Question -- I know I have already registered, but I keep
getting a message from the support system telling me I'm not registered. Is
the system broken?
Answer -- Make sure to register via the World Wide Web at http://www.redhat.com/support/register/. If you did not, please do
so, by first accessing the registration page. Next, input a login name and
click on Create Login. After this you will be prompted to input
some personal information. When finished click on the Submit
button and then enter your registration number which should look something
like fffe 0fff ff00 ff00. Then be sure to enter all the information
about your system. This information can be maintained by logging in and
accessing your registration information from http://www.redhat.com/support/register/.
Question -- But I registered via email. Why isn't the support
system working?
Answer -- When you register via email, your message goes to an
actual human who registers you manually. Depending on the backlog of people
sending in registrations via this method, this can delay your registration
anywhere from several hours to several days.
Question -- I've done everything perfectly for my registration,
but I'm still getting messages telling me I have an invalid registration
number.
Answer -- Please make sure you're using a valid product
registration number. If you have not purchased the official box set from
Red Hat Software or a vendor that sells the official version (it will say
``Official'' on the box) you will not be able to register, as Red Hat
Software cannot support products packaged and sold by other software
publishers.
Question -- I see this thing on the registration page that asks
me what my login is? What is my login anyway?
Answer -- If you are a first-time user of the the support
system or accessed the support system after August 15, 1997 then the Login
can be whatever you want it to be. It must be all one word and if there is
already a duplicate you will be warned of an error. If you accessed the
system before this time and have a valid registration, your login will be
the email address you had when registering and the password will be the
old Support ID number. You can change the password if you like; however
the login cannot be changed.
Question -- I've tried entering a login and password but the
system won't accept it. Why won't the system accept the password I'm
trying to enter?
Answer -- The password must be a minimum of 5 alphanumeric
characters long and no more than 8. Make sure you typed in the exact same
password both times for both password fields on the registration page.
Question -- I hear that it's possible to change my
registration information and view all my old tickets and the past
correspondence. How do I do that?
Answer -- Simply login to the registration page at http://www.redhat.com/support/register and all these options will be
available to you. If you need to reference an old trouble ticket, change
your system information, or just check up on the status of a trouble
ticket, visit this page. You can also open a trouble ticket with valid
registration numbers directly from the web from these pages.
