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ChatBlocker
Frequently Asked Questions
Below is
list of the most frequently asked questions the support team receives.
For a more up-to-date list of common questions and answers, visit our
online
support page.
I run
ChatBlocker, but nothing happens. What's wrong?
If you
run the ChatBlocker.exe module, and find that no program executes,
it is VERY likely that you have configured ChatBlocker to run in total
stealth mode upon activation. To take ChatBlocker out of stealth mode,
you will need to simultaneously press the correct key sequence to
bring ChatBlocker out of stealth mode. This key sequence is as follows:
Ctrl / Shift / Alt / F8
I can
not rename ChatBlocker! What is wrong?
This
simply means that you cannot rename ChatBlocker.exe because it is running
already. To stop ChatBlocker from running, you will have to manually
close it. To do this, simply end the monitoring process and hit the
"X" on the main ChatBlocker interface window. Once you have
closed ChatBlocker, you can freely rename the ChatBlocker.exe module without
receiving any errors!
I press
the hotkey sequence to remove ChatBlocker from stealth mode, but nothing
happens. Why?
If nothing
occurs when you press the appropriate hotkey to remove ChatBlocker
from stealth mode (Ctrl / Shift / Alt / F8). This means that ChatBlocker
is not running in stealth mode, or ChatBlocker is not monitoring your
machine. If this is the case, ensure ChatBlocker is running, and if
it is, but not in stealth mode, simply click the ChatBlocker icon
on your system tray (near the clock) to bring up the main ChatBlocker
control panel.
Note:
Ctrl / Shift / Alt / F8 will NOT work if you have changed the stealth
mode HotKey inside the ChatBlocker Preferences window. If you have
changed the default HotKey, you will need to press that hotkey instead
of Ctrl / Shift / Alt / F8.
What
Operating Systems is ChatBlocker compatible with?
ChatBlocker
will work across all Windows platforms. This includes Windows 95/98/ME/NT/2000/XP!
Which
Instant Message Platforms does ChatBlocker support?
ChatBlocker
will record and block chat and Instant Message conversations for ALL
of the following chat platforms:
- AOL
Instant Messenger
- America
Online
- ICQ
2000/2001
- Yahoo
Messenger
- MSN
Messenger
Why
isn't ChatBlocker recording any of my instant messages?
If ChatBlocker
is NOT recording chats and instant messages, ensure that you have
enabled this feature under the Logging tab inside the General Configuration
screen. Also, double check to make sure that the software for the
chat platform you wish to monitor is up to date. If this chat software
is an older build, ChatBlocker may not be able to monitor the instant
messages/chats correctly.
I am
not receiving the ChatBlocker logs via e-mail. What's wrong?
If you
are not receiving your e-mail delivery logs, you may have specified
the wrong SMTP Host inside the SMTP Mail Delivery configuration screen,
or you mis-typed your e-mail address. Double check your SMTP Mail
Settings inside ChatBlocker, and if the problem persists, you may need
to consult your system administrator or ISP for your SMTP Host.
Tip:
To find out exactly what is going wrong and why you are not receiving
e-mail delivery logs, perform a Test/Simulate E-mail Delivery. If
the test e-mail fails, you can view the exact error of what is going
on and how to fix it!
I choose
to install ChatBlocker without an UnInstaller and now I want to uninstall
ChatBlocker. How can I go about doing this?
If you
installed ChatBlocker without an uninstaller, you can simply locate the
ChatBlocker files in Windows Explorer and delete them manually. To ensure
the files are completely deleted, make sure ChatBlocker is NOT running.
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