Troubleshooting

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Troubleshooting information can be found on technical support web page. Here are a few solutions to common problems:

Why do watermarks print in black or not at all?

On some printers, colored text is drawn in black text on not at all.á If your printer does this, click the Options button on the FinePrint dialog box and select the "color correction" option in the "colored text" combo box. á

Double sided print troubleshooting

Problem : Pages are printed upside down on backs of pages on duplex printers.
Solution : check the "landscape produces vertical flipping" box in the Options dialog.á

Problem : The pages are correct but I have to re-order them manually when the booklet is finished printing.
Solution : check the "print pages in reverse" option in the Options dialog.á You should only need to do this if you are using an inkjet or other printer where the pages must be re-ordered when printing completes.

Problem : When doing manual duplex, the backsides of the sheets do not have the correct pages.
Solution : Try reversing the "paper must be flipped over" option and try again.ááUse a 4 page document to as a test document.