Norton CrashGuard Deluxe v3.04 Release Notes Copyright (c) 1997-1998 Symantec Corporation All rights reserved Please read this document carefully; it contains important information about Norton CrashGuard Deluxe. Topics include: - Installation - DCOM for Windows 95 - Rescue Disk - Compatibility Issues - Norton Web Services - America Online (AOL) - CompuServe - Miscellaneous -------------------------------------------------------------------------------- Installation -------------------------------------------------------------------------------- Disk Space ========== If you are very low on disk space, the installation process might freeze at the "Norton CrashGuard Deluxe is preparing the InstallShield wizard" dialog box. To recover from this condition, press Ctrl+Alt+Del, then select _DELISU in the list. Then click End Task. If the InstallShield wizard then starts, click Cancel and free up at least 30 MB of disk space before attempting to install. Microsoft recommends that any system running Windows have at least 23 MB of free disk space. Otherwise, Windows may have problems with it's swap file, resulting in unexpected errors. InstallShield Error 112 ======================= This error usually points to there being a problem with your temp directory, temp setting, or not enough hard drive space. Check to ensure that you have enough free space on your hard drive and check the temp properties by using following steps. 1. Click the Windows Start button and select Run. 2. Type in SYSEDIT and click OK. 3. In the AUTOEXEC.BAT window, look for a line that says SET TEMP=. 4. Check to ensure that the TEMP directory listed exists and is empty. "No Scans Registered" Error Message =================================== The first time you install Norton CrashGuard Deluxe, you may encounter the error message "No scans are registered on your computer. You must uninstall and then install CrashGuard Deluxe." This can be caused by either an application conflict or corruption of the Windows registry. Use the following steps to resolve this issue: 1. Verify the file REGSVR32.EXE exists in your \Windows\System directory. 2. Rename the CONFIG.SYS and AUTOEXEC.BAT files located in your root directory (normally c:\). 3. Change your video driver to standard VGA and reboot. 4. Close all other running programs and any icons in the system tray. 5. Run the ADDCAT.EXE program in the Norton CrashGuard Deluxe program directory (default location is c:\Program Files\Norton CrashGuard Deluxe). If performing these steps does not resolve this issue, try the following: 1. Uninstall Norton CrashGuard Deluxe, Norton CrashGuard, Norton Web Services, and DCOM for Windows 95. You can do this by double-clicking Add/Remove Programs in the Control Panel and selecting these programs in the list. 2. Restart your computer when you finish uninstalling the programs. 3. Insert the Norton CrashGuard Deluxe CD into the CD-ROM drive. 4. Click the Windows Start button and select Run. Then click Browse and locate the \DISK1 folder on the Norton CrashGuard Deluxe CD. 5. Select DCOM95.EXE and click Open. Then click OK to install DCOM95. 6. After you install DCOM95, click Yes when prompted to restart your computer. 7. When Windows restarts, install Norton CrashGuard Deluxe from the Norton CrashGuard Deluxe CD. 8. Use Windows Explorer to navigate to the folder where you installed Norton CrashGuard Deluxe. Then double-click ADDCAT.EXE to register the Norton CrashGuard Deluxe scans. If this issue still persists after performing the above steps, the cause is most likely due to corruption of the Windows registry. Microsoft has not released any information on the internal structure of the Windows registry or any tools to fix registry corruption. As a result, in order to resolve this you may have to delete your registry files, reinstall Windows 95 and reinstall all software applications. -------------------------------------------------------------------------------- DCOM for Windows 95 -------------------------------------------------------------------------------- What is DCOM? ============= The Distributed Component Object Model (DCOM) is a Microsoft update to the Component Object Model (COM) and Object Linking/Embedding (OLE) files in Windows 95. These files provide improved support for reusable code in Windows. For more information, go to Microsoft's web site and search for DCOM. DCOM Installation Issues ======================== Norton CrashGuard Deluxe installs DCOM for Windows 95. DCOM for Windows 95 must be installed on your computer in order to run Norton CrashGuard Deluxe. The Microsoft DCOM installer always overwrites previously installed DCOM files, even if the files being overwritten are newer than the DCOM files being installed. This might cause problems while running applications that require the latest version of DCOM. If DCOM related problems occur, download the latest version of DCOM from Microsoft's web site and install it on your computer. Removing DCOM ============= Uninstalling DCOM will prevent Norton CrashGuard Deluxe from functioning properly. If your DCOM installation is removed or corrupt, you can reinstall it from the Norton CrashGuard Deluxe CD. Use Windows Explorer to open the \DISK1 folder on the CD. Then double-click on DCOM95.EXE to install DCOM. Outlook 97 Issues ================= After you install Norton CrashGuard Deluxe, Outlook 97 might not function properly. The program might not start at all, cause a General Protection Fault (GPF) error, or lock up. This problem is usually the result of a conflict between DCOM for Windows 95 and the Microsoft Fax service. Microsoft has provided a detailed technical note at the following web site that discusses the problem and provides a solution: http://premium.microsoft.com/support/kb/articles/q175/3/14.asp Microsoft provides five possible solutions to this problem. The easiest way to resolve the problem is to download and install the new AWFXCG32.DLL file that Microsoft has provided to fix this error. To download this file, visit this link: http://support.microsoft.com/download/support/mslfiles/Awfxcg32.exe -------------------------------------------------------------------------------- Rescue Disk -------------------------------------------------------------------------------- Requirements =========== The Rescue Disk utility requires a 3.5" floppy disk drive configured as the boot floppy drive. Rescue Disk also requires three 3.5" floppy disks. Rescue Disk Freezes =================== If Rescue Disk freezes while you are creating Rescue Disks, formatting the floppy disks prior to creating the Rescue Disks may prevent this problem from occurring. Running Rescue Disk Recovery ============================ Rescue Disk recovery must be run from DOS. Running Rescue Disk recovery from a DOS window inside Windows is not supported. -------------------------------------------------------------------------------- Compatibility Issues -------------------------------------------------------------------------------- Disk Overlay ============ When using Dynamic Disk Overlay (DDO) software, such as EZDrive or OnTrack's DiskManager, Rescue Disk recovery must be run in accordance with the disk overlay floppy disk boot procedures. Promise Ultra33 =============== Computers that use the Promise Ultra33 IDE hard drive controller (included with some Gateway 2000 G6 computers) might experience compatibility problems with Norton CrashGuard Deluxe. Norton CrashGuard Deluxe conflicts with Promise driver version 1.30. This problem does not exist with version 1.33 of this driver, which you can download from: http://www.promise.com/html/support/latestdrivers.html or by contacting Promise Technical Support. If you do not have version 1.33 or later of this driver, do not use Norton CrashGuard Deluxe to repair errors on your hard disk. SoftRAM95 ========= Microsoft has determined that SoftRAM95 is not compatible with Windows 95 and it should not be used with Norton CrashGuard Deluxe. Stacker ======= You might encounter a blue screen fatal error when installing Norton CrashGuard Deluxe on a drive with Stacker. To fix this problem, update to the latest version of Stacker. Norton Navigator ================ If Norton Navigator 95.0.b is installed on your system, you might receive a Mem_Bad_Pointer error while using the Edit Solution on invalid .PIF, .URL, or .LNK files. Update to version 95.0.c of Norton Navigator to fix this problem. Visit http://www.symantec.com to download the update. -------------------------------------------------------------------------------- Norton Web Services -------------------------------------------------------------------------------- Subscription Required ===================== LiveUpdate Pro requires an active Norton Web Services subscription. Norton Web Services is an Internet-based service designed to enhance your computer and keep it healthy. The annual subscription fee is $29.95. Free Subscription ================= Norton CrashGuard Deluxe includes a free 6-month subscription to Norton Web Services. To initialize your subscription, read the instructions on the Norton Web Services coupon in the Norton CrashGuard Deluxe box. Disk Space ========== Over time, entries in Norton CrashGuard Deluxe's undo folder can occupy a significant amount of disk space. If you use the Undo feature to reverse events Norton CrashGuard Deluxe performed, you should regularly delete all log entries and the contents of your C:\Program Files\Common Files\Symantec Shared\UndoData folder. -------------------------------------------------------------------------------- America Online (AOL) -------------------------------------------------------------------------------- Version Compatibility ===================== Norton CrashGuard Deluxe works with AOL for Windows 95 v3.0 or later. The standard 16-bit versions of AOL software do not support Norton CrashGuard Deluxe. Order AOL for Windows 95 on CD from America Online, or download it by using the AOL keyword: GET95. If you are not sure which version of AOL you have, check the date on the file WAOL.EXE in your AOL directory. The date must be 10/8/96 or later to support Norton CrashGuard Deluxe. Difficulty Connecting ===================== If you install AOL for Windows 95 and have difficulty connecting to the Internet through Norton CrashGuard Deluxe, reinstall the TCP/IP components, dial-up adapters, and AOL adapters on your system. To do this, follow these steps: 1. Double-click your My Computer icon. Then double-click the Control Panel icon. 2. Double-click the Network icon. 3. In the list of installed network components, remove all TCP/IP components, Dial-Up Adapters, and AOL Adapters. 4. Restart your computer. 5. Start America Online. AOL installs the correct drivers and asks you to restart the computer. If Norton CrashGuard Deluxe still has problems connecting to the Internet, contact technical support. See the Norton CrashGuard Deluxe manual for more information. Virus Definitions ================= In order to download virus definitions and product updates through LiveUpdate, you must open your AOL connection prior to starting the LiveUpdate process. If there are virus definitions or product updates available, launch AOL and login. Once you've logged in, minimize AOL and start the LiveUpdate process. When asked how you want to connect to a LiveUpdate server, select Internet. LiveUpdate Pro Scan =================== When you use System Check, if the LiveUpdate Pro Scan is enabled, System Check searches your system for hardware and software drivers that are out of date. If the scan detects any hardware or software patches or updates are available, System Check takes you to the Norton Web Services web page where you can run LiveUpdate Pro. When you use LiveUpdate Pro through AOL, Norton Web Services launches inside your AOL browser. Your Norton Web Services login is not complete until the AOL advertisements finish displaying. To disable these login advertisements, use the AOL keyword: MARKETING PREFERENCES. -------------------------------------------------------------------------------- CompuServe -------------------------------------------------------------------------------- CompuServe Winsock ================== Norton CrashGuard Deluxe is not compatible with CompuServe's Winsock. When installing CompuServe Information Manager for Windows 95, do not install the CompuServe Winsock. -------------------------------------------------------------------------------- Miscellaneous -------------------------------------------------------------------------------- Internet Connection Settings ============================ If you have more than one dial-up connection, like an Internet Service Provider and an AOL account, you'll be prompted during install to select which connection you want to use. You can also change these settings after installation in Norton CrashGuard Deluxe Settings. To do this, open Norton CrashGuard Deluxe. Then click Settings in the main window. Click the Internet tab to select the connection you would like to use. Auto Check Shortcut =================== The Norton CrashGuard Deluxe installation places an Auto Check shortcut in your Windows 95 StartUp folder. This shortcut launches Auto Check automatically every time you start Windows. Virus Defs & Product Update Scan ================================ The Virus Defs & Product Update Scan launches LiveUpdate to update your virus definitions and Norton CrashGuard Deluxe program files. If you do not have an Internet connection, LiveUpdate dials a long-distance phone number to download the latest updates. To control how LiveUpdate connects for these updates, change LiveUpdate settings by double-clicking the LiveUpdate icon in the Windows Control Panel. User Guide ========== The online version of the Norton CrashGuard Deluxe User Guide contains the most up-to-date information about the product. The Adobe Acrobat file, CGDELUXE.PDF and a copy of the Acrobat Reader, AR32E301.EXE, are located in the Manual folder on the Norton CrashGuard Deluxe CD.