Norton CrashGuard 4.01 Release Notes Copyright (c)1998-99 Symantec Corporation All rights reserved Please read this document carefully. It contains important information about Norton CrashGuard. Topics include: - Welcome to Norton CrashGuard 4.01 - Important Notes - Compatibility Issues ============================================================================ Welcome to Norton CrashGuard 4.01 ============================================================================ What's New in CrashGuard 4.01 ----------------------------- Norton CrashGuard 4.01 includes increased QuickReload functionality for Internet Explorer and Netscape. It also includes increased VitalSave coverage for many popular programs, including Microsoft Office 2000. Norton CrashGuard 4.01 also includes many other product refinements that improve CrashGuard's ability to protect you from the effects of computer crashes and freezes. CrashGuard 4.0 Features ----------------------- CrashGuard’s Crash Monitor, Crash Assistant, and Crash Advisor work together to help you easily recover from crashes and freezes. Each time you start your computer, Crash Monitor begins monitoring your system for crashes. In the event of a crash, Crash Monitor alerts Crash Assistant to help you recover from the crash. Then, Crash Advisor recommends a recovery option based on your program and system status. Norton CrashGuard 4.0 also includes new and improved crash/freeze recovery options, including VitalSave, QuickReload, Revive, AntiFreeze, and Terminate. These options are explained in detail in the online User's Guide and online help. New in this release, SafeOriginal monitors the crashed program, and when the program tries to write to your file, SafeOriginal creates a copy of the original file and stores it in the SafeOriginal folder. That way, if the program corrupts your file or overwrites it with data, you can revert to the undamaged duplicate SafeOriginal file. For more information about these or other Norton CrashGuard 4.01 features, refer to the product demo, online User's Guide, or online help. Norton CrashGuard Product Demo ------------------------------ The Norton CrashGuard demo walks you through CrashGuard’s new features, a crash experience, and gives you general information about crashes and freezes. It is a good idea to watch the demo before you install CrashGuard so you can become familiar with its features. To view the demo: 1. Insert the CrashGuard installation CD in your CD-ROM drive. 2. Click View CrashGuard Demo. 3. Press Esc at any time to exit the demo. After installation, the CrashGuard demo is also available from the CrashGuard program folder in the Start menu. Norton CrashGuard User's Guide ------------------------------ Norton CrashGuard contains an online User's Guide. The Adobe Acrobat file, NCG4.PDF, and a copy of the Adobe Acrobat Reader, AR32E301.EXE, are located in the Manual folder on the CrashGuard CD. To install Adobe Acrobat Reader: 1. Use Explorer to navigate to the Manual folder on the CrashGuard CD. 2. Double-click AR32E301.EXE. To read the User's Guide: 1. Install Adobe Acrobat Reader on your computer if it is not already installed. 2. Use Explorer to navigate to the Manual folder on the CrashGuard CD. 3. Double-click NCG4.PDF. The Acrobat Reader opens displaying the CrashGuard User’s Guide. Norton CrashGuard CD Booklet ---------------------------- There is an informational booklet enclosed in your CD case. It contains installation instructions, system requirements, and an overview of how to use Norton CrashGuard. ============================================================================ Important Notes ============================================================================ Disk Space ---------- Over time, entries in CrashGuard's SafeOriginal folder can occupy a significant amount of disk space. If you have this feature enabled and you run out of disk space on the drive where CrashGuard is installed, you can delete the contents of your SafeOriginal folder to free up disk space. The default SafeOriginal folder location is C:\Program Files\Norton CrashGuard\SafeOrig folder. To delete the contents of the SafeOriginal folder, open Norton CrashGuard settings and click the SafeOriginal tab. Then click Delete Now in the SafeOriginal Delete Options group box. The Norton CrashGuard 4.01 installation requires approximately 30 MB of temporary space on your hard drive. If you try to install Norton CrashGuard with less disk space available, the installation might fail. Installation Issues ------------------- Even though Norton CrashGuard 4.01 allows you the flexibility to install on a network drive, it is not recommended. SafeOriginal does not support network installations. Norton CrashGuard 4.01 does not support installations where the install path contains \\. Turning off Norton CrashGuard ----------------------------- When you change settings to turn off crash intervention, CrashGuard might continue to provide protection to those programs that it has fixed since you last started Windows. To disable CrashGuard, you should restart Windows after disabling crash protection. VitalSave with FreezeCheck -------------------------- Normally VitalSave prompts you to save any open document, then closes the application. When you select VitalSave from FreezeCheck, the program's main window, sometimes referred to as the frame window, might not close. When this happens, you should close the program manually. In cases where the program is not responding normally, use FreezeCheck to access Terminate so you can close the window. SafeOriginal ------------ When SafeOriginal detects disk-write activity, it creates a copy of all files affected by the crash. This means that besides your actual documents, other support files might be backed up. SafeOriginal does not back up .TMP files, files that begin with ~$, shortcuts, and some specific .INI files. If Norton CrashGuard 4.01 detects a problem with your SafeOriginal folder, or if the SafeOriginal folder specified in Settings does not exist, SafeOriginal stores its files in your Windows temporary directory. This folder is generally C:\WINDOWS\TEMP. Norton Web Services ------------------- LiveUpdate Pro requires an active subscription to Norton Web Services. Norton Web Services is an Internet-based service designed to enhance your PC and keep it healthy. The annual subscription fee is $29.95. Norton CrashGuard includes a discounted 6-month subscription to Norton Web Services. To begin your subscription, read the instructions on the Norton Web Services coupon in the CrashGuard box. ============================================================================ Compatibility Issues ============================================================================ Earlier Versions of Norton CrashGuard ------------------------------------- Norton CrashGuard 4.01 can be installed over an existing earlier version. However, it is also possible to install an earlier version over 4.01. If you try to install an earlier version over version 4.01, the newer files are preserved. However, the older version replaces the Start Menu shortcuts. This can occur if you install Norton CrashGuard Deluxe 3.0, Norton Utilities 3.0, or Norton SystemWorks 1.0 over Norton CrashGuard 4.01. To correct this situation, reinstall CrashGuard 4.01. Norton CrashGuard Deluxe 3.0 ---------------------------- If you want to use Norton CrashGuard Deluxe 3.0 and Norton CrashGuard 4.01 on the same computer, you should install Norton CrashGuard Deluxe first, then install Norton CrashGuard 4.01 over it. If you have to install Norton CrashGuard Deluxe 3.0 after Norton CrashGuard 4.01, do not install them in the same folder. If you install Norton CrashGuard 3.0 (from Norton CrashGuard Deluxe 3.0, Norton Utilities 3.0, or Norton SystemWorks 1.0) over Norton CrashGuard 4.01, and then uninstall CrashGuard, the removal process prompts you to remove the SafeOriginal folder. If you choose not to remove the SafeOriginal folder, the uninstall program leaves behind the SafeOriginal folder contents, as well as some Norton CrashGuard program files. Because CrashGuard 4.01 has enhanced options, all of its settings are not available in Norton CrashGuard Deluxe 3.0. To change Norton CrashGuard 4.01 settings, like crash protection and SafeOriginal settings, click Settings in the CrashGuard 4.01 main window. Use CrashGuard Deluxe 3.0 Settings to change scan settings. Windows NT 4.0 -------------- After installing Norton CrashGuard on Windows NT, the SafeOriginal feature will not become active until you restart the computer. This occurs because the driver necessary to start SafeOriginal cannot be loaded except during startup. Under Windows NT, if you do not have administrator rights, you cannot change CrashGuard 4.01 settings. Also, an error message might appear if you do not have write access to the SafeOriginal folder. The SafeOriginal feature does not function for certain types of 16-bit faults when running under Windows NT. Dr. Watson and Windows 98 ------------------------- With Windows 98, if you would like to generate a Dr. Watson log, you should turn off CrashGuard 4.01. If both Dr. Watson and Norton CrashGuard are running when a crash occurs, the Dr. Watson log file will be incomplete, and CrashGuard's ability to recover from the crash will be diminished. Internet Browsers and QuickReload ---------------------------------- Occasionally when Microsoft Internet Explorer 4.0 crashes, QuickReload will open the crashed URL in your default browser if you have multiple browsers installed on your computer. For example, if you have Netscape Communicator defined as your default browser, the page will reload in Netscape, even if the crash occurred in Microsoft Internet Explorer 4.0. With Microsoft Internet Explorer 4.0, the QuickReload button is not available if you have the Active Desktop integrated into the Windows shell. During a Microsoft Internet Explorer 4.0 crash, the name of the crashed program might display as Explorer or even Program Manager. STB Velocity 128 ---------------- You may experience difficulty with CrashGuard's blue screen protection with this video driver. We recommend updating to the latest available driver or disabling CrashGuard's Blue Screen crash protection. pcANYWHERE32 ------------ If you use Terminate on a pcANYWHERE32 host waiting on IPX, you might encounter problems if you restart the host without first restarting your computer. Under Windows NT, Terminate might not close the pcANYWHERE32 host.