-------------------------------------------------------------------- SUPPORT.TXT for Microsoft NetMeeting For Microsoft Windows 95 and Windows NT August 1998 -------------------------------------------------------------------- (c) Copyright Microsoft Corporation, 1998 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view support.txt on screen in Notepad, maximize the Notepad window. To print support.txt, open it in Notepad or another word processor, and then use the Print command on the File menu. -------- CONTENTS -------- Your Guide to Microsoft Technical Support Self-Help Tools to Find Answers Yourself Direct Assistance with a Microsoft Technical Support Engineer Technical Support Worldwide Your Guide to Microsoft Technical Support ========================================= If you have a technical question about Microsoft NetMeeting, use this book, The Web the Way You Want It, or consult Help. If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft Technical Support Engineer. Note * The services and prices listed here are available in the United States and Canada only and are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice. Self-Help Tools to Find Answers Yourself ======================================== Microsoft Technical Support Online ---------------------------------- This innovative site uses the cutting-edge technology of Microsoft to help you access the most relevant technical information and resources to answer your support questions. Use the Troubleshooting wizards to easily diagnose and answer technical questions. Or select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://support.microsoft.com/support/ today and see how easy it is to find the answers you need. Direct Assistance with a Microsoft Technical Support Engineer ============================================================= Standard No-Charge Support -------------------------- If you still need answers to your technical questions, Microsoft offers no-charge support for retail* versions of this product as follows: Standard No-Charge Support for NetMeeting is provided as part of the support available for Internet Explorer. Specifically, 90 days of no- charge support, beginning with the first time you contact an engineer with a question on either NetMeeting or Internet Explorer. To receive Standard No-Charge Support, in the U.S., call (425) 635- 7123, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (905) 568-4494, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Toll- charges may apply. Note * If your Microsoft product was pre-installed or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product. Pay-Per-Incident Support ------------------------ If you require support after normal business hours, or if your 90 days of Standard No-Charge Support, as described above, have expired, you can purchase Pay-Per-Incident Support. In the U.S., for a fee of $35 US per incident, call (800) 936-5700 or (900) 555-2000, 24 hours a day, seven days a week, including holidays. In Canada, for a fee of $45 CDN plus tax per incident, call (800) 668- 7975, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Note * Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill. Priority Annual Support ----------------------- If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop Account. In the U.S., for more information or to purchase an annual account, at a cost of $295 US per 10 incidents, call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit and incident against an existing account, call (800) 936-4700, 24 hours a day, 7 days a week, including holidays. In the Canada, for more information, to purchase an annual account at a cost of $295 CDN plus tax per 10 incidents, or to submit an incident against an existing account, please call (800) 668-7975, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Submitting Questions via the Internet ------------------------------------- In the U.S. and Canada, you can also submit your Standard No-Charge, Pay-Per-Incident or Priority Annual support questions via the Internet with Web Response. For more details, visit Microsoft Technical Support Online at http://support.microsoft.com/support/ Additional Support Needs ========================== Support Programs and Services ----------------------------- Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://www.microsoft.com/support. Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses. Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit http://www.microsoft.com/mcsp. For more information about ASCs, contact your Microsoft account representative, or visit http://www.microsoft.com/enterprise/asc.htm. Text Telephone (TTY/TDD) -------------- Available Monday - Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M. - 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M. - 8:00 P.M. eastern time. Technical Support Worldwide =========================== Support services and prices may vary outside the United States and Canada. For information about support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Support.txt online document or visit Microsoft Technical Support Online at http://www.microsoft.com/support/ If you are outside the United States and have a question about a Microsoft product, first: * Consult the documentation and other printed information included with your product. * Check online Help. * Check the Readme documents that come with your product disks. These files provide general information that became available after the books in the product package were published. * Consult electronic options such as CompuServe forums or bulletin boards, if available. If you cannot find a solution, you can receive information about how to obtain product support by contacting the Microsoft subsidiary office that serves your region. Calling a Microsoft Subsidiary Office ------------------------------------- When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: * The version number of Microsoft product that you are using. * The type of hardware that you are using, including network hardware, if applicable. * The operating system that you are using. * The exact wording of any messages that appeared on your screen. * A description of what happened and what you were doing when the problem occurred. * A description of how you tried to solve the problem. The following list contains Microsoft subsidiary offices. If there is no Microsoft office in your area, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. Area Telephone Numbers ____________________________________________________ Argentina Microsoft de Argentina S.A. Customer Service: (54) (1) 316-4600 Fax: (54) (1) 316-1922 Technical Support Phone: (54) (1) 316-4664 Armenia See Russia Australia Microsoft Pty. Ltd. Phone: Products and Services 13 20 58 Fax: (61) (02)9870-2285 Sales Information Centre: (61) (02) 9870-2100 Internet://www.microsoft.com.au/Australia Technical Support: Phone: (61) (02) 9870-2131 Fax: (61) (02) 9805 0519 Austria Microsoft Ges.m.b.H. Phone: (+43) 1 610 64 -0 Fax: (+43) 1 610 64 -200 Information: 0660-6520 Prices, updates, etc.: 0660-6520 Standard Support: Installation and Handling: 01 50222-2255 General information about Support Network in Central Europe: FAX: 01805-251191 Azerbaijan See Russia Belgium Microsoft NV Phone: +32-2-730 39 11 Fax: +32-2-726 96 09 Microsoft Support Network Info. Center: 0800 18307 TechNet Subscription: +353 1 703 8738 MSDN Subscription: +353 1 708 8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 bd, 8N1, ANSI) Technical Support: +32-2-513 32 74 (Dutch speaking) +32-2-502 34 32 (English speaking) +32-2-513 22 68 (French speaking) Internet: www.microsoft.com/benelux/support Belorussia See Russia Bolivia See Uruguay Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514 –7100 Fax: (55) (11) 5514 - 7106/5514-7107 Technical Support: Phone: (55) (11) 5506-8087 Fax: (55) (11) 5506-7621 Automatic Fax: (55) (11) 5506-8506 Technical Support Bulletin Board Service: (55) (11) 5506-1234 Customer Support: (55) (11) 822-5764 Customer Services Fax: (55) (11) 822-6227 Canada Microsoft Canada Co. Head Office Phone: 1 (905) 568-0434 Customer Information Centre: 1 (800) 563-9048 Technical Support: Desktop Systems including Microsoft Windows 95: (905) 568-4494 Microsoft Office and Office Components: (905) 568-2294 Other Standard Technical Support: (905) 568-3503 Priority Support Information: (800) 668-7975 Text Telephone (TTY/TDD) (905) 568-9641 Technical Support Bulletin Board Service: (905) 507-3022 Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support: (408) 953 8086 Support E-Mail: mscarsup@microsoft.com Customer Service: (800) 297 5982 for area codes 787 & 809 only Customer Service E-mail: msccatus@microsoft.com Central America Technical Support: (506) 298 2020 Support E-Mail: mscasup@microsoft.com Customer Service: (506) 298 2000 Customer Service E-mail: msccatus@microsoft.com Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Customer Service: 56-2-800-330600 Personal Operating System and Applications: Phone: 56-2-330-6222 Fax: 56-2-341-1439 People’s Republic of China Microsoft (China) Co. Ltd 19th Floor, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: 011-86-21-64691166; 011-86-21-64691188 Fax: 011-86-21 64691188 Ext. 6988 Colombia Microsoft Colombia Phone: (571) 618 2245 Fax: (571) 618 2269 Technical Support: Línea de Respuesta Microsoft Phone: (571) 5230022 Fax: (571) 5231220 Voice Mail: (571) 5034216 Croatia Microsoft Hrvatska d.o.o. Phone: (+385) (1) 304 555 Fax: (+385) (1) 335 051 Technical Support: (Please, contact the subsidiary.) Czech Republic Microsoft s.r.o. Phone (+42) (2) 611 97 111 Fax: (+42) (2) 611 97 100 Technical Support: (+420) (2) 2150 3222 Denmark Microsoft Denmark Phone: (45) 44 89 01 00 Fax: (45) 44 68 55 10 Technical Support: Phone: (45) 44 89 01 11 Microsoft Sales Support: (45) 44 89 01 90 Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions) Microsoft MSDL (BBS): (45) 44 66 90 46 Dominican Republic See Central America Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Technical Support: Personal Operating Systems and Desktop Applications ONLY: Phone: (971) (4) 524 488 Fax: (971) (4) 524 495 email: mts@emirates.net.ae Priority Support Information: (971) (4) 555 752 Customer Service Center: (Version upgrade / TechNet and MSDN subscription) Phone: (971) (4) 655 082 Fax: (971) (4) 655 097 Ecuador Corporation Microsoft del Ecuador S.A. Phone: (593) 2 460-447, (593) (2) 460-451 Customer Service: (593) (2) 460-453, (593) (2) 460-458 Technical Support: (593) (2) 463-094 Egypt Microsoft Egypt Phone: +202-594 2445 Fax: +202-594 2194 Technical Support: Personal Operating Systems and Desktop Applications ONLY: Phone: (202) 261 3991 / 6 Fax: (202) 403 2718 England See United Kingdom Estonia See Germany Technical Support: (+372) 650 49 99 Finland Microsoft OY Phone: +358-(0)9-525 501 Fax: +358-(0)9-878 8770 Technical Support: Phone: +358-(0)9-525 502 5026 Standard +358 (0) 9-525-502-500 Priority: +358 (0) 9-525-502-20 Premier: +358 (0) 9-525-502-03 Microsoft MSDL: +358-(0)9-878 77 99 (Information in Swedish and English): +358 (0) 9-455-03-66 Microsoft FastTips: +358-(0)9-525 502 550 (Information in Swedish and English) France Microsoft France Phone: (33) 01 69-86-46-46 Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Technical Support: Phone: (33) 01-69-86-10-20 Fax: (33) (01) 69-28-00-28 French Polynesia See France Georgia See Russia Germany Microsoft GmbH Phone: 089/3176-0 Fax: 089/3176-1000 Telex: (17) 89/83 28 MS GMBH D Information: 089/3176 1199 Prices, updates, etc.: 08105-25-1199 Internet: www.microsoft.com/germany Standard Support: Installation and Handling: 01805/67 22 55 General information about Microsoft support in Central Europe: Fax: 1805-25-1191 Greece Microsoft Hellas, S.A. Phone: (30)(1) 6806-775 through (30)(1) 6806-779 Fax: (30)(1) 6806-780 Technical Support: Phone: (30) (1) 9247-030 Fax: (30) (1) 9215-363 Hong Kong SAR, PRC Microsoft Hong Kong SAR, PRC Limited Fax: (852)2560-2217 Product support Faxback Service: (852)2535-9293 Microsoft Club Hotline: (852)28044277 Technical Support: (852) 2804-4222 Hungary Microsoft Hungary Microsoft Magyarország Kft. Phone: +36 (1) 327-2800 Fax: +36 (1) 327-2899 Technical Support: +36 (1) 267-4636 (2MSINFO) Iceland See Denmark Ireland See United Kingdom India Microsoft India Phone: (011) (91) (80) 559 5733, (011) (91) (11) 646 0767, 646 0694 Fax: (011) (91) (80) 559-7133, (011) (91) (11) 647- 4714 Indonesia (SP) Microsoft Indonesia - Jakarta Technical Support: Phone: 62 21 570 42 54 Fax: 62 21 520 81 22 Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834 Italy Microsoft SpA Phone: (39) (2) 7039-21 Fax: (39) (2) 7039-2020 Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600 Microsoft by Fax (Fax-on-demand service): (39) (2) 70-398-888 Customer Service (New product info, product literature): (39) (2) 70-398-398 Dealer Support (Customer Service for resellers only): (39) (2) 70-398-388 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 7039-21 Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (424) 41-8700 (Technical Support options/ Support Contract) Phone: 0120-37-0196 (toll free domestic only) Channel Marketing Information Center: (Presales Product Support) Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 245-6995 Customer Service Phone: (Version upgrade/Registration) Phone: (81) (48) 226-5500 Fax: (81) (48) 226-5511 Kazakhstan See Russia Kirgizia See Russia Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Service: 080-022-7337 (toll free domestic only) Technical Support: Office Technical Support: (82) (2) 508-0040 Windows Technical Support: (82) (2) 563-0054 Developer Technical Support: (82) (2) 566-0071 Microsoft FastTips: (82) (2) 3453-7555 Support Sales: (82) (2) 531-4544 Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 http://www.microsoft.com/latam/soporte Liechtenstein See Switzerland (German speaking) Luxembourg Microsoft NV Phone: +32-2-730 39 11 Microsoft Support Network Info. Center +31-800-9977-57 TechNet Subscription: +353-1-703 8738 MSDN Subscription: +353-1-708-8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI) Technical Support: +32-2-513 32 74 (Dutch speaking) +32-2-502 34 32 (English speaking) +32-2-513 22 68 (French speaking) Web: www.microsoft.com/benelux/support Malaysia (SP) Microsoft (Malaysia) Sdn Bhd: Phone: (60-3) 793-9595 Fax: (60-3) 791-6080 México Microsoft México, S.A. de C.V. 267-2110 Atencion a Distribuidores 265-3380 Atencion a Clientes 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio 267-2190 Soporte de Servidores y Herramientas de Desarrollo Fast Tips: (52)(5) 2612199 Microsoft BBS 628-6200/02 MSMEXICO sin password Morocco Microsoft Afrique Du Nord Phone: (212) 2 47 10 72 Fax: (212) 2 47 10 86 Netherlands Microsoft BV Phone: 023-5689189 Customer Service: 023-5677700 Microsoft Support Network Info Centre: 0800 099 7757 TechNet Subscription: 0800 022 6801 MSDN Subscription: 0800 022 7261 Bulletin Board: 023-5634221 (1200/2400/9600/14400bd, 8N1, ANSI) Technical Support: 023-5677877 (Dutch speaking) 023-5677853 (English speaking) Web: www.microsoft.com/benelux/support New Zealand Microsoft New Zealand Ltd Phone: 64 (9) 357-5800 Fax: 64 (9) 358-3726 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 307-0516 and 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norway AS Phone: +(47) 22 02 25 00 Fax: +(47) 22 95 06 64 Technical Support: Standard: +(47) 22 02 25 50 Priority: + (47) 22 02 25 45 Premier: + (47) 22 02 25 46 Microsoft Sales Support: +(47) 22 02 25 80 Microsoft MSDL: +(47) 22 18 22 09 Microsoft FastTips: +(47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions) Panama Technical Support: (506) 298 2020 Support E-mail: mscasup@microsoft.com Customer Service: (506) 298 2000 Customer Service E-mail: msccatus@microsoft.com Papua New Guinea See Australia Paraguay See Uruguay Peru Centro de Servicio al Cliente Central de Soporte: (51) (1) 422- 4116 Fax: (51) (1) 221 9052 Central de Informacion (51) (1) 242-5980 Fax: (51) (1) 447 8591 Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: Phone: 632 892 2295/2495 and 632 813-2494 Fax: 632 813 2493 Poland Microsoft Sp. z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 865-99-33 Technical Support: +(48-22) 865-99-66 Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: Standard Support: (351) 1 4409280/1/2/3 Fax: (351) 1 4411655 Puerto Rico Technical Support: (408) 953 8086 Support E-Mail: mscarsup@microsoft.com Customer Service: (800)297 5982 for area codes 787 & 809 only Customer Service E-mail: msccatus@microsoft.com Republic of Ireland See United Kingdom Romania Microsoft s.r.l. Phone: (+40) (1) 222 90 16 Fax: (+40) (1) 222 90 12 Technical Support: (+40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft Information Center: (095) 916 7171 Russia: 125252 Moscow: Postbox 70 Technical Support: Moscow (095) 745-54-45 St.-Petersburg: (812) 118-36-36 Novosibirsk (3832) 119-019 Web: www.microsoft.com/rus/ Scotland See United Kingdom Saudi Arabia Microsoft Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support: (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll free within Saudi Arabia) Fax: 966-1-4740576 Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services: Phone: (65) 324-5255 Fax: (65) 324-6181 Product Support Services: Phone: (65) 378-3600 Fax: (65) 378-3662 Slovenia/Slovenija Microsoft d.o.o. Phone: (+386) (61) 1800 8-00 Fax: (+386) (61) 1800 822 Technical Support: (+386) (61) 185 3449 Slovak Republic Microsoft Slovakia s.r.o. Phone (+421) (7) 37 63 02 Fax: (+421) (7) 37 66 71 Technical Support: (+421) (7) 531 20 83 South Africa Microsoft South Africa Phone: (27) 11 445 0000 Fax: (27) 11 445 0046 Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (27) 11 445 0000 Fax: (+27) 11 445-0343 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Phone: (34) 1-807-9999 Fax: (34) 1-803-8310 Technical Support: (34) 1 -3754004 Customer Service: (34) 1-3754004 From Spain Only: 902-187 198 Fax Back telephone: (34) 1-3754004 Sweden Microsoft AB Phone: +46-(0)8-752 56 00 Fax: +46-(0)8-750 51 58 Technical Support: Standard: +46-(0) 8- 752 09 29 Priority: +46 (0) 8 751 09 80 Premier: +46 (0) 8 632 57 01 Sales Support: +46-(0)8- 752 56 30 Microsoft MSDL: +46-(0)8-750 47 42 Microsoft FastTips: +46-(0)8-752 29 00 (Document 202020 in FastTips contains detailed instructions) Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Customer Service: 0848-858-868 Documentation: Phone: 0800-55-59-00 Fax: 01 311-72-27, Microsoft Info-Service, Postfach, 80998001 Zürich Standard Technical Support: (German speaking) Installation and Handling: 0848 80 - 2255 Standard Technical Support: (French speaking): 022-738 96 88 General information about Microsoft Support in Central Europe: Tel. 0848-80-2330 Internet: www.microsoft.com/switzerland Tadzhikistan See Russia Taiwan Region Microsoft Taiwan Region Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support: (886) (2) 508-9501 Thailand Microsoft (Thailand) Limited Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198 Turkey Microsoft Turkey Phone: 90 (212) 258 59 98 Fax: 90 (212) 258 59 54 Support Hotline: Phone: 90 (212) 258 96 66 Fax: 90 (212) 258 95 99 Bulletin Board Service: 90 (212) 227 93 90 Turkmenistan See Russia United Kingdom Microsoft Limited Fax: (0870) 60 20 100 Phone: (0870) 60 10 100 Microsoft KeyData: (Bulletin Board Service) (0870) 50 30 200 (up to 28.8Kbaud, n, 8, 1) Microsoft KeyFax: (Faxback Information Service) (0870) 50 30 100 Technical Support: Desktop Applications, Home Products, Desktop Systems and hardware: 0870 50 10 100 Developer Products: 0870 50 10 200 Business Systems: 0870 50 10 300 Customers phoning from Ireland should dial 706 5353 for technical support. Minicom Line 0870 50 30 400 Pre-Sales Information: Microsoft Connection (0345) 00 2000 Uruguay Technical Support: Phone: (598) (2) 774934 Fax: (598) (2) 774935 Uzbekistan See Russia Venezuela Corporation MS 90 de Venezuela S.A. Other information: (582) 265-9922 Fax: (582) 265-0863 Technical Support: (582) 993-6755 Wales See United Kingdom