Firstly the game and the demo are one and the same thing - in order to play the demo or the full game you must have installed the demo first.

Also, if you have installed Tower before, or attempted to install it and failed, you should manually remove any files that were copied to your hard drive during this process. If files are still present, you may be informed that Tower is already installed.

NB If you are using an old version of Windows 95 and get an error message at the end of the install procedure, you will need to download and run VBRUN60.exe from Microsoft. This file is available by clicking here.

Make sure first that your machine fits the required system specification.

Make sure you have enough space on your hard disk for the demo. You might need to make some more space by deleting old or unwanted files from your machine.

If you have a copy of the demo (distributed as tower_demo.exe), try double clicking on it to get it to install.

If you tried installing the demo and it still doesn't work, are you sure you have a machine with DirectX6 or later, and with a 3D accelerator.

If you get an error message 'Error Starting Program A required .DLL file, MFC42.DLL was not found' please right click this link. On Netscape browsers, choose 'Save link as' and save the file into your Windows, System directory.
On Internet Explorer, simply left click the link and save the file in your Windows, System directory.

Are you sure you have a version of DirectX on your machine? If not the link above will explain where to download the latest version from.

Are you sure you have a suitable 3D accelerator on your machine?

Do you have the latest drivers for your video card/3D accelerator? Check on the system specification page for cards the game has been tested on and which drivers were used. This page also details where to download the latest drivers from.

If you are trying to run the game in windowed mode, we recommend that you choose a resolution lower than your current Windows desktop setting.

If your card is listed as not having problems, check the video driver you are using is the one that was used in the test. Typically if the driver is newer than the one listed the game should also be fine. If you have an older driver, you might want to update your machine's video drivers - do this by going to the web pages of the maker of your video card.

Are you sure you have...

A suitable sound card (it must be DirectSound or SoundBlaster compatible)

You speakers/head-phones connected to your machine/sound card

You turned the volume up on your speakers/headphones

That your PC sound is turned up and is not muted

On the final point - within windows you can set the volume of sound. To do this

On the bottom right corner of the screen double-click on the yellow 'speaker' icon.
If you cannot see this icon see below.
This icon can sometimes appear with a red circle over the top of it - this happens when sound on your system has been muted (disabled).
Make sure each of the sliders are at their highest position.
Make sure that all of the 'Mute' and 'Mute All' tick boxes are off (without tick)
Make sure the balance sliders are all in the centre position

If the speaker icon is not visible:
From the Windows Start menu, choose Settings, Control Panel.
Double click the 'Multimedia' icon.
Adjust the volume in the playback box (under the Audio tab).
Check the 'show volume control on the taskbar' box to have the speaker appear on your taskbar.

Well, have you bought the full version of the game from the shop?

If no, then please go to the shop and purchase a license code. For help on the shopping process go to the shopping help pages on http://www.fiendishentertainment.com.

If yes, you need to enter your license number to access the full game. Click below to enter your license number. If a dialog box appears click on 'open' then on 'Ok' to bring up the license dialog.

Click here to enter the license number to unlock Tower of the Ancients!

Note you can also enter your license code by going to the Tower of the Ancients menu from the Windows Start menu and selecting 'Set the game license'.

This is probably due to inaccurate game configuration and/or machine configuration.
You should try reconfiguring the in-game options to improve performance.
Please try some of the following suggestions, which should help you attain the optimum setup for your game and machine.

Make sure you close down everything on your machine except for the game. The other programs will eat up some of your machine's performance. It's an especially good idea to close down mail/internet programs as they can interrupt the game, making gameplay 'jumpy' (stops and starts)

If after trying the above you still find the game runs too slowly you might want to upgrade your machine. Here are some of the upgrades that will help to improve the performance of the game:

• Increase your machine's memory - 32Mb of memory (RAM) should be more than adequate
• Get a faster processor - a 233Mhz chip should be more than enough for the game
• Buy a new video card. If you have one of the cards listed in the system specification page it should be fast enough

You need to enter your license code so that you can access the full version of the game. To enter the code you can use the link below. If a dialog appears that says 'opening 'license.fgk' with fgkey10.exe', click on the 'open' radio button and click 'Ok'.

If you bought the game with a credit card you should use your name exactly as specified on the credit card. Your receipt will give you exactly the name and number you need to enter to get the game to work.

Alternatively you can enter the license number by going to the game's menu from the Start menu and selecting 'enter license code'.

You can contact our online help staff. Please make sure you have completely read through this page before contacting our staff.

Note that anybody who has purchased a product from us gets a priority service. To get this service please include within your message the name and email address you used to purchase the products.

To help us quickly work out what the problem is you must include the configuration of your machine. You can get this automatically via the output of the 'dxdiag' program. Here's how to do this...

	Click on the 'Start' button
	Select the 'Run...' option from the menu
	Type 'dxdiag' and press return or click 'ok'
	This should bring the DirectX configuration program, if not go to the list below
	Click on the 'Save All Information' button at the bottom of the screen
	Choose a place on your hard disk to save the file (eg c:\)
	Click 'Save' to save the file
	In your mail include this complete file
	You can do this by cutting and pasting the file into your mail
	Alternatively drag the file into your mail message

If this doesn't work fill in as much of the following as you can in your mail. The more detail you can give us the faster we'll be able to find the root of the problem.

Name and make of machine
What operating system you are using (eg Win95, Win98, NT etc)
How much memory (RAM) you have in your machine (eg 32Mb)
What sort of processor you have in your machine (eg Intel PentiumII 233Mhz)
How much hard disk space you have on your machine (eg 4Gb)
What version of DirectX do you have (eg 3,5,6.1 or 7)
What video card/3D accelerator you have in your machine (eg 3Dfx Voodoo, ATi Rage Pro)
What sort of sound card you have in your machine (eg Sound Blaster, Awe64)

Within the mail please provide

The name of the file you used to install the game

Where you got the file from

The point at which the problem occurs, e.g. while trying to install the game, or while playing the game

How often (if applicable) the problem takes place

How does the problem manifest itself

Thank you for taking the time to provide this information, this will greatly ease the process of finding out what the problem is.

Send your email to tech_support@fiendishgames.com, and we will try to get back to you as soon as we can.
Thanks, and sorry for the inconvenience.