email APC or phone (02) 9288 9123. For problems with broken links, damaged files or queries about browsing these pages, contact cd@apcmag.com or fax (02) 9267 4909. Please note that we may not be able to answer all queries over the phone, so email or fax is our preferred method.

Please include your name, address, contact phone number and email address with all correspondence, and as much detail about the problem as possible.

Before using any software on the CD, be sure to read all associated README files and documentation. You should also pay close attention to and abide by any licensing agreements. It is important that you also virus-check all files before use.

 

Third-party software

The only content provided by APC itself on the CD is HTML pages, much like a Web site. If you have any problems with evaluation software on this CD, you should contact the software developer or distributor of that product for support and information. In the same way that APC can't provide technical support for the products we review in the magazine, we're unable to offer technical support for other parties' software included on the CD for evaluation by readers.

The software on the CD is provided as is to readers to save you the time and money it would cost you to download it from the Internet. Due to the volume of software included on the CD, and the very specific nature of most problems with third-party software, APC simply can't provide effective support for this type of software. We strongly recommend that the quickest and most effective way to access support for these products is to contact the developer or distributor. Most provide either a Web site or email address for support.

Some software -- especially beta or pre-release -- is provided as is by the developer, and is not supported at all. Approach all beta software very cautiously. Support for shareware is frequently only available to registered users.

Installing software

APC does not and will not provide technical support for any of the programs on the CD. We will only provide support if you do not know how to browse the CD and view its contents. Please refer to the following instructions for installing software from our CD.

   Windows
   Linux 
   PDAs
   Mac OS 
   OS/2

Internet connections

Please contact your Internet service provider for help with Internet connections or sign-up kits.

Playing it safe

You should regularly back up any important files on your system and virus-check all software before installing it. While we take every precaution to ensure that only virus-free and uncorrupted files are provided on the CD, you can never be too careful. Before installing any software, follow this checklist:

  • Virus-check the software to be installed
  • Read all README files and associated documentation
  • Back up important files before installing beta software, and approach all pre-release software cautiously
  • Carefully read and abide by any licensing agreements
  • Read any reviews available in APC or elsewhere
  • Visit the developer's Web site for more information about the product

Online support sites

You can learn more about using the Internet at the following sites:

You can find help for common problems with major software packages and operating systems at the following sites: