For additional support needs
If you need text telephone (TTY/TDD)—Available Monday–Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M.–6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M.–8:00 P.M. eastern time.
If you don't have access to the Internet—FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. (800) 936-4200.
If you need support services for a business—Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://www.microsoft.com/support/. Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses.
If you need on-site, multivendor, or proprietary product support—Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit http://www.microsoft.com/mcsp/. For more information about ASCs, contact your Microsoft account representative, or visit http://www.microsoft.com/support/.