Norton AntiVirus Intelligent Updater Installation Instructions Copyright 1997-2002 Symantec Corporation All rights reserved Intelligent Updater =================== This program automatically updates Norton AntiVirus with the latest virus definitions. It automatically searches for Norton AntiVirus on your computer and updates the necessary files. This document includes installation instructions for the following platforms: I. Norton AntiVirus 4.0 & 5.0 for Windows 95 II. Norton AntiVirus 2000 (6.0) and 2001 for Windows 95/98/2000 III. Norton AntiVirus 7.x Corporate Edition IV. Norton AntiVirus 4.0 for DOS / Windows 3.1x V. NT Tools and NT Scanner for Windows NT VI. Norton AntiVirus 4.0 and 5.0 for Windows NT VII. Norton AntiVirus Network Manager VIII. Norton AntiVirus Network Manager for Win95 and WinNT IX. Norton System Center X. Norton AntiVirus for NT Server, DEC Alpha version XI. Norton AntiVirus for OS/2 XII. Norton AntiVirus for Internet Email Gateways XIII. Norton AntiVirus for Firewalls XIV. Norton AntiVirus for Lotus Notes for AS/400 XV. Norton AntiVirus for OS/390 It also includes instructions and resources for manual updates. XVI. Installing Virus Definition Files Manually XVII. Intelligent Updater File List XVIII. Virus Definition CD information ===================================================================== Installation Files and Disk Sets ===================================================================== The Intelligent Updater installation disks or CD contains several executable files. The filenames change from week to week. They show the month (mm) and day (dd) that the definitions were released. Filename: Description: ------------------------------------------------------------------ mmddI32.EXE Intelligent Updater (v4.0) updates - Norton AntiVirus 4.0 for Windows 95/98 - Norton AntiVirus 5.0 for Windows 95/98 mmddI321.EXE Multiple-file, floppy disk version of mmddI32.EXE and (above). Copy these files into the same mmddI322.ZIP directory and run mmddI321.EXE, or run it from a floppy drive. mmddI16.EXE Intelligent Updater (v1.7) updates - Norton AntiVirus for DOS and Windows 3.1x - NT Tools - NT Scanner mmddX86.EXE Intelligent Updater (v2.03) updates - NAV 2000 for Win9x/NT/2000 - NAV 2001 for Win95b/98/NT/2000/Me - NAV 2002 Professional Edition - NAV 2002 for Win98/Me/NT/2000/XP Home/XP Pro - NAV 4.0 for DOS/Win3x - NAV 4.0, 5.0 and 2000 for Win9x - NAV 4.0, 5.0 and 2000 for WinNT - NAV 6.0 & 7.x Corporate Edition - NAV for Gateways 2.x (WinNT/2000) - NAV for Internet Email Gateways 1.x (WinNT only) - NAV for Lotus Notes (Intel) - NAV for MS Exchange (Intel) - Norton NT Tools - Norton Utilities 2.0 for WinNT - Norton Utilities 3.0 for Windows 95/98 - pcAnywhere32 7.5 and higher for WinNT This is a large file for administrators who update multiple versions of Norton AntiVirus. For more information, refer to the .txt files that come with this program. It is not available on floppy disk. mmddA32.ZIP This is a zip file that contains the definitions for Norton AntiVirus for NT Server, DEC Alpha version. as400.ZIP This is a zip file that contains the definitions for Norton AntiVirus for Lotus Notes for AS/400. as400.ZIP S390.ZIP This is a zip file that contains the definitions for Norton AntiVirus for Lotus Notes for AS/400. ===================================================================== I. Norton AntiVirus 4.0 & 5.0 for Windows 95 ===================================================================== 1. Run the file mmddI32.EXE (or mmddI321.EXE if using the multi-file, floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231I32.EXE for the December 31 definition set. 2. Follow the instructions on the screen. ===================================================================== II. Norton AntiVirus 2000 (6.0) and 2001 for Windows 95/98/2000 ===================================================================== 1. Run the file mmddI32.EXE (or mmddI321.EXE if using the multi-file, floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231I32.EXE for the December 31 definition set. 2. Follow the instructions on the screen. ===================================================================== III. Norton AntiVirus 7.x Corporate Edition ===================================================================== 1. Run the file mmddx86.EXE (or mmddx861.EXE if using the multi-file, floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231x86.EXE for the December 31 definition set. 2. Follow the instructions on the screen. ===================================================================== IV. Norton AntiVirus 4.0 for DOS / Windows 3.1x ===================================================================== IMPORTANT! Check the Norton AntiVirus version first -------------------------------------------------------------------- Check the date of the Norton AntiVirus executable files (NAV.EXE, NAVW.EXE) to see if they are earlier than June 1, 1996. If they are, update them with the UPDATEME.EXE patch. This patch is available on the Symantec FTP site (ftp://ftp.symantec.com/public/...), the Symantec Web site (http://www.symantec.com/nav/index_updates.html), CompuServe, or America Online. You can also call Customer Service at (800) 441-7234 to order a disk set. These new virus definitions are not compatible with older versions of Norton AntiVirus, and may cause them to report false virus detections. Download or copy the patch file to a temporary directory and run it to extract the necessary files. Then follow the directions in the READ.ME file. This patch contains the April 1997 virus definition set. After applying this patch, you must update the virus definition set. Updating NAV 4.0 virus definition files using Windows 3.1x -------------------------------------------------------------------- 1. Run the file mmddI16.EXE (or mmddI161.EXE if using the multi-file floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231I16.EXE for the December 31 definition set. 2. Follow the instructions on the screen. 3. Start Norton AntiVirus and scan your drive before you reboot your computer to activate the new virus definitions and rebuild critical files. 4. Restart your computer so that Auto-Protect uses the new definitions. Updating NAV 4.0 virus definition files using DOS -------------------------------------------------------------------- 1. If you are running Windows, exit to DOS. To do this, select Exit from the File menu. 2. Make sure you have a temporary directory on your system that you can use to unload the virus definitions. Set this directory in DOS using the SET command. For example, type SET TEMP=C:\TEMP if the temporary directory is C:\TEMP. 3. Run the file mmddI16.EXE (or mmddI161.EXE if using the multi-file floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231I16.EXE for the December 31 definition set. 4. Follow the instructions on the screen. 5. Start Norton AntiVirus and scan your drive before you reboot your computer to activate the new virus definitions and rebuild critical files. 6. Restart your computer so that Auto-Protect uses the new definitions. Troubleshooting -------------------------------------------------------------------- If the VIRSCAN.ZIP files are not deleted after a failed or cancelled attempt at updating the virus definitions, they can cause errors when running the Intelligent Updater program. To prevent these types of errors, make sure that the temporary directory is empty before starting the update. ===================================================================== V. NT Tools, NT Scanner for Windows NT ===================================================================== 1. Run the file mmddI16.EXE (or mmddI161.EXE if using the multi-file floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231I16.EXE for the December 31 definition set. 2. Follow the instructions on the screen. 3. Start Norton AntiVirus and scan your drive before you reboot your computer to activate the new virus definitions and rebuild critical files. 4. Restart your computer so that Auto-Protect uses the new definitions. ===================================================================== VI. Norton AntiVirus 4.0 & 5.0 for Windows NT ===================================================================== 1. Run the file mmddI32.EXE (or mmddI321.EXE if using the multi-file floppy disk set). The mmdd represents the date of the definition set. For example, the filename would be 1231I32.EXE for the December 31 definition set. 2. Follow the instructions on the screen. ===================================================================== VII. Norton AntiVirus Network Manager ===================================================================== IMPORTANT! Check the Norton AntiVirus version first -------------------------------------------------------------------- Check the date of the Norton AntiVirus Network Manager executable file (NAVNET.EXE) to see if it is earlier than June 1, 1996. If it is, you must update it with the UPDATEME.EXE patch before installing these definitions. These new virus definitions are not compatible with older versions of Norton AntiVirus, and may cause it to report false virus detections. This patch is available on the Symantec FTP site (ftp://ftp.symantec.com/public/...), the Symantec Web site (http://www.symantec.com/nav/index_updates.html), CompuServe, or America Online. You can also call Customer Service at (800) 441-7234 to order a disk set. Download or copy the UPDATEME.EXE patch file to a temporary directory. The network files must exist in your local directory or the UPDATEME.EXE patch will not extract the network files. Copy NAVNET.EXE and NAVNETW.EXE to your local NAV directory. Then run UPDATEME.EXE to extract the files. The complete directions are explained in the READ.ME file. After updating Norton AntiVirus Network Manager, recreate your .NNS files using the new _DEFAULT.NNS as a template. For more information on recreating .NNS files, order FaxBack #913024 from our free FaxBack service at (541) 984-2490, option 2. The NAV 3.11 patch contains the April 1997 virus definition set. You must apply the latest virus definition set update after completing the program update. Updating Norton AntiVirus Network Manager virus definitions -------------------------------------------------------------------- 1. On a workstation connected to the network, map a drive letter to the volume and directory where Norton AntiVirus Network Manager is installed. You must have read and write access to the mapped drive. 2. At a DOS prompt, change to the directory that contains the Intelligent Updater file. 3. Type mmddI16.EXE [path] (or mmddI161.EXE [path] if using the multi-disk floppy disk set) where the [path] is the location of the Norton AntiVirus Network Manager that you just mapped. The mmdd represents the date of the definition set. For example, the filename would be 1231I16.EXE for the December 31 definition set. 4. Follow the instructions on screen. 5. Start Norton AntiVirus from the Norton AntiVirus Network Manager directory and scan the Norton AntiVirus Network Manager directory to activate the new virus definitions and rebuild critical files. To do this, type NAV from the Norton AntiVirus Network Manager directory. ===================================================================== VIII. Norton AntiVirus Network Manager for Win95 and WinNT ===================================================================== Installing the definitions for Network Manager involves three steps. 1. Find the directory where virus definitions are stored. 2. Copy the appropriate Intelligent Updater program to that directory. 3. Run the Intelligent Updater program using the /dump command to extract the appropriate files. Locating the Definitions Directory -------------------------------------------------------------------- 1. Find the .NNS file that Norton AntiVirus uses to distribute files. To find out which .NNS file the network uses, check the network login script. If it uses a customized .NNS file, the login script will specify the location of that file. If not, search the login script for the location of the NAVCHECK.EXE and NAV32UP.EXE distribution files. The default .NNS file (_DEFLT32.NNS) will be in the directory containing NAVCHECK.EXE and NAV32UP.EXE. 2. Look in the .NNS file for the parameter that points to the virus definitions directory. * In NavNet32 v2.0, the parameter "NAVDefDir" points to the definitions. * In NavNet32 v4.x, the parameter "NAVDefDir95" points to the Norton AntiVirus for Windows 95 definitions. The parameter "NAVDefDirNTWKS" points to the Norton AntiVirus for NT workstation definitions, and "NAVDefDirNTSRV" points to the Norton AntiVirus for NT server definitions. 3. Note the definitions directory to be updated. Updating Definitions for Norton AntiVirus 4.0 -------------------------------------------------------------------- 1. Map a drive letter to the network volume and directory containing the definitions to be updated. You must have WRITE access to the mapped drive. 2. Copy (do not Move) the mmddI32.EXE file to the mapped network definitions directory. The mmdd represents the date of the definition set. For example, the filename would be 1231I32.EXE for the December 31 definition set. 3. Open a command line session (DOS box) and change to the mapped drive containing the older definitions and the new Intelligent Updater program. 4. To update definitions type mmddI32 /DUMP 5. Delete mmddI32.EXE from the definitions directory. ===================================================================== IX. Norton System Center ===================================================================== See the Norton System Center documentation for instructions on distributing virus definitions with Central LiveUpdate. To distribute virus definition updates without Central LiveUpdate: 1. Download the latest version of Intelligent Updater (v4.0). 2. Copy Intelligent Updater to the definitions folder of your NSC installation. By default the location is the \NSC Repository\Products\NAV\Defs\Intel or Alpha folder. 3. To avoid changing the job every time you update the definitions, rename the Intelligent Updater file as NEWDEFS.EXE and set the job to run this file. Otherwise you will always have to modify the job to use the correct file name. 4. Start Norton System Center and run your virus definitions rollout job. For more information on setting up NSC jobs, see your NSC documentation. Whenever you want to distribute updated virus definitions, download a new Intelligent Updater, copy it to the source distribution folder, rename it NEWDEFS.EXE, and rerun the job. ===================================================================== X. Norton AntiVirus for NT Server, DEC Alpha version ===================================================================== 1. Download the file mmddA32.ZIP. 2. Unzip this file into the Incoming directory: \Program Files\Common Files\Symantec Shared\VirusDefs\Incoming 3. Norton AntiVirus will automatically begin using the new definitions. ===================================================================== XI. Norton AntiVirus for OS/2 ===================================================================== 1. Download the file mmddO32.ZIP. 2. Unzip this file into the Incoming directory: \SYMANTEC\COMMON\SHARED\VIRUSDEFS\INCOMING 3. Norton AntiVirus will automatically begin using the new definitions. ===================================================================== XII. Norton AntiVirus Internet Email Gateways ===================================================================== IMPORTANT! It is highly recommended that you update this product With Live Update. If you must use the Intelligent updater then follow these instructions carefully. 1. Go to the Start menu and select "settings\control panel". Select "services". Find "NAV for Internet Email Gateways" in the service list and select it, then select the "stop" button. Select "yes" when asked to confirm. 2. From a command prompt type "mmddX86.EXE /ieg". Remember the the "mmdd" represents the date of the definition set so it will change. For example, the filename would be 1231X86.EXE for the December 31 definition set. 3. Follow the instructions on the screen. 4. When Intelligent Updater finishes installing the definitions, Select the "start" button to start the service again. ===================================================================== XIII. Norton AntiVirus Firewalls ===================================================================== IMPORTANT! It is highly recommended that you update this product With Live Update. If you must use the Intelligent updater then follow these instructions carefully. 1. Go to the Start menu and select "settings\control panel". Select "services". Find "NAV for Firewalls" in the service list and select it, then select the "stop" button. Select "yes" when asked to confirm. 2. From a command prompt type "mmddX86.EXE /fw". Remember the the "mmdd" represents the date of the definition set so it will change. For example, the filename would be 1231X86.EXE 3. Follow the instructions on the screen. 4. When Intelligent Updater finishes installing the definitions, Select the "start" button to start the service again. ===================================================================== XIV. Norton AntiVirus 2.0 for Lotus Notes for AS/400 ===================================================================== 1. Download the file as400.zip to a PC that is able to connect to the AS400 server. 2. Unzip this file to a temporary location on the PC. 3. From the temporary location on the PC, use FTP to connect to the AS400 server. Log in as QSECOFR, or a user that has *ALLOBJ authority. 4. Change to Binary transfer mode. 5. Put the files into the Incoming directory: /SYMANTEC/VIRUSDEFS/INCOMING 6. From the AS/400 console issue the command: CHGOWN OBJ('/SYMANTEC/VIRUSDEFS/INCOMING/*') NEWOWN(QNOTES) to change the owner of all the files to QNOTES. 7. Norton AntiVirus will automatically begin using the new definitions within 10 minutes. ===================================================================== XV. Norton AntiVirus 2.0 for Lotus Notes for OS/390 ===================================================================== 1. Download the file s390.zip to a PC that is able to connect to the OS/390 server. 2. Unzip this file to a temporary location on the PC. 3. From the temporary location on the PC, use FTP to connect to the OS/390 server. Log in as your domino server user. 4. Change to Binary transfer mode. 5. Put the files into the Incoming directory: (Your Install Location)/Symantec/virusdefs/incoming 6. Norton AntiVirus will automatically begin using the new definitions within 10 minutes. ===================================================================== XVI. Installing Virus Definition Files Manually ===================================================================== If you do not want Intelligent Updater to install the new virus definitions for you automatically, you can use the /DUMP command to extract the virus definition files, then copy the appropriate files to the virus definitions folder. Installing Virus Definition Files Manually -------------------------------------------------------------------- 1. Copy the Intelligent Updater program (mmddI16.EXE, mmddI161.EXE, or mmddI32.EXE) to an empty, temporary folder. 2. Launch the Intelligent Updater program using the /DUMP command. This will extract all the virus definitions to the folder. For example, type mmddI32.EXE /DUMP to extract the files. The mmdd represents the date of the definition set. For example, the filename would be 1231I32.EXE for the December 31 definition set. 3. Copy the files to the virus definition folder. If you are using Norton AntiVirus 4.0 or 5.0 for Windows 95 / Windows NT Server & Workstation, copy the files to this location: C:\Program Files\Common Files\Symantec Shared\VirusDefs\Incoming\ NOTE: Copy the file ZDONE.DAT last. This file signals Norton AntiVirus that the definition set has been completely loaded. If it is not loaded last, it may cause errors. 4. Refer to the Intelligent Updater File List below for information on which files to copy into the Norton AntiVirus folder. ===================================================================== XVII. Intelligent Updater File List ===================================================================== Norton AntiVirus 4.0 for DOS/Windows -------------------------------------------------------------------- VIRSCAN.DAT VIRSCAN2.DAT VIRSCAN5.DAT VIRSCAN.INF NAVEX.EXP NAVEX16.DLL TECHNOTE.TXT UPDATE.TXT WHATSNEW.TXT NCSACERT.TXT Norton AntiVirus 4.0 & 5.0 for Windows 95/NT Server & NT Workstation -------------------------------------------------------------------- VIRSCAN1.DAT VIRSCAN2.DAT VIRSCAN3.DAT VIRSCAN4.DAT VIRSCAN5.DAT VIRSCAN6.DAT VIRSCAN7.DAT VIRSCAN8.DAT VIRSCAN.INF NAVEX32A.DLL NAVEX15.EXP NAVEX15.SYS NAVEX15.VXD NAVENG.EXP NAVENG.VXD NAVENG.SYS NAVENG32.DLL CATALOG.DAT NCSACERT.TXT TECHNOTE.TXT WHATSNEW.TXT UPDATE.TXT ZDONE.DAT Norton AntiVirus Internet Scanner for Windows 3.1 -------------------------------------------------------------------- VIRSCAN.DAT VIRSCAN.INF NAVEX16.DLL TECHNOTE.TXT UPDATE.TXT WHATSNEW.TXT NCSACERT.TXT Norton AntiVirus Scanner for Windows NT, Norton NT Tools and Internet Scanner for Windows 95 -------------------------------------------------------------------- VIRSCAN.DAT VIRSCAN.INF NAVEX32.DLL TECHNOTE.TXT UPDATE.TXT WHATSNEW.TXT NCSACERT.TXT ===================================================================== XVIII. Virus Definitions CD ===================================================================== The Virus Definitions CD contains the following files. We have separated them into various directories which are listed below. 1. All of the Intelligent Updater packages. \VIRUSDEF\ALPHA mmddA32.ZIP Dec Alpha Definitions .ZIP file. Unzip the contents of this file into \Program files\Common Files\ Symantec Shared\Virusdefs\Incoming \VIRUSDEF\X86\OS2 mmddO32.ZIP Os/2 Definitions .ZIP file. Unzip the contents of this file into \SYMANTEC\COMMON\SHARED\VIRUSDEFS\ INCOMING \VIRUSDEF\X86\DOSWIN16 mmddI16.EXE Intelligent Updater (v1.7) This package will update: Norton AntiVirus for DOS/Windows 3.1x NT Tools NT Scanner \VIRUSDEF\X86\NAVCORP NAVUP.EXE definition file for NAV Corporate edition. \VIRUSDEF\X86\WIN32 mmddI32.EXE Intelligent Updater (v4.0) This package will update: Norton AntiVirus 4.0 for Windows 95/98 Norton AntiVirus 5.0 for Windows 95/98 \VIRUSDEF\X86\WIN32\DISK1 Multi-file, floppy disk version of \VIRUSDEF\X86\WIN32\DISK2 mmddI32.EXE. Copy these files onto separate floppy disks and run mmddI321.exe. \VIRUSDEF\X86\ mmddX86.EXE Intelligent Updater (v2.0) This package will update: NAV 2000 for Win9x/NT/2000 NAV 2001 for Win95b/98/NT/2000/Me NAV 2002 Professional Edition NAV 2002 for Win98/Me/NT/2000/XP Home/XP Pro NAV 4.0 for DOS/Win3x NAV 4.0, 5.0 and 2000 for Win9x NAV 4.0, 5.0 and 2000 for WinNT NAV 6.0 & 7.x Corporate Edition NAV for Gateways 2.x (WinNT/2000) NAV for Internet Email Gateways 1.x (WinNT only) NAV for Lotus Notes (Intel) NAV for MS Exchange (Intel) Norton NT Tools Norton Utilities 2.0 for WinNT Norton Utilities 3.0 for Windows 95/98 pcAnywhere32 7.5 and higher for WinNT 2. Virus definitions for Live Update Administrator. \VIRUSDEF\LUADMIN mmddyy.trx Live Update Administrator Virus Definitions package. To use this file, click the custom tab, select browse and locate this file \virusdef\ luadmin\mmddyy.trx", select the "automatically delete obsolete custom updates" checkbox and then select Merge to add these definitions to your Live Update Server. *IMPORTANT* This process will take approximately 1/2 - 1 hour and will not display any status during this time. Please be patient, your system has not crashed. 3. Miscellaneous information about SARC and the technologies we produce. \SARC Various instructional videos and documents that explain what SARC provides to our customers.