TECHNICAL SUPPORT OPTIONS The services and prices listed here are available in the United States only. Support outside the United States may vary, please see our International Support list for regional contact details. Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice. Product Name: Internet Explorer 6 Service Pack 1 OEM distributed: If your product came installed with a new computer or device, the hardware manufacturer provides technical support and assistance for this software. Please contact your manufacturer directly for support. Support Info Online: http://support.microsoft.com/directory/productsupportoption.asp In Canada, visit http://microsoft.ca/support TTY Users: Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada. Worldwide: The support terms listed here are available in the United States and Canada only. Support outside the United States and Canada may vary, please see our International Support list for regional contact details. Conditions: Microsoft’s support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. Personal Support Options Online Self-Help Options Get your information online. Try our FAQ’s, WebCasts or search our Knowledge Base for articles targeted to your issue at http://microsoft.com/support Products included with the sale of a new computer If your product was included with the purchase of your computer, your computer manufacturer provides support for this product version. For contact details please go to http://support.microsoft.com/directory/directory/oemdirectory.asp Paid Assisted Support (a) Submit your issue online http://support.microsoft.com/directory/onlinesr.asp (b)   For Paid Assisted Support please call us at (800) 936-5700 in the US or (800) 668-7975 in Canada International Product Support Country/Region names & address information list Important! Phone numbers are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory/ww.asp. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Argentina Microsoft de Argentina S.A. Phone: 54-11-4316-1900 Fax: 54-11-4316-1984 Customer Service: 54-11-4316-4600 Technical Support Phone: 54-11-4316-4664     Armenia See Russia     Australia Microsoft Pty. Ltd. 1 Epping Road, North Ryde, NSW Australia, 2113 Phone: 13 20 58 Technical Support Phone: 13 20 58 Technical Support Fax: (61) (2) 9023 5021     Austria Microsoft Ges.m.b.H. Fax: (43) (1) 610 64 -200 Information Services: 08000-123 345 Fax: (43) 2236-64595 E-mail: InfoService@microsoft.at Direct Services (Updates, etc.): (43) -(1) 795 67028, Fax: (43) -(1) 795 67029, austria@msdirectservices.com Standard Support (Installation and Handling): (43) -(1) 50222-2255     Azerbaijan See Russia     Belgium Microsoft BVBA Phone: 02-7043000 Fax: 02-7043535 Support Network Info Center: 02 - 5139979 Microsoft Subscription Centre (MSDN): +353 1883 1014 Microsoft Subscription Centre (TechNet): +353 1883 1002 Technical Support: 02-5133274 (Dutch-speaking) 02-5132268 (French speaking) 02-5023432 (English-speaking)     Belarus See Russia     Bolivia Customer Service: 0800-2029 Technical Support: 0800-3443     Brazil Microsoft Informatica Ltda. Phone: 55-11-5504-2155 Fax: 011-55-11-5504-2227 Customer Service and Technical Support: Phone: (55) (11) 3444-6844 Fax: (55) (11) 5682-6091 Automatic Fax: (55) (11) 5506-8506 Bulletin Board Service: (55) (11) 5506-1234   Bulgaria Microsoft Bulgaria Ltd. (359) 0 2 / 9657 371 Technical Support: (359) 0 2 / 731 088   Canada Microsoft Canada Co. Head Office Phone: (905) 568-0434 Customer Information Centre: (877) 568-2495 Technical Support: Microsoft Desktop Operating Systems: (905) 568-4494 Microsoft Desktop Applications: (905) 568-2294 Other Standard Technical Support: (905) 568-3503 Paid Personal Support Information: (800) 668-7975 Small Business Support Information: (800) 805-4440 Premier Support Information (877) 568-2495 Text Telephone (TTY/TDD) (905) 568-9641     Caribbean Microsoft Caribbean, Inc. Phone: (782) 273-3600 Fax: (787) 273-3636 or (787) 273-3634 Technical Support/Soporte Tecnico: 1-877-672-3842 Technical Support E-mail: mscasup@microsoft.com Customer service: (800) 297-5982, para códigos de áreas 787 y 809 solamente, 506-298-2000 (para otras áreas)  Customer service E-mail: msccatus@microsoft.com     Central America Technical Support/Soporte Tecnico: (506) 298-2020 Technical Support E-mail: mscasup@microsoft.com Customer Service: (506) 298-2000 Customer Service E-mail: msccatus@microsoft.com   Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190   China Microsoft (China) Co. Ltd 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: (011) –(86) 10-6261 7711 Fax: (011) –(86) 10-6253 6630 Microsoft Global Technical Engineering Center 20/F, 23/F, 24/F, 25/F, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: (011) –(86) 21-64691188/ (011) –(86) 21-6469 8899 Fax: (011) -(86) 21-6469 1166 / (011) –(86) 21-6469 9900     Colombia Microsoft Colombia Customer service -Línea de Respuesta Microsoft (Santa Fé de Bogotá D.C.) Phone: (91) 524-0404 To place calls outside Bogotá: 9800-5-10595 or 9800-9-10595 Fax: 57-1-3173494     Costa Rica Phone: (506) 280-5100 Fax: (506) 280-5070     Croatia Microsoft Hrvatska d.o.o. +385 1 4802 500 Product Support and Customer Service: 0800 300 300 (toll free in Croatia) Customer phoning from outside Croatia should dial: +385 1 3650 762 Product Support E-mail: hot-line@microsoft.hr Customer Service E-mail: info-line@microsoft.hr    Czech Republic Microsoft s.r.o. (420) (2) 611 97 111 Technical support: (420) (2) 215 03 222 Information service (420) (2) 21 777 222    Denmark Microsoft Danmark Phone: +45 44 89 01 00 Fax: +45 44 68 55 10 Technical Support: +45 44 89 01 11 Sales Support: +45 44 89 01 90     Dominican Republic Phone: (809) 567-4049 Fax: (787) 567-4204     United Arab Emirates Microsoft Middle East Phone: (971) (4) 3973888 Fax: (971) (4) 3972244 Technical Support (Personal Operating Systems and Desktop Applications only): Phone: (971) (4) 3975443 Fax: (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304     Ecuador Corporation Microsoft del Ecuador S.A. Phone: 593-2-258 025 PBX: 593-2-460 453 Fax: 593-2-463-093   Egypt Technical Support (Personal Operating Systems, Desktop Applications, and Development Tools Installation ONLY): Telephone: (202) 338 8724 (202) 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com     El Salvador Phone: 503-245-4744 Fax: 503-245-4742     England See United Kingdom     Estonia Technical Support: +372 650 49 99 For other phone numbers, see Latvia     Finland Microsoft OY Phone: +358 (0)9 525 501 Fax: +358 (0)9 878 8778 Technical Support: +358 (0)9 525 502 500 Sales Support: +358 (0)9 525 5026 France Microsoft France (33) (0) 825 827 829 (0,15 € TTC per minute) followed by 0 and code 10 20 # Telex: MSPARIS 604322F  French Polynesia See France     Georgia See Russia     Germany Microsoft GmbH Fax: (089) 3176-1000 Telephone: (089) 3176-0  Standard Support (Installation and Handling): (01805) 67 22 55 General information about Microsoft support in central Europe:  Telephone:  (01805) 25-1199 Fax:  (01805) 25-1191      Greece Microsoft Hellas, SA Phone: +30 (0) 10 949 9100 Fax: +30 (0) 10 680 6780 Technical Support: Phone: +30 (0) 10 949 9100 Fax: +30 (0) 10 610 9528   Guatemala Phone: (502) 379-3000 Fax: (502) 367-6484     Gulf and Eastern Mediterranean PO Box 52244 Dubai, UAE Tel: (971) (4) 3973888 Fax: (971) (4) 3972244 Personal Support Contact Details: (Personal Operating Systems and Desktop Applications ONLY) Gulf (Bahrain, Malta, Qatar, and United Arab Emirates) Phone: (971) (4) 3975443 Fax : (971) (4) 3972304 E-Mail: mswsgulf@microsoft.com     Lebanon (Cyprus and Lebanon) Phone: (961) (1) 983348 Fax: (961) (1) 983349 E-Mail: mts@lebanon-online.com.lb     Oman Phone: (968) 691191 Fax: (968) 698568 E-Mail: mspss@gto.net.om     Pakistan Phone: (92) (21) 111 674357 Fax: (92) (21) 4533370 E-mail: mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304     Hong Kong SAR Microsoft Hong Kong Limited 20/F Cityplaza 3 14 Tai Koo Wan Road Hong Kong Fax: (852) 2560-2217 Microsoft Information Hotline: (852) 2388-9600 Microsoft Technical Support: (852) 2388-9600     Hungary Microsoft Hungary Phone: (36) (1) 437-2800 Fax: (36) (1) 437-2899 Customer Services: (36) (1) 267-4636 (2MSINFO) Technical Support: (36) (1) 267-7846 (2MSSUGO)     Iceland See Denmark     India Microsoft India The Great Eastern Center 70, Nehru Place New Delhi 110 019 Phone: MS – Bangalore (91) (80) 212 1212, MS – New Delhi (91) (11) 629-4600, 629-4601 MS – Mumbai (91) (22) 2844000 Fax: MS – Bangalore (91) (80) 212 1000, MS – New Delhi (91) (11) 629-2650, MS – Mumbai (91) (22) 2883040 Indonesia Microsoft Indonesia 17/F Chase Plaza JL. Jend Sudirman Kav. 21 Jakarta 12920 Indonesia Technical Support: Phone: (62) (21) 520-8111 Hotline Support: (62) (21) 570 4254 ext 4 Fax: (62) (21) 570-1169     Ireland Technical Support: Phone: 706 5353 See United Kingdom     Israel Microsoft Israel Ltd. Reception: Phone: (972) -(9) 952-5353 Fax: (972) -(9) 952-5333 Customer Service and Information Center: Phone: (972) -(9) -952-5400 Fax: (972) -(9) -952-5411 Technical Free Support for Windows, Office: Phone: (972) -(9) -952-5400 Fax: (972) -(9) -952-5403     Italy Microsoft Srl Phone: (39) 02 70-398-398 Fax: (39) 02 70-392-020 Microsoft Rome Office: (39) 06 5095-01 Fax: (39) 06 5095-0600 Customer Service (New product info, product literature): (39) 02 70-398-398 Customer service for IT/Operatori del Settore IT: (39) 02 70-398-398 Technical Support: (39) 02 70-398-398 Microsoft Consulting Service: (39) 02 70-398-398    Jamaica Phone: 876-960-8820 Fax: 876-920-2335     Japan Microsoft Asia Limited Sasazuka NA Bldg. 50-1, Sasazuka 1-chome, Shibuya-ku Tokyo 151-8533 Japan Technical Support (Standard Support): Windows XP: (81) (3) 5354-4600 / (81) (6) 6347-4605 Windows 2000: (81) (3) 5354-4568 / (81) (6) 6347-4458 Windows 9x: (81) (3) 5354-4598 / (81) (6) 6347-4498 Office: (81) (3) 5354-4500 / (81) (6) 6347-4400 Technical Support options/ Support Contract: (81) (3) 5354-4700 Information Center (Presales Product Support): Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 6347-9300 Customer Service Phone Phone: (81) (3) 5454-2300 Fax: (81) (48) 226-5511 (Version Upgrade) Fax: (81) (3) 5957-5577 (Registration)   Kazakhstan See Russia     Kingdom of Saudi Arabia Phone: (966) -(1) 488-1165 Fax: (966) -(1) 488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: (800) 124 0500 (toll free within Saudi Arabia) Fax: (966) -(1) 4740576     Kyrgyzstan See Russia     Korea Microsoft CH 6th Floor, West Wing, POSCO Center, 892 Daechi 4-Dong, Kangnam-Ku, Seoul, Korea Zip code: 135-777 Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Satisfaction Center: (080) 985-2000 (toll free domestic only), (82) (2) 558-8161 Game and Hardware Service Center: (080) 645-1000 (toll free domestic only), (82) (2) 715-1457 Technical Support Center: (82) (2) 508-0040 Security Hotline: (82) (2) 3468-7200 Microsoft Fulfillment Center: (82) (2) 3472-9692 Microsoft FastTips: (82) (2) 3453-7555 Internet: http://microsoft.com/support     Kuwait PO Box 5244 13053 Safat Tel: (965) 243-0248 Fax: (965) 243-0249 Technical Support (Personal Operating Systems, Desktop Applications, and Developer Tools ONLY): Tel: (965) 243-1071     Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100     Latvia Microsoft Phone: 371 750 8323 Fax: 371 750 83 38 Technical Support: +371 760 5004     Liechtenstein See Switzerland     Lithuania Technical Support: +370 272 3035 For other phone numbers, see Latvia     Luxembourg Microsoft BVBA Phone: +32 2-70430 00 Fax: +32-2-7043535 Support Network Info Center: +31-2 - 5139979 Microsoft Subscription Centre (MSDN): +353 1883 1014 Microsoft Subscription Centre (TechNet): +353 1883 1002 Technical Support: +32 2-5133274 (Dutch-speaking) +32 2-5132268 (French-speaking) +32 2-5023432 (English-speaking)   Malaysia Microsoft (Malaysia) Sdn Bhd Level 15, Menara Amcorp 18 Persiaran Barat 46050 Petaling Jaya Selangor Darul Ehsan, Malaysia Phone: (6) (03) 7957-2266 Fax: (6) (03) 7957-2263 Customer Services: Phone: Toll-free – (1)–(800) 88-3249 Fax: (6) (03) 7958-5293 Technical Support: Phone: (6) (03) 7783-9595 Fax: (6) (03) 295-2065     México Microsoft México, S.A. de C.V. Phone: 525-267-2000 Fax: 525-258-0225 Applications and Operating Systems: (52) (5) 265-3399 Developer tools and Server Operating Systems: (52) (5) 267-2190 Customer service: (52) (5) 265-3380 Resellers: (52) (5) 267-2110 Fax: (52) (5) 267-2119   Middle East Microsoft Middle East Phone: (971) (4) 397 3888 Fax: (971) (4) 397 2244 Technical Support (Personal Operating Systems and Desktop Applications ONLY): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097     Morocco Microsoft Afrique du Nord et de l'Ouest Phone: (212) (2) 95 80 80 Fax: (212) (2) 95 85 85     Netherlands Microsoft BV Telefoon: 020-5001500 Microsoft Contact Center: 020-5001005 Microsoft Subscription Centre (MSDN): 020-5001037 Microsoft Subscription Centre (TechNet): 020-5001035 Technische ondersteuning: 020-5001005 (Nederlands) 020-5001053 (Engels) Internet: http://www.microsoft.nl/support    Microsoft Consulting Services Benelux Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005 Information Services and Subscriptions TechNet Netherlands: (020) 5001035 Belgium: (32) (2) 5022176 Luxemburg: (32) (2) 5022176 Microsoft Developer Netwo