Net2Phone Help Contents

Net2Phone is a revolutionary technology which allows PC users to call any telephone in the world via the Internet.

The following Help Topics are available:

Information About Net2Phone

Instructions On

System Requirements

Net2Phone Support


Information About Net2Phone

CALL

Dials the phone number in the Number Display.

ADJUST

Opens the Mutimedia Properties.

Allows for the adjustment of the audio playback or recording volumes.

HANGUP

Disconnects the call.

MUTE

Blocks the remote party from hearing your voice.

PURCHASE

Opens the secured Debit Account Registration form in order to purchase time for your Net2Phone account.

NUMBER PAD

Used for entering the phone number to be dialed.

MESSAGE SCREEN

Displays information regarding the status of your call.

NUMBER DISPLAY

Displays the phone number to be dialed.


Instructions On

Setting up the Audio

Registration

Placing A Call

How To Credit Your Net2Phone Account

Audio Settings

Using Net2Phone With a Full Duplex Soundcard

Using Net2Phone With a Half Duplex Soundcard

Vox Settings

The Mute Button

Use Other Account

Disconnecting A Call

How To Use Speed Dialing

Exiting The Program


Setting up the Audio

Setting up the Audio  (Setup Wizard)

When you install Net2Phone, the Setup Wizard dialog box appears. Use it to test your audio configuration and to make sure your microphone and sound card are set up correctly.

1. PLAYBACK TEST- This test confirms that your sound card and speakers are working properly.

When you press the TEST button, you should hear the Net2Phone welcome prompt.

If you hear the voice, continue the Setup Wizard by clicking on the NEXT button.

If you do not hear the voice, please press the ADJUST button and raise the Playback Volume.  Once you have applied the raised volume, please re-attempt the Playback Test.

2. RECORD TEST- This test confirms that your microphone is working properly.

When you press the TEST button below, begin recording a short 4 second message by speaking into your microphone.  The message will be played back to you.

If you hear your voice, continue the Setup Wizard by clicking on the NEXT button.

If you do not hear your voice, please press the ADJUST button and raise the Recording Volume.  Once you have applied the raised volume, please re-attempt the Record Test.  If you are still unable to hear the voice, please check that your microphone is properly connected to your soundcard.

3. NETWORK and FIREWALL TEST- This test confirms that your network is working properly and  that you are not behind a firewall.

(You must be connected to the Internet to conduct the Network and Firewall Test)

When you press the TEST button, Net2Phone will attempt to set up a connection to our Net2Phone servers.

The results of the connection will be displayed.

To end the Setup Wizard please press FINISH.

Once you have finished the Setup Wizard you must register in order to use Net2Phone.

(You must be connected to the Internet to complete the Net2Phone registration and receive an account number.)

Please note that Net2Phone cannot operate from behind a firewall.  For information on how to remedy this problem, please see Software Related Problems & Questions found at http://www.net2phone.com/english/ts.html.


Registration

It is necessary to register prior to using Net2Phone.  After you have installed Net2Phone on your PC, and completed the Setup Wizard, a registration screen will appear.  You will be required to fill out all the information fields and choose a 5 digit security password (PIN) to receive your account number.  Each time you place a call, you will be asked to enter in your password so Net2Phone can verify your account.

To eliminate the need to type in your PIN every time you would like to place a call, check the SAVE PIN TO DISK box when you place your call.  A dialogue box will then appear to verify your PIN.  If you mistakenly save the wrong PIN, you may erase the PIN to disk feature.

If you would like to erase the pin to disk, choose EDIT from the Net2Phone menu bar and select ERASE PIN.

You may only register once on each computer, so please make sure to enter all information correctly.

NOTE:  If you have pre-paid for a 12-digit Account Number and a 5-digit PIN please follow the particular instructions you received with that purchase.  You will not need to fill out a registration page, as described above.  Instead, you will simply enter your pre-purchased 12-digit number and 5-digit PIN as indicated in your instructions.  For help, please send an email to reghelp@net2phone.com.


Placing a Call

Net2Phone enables Internet users to place telephone calls to any telephone in the world via the Internet at drastically reduced rates (for a complete list of Net2Phone calling rates choose HELP from the Net2Phone menu bar and select RATES).  Furthermore, Net2Phone provides free access to U.S. toll free (800) and (888) numbers from anywhere in the world.

REMEMBER:  Please close your Internet browser (Netscape, Internet Explorer, etc.) and any open applications before using Net2Phone to insure the highest quality.

 To place a call to a U.S. toll free (800) or (888) number:

 Enter the (800) or (888) toll free number of the party you wish to reach by either:

•	using the number pad on the Net2Phone screen

or

•	using the numbers on your keyboard.

 (If you do not know any (800) or (888) numbers, please visit http://www.net2phone.com/english/tollfree.html)

 To place the (800) or (888) call:

•	click the CALL button on Net2Phone

or

•	press ENTER on the keyboard

or

•	choose PHONE from the Net2Phone menu bar and select CALL.

The ENTER PIN screen will appear.  Please enter the 5 digit security PIN you selected upon registration. (In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE PIN TO DISK box and press the YES button to confirm you wish to save your PIN to disk.  Continue by entering your PIN.)

 To place a call to any number worldwide:

 Enter the telephone number of the party you wish to reach by either:

•	using the number pad on the Net2Phone screen

or

•	using the numbers on your keyboard.

 To place the call either:

•	click the CALL button on Net2Phone

or

•	press ENTER on the keyboard

or

•	choose PHONE from the Net2Phone menu bar and select CALL.

The ENTER PIN screen will appear.  Please enter the 5 digit security PIN you selected upon registration. (In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE PIN TO DISK box and press the YES button to confirm you wish to save your PIN to disk.  Continue by entering your PIN.)

In order to place calls to non (800) or (888) numbers, you will be required to purchase time for your Net2Phone account (see How To Credit Your Net2Phone Account).

-If you have not purchased time for your Net2Phone account, you will receive the message that your account is out of funds.

-If you have purchased time for your Net2Phone account, you will be prompted on screen regarding your remaining balance and talk time available for the call, along with a YES or NO prompt to place the call.

Please note that the maximum time limit shown on screen is 500 minutes per call, regardless of your balance.

 REMEMBER:

Calls to the U.S., Canada and the Caribbean Islands are dialed 1 + area code + number.

Calls to destinations outside the U.S., Canada and the Caribbean Islands are dialed 011 + country code + city code + number.


How To Credit Your Net2Phone Account

Once you have tested Net2Phone by calling U.S. toll free (800) and (888) and wish to put credit on your Net2Phone account in order to place calls to any telephone number worldwide either:

1. Press the PURCHASE button in order to open the Debit Account Registration form located at https://www.net2phone.com.  Please complete and submit this secured form (this submission is completely encrypted for your security, and you will receive purchase verification within seconds).

2. Fax your order by pressing the PURCHASE button and printing and completing the Debit Account Registration form.  Please fax your completed form to (201) 907-5177.

3. Speak with a Client Services Representative by dialing 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.

4. Transfer funds by wire, as follows:

 TO MAKE PAYMENT BY WIRE TRANSFER SEND YOU WIRE TRANSFER TO:

 FIRST UNION BANK, N.A., NEW JERSEY

 239 MAIN STREET

 HACKENSACK, NEW JERSEY 07601

 ROUTING # 031201467

 FOR CREDIT TO THE ACCOUNT OF:

 NET2PHONE

 ACCOUNT # 2079950019358

Make sure you include your 12 digit Net2Phone account number together with your name when making all wire transfers.

5. Make payment by check, as follows:

 TO MAKE PAYMENT BY CHECK:

Print and complete the Debit Account Registration form found at https://www.net2phone.com and send it along with a bank check or money order made payable to Net2Phone to:

 Net2Phone

 171 Main Street, 3rd Floor

 Hackensack, NJ 07601

 USA

 Attention: Net2Phone Billing Department

 BE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED STATES BANK.

 NO PERSONAL CHECKS WILL BE ACCEPTED FOR THE PURCHASE OF A DEBIT ACCOUNT.

Your order will be processed within one business day of receipt of your wire transfer or check. Confirmation of purchase will be delivered via e-mail.


Audio Settings

Allows for the adjustment of the audio playback or recording volumes in the Multimedia Properties.

You may wish to make adjustments to the Multimedia Properties for one of the following reasons:

•	If you are experiencing difficulty in hearing the party you have called, you may have the Playback Volume is set too low.

•	If the person you have called is experiencing difficulty hearing you, you may have the Recording Volume set too low.

In order to adjust the Playback Volume and/or the Recording Volume, simply click the ADJUST button on the Net2Phone screen, or choose EDIT from the Net2Phone menu bar and select AUDIO SETTINGS.

Once you have made the appropriate adjustments, click APPLY, then click OK to close the Multimedia Properties window.


Using Net2Phone With a Full Duplex Soundcard

Like a telephone, a full-duplex soundcard enables you to talk and listen at the same time.

The best way to recognize if you have a full-duplex soundcard is to choose PHONE from the Net2Phone menu bar and see if FULL DUPLEX is checked. If FULL DUPLEX is grayed out, you probably have a half-duplex soundcard (see Using Net2Phone With a Half Duplex Soundcard).  You may actually have a full-duplex soundcard, but your soundcard drivers may not be up to date.

In order to confirm whether or not you have a full-duplex soundcard, contact the manufacturer of your soundcard.  If FULL DUPLEX is grayed out, Net2Phone will operate in a half-duplex mode.

When using Net2Phone in full-duplex mode, FDX will appear on the Net2Phone screen during all calls.


Using Net2Phone With a Half Duplex Soundcard

Similar to a walkie-talkie, a half-duplex soundcard allows you to speak or listen, but not at the same time.

When using Net2Phone with a half-duplex soundcard, Net2Phone allows you to choose between automatic (VOX ON) and manual (VOX OFF) modes of operation.  Net2Phone will initially open in manual (VOX OFF) mode.

In order to change from Vox OFF to VOX ON (automatic mode),  choose PHONE from the Net2Phone menu bar and click VOX.

When Net2Phone is operated with a half-duplex soundcard, the PUSH TO TALK/RELEASE TO HEAR button will appear to the right of the number display when any call is initiated.

VOX OFF:  Manual Mode

-In order to talk to the person you have called, either click and hold the PUSH TO TALK button OR press and hold down the spacebar on your keyboard.  The word TALK will appear.

-In order to hear the person you have called, either release your mouse from the RELEASE TO HEAR button OR release the spacebar on your keyboard.  The word LISTEN will appear.

Net2Phone will remain in LISTEN mode unless the PUSH TO TALK button is clicked OR the spacebar is pressed.  When you click the PUSH TO TALK button OR press the spacebar, you must wait until TALK appears on the message screen to start talking.  Do not release your mouse from the RELEASE TO HEAR button OR release the spacebar until you are completely finished speaking.

When using Net2Phone in a half-duplex mode, we suggest operating Net2Phone with VOX turned off as operating with VOX on may deteriorate the quality of the call.

VOX ON: Automatic Mode

When VOX is on, Net2Phone will automatically switch between TALK, SCAN and LISTEN modes.  When you are speaking, Net2Phone remains in TALK mode until silence is detected.  Net2Phone then automatically switches to SCAN mode, waiting for the next person to speak.  If the person you called speaks, Net2Phone automatically switches to LISTEN mode and will stay in LISTEN mode until silence is detected.  In order to turn VOX on, choose PHONE from the Net2Phone menu bar and click VOX.

If you are having trouble operating Net2Phone with VOX on, please seeVox Settings.

When using Net2Phone in half-duplex mode, HDX will appear on the Net2Phone screen during all calls.

REMEMBER:  Please close your Internet browser (Netscape, Internet Explorer, etc.) and any open applications before using Net2Phone to insure the highest quality.


Vox Settings

VOX SETTINGS

Vox Settings only apply when you are using a half-duplex soundcard and are operating Net2Phone in automatic mode (VOX ON).  (For information on using Net2Phone with a half-duplex soundcard see Using Net2Phone With a Half Duplex Soundcard.)

Vox Settings may need to be changed if either you or the remote party are having trouble with the conversation.

The Vox Thresholds found in the Vox Settings should be set above the level of background noise and below the level of your voice for optimal sound quality

In order to view the Vox Settings choose EDIT from the Net2Phone menu bar and select VOX SETTINGS.

MICROPHONE: Adjusts the sensitivity to your voice

To set your microphone automatically

Net2Phone can automatically set the microphone level by clicking on the ADJUST button and choosing AUTOSET.  (AUTOSET can only be used before you place the call.)  When you hit START, Net2Phone will listen for background noise and set the microphone accordingly. The microphone level will now be set optimally for your call and should not be adjusted unless the noise level in your environment changes drastically during the course of the call.

To set your microphone manually

If you would like to set your microphone manually, click on the ADJUST button. Under the word microphone there will be a slider enabling you to raise or lower the setting.

•	Lower the microphone setting if you need to speak too loud in order to activate the TALK mode. (This means the microphone is not sensitive enough to pick up your voice.)

•	Raise the microphone setting if the TALK indicator does not switch to SCAN or LISTEN mode when you stop talking.  (This means Net2Phone is too sensitive to background noises and is not detecting silence.)

TELEPHONE: Adjusts the voice threshold of the remote party

There is no automatic setting for the telephone end.  You will have to set it manually.

•	Lower the telephone setting if the remote party needs to speak too loud in order to activate the LISTEN mode. (This means the telephone is not sensitive enough to hear the remote parties voice.)

•	Raise the telephone settings if the LISTEN indicator does not switch off when the remote party stops talking. (This means the telephone is picking up to much background noise)

DELAY: Amount of time that Net2Phone will detect silence before switching to SCAN mode.

•	If delay is set too high, Net2Phone will take too long to switch into SCAN mode.  Therefore each party will notice long delays,

•	If delay is set too low, Net2Phone will not wait long enough to detect silence before switching to SCAN mode.  Therefore, you will notice Net2Phone alternating between TALK and SCAN modes while your speaking, making the conversation sound broken up to the remote party.

The delay should be set so that Net2Phone remains in TALK mode until you are finished speaking and switches to SCAN mode when you finish.  The optimal delay setting for most people is between 2 and 4.


The Mute Button

Allows you to stop your voice from being transmitted to the remote party.

MUTE ON

Click on the MUTE button to activate.  When Mute is on, the word MUTE will appear on the message screen.  This will allow the user to speak without being heard on the telephone end.

MUTE OFF

If Mute is on, click once on the MUTE button to switch it off. The word MUTE will disappear from the message screen.  Now you can resume your normal conversation.


Use Other Account

USE OTHER ACCT

If you would like to use Net2Phone from a different computer, you must enter your original account number into the computer you will be using.

To use your account from another computer:

Choose EDIT from the Net2Phone menu bar at the new computer and click USE OTHER ACCT.

After entering the number you wish to call and pressing the CALL button on Net2Phone, a dialog box will appear and instruct you to enter your account number followed by your 5 digit security PIN. Net2Phone will use that account number until you remove the check mark from the USE OTHER ACCOUNT feature or close out of Net2Phone.


Disconnecting a Call

To disconnect your call click the HANGUP button or choose the HANGUP option in the PHONE Menu.


How to use Speed Dialing

Speed Dial gives you the ability to program up to 10 numbers into the Net2Phone memory.

Program the numbers into Speed Dialing by:

•	clicking on the button labeled speed dial,

      or

•	choosing the speed dial option from the PHONE menu.

Next, by clicking on the black label area, it will bring up the program speed dial box. Type the name and phone number of the party you wish to program into the phone and click OK.

To use Speed Dialing

Click on the button labeled speed dial, then choose the party you wish to call by clicking on the number next to the persons name. It will automatically print the number in the display and place the call.

Warning: All Speed dial numbers are stored in a non-encrypted format.


Exiting the Program

To exit the program:

•	go to FILE menu and choose EXIT.


System Requirements

Recommended Requirements for Version 8.38 and above:

Pentium Class Machine (75 mhz)

8 MB of RAM

Full Duplex Sound Card

Microphone and Speakers

PPP Internet Connection

28.8 Modem

Recommended Requirements for Version 7.11 and below:

486/33

8 MB of RAM

Sound Card

Microphone and Speakers

PPP Internet Connection

28.8 Modem

Make sure you are logged onto the Internet at all times while you are on a Net2Phone call.


Net2Phone Support

•	Technical Support

Before contacting Net2Phone for technical support, please view the online Technical Support pages at http://www.net2phone.com/english/ts.html.

For Technical Support via e-mail, please e-mail support@net2phone.com.

In order to receive technical support from a Client Services Representative, dial 90 via Net2Phone, or toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.

•	Frequently Asked Questions

For Answers to frequently asked questions, choose HELP from the Net2Phone menu bar and select FAQ, to view the online Frequently Asked Questions.

•	Billing Support

For Billing support, please e-mail billing@net2phone.com.