Getting Help from Microsoft Product Support Services

If your question isn't urgent

Send e-mail to a Microsoft Product Support Engineer—Ideal for questions requiring attached files, submit a question anytime and receive a response within one business day. Submit a question at http://www.microsoft.com/support/ using one of the following options:

Standard No-Charge Web Response—Submit support incidents at no charge, during the 90-day period described in the Standard No-Charge Support section above.

Pay-Per-Incident Web Response—If you have used up your Standard No-Charge Support, submit your question for a fee of $35 US.