If you have a technical question about Microsoft« Personal Web Server, use this online documentation or consult Help by clicking the Help button during a procedure. If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft Technical Support Engineer. Note: The services and prices listed here are available in the United States and Canada only (see Technical Support Worldwide below).
Microsoft Technical Support Online: This innovative site uses the cutting-edge technology of Microsoft to help you access the most relevant technical information and resources to answer your support questions. Use the Troubleshooting Wizards to easily diagnose and answer technical questions. Or select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://www.microsoft.com/support/ today and see how easy it is to find the answers you need.
Standard No-Charge Support: Support for Personal Web Server is provided as part of the support available for Windows 95. Specifically:
90 days of no-charge support (excluding connectivity issues), beginning with the first time you contact a technical engineer. Please note that your 90 days of no-charge support for both Personal Web Server and Windows 95 begins the first time you call, regardless of which product you activate support on.
To receive Standard No-Charge Support, in the U.S., please call (425) 635-7000 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, please call (905) 568-4494, 8:00 A.M. to 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Note: Toll-charges may apply.
*If your Microsoft product was pre-installed or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product.
Pay-Per-Incident Support: If you require support after normal business hours, or if your 90 days of Standard No-Charge Support, as described above, have expired, you can purchase Pay-Per-Incident Support. In the U.S., for a fee of $35US per incident, please call (800) 936-5700 or (900) 555-2000, 24 hours a day, seven days a week, including holidays. In Canada, for a fee of $45CDN plus tax per incident, please call (800) 668-7975, 8:00 A.M. to 8:00 P.M. Eastern time, Monday - Friday, excluding holidays.
Note: Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill.
Priority Annual Support: : If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop Account.
In the U.S., for more information or to purchase an annual account, at a cost of $295US per 10 incidents, please call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit an incident against an existing account, call (800) 936-4700, 24 hours a day, 7 days a week, including holidays.
In the Canada, for more information, to purchase an annual account at a cost of $295CDN plus tax per 10 incidents, or to submit an incident against an existing account, please call (800) 668-7975, 8:00 A.M. to 8:00 P.M. Eastern time, seven days a week, excluding holidays.
Submitting questions via the Internet: In the U.S. and Canada, you can also submit your Standard No-Charge, Pay-Per-Incident or Priority Annual support questions via the Internet with Web Response. For more details, go to Microsoft Technical Support Online at http://www.microsoft.com/support/.
Support Programs and Services: Microsoft Technical Support also offers professional support programs and services for medium-sized and large businesses that require more than just standard incident resolution. For more information, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.
Text Telephone: Microsoft text telephone (TTY/TTD) services are available for the deaf or hard-of-hearing. In the United States, using a TTY/TTD modem, dial (425) 635-4948. In Canada, using a TTY/TTD modem, dial (905) 568-9641.
Technical Support Worldwide: Support services and prices may vary outside the United States and Canada. For information on support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.
Note: The services and prices listed here are available in the United States and Canada only. Support services may vary outside the U.S. and Canada. For more information on support in other locations, contact your local Microsoft subsidiary.
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.