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The services and prices listed in the following table are available in the United States only. Support outside the United States may vary, the worldwide Web site listed in the table for regional contact details. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
| Item | Description |
| Online support information | For general questions, visit the Microsoft Web site, or in Canada, visit the Microsoft Web site.
For articles targeted at specific issues, visit the Microsoft Knowledge Base. To work with a Microsoft Support Professional over the Internet, you can submit an online request form at the Microsoft Web site. For the general support policy, visit the options page at the Microsoft Web site. |
| Phone support | For Paid Assisted Support, call (800) 936-5700 in the United States or (800) 668-7975 in Canada. You can also call (425) 637-9308 in the United States, or (905) 568-3503 in Canada (toll charges may apply). |
| TTY service | Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the United States. In Canada, call (905) 568-9641. |
| Worldwide | Support outside the United States and Canada may vary. For regional contact details, visit the international page at the Microsoft Web site. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained Windows Media Encoder. |