# ! 

# $ ! > Help for signing in to your service
This is the troubleshooting Help file for signing in to your service. For information about the options on the Sign-In dialog boxes, right-click the item you want information about, and then click What's This on the popup menu.
{button ,JumpID(>proc4,ICM_TRB)}	Troubleshooting.
{button ,CloseWindow("proc4")}	Close this window now.

# $ > Sign-In Troubleshooter
This troubleshooter will help you solve problems that you may encounter while signing in to your service.
Just click to answer the questions, and try the suggested steps to fix the problem.
What’s wrong?
{button ,JumpID(>proc4,ICM_TRB_ERRMSG)}	The Connection status area shows an error message.
{button ,JumpID(>proc4,ICM_TRB_OS4)}	A TCP/IP problem has occurred.
{button ,JumpID(>proc4,ICM_TRB_REDIAL)}	I hear a busy signal.
{button ,JumpID(>proc4,ICM_TRB_OPERMSG)}	I hear a message from the operator.
{button ,JumpID(>proc4,ICM_TRB_DIALINGPROP)}	I hear a ring, but either there is no answer or a person answers.
{button ,JumpID(>proc4,ICM_TRB_PHONE_PICKUP_DIS)}	My modem disconnects while I’m signing in to or using the service.
{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)}	My modem is fine, but I still can’t connect.
{button ,JumpID(>proc4,ICM_TRB_OS2)}	I can connect to the service, but I can’t use e-mail, read newsgroups, or connect to a Web site.
{button ,JumpID(>proc4,ICM_TRB_TUNNEL_OS)}	I cannot connect to my private network using a secure connection.
{button ,JumpID(>proc4,ICM_TRB_LOGON)}	I cannot save my user name and password.
{button ,JumpID(>proc4,ICM_TRB_PHONE_BOOK)}	There is a problem with the phone book.

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# What is the error message?
{button ,JumpID(>proc4,ICM_TRB_NAMEPWD)}	You must type your user name, password, or domain name before you can connect.
{button ,JumpID(>proc4,ICM_TRB_PHONENUM)}	You must provide a valid phone number before you can connect.
{button ,JumpID(>proc4,ICM_TRB_CHKIDPWD)}	The password is incorrect.
{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)}	The modem is not configured correctly.
{button ,JumpID(>proc4,ICM_TRB_CHKCABLES2)}	The modem is not responding.
{button ,JumpID(>proc4,ICM_TRB_CLOSEPROGS)}	Another application is using the modem.
{button ,JumpID(>proc4,ICM_TRB_CHKCABLES)}	The modem could not detect a dial tone.
{button ,JumpID(>proc4,ICM_TRB_REDIAL)}	There was a busy signal or no answer.
{button ,JumpID(>proc4,ICM_TRB_PHONE_PICKUP_CARRIER)}	Cannot establish a connection.

# Type your user name, password, and domain name
1	In the Sign-In dialog box, type the name you use to identify yourself to the service in the User name box and your password in the Password box.
2	If necessary, type your domain name in the Domain box.
3	Click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_NAMEPWD2)}	No. I can’t remember my user name or password.
{button ,JumpID(>proc4,ICM_TRB_ERRMSG)}	No. I get another message in the Connection status area.
{button ,JumpID(>proc4,ICM_TRB)}	No. There’s another problem. Go back to the beginning of this troubleshooter.

# Contact customer support for your service
If you’ve forgotten the name and password you use to sign into the service, you will need to contact customer support to get a new name and password. 

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Select a phone number from the Phone Book
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click Phone Book next to the Phone number box. 
3	Change the Service type, Country, and State or region settings as needed.
4	In the Access numbers list, click the phone number you want.
5	Click OK twice, and then click Connect.
Notes
·	You can also assign a backup number to dial in case the first phone number is busy.
·	If the Phone Book button is unavailable, contact customer support for your service to get alternate phone numbers.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_ERRMSG)}	No. I get another message in the Connection status area.
{button ,JumpID(>proc4,ICM_TRB_NUMMODEMS)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Are you using more than one modem?
{button ,JumpID(>proc4,ICM_TRB_MULTMODEMS)}	Yes, at least two modems are installed on my computer.
{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)}	No.

# Select a different modem
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click the modem you want to use in the Connect using list.
3	Click OK and then click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)}	No. What else could be wrong?

# Close other programs
1	Close all programs that might be using the same communications port as your modem, such as any fax software, HyperTerminal, or Phone Dialer.
2	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_MODEM_ONOFF)}	No. What else could be wrong?

# Check your cables
1	If you are using an internal or external modem, make sure the "Wall" or "Line" end of your phone cable is connected to a telephone service jack in the wall (often called a "wall jack"). 
2	Make sure all cable connections are secure.
3	Verify that your phone cable is working by trying it with your telephone or replacing it with a cable that you know works.
4	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_MODEM_ONOFF)}	No. What else could be wrong?

# Check the power to your modem
1	While your computer is running, turn off your modem, and then turn it on again.
2	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_REINSTALL_MODEM)}	No. What else could be wrong?

# Uninstall and reinstall your modem
1	Click here {bmc shortcut.bmp} to go to Modems Properties.
2	Select the modem you are trying to use to sign in to the service, and then click Remove.
3	Click Add, and then reinstall your modem by following the steps for installing a modem.
4	Try signing in to the service again.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_OS3)}	No. What else could be wrong?

# Which operating system are you running?
{button ,JumpID(>proc4,ICM_TRB_INSTALL_TCPIP_95)}	Windows 95.
{button ,JumpID(>proc4,ICM_TRB_INSTALL_TCPIP_NT)}	Windows NT Server or Windows NT Workstation.

#Install the TCP/IP network protocol
1	Click here {bmc shortcut.bmp} to go to Network properties.
2	Click Add.
3	Click Protocol and then click Add.
4	In the Manufacturers list, click Microsoft.
5	In the Network protocols box, click TCP/IP, and then click OK.
6	Follow the instructions on your screen.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

#Install the TCP/IP network protocol
1	Click here {bmc shortcut.bmp} to go to Network properties.
2	On the Protocols tab, click Add.
3	In the Network protocol box, click TCP/IP Protocol, and then click OK.
4	Follow the instructions on your screen.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

# Check your cables
1	If you are using an internal or external modem, make sure the "Wall" or "Line" end of your modem cable is connected to a telephone service jack in the wall (often called a "wall jack"). 
2	Make sure all cable connections are secure.
3	Verify that your phone cable is working by trying it with your telephone or replacing it with a cable that you know works.
4	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_TONE_LISTEN)}	No. What else could be wrong?

#Listen for a dial tone
1	Click here {bmc shortcut.bmp} to view Modems Properties.
2	Select the modem you are using, and then click Properties.
3	If the Speaker volume option is available, make sure it is not set to Low or Off.
4	Click OK, and then in the Modems Properties dialog box, click Close.
5	In the Sign-In dialog box, click Connect.
Did you hear a dial tone?
{button ,JumpID(>proc4,ICM_TRB_TONEPULSE)}	Yes, What should I do next?
{button ,JumpID(>proc4,ICM_TRB_NODIALTONE)}	No. What else could be wrong?

# Check the tone/pulse dialing setting
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click Dialing Properties.
3	Make sure the Tone dialing or Pulse dialing setting is correct for your telephone system.
4	Click OK twice, and then in the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_BADMODEM)}	No. What else could be wrong?

# You might have an incompatible modem
Your modem might be incompatible with your telephone system. 
{bmc onestep.bmp}	For more information, see the documentation that comes with your modem. You can also try contacting your telephone company or your phone-system administrator.
{button ,JumpID(>proc4,ICM_TRB)}	Go back to the beginning of the troubleshooter.
{button ,CloseWindow("proc4")}	Close the troubleshooter.

# Contact your telephone company or telephone-system administrator
If you don’t hear a dial tone, your organization or telephone might not support this type of outside call, or you might require an additional access code. 
{bmc onestep.bmp}	Contact your local telephone company or phone system.
{button ,JumpID(>proc4,ICM_TRB)}	Go back to the beginning of the troubleshooter.
{button ,CloseWindow("proc4")}	Close the troubleshooter.

# Try the call again
{bmc onestep.bmp}	If you have successfully connected to the service from this computer before and you are at the same location, using the same modem, the phone line may simply be busy. Try again later.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)}	No. What else could be wrong?

# Try a different phone number 
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click Phone Book next to the Phone number box.
3	In the Access numbers list, click a new phone number.
	If you don’t see a number that you can use, click More to see a list of additional access numbers. If you use one of these numbers, you may be charged an additional fee.
4	Click OK twice, and then in the Sign-In dialog box, click Connect.
Note
·	If the Phone Book button is unavailable, contact customer support for your service to get alternate phone numbers.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# What message do you get?
{button ,JumpID(>proc4,ICM_TRB_LONGDISTANCE)}	"You must first dial 1 and then the area code."
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	I get a different message.

# Specify the call as long distance
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, select Dial as long distance under the Phone number or Backup number box.
3	Click OK, and then click Connect.
Note
·	If you type a phone number into the Phone number or Backup number box instead of selecting a phone number in the phone book, the long-distance dialing settings you select in the Dialing Properties dialog box are not applied. You must manually type the long distance codes in the Phone number or Backup number box as part of the phone number.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)}	No. What else could be wrong?

# Check the dialing settings for your location
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click Dialing Properties.
3	Make sure the settings in To access an outside line are correct for your telephone system. 
	For example, if you are using a telephone system within a company, you might need to dial 9 (or some other number) first to dial outside your company.
4	Make sure the Tone dialing or Pulse dialing setting is correct for your telephone system.
5	Click OK twice, and then in the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER)}	No. What else could be wrong? 

# Check the call waiting setting
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click Dialing Properties.
3	If your telephone system has call waiting, it should be turned off while you are dialing from your computer. You can turn it off by clicking the appropriate value for your telephone system in the To disable it, dial list. 
	For example, on many phone systems you can click *70 in the list to turn off call waiting. If you are not sure which value to use, contact your telephone company or your telephone-system administrator.
4	Click OK twice, and then in the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_MODEM_DIAG)}	No. What else could be wrong?

# Check error and flow control settings
1	Click here {bmc shortcut.bmp} to view Modems Properties.
2	Select the modem you are using, and then click Properties.
3	Make sure the Only connect at this speed check box is clear. 
4	If the Speaker volume option is available, make sure the volume is not set to Low.
	Listening to the modem speaker can help you troubleshoot problems with your modem.
5	On the Connection tab, click Advanced. 
·	If the Use error control and Compress data settings are available, make sure that they are selected, and that Required to connect is not selected.
·	If the Use flow control and Hardware (RTS/CTS) settings are available, make sure they are selected.
6	Click Record a log file to create a log file named Modemlog.txt in your Windows folder. A log file is useful if you have to call customer support for your service.
7	Click OK twice, and then in the Modems Properties dialog box, click Close.
8	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_OS)}	No. What else could be wrong?
{button ,JumpID(>proc4,ICM_TRB_RESTART)}	Error and flow control settings are not available.

# Which operating system are you running?
{button ,JumpID(>proc4,ICM_TRB_MODEM_DIAG)}	Windows 95.
{button ,JumpID(>proc4,ICM_TRB_RESTART)}	Windows NT Server or Windows NT Workstation.

# Run modem diagnostics and adjust maximum speed
1	Close all programs that use the communications port currently selected.
2	Click here {bmc shortcut.bmp} to view Modems Properties.
3	Click the Diagnostics tab.
4	Click the communications port you are using, and then click More Info.
	The port information section contains the highest speed your UART (Universal Asynchronous Receiver Transmitter) can support.
5	Click OK.
6	On the General tab, click Properties.
7	Set the maximum speed to the highest speed listed in step 4.
8	Click OK, and then in the Modems Properties dialog box, click Close.
9	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_RESTART)}	No. What else could be wrong?

# Restart your computer
1	Close all programs that are currently running on your computer.
2	Shut down and restart your computer.
3	Run the service and try again.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_REINSTALL_CM)}	No. What else could be wrong?

# Uninstall and reinstall the service
1	In the Sign-In dialog box, click Cancel.
2	Click Start, point to Settings, and then click Control Panel.
3	Double-click Add/Remove Programs.
4	In the list, click your service, click Add/Remove, and then follow the instructions on your screen for removing the service.
5	Reinstall the service and try again.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

# $ Delete the Dial-Up Networking connection
1	In the Sign-In dialog box, click Cancel.
2	On the desktop, double-click My Computer.
3	Double-click Dial-Up Networking.
4	In the Phonebook entry to dial box, select the connection you are using (usually the name of the service).
5	Click the More button, and then click Delete Entry.
6	Restart the service and try again.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

# Check your user name and password
{bmc onestep.bmp}	Make sure you typed your user name and password correctly.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

# Check whether someone else is trying to use the same phone line
{bmc onestep.bmp}	If someone else has picked up a telephone that uses the same phone line as your modem, your connection will be interrupted. After the other person has hung up, click Connect in the Sign-In dialog box to re-establish your connection.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_SETCALLWAIT)}	No. What else could be wrong?

# Redial the current phone number
{bmc onestep.bmp}	In the Sign-In dialog box, click Connect a few times to try signing into the service with the current phone number. 
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER2)}	No. What else could be wrong?

# Try a different phone number 
1	In the Sign-In dialog box, click Settings.
2	On the Dialing tab, click Phone Book next to the Phone number box.
3	In the Access numbers list, click a new phone number.
	If you don’t see a number that you can use, click More to see a list of additional access numbers. If you use one of these numbers, you may be charged an additional fee. See your customer agreement for more information.
4	Click OK twice, and then click Connect.
Note
·	If the Phone Book button is unavailable, contact customer support for your service to get alternate phone numbers.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_MODEM_SET)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Which operating system are you running?
{button ,JumpID(>proc4,ICM_TRB_CHG_DIALUPSET95)}	Windows 95.
{button ,JumpID(>proc4,ICM_TRB_CHG_DIALUPSETNT)}	Windows NT Server or Windows NT Workstation.

# Change the Dial-Up Networking settings for this connection
1	On the desktop, double-click My Computer.
2	Double-click Dial-Up Networking.
3	Right-click the connection you are using (usually the name of the service), and then click Properties on the menu.
4	On the General tab, click Configure.
5	Click the Server Types tab, and then click the TCP/IP Settings button.
6	Obtain the proper server and network settings (IP and DNS addresses) from your service. For more information, contact customer support for your service.
7	Change the settings as needed, and then click OK.
8	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Change the Dial-Up Networking settings for this connection
1	On the desktop, double-click My Computer.
2	Double-click Dial-Up Networking.
3	In the Phonebook entry to dial box, select the connection you are using (usually the name of the service).
4	Click the More button, and then click Edit Entry and Modems Properties.
5	Click the Server tab, and then click TCP/IP Settings.
6	Obtain the proper server and network settings (IP and DNS addresses) from your service. For more information, contact customer support for your service.
7	Change the settings as needed.
8	Click OK three times, and then in the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Log on to Windows
1	Click the Start button, and then click Shut Down.
2	Click Close all programs and log on as a different user.
3	Click Yes.
4	Follow the instructions on the screen for logging on to Windows.
5	When prompted, enter your user name and password.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB)}	No. Go back to the beginning of this troubleshooter.

# Try clearing the error
{bmc onestep.bmp}	Click Settings. This will clear some unexpected errors related to your modem or the phone book.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_CHANGE_NUMBER2)}	No. What else could be wrong?

# Next steps
You've run into a problem that this troubleshooter can't help you solve. The network or the server to which you are trying to connect might be shut down for updates or repairs. Try waiting a while, and then try signing in again.
If you still encounter problems, contact customer support for your service.
{button ,JumpID(>proc4,ICM_TRB)}	Go back to the beginning of this troubleshooter.
{button ,CloseWindow("proc4")}	Close this troubleshooter.

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# What's wrong?
{button ,JumpID(>proc4,ICM_TRB_NO_NUMBERS)}	No phone numbers appear in the Access numbers list.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP_PHONE)}	The Service type box is unavailable, and the other boxes are blank.

# Click the More button
{bmc onestep.bmp}	If the More button is available, click it.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP_PHONE)}	No. What else could be wrong?

# Next steps
You've run into a problem that this troubleshooter can't help you solve. Your phone book file may be damaged, or there may a problem with the access numbers in your area.
For more information, contact customer support for your service.
{button ,JumpID(>proc4,ICM_TRB)}	Go back to the beginning of this troubleshooter.
{button ,CloseWindow("proc4")}	Close this troubleshooter.

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Which operating system are you running?
{button ,JumpID(>proc4,ICM_TRB_TUNNEL)}	Windows 95.
{button ,JumpID(>proc4,ICM_TRB_TUNNEL_RCV_ONLY_NT)}	Windows NT Server or Windows NT Workstation.

# Check your VPN Adapter settings
If you are using Windows NT and a VPN adapter, make sure your VPN adapter is set to be able to dial out. 
1	Click here {bmc shortcut.bmp} to go to Network properties.
2	Click the Services tab, then click Remote Access Services, and then click Properties.
3	Click your VPN adapter, and then click Configure.
4	On the Configure Port Usage dialog box, click Dial out only.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP_PHONE)}	No. What else could be wrong?

# Contact your network administrator
You may be missing some software that is required to connect to your private network using a secure connection. For information about obtaining this software, contact your network administrator.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP_PHONE)}	No. What else could be wrong?

# Contact customer support
Contact customer support for your service using the telephone numbers provided in your service documentation or sign-up information. 

# Which operating system are you running?
{button ,JumpID(>proc4,ICM_TRB_TCPMSG_95)}	Windows 95.
{button ,JumpID(>proc4,ICM_TRB_TCPMSG_NT)}	Windows NT Server or Windows NT Workstation.

# Change the Dial-Up Server Type setting
1	On the desktop, double-click My Computer.
2	Double-click Dial-Up Networking.
3	In the Phonebook entry to dial box, select the connection you are using (usually the name of the service).
4	Click the More button, and then click Edit Entry and Modems Properties.
5	Click the Server tab.
6	In the Dial-up server type box, click PPP:Windows NT, Windows 95 Plus, Internet. For more information, contact customer support for your service.
7	Click OK and then click Close.
8	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support

# Change the Dial-Up Server Type setting
1	On the desktop, double-click My Computer.
2	Double-click Dial-Up Networking.
3	Right-click the connection you are using (usually the name of the service), and then click Properties on the menu.
4	Click the Server Types tab.
5	In the Type of Dial-Up Server box, click PPP:Windows NT, Windows 95 Plus, Internet. For more information, contact customer support for your service.
6	Click OK.
7	In the Sign-In dialog box, click Connect.
Did this fix the problem?
{button ,CloseWindow("proc4")}	Yes. Close the troubleshooter.
{button ,JumpID(>proc4,ICM_TRB_GIVEUP)}	No. What else could be wrong?

{button ,JumpID(>moreinfo,ICM_TRB_CUSTSUP_NUMS)}	Contact customer support