ITSDiag Freeware ver 1.2
Please send opinions, 
test results, buggy behavior reports to: ken@saber.net

----------- Home -------------

Newest Version always available 
at Website:
http://www.saber.net/~ken/software/

---------- History -------------

11/8/98	- Revised modem Identification code to correctly id more modems.
	- thanks to John Hough, Craig Delcambre.
		(beta tester, please keep the examples coming ....)
11/8/98 - Revised Connection code to (hopefully) correct a bug where the "send"
	  button was not enabled after a sucessful connection in win95b.
	  thanks to John Hough.

11/15/98 - Added "Support" main menu option to centralize support functions. 
	   Users can now edit or add connections, open network or modem control panel.
	 - Fixed some other improperly identified stuff the Analysis. 
	        (need more beta test reports sent in !)		

	Many thanks to this round of beta testers who made suggestions: 
	Al Dykshorn, Peter de Blanc, Hilmar,Bill Meister,
	Bob Taylor, Kevin Hancock, Joel Lafleur,
	Barry Hemphill, Shane Briggs, and §parks.

11/21/98 - Added splash, Added Network Adapter Bindings to Report.
	 (this does not work on non-PNP net cards)
	Fixed problem in display memo where backspace and return were 
	being rejected - users can type normally in the memo now 
	(when the modem is not connected).
	Added win95 version info Major and Minor versions(a,b,c). detected
	
	Many thanks to this round of beta testers who made suggestions:
	Chris Peterman, and many of those listed above.
	
11/30/98 - version 1.1e posted. 
	Okay, getting near final BETA here folks, so please send bug reports ASAP.
	Thanks! Added more modem stuff. Inf file and "extra settings" are now reported.
	Cleaned up some of the help and menus.	

12/5/98 - version 1.2 posted to winsite and nonags. (1st non-beta version)
	Uncommented some code, removed some old unused variables and a timer,
	and moved the first run "settings" dialog box so it pops up 
	when user first tries to send instead of when program is loading.
	This seemed more logical, and fixed a bug....

----------- What's ITSDiag DO ? ------------

ITSDiag (Internet Tech Support Diagnostics) checks a users computer for 
it's Internet, Network, and Modem configuration, then can analyze the results
and make some real world suggestions to improve connection quality and speed.
Based on years of Tech Support Experience, ITSDiag can really help with many 
common types of problems.

First: ITSDiag checks the computer for user's e-mail and browser software and 
settings. Then ITSDiag checks Network Settings and Preferences. 

Second: ITSDiag can act as a terminal program, and automatically or 
manually check the modem by sending AT commands that produce significant info
about the modem. This info is helpful to Tech Support, because many modems 
report connection quality, line quality and firmware revision numbers. 

Third: ITSDIag can analyze the data it collected, and make some recommendations 
based on what it "knows" about Windows networking and Modem technology. 
A good percentage of computers connected to the Internet are not optimized in ways
ITSDiag recommends. 

Fourth: This report can be sent via the program's built in e-mail funtion to the 
Tech Support Department of the user's ISP. The built in e-mail and dialup networking 
functions are as simple as possible to help users to succeed in sending the report.
The ISP can respond with recommendations to improve the customers connection quality
based on the equipment that the ISP is using.

--------- WHY? ---------------

Tech Support costs for ISP's are costing customers and ISPs BIG BUCKS.
ITSDiag helps by supplying your ISP with a larger amount of information 
quickly, thereby allowing them to more quickly isolate problems 
on client's computers. 

Any decent tech support department can make use of this info 
to help customers to attain the highest speed and, most reliable 
connection possible.

The user will presumably be able to "check with Tech Support" by 
simply running the program and following the software's suggested 
course of action. This will save many hours of phone calls to tech 
support, give the customer a more timely solution to problems, 
and present another avenue of support to the customer. 
              
-------Custom and Future Versions--------

If you are an ISP, or work for one, and would like to utilize this type of 
software, but want it Customized with Your ISP's Name, please contact the 
author at either ken@saber.net or ken@pacific.net. Depending on the amount of 
customization, this can be a very inexpensive modification to the program.
Some Customized possibilities:
1. A custom splash screen when the program starts, with your logo.
2. A custom program name, window captions, and icons.
3. Custom settings check. (add / remove program settings to the report).
   (settings stored in ini files, other files, or in the registry can be reported)
4. Free upgrades to new versions, automatically customized the same way.

The customized version will be free. You only pay for the modifications you request.

-------Saving Test Results-----------

Users can save test results before sending so that they have a copy of the 
ITSDiag results. 

-------License & Disclaimer--------

see license.txt file