If your question is urgent and more complex
Telephone a Microsoft Product Support Engineer—Work with a support engineer to solve your issue through the following options:
Standard No-Charge Support—for help during business hours—If you acquired this product as a stand-alone retail product, you are eligible for 90 days of support at no charge beginning the first time you contact a support engineer. You can receive no-charge support via e-mail (explained later) or via telephone by calling one of the following numbers, available Monday–Friday, excluding holidays.
| In the U.S.: (425) 635-7040
|
In Canada: (905) 568-3503
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| 6:00 A.M.–6:00 P.M. Pacific time
|
8:00 A.M.–8:00 P.M. eastern time |
If your Microsoft product was preinstalled or shipped with your personal computer, you are not eligible for Standard No-Charge Support from Microsoft and must contact your computer manufacturer for support. For phone numbers, please refer to the documentation that came with your computer.
Pay-Per-Incident Support—for help after hours or to supplement Standard Support—If you need help after hours, or if you have used up or are not eligible for Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Support fees are billed to your VISA, MasterCard, or American Express card.
| In the U.S.: (800) 936-5700
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In Canada: (800) 668-7975
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| Cost: $35 US per incident
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Cost: $45 CDN plus tax per incident
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| 24 hours a day, seven days a week,
including holidays |
8:00 A.M.–8:00 P.M. eastern time Monday–Friday, excluding holidays
|