Zinc Data File Version 4.0 UI_ICON UI_BITMAP UI_HELP& UI_HPP( DERIVE_TABLE APPLICATION ASTERISK EXCLAMATION QUESTION GENERAL_HLP ZDMERGE_HLP ZDLABEL_HLP ZDREROOT_HLP ZDDELETE_HLP ZDHIDE_HLP ZDUNHIDE_HLP ZDSETACT_HLP ZDBSRTST_HLP ZDFMTCNF_HLP ZDFORMAT GENERAL HELP PartitionMagic provides context-sensitive help for all windows and dialog boxes. Click HELP to access the help information. To close a Help window, select the CLOSE button. To display a different topic, select SHOW INDEX, select the desired topic, and then select SHOW TOPIC. MERGE PARTITIONS< You can use Merge to join two FAT or FAT32 partitions that are adjacent to each other on a hard disk. This feature is useful if you have reached the maximum number of partitions on your disk, but you do not want to delete a partition. It is also useful if you want to combine FAT partitions and convert them to one large FAT32 partition. You can merge left to right or right to left, with one exception. You cannot merge a primary partition at the beginning of your hard disk into a logical partition; however, you can merge a logical partition into a primary partition. There can be unallocated space between the two partitions you are merging. 1. Click Operations > Merge. 2. Click the partitions you want to merge, in the Merge options group box. The contents of one partition will be moved into a folder within the other partition. 3. Type a name for the new folder that will be created in the partition you are keeping, in the Folder Name text box. 4. Click the file system type you want to use for the partition you are keeping. 5. Click General > Apply Changes. LABEL PARTITION The LABEL operation lets you to change a partition's volume label. Labels can be up to 11 alphanumeric characters. Labels follow the same rules as DOS names, with two exceptions: spaces are allowed, and no period is required between the first eight characters and the last three. 1. From the Disks pull-down menu, select the disk with the partition whose label you want to change. 2. On the disk map or in the partition list, select the partition with the label you want to change and click OPERATIONS > LABEL on the menu bar. The LABEL PARTITION dialog appears. 3. In the NEW LABEL box, type the new label. Labels cannot contain the following characters:[*?:<>|+=;,/\]. 4. Click OK. 5. Click General > Apply Changes. You can perform other partition operations and then click APPLY after completing all of them. 6. Click YES to confirm that you want to apply the changes. 7. The BATCH PROGRESS dialog appears, tracking the following items: Description of current operation Entire process progress bar Sub-process progress bars 8. When all operations are complete, click OK to close the BATCH PROGRESS dialog and return to the PartitionMagic main window. RESIZE ROOT The RESIZE ROOT operation lets you change the maximum number of entries that can be placed in the root directory of a FAT partition. The number of root entries is set at the time the partition is formatted; the limit does not expand automatically as it does in a subdirectory or in a FAT32 partition. Consider increasing this number if you use Microsoft long filenames in the root directory. During this operation, data within the partition is unaffected. Occasionally, enlarging the root directory displaces the first few files on the partition (such as IO.SYS and MSDOS.SYS if the partition contains an operating system). If the root directory is on a boot partition and the partition fails to boot after resizing the root directory, you should run SYS.COM to move the displaced files back to the front of the disk. 1. From the Disks pull-down menu, select the disk with the partition whose root directory you want to resize. 2. On the disk map or in the partition list, select the partition containing the root directory and click OPERATIONS > ADVANCED > RESIZE ROOT on the menu bar. The RESIZE ROOT dialog appears, displaying the number of used entries and the current capacity. 3. In the NEW CAPACITY box, type or select the number of entries you want the root directory to have. The number you type will be rounded to one that preserves the current cluster alignment. 4. Click OK. 5. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. DELETE PARTITIONx The DELETE operation deletes a partition and destroys all its data. To ensure that you do not accidentally delete a partition, you must first type the volume label. If you did not assign a volume label when you created the partition, you must type NO NAME to confirm the deletion. To delete an extended partition, you must first delete all logical partitions within the extended partition. WARNING! Performing the following procedure will destroy all data on the selected partition and may change drive letter assignments. See "How the OS Assigns Drive Letters" and "Problems Caused by Drive Letter Changes" in Basic Concepts on the PartitionMagic CD. For information on updating your drive mappings, see "Changing Drive Letter References with DriveMapper" in the PartitionMagic User Guide. 1. From the DISK pull-down menu, select the disk with the partition you want to delete. 2. On the disk map or in the partition list, select the partition you want to delete and click OPERATIONS > DELETE on the menu bar. 3. Click Delete or Delete and Shred. The DELETE PARTITION dialog box displays the current volume label. 4. Click OK. 5. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. If you received the DriveMapper prompt after clicking APPLY, DriveMapper now displays a prompt indicating that it is about to change your drive mappings and shows the changes in the order it will make them. To accept the changes, click OK. If you click CANCEL, the DriveMapper wizard appears so you can manually update your drive letter references. HIDE PARTITION The HIDE PARTITION operation lets you secure partitions against unwanted user access. You can perform this operation on FAT, FAT32, NTFS, and HPFS partitions. When you hide a partition, the next time you boot your computer the partition is not assigned a drive letter. Conversely, when you unhide a partition, the next time you boot your computer the partition is assigned a drive letter. WARNING! Hiding and unhiding partitions can cause the drive letters of other partitions to change. For information on reassigning your drive mappings, see "Changing Drive Letter References with DriveMapper" in the PartitionMagic User Guide. For information on why drive letters change, see "How the OS Assigns Drive Letters" and "Problems Caused by Drive Letter Changes" in Basic Concepts on the PartitionMagic CD. If your hard disk has more than one primary partition, only one is visible by default. When you use the SET ACTIVE operation, PartitionMagic unhides the selected primary partition and hides other primary partitions. 1. From the Disks pull-down menu, select the disk with the partition you want to hide. 2. On the disk map or in the partition list, select the partition you want to hide and click OPERATIONS > ADVANCED > HIDE PARTITION on the menu bar. The HIDE PARTITION dialog appears, warning you that drive letters may change. 3. To confirm that you want to hide the partition, click OK. 4. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. UNHIDE PARTITION When you unhide a partition, the next time you boot your computer the partition is assigned a drive letter. WARNING! Hiding and unhiding partitions can cause the drive letters of other partitions to change. For information on why drive letters change, see "How the OS Assigns Drive Letters" and "Problems Caused by Drive Letter Changes" in Basic Concepts on the PartitionMagic CD. For information on updating your drive mappings, see "Changing Drive Letter References with DriveMapper" in the PartitionMagic User Guide. If your hard disk has more than one primary partition, only one is visible by default. When you use the SET ACTIVE operation, PartitionMagic unhides the selected primary partition and hides other primary partitions. While you can unhide more than one primary partition, we recommend that you do not unless you are running Windows NT. Unhiding multiple primary partitions may cause data loss. If you are running Windows NT, partitions are not hidden automatically; therefore, you can have multiple visible, primary partitions. 1. From the Disks pull-down menu, select the disk with the partition you want to hide. 2. On the disk map or in the partition list, select the partition you want to unhide and click OPERATIONS > ADVANCED > UNHIDE PARTITION on the menu bar. The UNHIDE PARTITION dialog appears, warning you that drive letters may change. 3. To confirm that you want to unhide the partition, click OK. 4. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. The next time you boot your computer, the unhidden partition is assigned a drive letter. SET ACTIVE The SET ACTIVE operation lets you make a partition the active partition, or in other words, the partition the computer boots from. Only one partition can be active at a time. To boot your computer from a partition, the partition must be on the first drive and it must contain an operating system. When your computer boots, it reads the partition table of the first drive to find out which partition is active and boots from that partition. WARNING! Before you make a partition active, it must be bootable. If the partition is not bootable or if you are not certain if it is, have a boot diskette ready. To create a boot diskette, see "Using an Operating System Boot Diskette" in the PartitionMagic User Guide. PartitionMagic hides inactive FAT, NTFS, and HPFS primary partitions. To set the active partition: 1. From the Disks pull-down menu, select the disk with the partition you want to make active. 2. On the disk map or in the partition list, select the partition you want to make active and click OPERATIONS > ADVANCED > SET ACTIVE on the menu bar. The SET ACTIVE PARTITION dialog appears. 3. Click OK. 4. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. BAD SECTOR RETESTj The BAD SECTOR RETEST operation lets you check sectors on FAT partitions that have been marked bad and recover sectors that are usable. NOTE: Use INFO to discover whether a partition contains bad clusters. For more information, click HELP in the PARTITION INFORMATION dialog or see "Getting Information About Partitions" in the PartitionMagic User Guide. WARNING! Some sectors marked as bad are marginally bad, meaning that one time the sector works fine and another time it does not. BAD SECTOR RETEST may mark a marginally bad sector as good. This can result in data loss if the marginally bad sector fails in the future. Most modern hard drives detect bad sectors and automatically remap the sector, so in general, you do not see bad sectors on modern hard drives. If you do get bad sector errors on a modern hard drive, it is recommended that you replace the drive. To retest bad sectors: 1. From the Disks pull-down menu, select the disk with the partition you want to retest. 2. On the disk map or in the partition list, select the partition you want to retest and click OPERATIONS > ADVANCED > BAD SECTOR RETEST on the menu bar. The BAD SECTOR RETEST dialog appears. 3. To continue with the test, click OK. 4. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. FORMAT VERIFICATION The FORMAT VERIFICATION dialog box lets you confirm your intention to format the currently selected partition. Formatting the partition DESTROYS ALL DATA (including files and programs) in the partition. As a precaution against accidental loss of data, you must enter the volume label to confirm the format operation. (The volume label is shown in the message above the text box.) Type the label, then choose OK to display the FORMAT PARTITION dialog box, or choose CANCEL to return to the Main Window. ZDCLUST_HLP ZDMOVRSZ_HLP ZDCHECK_HLP ZDPREFS_HLP ZDCOPY_HLP ZDINFO_HLP ZDCREATE_HLP ZDBOOTMAGIC_HLP FAT_FAT32_HLP FAT_HPFS_HLP CONVERT_FAT_TO_NTFS_HLP FORMAT PARTITION The FORMAT operation formats a partition, destroying all its data in the process. Formatting enables you to put a different file system on a partition. To ensure that you do not accidentally format a partition, you must first type the volume label. If you did not assign a volume label when you created the partition, you must type NO NAME to confirm deletion. NOTE: PartitionMagic has several conversion options that let you convert from one file system to another without destroying existing files in a partition. For more information, click HELP in any of the conversion dialogs or see "Converting Partitions" in the PartitionMagic User Guide. To format a partition: 1. From the Disks pull-down menu, select the disk with the partition you want to format. 2. On the disk map or in the partition list, select the partition you want to format and click OPERATIONS > FORMAT on the menu bar. The FORMAT VERIFICATION dialog appears. 3. Type the current volume label. 4. Click CONTINUE to verify your intent to format the partition. The FORMAT PARTITION dialog appears. 5. From the PARTITION TYPE drop-down list, select the desired file system type. NOTE: If the partition is too small or too large, some partition types may not be available. 6. If you wish, type a label for the partition. 7. Click OK. 8. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. RESIZE CLUSTERS> The RESIZE CLUSTERS operation lets you change the cluster size on FAT and FAT32 partitions. Reducing cluster size may help you reclaim wasted space on your hard disk. NOTE: For more information on cluster size and use, see "Making Efficient Use of Disk Space" in Basic Concepts on the PartitionMagic CD and "Resizing Clusters" in the PartitionMagic User Guide. The RESIZE CLUSTERS dialog displays the possible cluster sizes from 512 bytes to 64 KB. For each cluster size, PartitionMagic displays the following: A bar graph and percentages represent how much space would be used and how much space would be wasted if you chose that cluster size for the currently selected partition. Wasted space (in megabytes). The range of allowable partition sizes (in megabytes) or other information. If a cluster size requires a partition that is too small for the data and files on the partition, "Not Allowed" appears in the NOTES column. "Not Enabled" appears in the NOTES column for the 64K cluster size because it is only used for Windows NT. You can enable the 64K cluster size, but it is not recommended. For more information, see "Allow 64K FAT Clusters for Windows NT" in the PartitionMagic User Guide. The lower portion of the RESIZE CLUSTERS dialog displays information about the current and new cluster size, and the current and new partition size (based on the new cluster size). You can click the NEW CLUSTER SIZE drop-down list to change the cluster size. To resize clusters: 1. From the Disks pull-down menu, select the disk containing the partition where you want to resize clusters. 2. On the disk map or in the partition list, select the FAT or FAT32 partition where you want to resize clusters, and click OPERATIONS > ADVANCED > RESIZE CLUSTERS on the menu bar. The RESIZE CLUSTERS dialog appears. 3. Using the information in the dialog, decide which cluster size you want to use (and can use) and select it from the NEW CLUSTER SIZE drop-down list. PartitionMagic adheres to the established limits for partition and cluster sizes. You cannot select a cluster size that is invalid for the selected partition. NOTE: It is not recommended that you use the smallest cluster size on partitions containing a single, large file such as a database or swap file. WARNING! Do not choose the 64 KB cluster size unless this partition is only accessed by Windows NT and you have a 2-4 GB disk. 4. Click OK. 5. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. RESIZE/MOVE PARTITIONZ The RESIZE/MOVE operation lets you change the size of a partition and move it to another location on a hard disk. RESIZING PARTITIONS When you resize a partition, data is consolidated, not compressed. To make a partition smaller, unused space must exist within the partition. To enlarge a partition, there must be adjacent unallocated space. If there is unallocated space on the disk, but it is not adjacent to the partition you want to enlarge, adjust the location of the space by moving other partitions. Important! Exercise caution when resizing partitions smaller, especially a partition containing an operating system. Leave at least 50 MB more space in the partition than the operating system requires. Swap files, drivers, and other files may require the extra space. In certain instances, you cannot make a FAT partition larger when the partition contains no unused space. If you have a full partition and plenty of free space adjacent to it, yet are not able to enlarge your partition, you may have to delete some files in the partition so that PartitionMagic has room to work. You may be able to slightly enlarge the partition (1 MB or less) and then enlarge the partition a second time to provide the necessary buffer area for PartitionMagic. To see how much space is needed in a partition to resize past a cluster boundary, see the table in "Freeing Disk Space Before Enlarging a FAT Partition" in Basic Concepts on the PartitionMagic CD. NOTE: Occasionally, resizing a FAT partition displaces the first few files on the partition (such as IO.SYS and MSDOS.SYS if the partition contains an operating system). If you resize a boot partition and then it fails to boot, run SYS.COM to move the displaced files back to the front of the disk. MOVING PARTITIONS When you move a partition, the partition's data (and data on other partitions) is unaffected. The free space adjacent to a partition determines the distance you can move it; if there is no free space, you cannot move the partition. Additionally, you cannot move unknown partitions, partitions failing the CHECK operation, or free space. Important! Exercise caution when moving a bootable partition. Operating systems can become unbootable if moved beyond certain boundaries. For more information, see "Creating Bootable Partitions" in the PartitionMagic User Guide. NOTE: For Resize/Move limitations, see the "Resizing and Moving Partitions" section of the PartitionMagic User Guide. STEPS TO RESIZE AND MOVE A PARTITION 1. From the Disks pull-down menu, select the disk with the partition you want to resize/move. 2. On the disk map or in the partition list, select the partition you want to resize/move and click OPERATIONS > RESIZE/MOVE on the menu bar. The RESIZE/MOVE PARTITION dialog appears. The current size of the partition is shown on a disk map at the top of the dialog. The map also depicts the used and unused space within the partition and the unallocated space surrounding the partition (if any exists). The minimum and maximum sizes to which you can resize the partition appear below the map. 4. To move the partition, a. Place the pointer on the partition. b. Drag the partition to the desired location. Hint: There must be unallocated space adjacent to the partition to move it. If there is none, and the partition contains unused space, make the partition smaller and then move the partition. 5. To resize the partition, a. Place the pointer on the left or right partition handle. b. Drag the handle until the desired partition size is reached. You can also resize the partition by typing new values in the FREE SPACE BEFORE, NEW SIZE, and FREE SPACE AFTER boxes or by clicking the arrows next to the boxes. The values you enter may change slightly to values supported by the drive's geometry. The arrow buttons resize the partition by the minimum increment, allowing you to make very fine adjustments. Changes are reflected in the disk map. NOTE: To make a partition smaller, unused space must exist within the partition. To enlarge a partition, there must be unallocated space adjacent to it. 6. If desired, click the CLUSTER SIZE drop-down list and select a new size. PartitionMagic changes the FREE SPACE BEFORE, NEW SIZE, and FREE SPACE AFTER values to show how the partition size is affected. NOTE: This option is only available for FAT and FAT32 partitions. For more information, see "Resizing Clusters" in the PartitionMagic User Guide. 7. Click OK. 8. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. CHECK PARTITION0 The CHECK operation checks the integrity of a partition. If a Check operation fails, "Check Failed" appears in the USED and FREE columns in the partition list. You should fix any errors encountered. For more information, see "Resolving Check Errors" in the General Troubleshooting section of Help or the PartitionMagic User Guide. NOTE: CHECK does not display information about the status and structure of a partition as do the DOS, Windows, and OS/2 CHKDSK utilities. To view that information, use the INFO option. For details, see "Getting Information About Partitions" in the PartitionMagic User Guide. When you select CHECK, the CHECK PARTITION RESULTS dialog appears, displaying information about the status of the partition. NOTE: If CHECK finds an error, such as cross-linked files, lost clusters, or bad directory information on an NTFS or Linux Ext-2 partition and can fix it, a FIX button appears at the bottom of the dialog. For each error found, CHECK displays the following: SEVERITY describes the seriousness of the problem, which can be one of the following: - Info: The information given is helpful, but not critical. Does not correspond to any error. - WARNING! The error may or may not cause problems. - Error: A problem was encountered, but PartitionMagic may still be able to make changes to the partition. Run ScanDisk or CHKDSK to fix the error, or click Fix, if available. - Critical: A catastrophic problem. PartitionMagic cannot make any changes to the partition. FIXED displays Yes for each problem you fix on an NTFS or Linux Ext-2 volume. Not applicable for FAT, FAT32, or HPFS partitions. NUMBER shows a number corresponding to the error. For more information, see "Error Messages and Solutions" in the PartitionMagic User Guide. DESCRIPTION gives a brief description of the problem. If CHECK does not discover any errors, an INFO entry appears with "Check Complete" in the DESCRIPTION column. To check a partition: 1. From the Disks pull-down menu, select the disk with the partition you want to check. 2. On the disk map or in the partition list, select the partition you want to check and click OPERATIONS > CHECK on the menu bar. The CHECK PARTITION RESULTS dialog appears. 3. To fix an error on an NTFS or Linux Ext-2 partition, highlight the problem and click FIX. 4. When you are finished viewing the check results and fixing NTFS or Linux Ext-2 errors, click CLOSE. For more information about correcting errors, see "Resolving Check Errors" in the PartitionMagic User Guide. PREFERENCES MENU >From the GENERAL menu, you can change various program preferences. Each preference is a toggle and, like a light switch, is either on (enabled) or off (disabled). A check mark next to a preference indicates it is enabled. SYSTEM SUPPORTS FAT32 SYSTEM SUPPORTS FAT32 indicates whether the current operating system supports FAT32 partitions. Windows 95B (OEM Service Release 2), Windows 98, Windows Me, and Windows 2000 support FAT32 partitions; other operating systems do not. ALLOW 64K FAT CLUSTERS FOR WINDOWS NT This preference lets you create FAT partitions with 64K clusters, which enables Windows NT to support large hard disks. Because DOS, Windows 3.x, Windows 95, and Windows 98 do not support cluster sizes larger than 32K, you cannot access a 64K partition using these operating systems. If you are using multiple operating systems, we recommend not using 64K clusters. To prevent you from inadvertently creating partitions with 64K clusters, this preference is disabled every time you exit PartitionMagic. When enabled, the 64K cluster size is available in the RESIZE/MOVE PARTITION and RESIZE CLUSTERS dialogs. To enable or disable this preference: 1. In the main window, click GENERAL > PREFERENCES. 2. Click ALLOW 64K FAT CLUSTERS FOR WINDOWS NT. 3. Click OK. IGNORE OS/2 EA ERRORS ON FAT This preference tells PartitionMagic whether or not to ignore OS/2 Extended Attribute errors when it checks a FAT partition. WARNING! If OS/2 is on your computer, do not enable this preference. Data loss could occur because problems might go undetected. To enable or disable this preference: 1. In the main window, click GENERAL > PREFERENCES. 2. Click IGNORE OS/2 EA ERRORS ON FAT. 3. Click OK. SKIP BAD SECTOR CHECKS When PartitionMagic modifies partitions, it performs extensive testing to detect bad sectors on your hard disk. Newer disk types (such as Enhanced IDE and SCSI) often handle bad sectors internally, making such testing superfluous. For this reason, PartitionMagic lets you bypass these tests with SKIP BAD SECTOR CHECKS. When this preference is enabled, the RESIZE/MOVE, CREATE, COPY, and FORMAT operations run faster. WARNING! If you skip bad sector checks and your hard disk has bad sectors, data loss can result. PartitionMagic lets you set this preference individually for each of your hard disks. If your system has an older disk and a newer one, you could check the older disk and skip the newer one. A check mark next to a disk means to skip bad sector checking for that disk. To enable or disable this preference: 1. In the main window, click GENERAL > PREFERENCES. 2. In the SKIP BAD SECTOR CHECKS box, click the box next to the disks you want enabled or disabled. 3. Click OK. SET AS READ-ONLY FOR PARTITIONMAGIC This preference lets you prevent PartitionMagic from making any changes to a hard disk. Exceptions include: If the disk contains the boot partition, some files may be changed, such as the Windows NT boot initialization file. If you tell PartitionMagic to run DriveMapper automatically, certain files, such as initialization files and shortcut files, may be changed. You can set this preference individually for each of your hard disks. To enable or disable this preference: 1. In the main window, click GENERAL > PREFERENCES. 2. In the SET AS READ-ONLY FOR PARTITIONMAGIC box, click the box next to the disks you want enabled or disabled. 3. Click OK. COPY PARTITION- The COPY operation lets you to make an exact duplicate of a partition. The copy is the same size (or slightly different if copied to another physical disk with a different geometry) and file type and contains the same data as the original. When you copy a partition, you specify the hard disk and the free space where you want to place the copy. Important! To copy a partition, you must have unallocated space that is equal to or larger than the partition. 1. From the Disks pull-down menu, select the disk with the partition you want to copy. 2. On the disk map or in the partition list, select the partition you want to copy and click OPERATIONS > COPY on the menu bar. The COPY PARTITION dialog appears. 4. From the Disks pull-down menu, select the disk where you want to copy the partition. 5. In the partition list, select the free space where you want to copy the partition. 6. Click OK. 7. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. PARTITION INFORMATION The INFO operation displays information about the status and structure of a selected partition. To view partition information: 1. From the Disks pull-down menu, select the disk containing the partition for which you want to view information. 2. On the disk map or in the partition list, select the partition on which you want to view information and click OPERATIONS > INFO on the menu bar. The PARTITION INFORMATION dialog appears. Information is displayed in tabbed pages. To view a page, click its associated tab, which is always visible at the top of the pages. Based on the file system the partition uses, different pages appear. 4. Click the tab for the page you wish to view. NOTE: Each page is described in the following sections. 5. Click CLOSE when you are finished viewing information. DISK USAGE The DISK USAGE page is available for the FAT, FAT32, NTFS, and HPFS file systems. This page displays the following information in bytes, megabytes, and as a percentage: Used space on the partition, including space wasted by clusters Free space on the partition Bad space on the partition Total space on the partition (the sum of Used, Free, and Bad space) PartitionMagic also displays this information graphically in a pie chart. CLUSTER WASTE The CLUSTER WASTE page applies only to partitions using the FAT or FAT32 file systems. This page displays the following information: Current Cluster Size in bytes or kilobytes Data stored on the partition in bytes and megabytes Wasted space on the partition in bytes and megabytes Total used space in bytes and megabytes (the sum of Data and Wasted space) PartitionMagic also displays this information graphically in a bar chart. PARTITION INFO The PARTITION INFO page is available for all types of partitions, including free space and extended partitions. Information on this page includes the following: PARTITION TYPE is shown in hexadecimal followed by a text description of the partition or file system type (such as FAT, FAT32, NTFS, HPFS, etc.). The hexadecimal designation is the conventional way to display partition types. SERIAL NUMBER is shown if the partition's file system uses serial numbers. The lower portion of the page shows physical information about the partition: FIRST PHYSICAL SECTOR shows the logical number and the location (cylinder, head, and sector) where the partition begins. LAST PHYSICAL SECTOR shows the logical number and the location (cylinder, head, and sector) where the partition ends. TOTAL PHYSICAL SECTORS displays the number of sectors in the partition. PHYSICAL GEOMETRY shows the total number of cylinders, heads, and sectors on the physical disk where the partition resides. FILE SYSTEM-SPECIFIC INFO PAGES The last page in the PARTITION INFORMATION dialog corresponds to the file system used on the selected partition. For example, if the file system is FAT or FAT32, the page is FAT Info; if the file system is NTFS, the page is NTFS Info, and so on. FAT INFO This page applies to partitions using the FAT or FAT32 file systems. The first section provides the following information: SECTORS PER FAT shows the number of sectors in each file allocation table and the number of file allocation tables on the selected partition. ROOT DIRECTORY CAPACITY shows the number of possible entries and the number of sectors in the root directory. Because a FAT32 root directory can grow as needed, this line is blank for FAT32 partitions. FIRST FAT SECTOR shows the logical sector number within the partition where the FAT begins. FIRST DATA SECTOR shows the logical sector number within the partition where the data portion of the partition begins. The next section provides the following information: The number of bytes in files on the partition, the number of files, and the number of those files that are hidden The number of bytes in directories on the partition, the number of directories, and the number of those directories that are hidden The final section of this page, FAT EXTENSIONS, provides the following information: The number of bytes used for OS/2 Extended Attributes and the number of files and directories affected by Extended Attributes The number of bytes used for long filenames and the number of files and directories using long filenames NTFS INFO This page applies to partitions using the NTFS file system. The first section shows the following information: NTFS VERSION shows the version number. The most recent version is 1.2. BYTES PER NTFS SECTOR displays the number of bytes in each logical sector on the selected partition. (There are always 512 bytes in each physical sector.) CLUSTER SIZE displays the size of each cluster and the number of sectors in each cluster on the selected partition. FIRST MFT CLUSTER shows the logical number of the first cluster in the master file table (MFT). FILE RECORD SIZE gives the size of file records in the MFT. The next section displays information similar to that shown by NT CHKDSK: The number of files on the partition and the bytes and clusters allocated to them The number of wasted bytes in file clusters The number of indexes (directories) and the bytes and clusters allocated to them The number of bytes and clusters reserved for other system structures HPFS INFO This page applies to partitions using the HPFS file system. The first section displays the following information: PARTITION STATUS shows one or more of these values: - Active: OS/2 is running and data has been written to the partition. - Dirty: Windows NT or OS/2 was shut down improperly and is not running. - Corrupt: One or more sectors are bad, and the partition needs to be checked. - Hot Fixes: Problems have been hot fixed. - Not Active: The partition is not in use. DIRBLOCK SECTORS shows the range of sectors in the DirBlock band. The DirBlock band is usually preallocated near the center of the disk to reduce head movement. FREE DIRBLOCKS displays the number of unused DirBlocks in the DirBlock band and the total number of DirBlocks. If the DirBlock band fills up, additional DirBlocks are allocated from the data area. HOTFIXES USED displays the number of hotfix sectors used and the total number of hotfix sectors available. Hotfix sectors are used temporarily to handle write errors. CHKDSK /F transfers the data from a hotfix sector to a good sector and makes the hotfix sector available again. The last section displays information similar to that shown by OS/2 CHKDSK, including: The number of bytes and files on the partition and the number of sectors used for files The number of unused bytes in file sectors, which is equivalent to wasted bytes in FAT clusters. (Because HPFS allocates space by sectors, less space is wasted than in FAT clusters.) The number of bytes in directories, the number of directories on the partition, and the number of sectors used for directories The number of bytes in file/dir Fnodes, also shown as a number of sectors NOTE: An Fnode is a key structural element of the HPFS file system. Each Fnode is 512 bytes (one sector). One Fnode exists for each file or directory in the partition. Number of bytes reserved by the system, also shown as a number of sectors Number of bytes used for Extended Attributes (EAs) CREATE PARTITION The CREATE operation lets you create primary partitions, extended partitions, and logical partitions. On a single hard disk, you can have up to four primary partitions or three primary partitions and one extended partition. Within an extended partition, you can create unlimited additional subdivisions called logical partitions. If you do not know what type of partition you want to create, see "Understanding Partitions" in Basic Concepts on the PartitionMagic CD. Creating a new partition can make your drive letters change, causing applications not to run because application shortcuts, initialization files, and registry entries refer to incorrect drives. For information on why drive letters change, see "How the OS Assigns Drive Letters" and "Problems Caused by Drive Letter Changes" in Basic Concepts on the PartitionMagic CD. For information on updating your drive mappings, see "Changing Drive Letter References with DriveMapper" in the PartitionMagic User Guide. CREATING BOOTABLE PARTITIONS Before creating a partition where you plan to install an operating system (a bootable partition), you should review the "Creating Bootable Partitions" section of the PartitionMagic User Guide. STEPS TO CREATE A PARTITION If you have multiple hard disks and partitions, the process and available options may differ slightly from the following steps. For examples of creating partitions on more complex systems, see the Scenario section of "Creating Partitions" in the PartitionMagic User Guide. To create a partition: 1. From the Disks pull-down menu, select the disk where you want to create the new partition. 2. On the disk map or in the partition list, select a block of unallocated space. If no unallocated space exists, you must resize or delete an existing partition to create unallocated space. For instructions on resizing and deleting partitions, see "Resizing and Moving Partitions" and "Deleting Partitions" in Help or the PartitionMagic User Guide. 3. Click OPERATIONS > CREATE on the menu bar. The CREATE PARTITION dialog appears. 4. In the CREATE AS box, click LOGICAL PARTITION or PRIMARY PARTITION. If you select LOGICAL PARTITION, PartitionMagic automatically creates an extended partition to enclose the logical partition, or, if you already have an extended partition, resizes the extended partition larger to encompass the logical partition (the free space must be inside of or adjacent to the extended partition). If LOGICAL PARTITION is unavailable, you may already have four primary partitions on the hard disk. Or, if you have an extended partition, you may not have selected a block of free space inside of or adjacent to the extended partition. 5. From the PARTITION TYPE drop-down list, select the desired file system type: FAT is the most common file system type. It is used by DOS, Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, and OS/2. FAT32 is used by Windows 95 OEM Service Release 2, Windows 98, and Windows 2000. HPFS is used by OS/2 and Windows NT 3.51 (and earlier versions). NTFS is used only by Windows NT. Linux Ext2 is used only by Linux. Linux Swap is used only by Linux. EXTENDED creates an extended partition which can contain any number of logical partitions. EXTENDED is not an option if the hard disk already contains an extended partition or four primary partitions. UNFORMATTED creates unformatted free space on your hard drive. 6. If you wish, enter a label (up to 11 alphanumeric characters) for the new partition. Descriptive labels help remind you what is stored in a partition (for example, DATA, APPS, WIN95, etc.). 7. In the SIZE box, enter the desired size for the partition. PartitionMagic automatically calculates a recommended size (based on the most efficient use of disk space), which you can accept or change. 8. If the size you specified for the new partition is smaller than the available free space, you can position the partition at the beginning or end of the free space. Generally, it is best to position the partition at the beginning of the free space. In the POSITION box, click BEGINNING OF FREE SPACE or END OF FREE SPACE. 9. In the DRIVE LETTER field, note the drive letter that will be assigned to the new partition after reboot. NOTE: Because only one primary partition can be active at a time, if you create a primary partition, it is automatically given a hidden status and no drive letter assignment. An exception is Windows NT which can handle multiple primary active partitions. If you are running Windows NT, in the DRIVE LETTER box, type or select the drive letter you wish to assign to the partition. 10. Click OK. 11. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. When the computer restarts, the operating system assigns the new partition a drive letter. BOOTMAGIC MAIN WINDOW HELPA BootMagic is a PowerQuest application that helps you run multiple operating systems on a single computer. Each time you start or restart your computer, BootMagic presents a list of available operating systems from which you can select the operating system you want to boot. BootMagic has a configuration window you can access from PartitionMagic that lets you select and arrange the operating systems you want to appear as boot-up choices. For more information about installing BootMagic and changing your BootMagic configuration, see the BootMagic Quick Start Guide. CONVERTING FAT TO FAT32Y The CONVERT FAT TO FAT32 operation converts a FAT partition to FAT32. FAT32 partitions have less wasted disk space than FAT partitions (see "Resizing Clusters" in the PartitionMagic User Guide or "Cluster Analysis" in Help for more information); however, you should be aware of these issues: You must have Windows 95 OEM Service Release 2, Windows 98, or Windows 2000 to access files on a FAT32 partition. If you are using multiple operating systems, FAT32 partitions are inaccessible when the other operating systems are running. Some laptops have a sleep mode that saves all memory to disk. Because this function sometimes requires a FAT partition, consult your laptop manual or contact the manufacturer before converting to FAT32. NOTE: The minimum recommended size for a FAT32 partition is 256 MB. To convert from FAT to FAT32: 1. From the Disks pull-down menu, select the disk containing the partition you want to convert. 2. On the disk map or in the partition list, select the partition you want to convert and click OPERATIONS > CONVERT > CONVERT FAT TO FAT32 on the menu bar. The CONVERT PARTITION TO FAT32 dialog appears. 3. To continue with the conversion, click OK. 4. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. CONVERTING FAT TO HPFS The CONVERT FAT TO HPFS operation converts a FAT partition to HPFS. During this operation, PartitionMagic preserves data, long filenames (created by Microsoft Windows NT, Windows 95, and Windows 98), and Workplace shell long name Extended Attributes. WARNING! You must have OS/2 to access files on an HPFS partition. Without it, you will lose all files on the converted partition. Proceed with caution when performing this conversion, as it cannot be reversed. To convert from FAT to HPFS: 1. Back up the data on your boot drive. Because the conversion cannot be reversed, we strongly recommend that you take this precautionary step. NOTE: If a Corrective Service Facility (CSF) has been applied to your version of OS/2, you need to make new Install/Utility diskettes and use them in place of your original OS/2 diskettes. 2. Reboot your system (either from a diskette, from a partition other than the one you are converting, or from DOS). 3. Run PartitionMagic from a partition other than the one you are converting. 4. From the Disks pull-down menu, select the disk containing the partition you want to convert. 5. On the disk map or in the partition list, select the partition you want to convert and click OPERATIONS > CONVERT > CONVERT FAT TO HPFS on the menu bar. The CONVERT PARTITION TO HPFS dialog appears, displaying important information about the conversion. 6. To continue with the conversion, click OK. 7. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. 8. Click YES to confirm that you want to apply the changes. 9. The BATCH PROGRESS dialog appears, tracking the following items: Description of current operation Entire process progress bar Sub-process progress bars 10. When all operations are complete, click OK to close the BATCH PROGRESS dialog and return to the PartitionMagic main window. Important! Complete the remaining steps only if the partition you converted to HPFS contains OS/2. 10. Copy SYSINSTX.COM from the OS/2 Installation Disk to the root of the new HPFS partition. 11. Copy UHPFS.DLL from the OS/2 Disk 2 to the root of the new HPFS partition. (If you have an OS/2 CD-ROM, consult your IBM documentation for instructions on creating a diskette from the disk image.) 12. Change to the new HPFS partition by typing drive: (where drive is the drive letter of the partition you converted from FAT to HPFS). 13. From the root of the new HPFS partition, type SYSINSTX drive: (where drive is the drive letter of the partition you converted from FAT to HPFS). 14. Verify that HPFS.IFS is listed in the CONFIG.SYS file similar to the following: IFS=C:\OS2\HPFS.IFS /CACHE:256 /CRECL:4 /AUTOCHECK:C If this line is not present, add it, replacing C: and :C with the drive letter of the partition you just converted. Important! If you want to be able to boot to the command line using , make this change to all CONFIG.* files in\OS2\BOOT. 15. Verify that HPFS.IFS is present in the OS2 directory. If not, copy it from OS/2 Installation Disk 1. Your HPFS partition is now bootable. CONVERTING FAT TO NTFS The FAT to NTFS operation launchs the Microsoft Convert utility to convert a FAT partition to NTFS. You must be running Windows NT to complete this conversion. If you boot multiple OSs, you must be careful when you convert FAT to NTFS. NTFS is only accessible with Windows NT, therefore the data in this partition will not be accessible if you boot DOS or Windows 95/98/Me. The convert FAT to NTFS option is available only if you are running the Windows NT version of PartitionMagic, there is sufficient free space, the partition is large enough, and the partition has a drive letter assigned. 1. Select the disk with the partition you want to convert, from the Disk drop-down list on the toolbar. 2. Select the partition you want to convert, on the disk map or in the partition list. 3. Click Operations > Convert > FAT to NTFS. 4. Click Yes to continue with the conversion. Because Windows NT performs the conversion, when you click Yes, PartitionMagic automatically applies any pending changes and exits. The Convert utility is then started. 5. If you have open files, a prompt appears indicating that the changes you have made require rebooting. Click OK to make the changes. After the changes are made, the computer is rebooted. The partition is converted. If you do not have any open files, the Batch Progress dialog box appears. Click OK to return to the PartitionMagic main window. The partition is converted. CONVERT_FAT32_TO_FAT_HLP CONVERT_NTFS_TO_FAT_OR_FAT_32_HLP! CONVERT_PRIMARY_TO_LOGICAL_HLP" CONVERT_LOGICAL_TO_PRIMARY_HLP# GNRL_TRBLSHTNG_HLP$ ERROR_MESSAGES_HLP% TECHNICAL_SUPPORT_HLP CONVERTING FAT32 TO FAT& The CONVERT FAT32 TO FAT operation converts a FAT32 partition to FAT. To complete this conversion, the partition must have at least 300-400 MB free space because of how the FAT file system allocates disk space for file storage. 1. From the Disks pull-down menu, select the disk containing the partition you want to convert. 2. On the disk map or in the partition list, select the partition you want to convert and click OPERATIONS > CONVERT > CONVERT FAT32 TO FAT on the menu bar. NOTE: At this point, PartitionMagic may report too many root directory entries (the maximum number of entries in a FAT partition's root directory is limited, unlike a FAT32 partition's root directory). In this case, move or copy some of the files in the root directory to another location and then start the conversion again. The CONVERT PARTITION TO FAT dialog appears 3. To continue with the conversion, click OK. 4. Click General > Apply Changes. If desired, you can perform other partition operations, then apply the changes when you are done. CONVERTING NTFS TO FAT OR FAT32Q Use to convert an NTFS partition to a FAT or FAT32 partition. This type of conversion lets you access the partition's files using a DOS or Windows 95b or 98 boot floppy. Conditions of conversion NTFS is an advanced version of FAT and FAT32. Therefore, depending on the NTFS features used on the partition, the type of data, and partition size, you will either be allowed to complete the conversion or not. If you receive an error message and the conversion stops, it is usually caused by one or more of the following: The file system for conversion is not allowed for the current partition size. The FAT32 partition must be greater than 256 MB and the FAT partition must be less than 2 GB. The NTFS partition has data in memory that has not yet been written to the hard disk. The file system has errors, such as lost clusters and cross-linked files. You can fix these problems, then try the conversion again. There is not enough temorary space in the partition to do the conversion. The conversion will require the NTFS system and the FAT32 system files until the last step of the conversion. Also, there is data in NTFS FRS's that must be moved to external clusters and saved. If you can complete the conversion, you may receive a warning about the quality of data and feature loss, depending on the features used on the partition, the type of data, and the partition size. For more information about the types of warnings, refer to the PartitionMagic User Guide. To convert NTFS to FAT, 1. Select the disk with the partition you want to convert, from the Disk drop-down list on the toolbar. 2. Select the partition you want to convert, on the disk map or in the partition list. 3. Click Operations > Convert > NTFS to FAT. 4. Click OK. 5. Click General > Apply Changes. To convert NTFS to FAT32, 1. Select the disk with the partition you want to convert, from the Disk drop-down list on the toolbar. 2. Select the partition you want to convert, on the disk map or in the partition list. 3. Click Operations > Convert > NTFS to FAT32. 4. Click OK. 5. Click General > Apply Changes. CONVERTING PRIMARY TO LOGICAL: If you have reached the limit of primary partitions on your hard disk, you can use Primary to Logical to convert a primary partition to a logical partition. If you create a logical partition, PartitionMagic will automatically place it in an extended partition. You can then create more logical partitions within the extended partition, expanding the maximum number of partitions on the disk. 1. Select the disk with the logical partition you want to convert, from the Disk drop-down list on the toolbar. 2. Select the primary partition you want to convert, on the disk map or in the partition list. You can see which partitions are labeled Primary or Logical by looking at the Pri/Log column in the partition list. 3. Click Operations > Convert > Primary to Logical. 4. Click OK. 5. Click General > Apply Changes. CONVERTING LOGICAL TO PRIMARYs You can use Logical to Primary to convert a logical partition to a primary partition if you plan to install an operating system on it. The partition must be a primary partition to be bootable. 1. Select the disk with the logical partition you want to convert, from the Disk drop-down list on the toolbar. 2. Select the primary partition you want to convert, on the disk map or in the partition list. You can see which partitions are labeled Primary or Logical by looking at the Pri/Log column in the partition list. 3. Click Operations > Convert > Logical to Primary. 4. Click OK. 5. Click General > Apply Changes. GENERAL TROUBLE SHOOTINGV This section addresses the following situations: Making the Operating System Assign a CD-ROM Drive Letter Using PartitionMagic with a SCSI Hard Disk Resolving Check Errors Partition Tables and Viruses MAKING THE OPERATING SYSTEM ASSIGN A CD-ROM DRIVE LETTER If your computer has a CD-ROM drive or any form of removable media, you should be aware of potential problems caused by the way drive letters are assigned to these devices. If you are using Windows NT, you can change drive letter assignments with PartitionMagic; otherwise, this is a function of the operating system. The operating system assigns drive letters in this order: (1) the first recognized primary partition on each hard disk, (2) all logical partitions on each hard disk, (3) any other primary partitions on each hard disk, and (4) the CD-ROM drive and any other forms of removable media. For more information, see "How the OS Assigns Drive Letters," in Basic Concepts on the PartitionMagic CD. Because the CD-ROM is one of the last drives to receive a letter, any partition you create or delete on any of your hard disks affects the drive letter assignment of your CD-ROM drive. Occasionally, the operating system may not assign a drive letter to the CD-ROM drive. If this occurs, complete the steps outlined below. If you are using DOS or Windows 3.x or are loading your CD-ROM drivers under DOS with Windows 95 or Windows 98 (if you are using Windows 95 or Windows 98, see below): 1. Go to a DOS prompt. 2. Type EDIT C:\CONFIG.SYS. NOTE: Your CONFIG.SYS file opens in the DOS editor program. Look for this line: LASTDRIVE=drive (where drive is any letter of the alphabet). Change drive to Z. This allows the OS to assign all drive letters through Z. 3. If your CONFIG.SYS file does not contain the LASTDRIVE=drive statement, you can add it by simply typing LASTDRIVE=Z. 4. Select FILE > EXIT. 5. When you are prompted to save the file, select YES. You should be back to a C:\> prompt. 6. Type EDIT C:\AUTOEXEC.BAT. 7. Your AUTOEXEC.BAT file opens in the DOS editor program. Look for a line that includes the word "MSCDEX." The /L:drive parameter (where drive is the drive letter assigned to your CD-ROM before you made changes with PartitionMagic) may appear at the end of this line. Change drive to Z. Because the OS assigns all other available drive letters before assigning Z, this ensures that partition changes you make in the future do not invalidate your CD-ROM drive letter. For more information, type HELP MSCDEX at a DOS prompt. NOTE: If your computer is on a network, when you log in to the network, the letter "Z" and other letters at the end of the alphabet may be assigned to network search drives. In this case, assign your CD-ROM a letter immediately preceding the last letter used by the network search drives. 8. Select FILE > EXIT. 9. When you are prompted to save the file, select YES. 10. When you see the DOS prompt (C:\), reboot your machine. If you are using Windows 95/98 and Windows 95/98 drivers for the CD-ROM: 1. On the toolbar, click START > SETTINGS > CONTROL PANEL. 2. Double-click SYSTEM. 3. Click the DEVICE MANAGER tab. 4. Double-click CD-ROM. 5. Double-click the name of your CD-ROM drive. 6. Select the SETTINGS tab. 7. In the START DRIVE LETTER and END DRIVE LETTER boxes, type or select Z. Because the OS assigns all other available drive letters before assigning Z, this ensures that partition changes you make in the future do not invalidate your CD-ROM drive letter. 8. Click OK to close the SETTINGS page. 9. Click OK to close the SYSTEM PROPERTIES dialog. 10. When prompted to restart your computer, click YES. USING PARTITIONMAGIC WITH A SCSI HARD DISK To use PartitionMagic on a SCSI hard disk, you must have a SCSI controller card that supports software Interrupt 13. Most SCSI controller cards let you enable software Interrupt 13 support in the BIOS through the card. If your SCSI controller card does not, contact the manufacturer to determine if your adapter can support software Interrupt 13. As a general rule, PartitionMagic or FDISK can be used to partition the disk. RESOLVING CHECK ERRORS PartitionMagic checks the integrity of a partition thoroughly before making changes to it. The CHECK and INFO operations perform the same checks and display error messages when they discover problems. For more information, see "Checking Partitions," and "Getting Information About Partitions" in the PartitionMagic User Guide. You may also access the Check and Info options in Help. These checks are substantially identical to those made by an operating system's CHKDSK, ScanDisk, or AUTOCHK utility. PartitionMagic also checks a partition after modifying it. If this check fails, report the problem to PowerQuest technical support. See "PowerQuest Technical Support" in the PartitionMagic User Guide or Help for contact information. While data loss is possible, it is not typical. The problem is usually a minor file system error that CHKDSK /F (or ScanDisk, if you are using Windows 95 or Windows 98) can correct without data loss. For more extensive errors, you may need to restore your files from a backup copy. If you receive a Check error mess age on any partition, back up your hard disk and then run your operating system's CHKDSK program on that partition (do not use the /F switch on the initial run). If you have MS-DOS 6.x, Windows 95, or Windows 98, run ScanDisk. CHKDSK and ScanDisk generally discover the same problems as PartitionMagic (except that the DOS CHKDSK program does not detect problems in Extended Attributes). If CHKDSK or ScanDisk does not show the same errors as the Check operation, contact technical support. See "PowerQuest Technical Support" in the PartitionMagic User Guide or Help for contact information. If CHKDSK or ScanDisk and the Check operation detect the same errors, which is usually the case, run CHKDSK with the /F switch or run ScanDisk to fix the problems. Then run CHKDSK again without the /F switch to ensure that the partition is error free. Under OS/2, perform this procedure (running CHKDSK without /F) twice. When CHKDSK reports no errors on the partition, run the Check operation. If PartitionMagic still reports a problem, reformat the partition and restore your files from the backup copy. RESOLVING PARTITION TABLE ERRORS Unless instructions specify otherwise, you must resolve partition table errors by creating new, error-free partition tables. The general steps are: (1) ensure you have no viruses (see below), (2) back up the data on the affected partitions, (3) delete the partitions, (4) recreate them, and (5) restore their contents. You may need to use the FDISK program from a recent DOS version, as earlier versions may refuse to delete HPFS or hidden partitions, and the OS/2 FDISK program may recognize the partition's corruption and refuse to modify it. PARTITION TABLES AND VIRUSES If partition changes made under one operating system are not reflected under another, and vice versa, it is possible that a master boot record (MBR) virus is present. Use a virus check utility that can detect the latest viruses. If a virus is found, data loss is likely. Before removing the virus, boot each operating system and use the Check operation to evaluate the integrity of the partition. Back up the files on any partition that passes the Check operation. Then remove the virus and perform the Check operation on the partitions again. Delete and recreate any partitions that fail the check. Finally, reinstall the operating systems and restore the backup files as necessary. ERROR MESSAGES AND SOLUTIONS For more information about error messages and solutions, visit http://www.powerquest.com/support/index.html on the PowerQuest web site (available in English only) and search on a particular error code. POWERQUEST TECHNICAL SUPPORT Before contacting PowerQuest, please try to resolve problems you encounter by using the online Help, the user guide, the README file, and PowerQuest's corporate web site. Your problem may be resolved by applying the most recent patch or upgrade of the software. PowerQuest technical support engineers may request information from the PartitionInfo utility program to help you resolve problems. The PartitionInfo report is always required for errors 100-199, 255, 986, and drive detection errors of any kind. Your product serial number is required to obtain technical support. If you received a demo or trial version of the software, you are not entitled to complimentary technical support. Term of Technical Support Technical support is available to all registered users throughout the life of the product, which began when PowerQuest released the software to manufacturing and ends six months after the release of the next version of the software or when PowerQuest discontinues its development. Upon registration, PowerQuest provides 45 days of complimentary technical support from the day of your first call. Corporate Web Site The Technical support web site, http:/support.powerquest.com, includes an overview of support options, an e-mail support request form, a list of error messages and information to resolve problems you encounter, and answers to frequently asked questions about the product. E-mail Language E-mail address (for specific technical problems) Dutch eurots@powerquest.com English help@powerquest.com OR eurots@powerquest.com French france@powerquest.com German germany@powerquest.com Italian italian@powerquest.com Portuguese latina@powerquest.com Spanish spanish@powerquest.com\ To obtain e-mail technical support for specific technical questions, you can fill out the form at http://support.powerquest.com (available in English only). If you send the information from PARTINFO with your e-mail message, a PowerQuest technician will be able to assist you more easily. Refer to the product user guide for information about PARTINFO. E-mail on Demand PowerQuest maintains an e-mail on demand system to resolve common problems. You can view a list of available documents at http://support.powerquest.com. To request one of the documents, send an e-mail message to support@powerquest.com with the index number of the document in the subject of the message. You can only request one document per e-mail message. E-mail on demand documents are available in English only. Location Number USA +1 (801) 437-4218 Europe +31 (0)20 581 9270 Fax a description of your problem to the technical support fax number. This service is available in the U.S., Canada, and Europe 24 hours a day, 7 days a week. PowerQuest technicians try to respond to all fax requests within 24 hours. Telephone Language Location Number Dutch Netherlands +31 (0)20 581 3906 English Netherlands +31 (0)20 581 3907 English UK +44 (0)17 1341 5517 English USA +1 (801) 226-6834 French France +33 (0)1 69 32 49 30 German Germany +49 (0)69 66 568 516 Italian Italy +39 (0)2 45 28 1312 Portuguese USA +1 (801) 226-6834 Spanish Spain +34 (0)91 662 3146 Spanish USA +1 (801) 226-6834 The USA call center is open Monday through Friday, 7:00 a.m. to 6:00 p.m., MST/MDT. Our European call centers are open Monday through Thursday, 9:00 to 18:00, CET, and Friday from 9:00 to 17:00, CET. If you have the information from PartitionInfo or PARTINFO ready when you call, a PowerQuest technician will be able to assist you more easily. Postal Service Mail USA Europe PowerQuest Corporation PowerQuest Customer Service P.O. Box 1911 P.O. Box 58287 Orem, Utah 84059-1911 1040 HG U.S.A. Amsterdam The Netherlands Please include the information from PartitionInfo with a description of your problem Also include a return address, a daytime phone number, or other relevant contact information. Copyright 1994-2000 PowerQuest Corporation. All rights reserved. HELP_CONTEXTS) DERIVED_OBJECTS const UI_HELP_CONTEXT GENERAL_HLP = 0x0001; // GENERAL HELPQ const UI_HELP_CONTEXT ZDMERGE_HLP = 0x0002; // MERGE PARTITIONSn const UI_HELP_CONTEXT ZDLABEL_HLP = 0x0003; // LABEL PARTITION L const UI_HELP_CONTEXT ZDREROOT_HLP = 0x0004; // RESIZE ROOTQ const UI_HELP_CONTEXT ZDDELETE_HLP = 0x0005; // DELETE PARTITIONO const UI_HELP_CONTEXT ZDHIDE_HLP = 0x0006; // HIDE PARTITIONQ const UI_HELP_CONTEXT ZDUNHIDE_HLP = 0x0007; // UNHIDE PARTITIONK const UI_HELP_CONTEXT ZDSETACT_HLP = 0x0008; // SET ACTIVER const UI_HELP_CONTEXT ZDBSRTST_HLP = 0x0009; // BAD SECTOR RETESTT const UI_HELP_CONTEXT ZDFMTCNF_HLP = 0x000A; // FORMAT VERIFICATIONQ const UI_HELP_CONTEXT ZDFORMAT_HLP = 0x000B; // FORMAT PARTITIONP const UI_HELP_CONTEXT ZDCLUST_HLP = 0x000C; // RESIZE CLUSTERSV const UI_HELP_CONTEXT ZDMOVRSZ_HLP = 0x000D; // RESIZE/MOVE PARTITIONP const UI_HELP_CONTEXT ZDCHECK_HLP = 0x000E; // CHECK PARTITIONQ const UI_HELP_CONTEXT ZDPREFS_HLP = 0x000F; // PREFERENCES MENUO const UI_HELP_CONTEXT ZDCOPY_HLP = 0x0010; // COPY PARTITIONV const UI_HELP_CONTEXT ZDINFO_HLP = 0x0011; // PARTITION INFORMATIONQ const UI_HELP_CONTEXT ZDCREATE_HLP = 0x0012; // CREATE PARTITION[ const UI_HELP_CONTEXT ZDBOOTMAGIC_HLP = 0x0013; // BOOTMAGIC MAIN WINDOW HELPX const UI_HELP_CONTEXT FAT_FAT32_HLP = 0x0014; // CONVERTING FAT TO FAT32W const UI_HELP_CONTEXT FAT_HPFS_HLP = 0x0015; // CONVERTING FAT TO HPFSW const UI_HELP_CONTEXT CONVERT_FAT_TO_NTFS_HLP = 0x0016; // CONVERTING FAT TO NTFSX const UI_HELP_CONTEXT CONVERT_FAT32_TO_FAT_HLP = 0x0017; // CONVERTING FAT32 TO FATd const UI_HELP_CONTEXT CONVERT_NTFS_TO_FAT_OR_FAT_32_HLP = 0x0018; // CONVERTING NTFS TO FAT OR FAT32_ const UI_HELP_CONTEXT CONVERT_PRIMARY_TO_LOGICAL_HLP = 0x0019; // CONVERTING PRIMARY TO LOGICAL_ const UI_HELP_CONTEXT CONVERT_LOGICAL_TO_PRIMARY_HLP = 0x001A; // CONVERTING LOGICAL TO PRIMARYY const UI_HELP_CONTEXT GNRL_TRBLSHTNG_HLP = 0x001B; // GENERAL TROUBLE SHOOTING] const UI_HELP_CONTEXT ERROR_MESSAGES_HLP = 0x001C; // ERROR MESSAGES AND SOLUTIONS] const UI_HELP_CONTEXT TECHNICAL_SUPPORT_HLP = 0x001D; // POWERQUEST TECHNICAL SUPPORT