Frequently asked questions

This chapter is devoted to the most frequently asked questions from users pertaining to installation, setup and operation of the Active Virus Shield; here we shall try to answer them here in detail.

Question: Is it possible to use Active Virus Shield with anti-virus products of other vendors?

We recommend uninstalling anti-virus products of other vendors prior to installation of Active Virus Shield to avoid software conflicts.

Question: Active Virus Shield does not rescan files that have been scanned earlier. Why?

This is true. Active Virus Shield does not rescan files that have not changed since the last scan.

That has become possible due to new iChecker™ and iStreams™ technologies. The technology is implemented in the program using a database of file checksums and file checksum storage in alternate NTFS streams.

Question: Why do I need the license key file? Will Active Virus Shield work without it?

Active Virus Shield will run without a license key, although you will not be able to access the Updater and Technical Support.

If you still have not decided whether to purchase Active Virus Shield, we can provide you with a trial license that will work for two weeks or a month. Once that time has elapsed, the key will expire.

Question: After the installation of Active Virus Shield the operating system started “behaving” strangely (“blue screen of death”, frequent restarting, etc.) What should I do?

Although rare, it is possible that Active Virus Shield and other software installed on your computer will conflict.

In order to restore the functionality of your operating system do the following:

  1. Press the F8 key when the computer just started loading until the boot menu is displayed.
  2. Select the Safe Mode item and load the operating system.
  3. Open Active Virus Shield.
  4. Use the Settings link in the main window and select the Protection section in the program settings window.
  5. Uncheck Run Active Virus Shield on system startup and click OK.
  6. Reload the operating system in the regular mode.

After this contact the Technical Support Service through the AOL’s corporate website (Services а Technical Support). Describe in detail the problem and the circumstances in which this problem occurs.

Make sure that you attach to your question a file containing a complete dump of Microsoft Windows operating system. In order to create this file, do the following:

  1. Right-click My computer and select the Properties item in the shortcut menu that will open.
  2. Select the Advanced tab in the System Properties window and then press the Settings button in the Startup and Recovery section.
  3. Select the Complete memory dump option from the drop-down list in the Write debugging information section of the Startup and Recovery window. By default, the dump file will be saved into the system folder as memory.dmp. You can change the dump storage folder by editing the folder name in the corresponding field.
  1. Reproduce the problem related to the operation of Active Virus Shield.
  2. Make sure that the complete memory dump file was successfully saved.