NB Please don't try to run this unless you have Windows 95 installed, it is not designed to run under Windows 3.x Pitfall: The Mayan Adventure Technical Troubleshooting Introduction Thank you for purchasing Pitfall: The Mayan Adventure. This supplemental documentation is designed as a troubleshooting guide in the event you experience technical problems while running the program. The following contains technical tips and other information that could not be included in the on-line Help file. Customer Support Bulletins In an effort to keep you informed of the latest product developments, Activision has created Customer Support Bulletins. These files are located on the various on-line services and contain the latest information about Activision products. Troubleshooting The following information is designed to help you resolve any difficulties you may encounter while running the program. Windows 95 Troubleshooting Activision thoroughly tests its games on a variety of systems before they are released, but it is virtually impossible to test on all combinations of software and hardware. Many of the problems you may encounter in Windows 95 are caused by device drivers for video cards, sound cards and CD-ROM drives that are not fully compatible with the Windows 95 operating system. The following troubleshooting tips are intended to assist you in solving some of the common problems that occur with the new Windows 95 operating system. If you continue to experience technical difficulties after trying the following solutions, please contact Activision Customer Support. Autoplay Does Not Function 1. Make sure the CD is clean and properly placed in the CD-ROM drive. 2. Your CD-ROM driver may not be optimized for use with Windows 95. To verify this, perform the following steps: 1) Open the Windows 95 Control Panel folder and double-click on the System icon. 2) Click on the Performance tab. If any of your hardware drivers are not fully optimized for use with Windows 95, they will be listed here with an explanation of the exact problem and suggestions on how to fix it. 3. Select the Refresh option located in the View pull-down menu of your main hard drive window. When the Pitfall icon appears, double click on it. The Pitfall title screen should appear afterward. Game Freezes Or Crashes 1. Make sure your system is at least a 486/33 with a minimum of 8 MB of RAM. Trying to run the game on a lesser machine may result in hardware and performance difficulties. 2. Disable the Sound Effects option in the Sound page of the Properties Box contained in Pitfall. Particular sounds may cause the game to freeze when played on certain sound cards. If an updated driver does not correct this problem, disabling the sound effects may help to decrease the chance of game crashes. 3. Do not leave the game sitting idle for extended periods of time as this may cause your system to lock up. If you are not playing the game, please exit the program and restart it later when you want to play again. 4. It is recommended that all screen savers are disabled when running the program as they may interfere with the game when playing in Full Screen mode. Partial Sound or No Sound 1. Make sure your sound card is 100% Windows 95 compatible. Using a non-Windows 95 compatible sound card and drivers may result in sound problems. 2. The Sound Effects option is not available when running the program in Windows NT. 3. Make sure your speakers are plugged in correctly, turned on and the volume is set at an audible level. 4. Open the Windows 95 Volume Control program to verify that none of the various channels are muted or set to an inaudible level. 5. Make sure the Sound Effects, CD Ambient Sounds and/or CD Music options are enabled in the Sound page of the Properties Box contained in Pitfall. 6. Your sound drivers for Windows 95 may require updating. Check the installation and setup parameters of your sound card using the Device Manager of Windows 95 to determine if this is the case. To do this, perform the following steps: 1) Open the Windows 95 Control Panel folder and double-click on the System icon. 2) Click on the Device Manager tab. 3) Click on the plus sign located next to the Sound, Video and Game Controllers icon. 4) Highlight your sound card and click on the Properties button. If you purchased your sound card before the release of Windows 95, you may obtain updated drivers in a variety of places. Most hardware retailers have access to the most recent drivers. Additionally, most sound card manufacturers maintain a BBS containing the latest drivers for free downloading. Moreover, drivers are available on CompuServe, America Online, The Microsoft Network and other popular on-line services. A list of sound card manufacturers and their Technical Support and BBS numbers is contained at the end of this document. Please make every effort to install the latest sound drivers before calling Activision Customer Support. Game Graphics Are Faded Or Strange In Appearance 1. Make sure your video card is 100% Windows 95 compatible. Using a non-Windows 95 compatible video card and drivers may result in display problems. 2. Make sure that your video driver supports at least 256 colors. Pitfall must be played in 256 color mode for optimum performance. Running the program in other video modes may result in display problems and decreased performance. If you purchased your video card before the release of Windows 95, you may obtain updated drivers in a variety of places. Most hardware retailers have access to the most recent drivers. Additionally, most video card manufacturers maintain a BBS containing the latest drivers for free downloading. Moreover, drivers are available on CompuServe, America Online, The Microsoft Network and other popular on-line services. A list of video card manufacturers and their Technical Support and BBS numbers is contained at the end of this document. Please make every effort to install the latest video drivers before calling Activision Customer Support. Keyboard Controls Do Not Work 1. Make sure the Keyboard option is enabled in the Keyboard page of the Properties box contained in Pitfall. 2. Make sure all connections between your keyboard and computer are properly connected. Gamepad Or Joystick Does Not Work 1. Make sure your joystick is properly calibrated in Windows 95. To do this, perform the following steps: 1) Open the Windows 95 Control Panel folder and double-click on the Joystick icon. 2) Select the appropriate settings in the Current Joystick and Joystick Selection drop-down menus. 3) Calibrate your controller. 2. Although Windows 95 contains several built-in gamepad and joystick drivers, you may need to obtain a Windows 95 compatible driver from the gamepad or joystick manufacturer. 3. The Joystick option is not available when running the program in Windows NT. Game Too Slow 1. If your computer has a turbo button, make sure it is set to the highest MHz possible. 2. Make sure your system is at least a 486/33 with a minimum of 8 MB of RAM and has a double-speed CD-ROM drive. Running the game on a lesser machine may result in hardware and performance difficulties. 3. Make sure your video driver supports a minimum of 640x480 resolution (SVGA) and is set to 256 color mode. Running the program in a higher resolution or color mode may result in slower performance. 4. If you are running the program on a Pentium machine with a speed of less than 90 Mhz and are playing in Full Screen mode with the Sync Full to Monitor option enabled, this may result in slower performance. For better performance in this situation, disable the Sync Full Screen to Monitor option. 5. Make sure you are not running an excessive amount of background applications. Before running Pitfall, close any applications that are not is use. 6. If you frequently multi-task or your system is linked to a network, go to the System page in the Properties Box contained in Pitfall and set the Game Priority option to Real-Time. This will devote maximum processing power to the game. Remember that playing the game in Real-Time mode may affect any applications running in the background. It is recommended that you do not attempt downloading or other similar functions while playing in this mode. 7. If you are experiencing general slowdown problems, it is recommended that you play the game in Full Screen mode, which is designed for maximum display combined with maximum performance. The Full Screen option is not available when running the program in Windows NT. Game Too Fast 1. There is a rare problem related to Windows 95 that results in the game running at twice the normal speed. To resolve this situation, perform the following steps: 1) Exit the game and restart it. 2) After the Pitfall title screen appears, click on the More button. 3) Click on the Uninstall button. 4) Restart the game. 5) After the title screen appears, click on the Play button. Error Messages "Requires a 486, Pentium or better processor" Pitfall requires a 486/33 or better processor. "Requires Windows 95 or Windows NT 3.51+" Pitfall requires the Windows 95 or Windows NT 3.51 operating system. The game is not compatible with Windows 3.1 or other operating systems. "Pitfall must be played in 256 color mode for optimum peformance" See Game Graphics Are Faded Or Strange In Appearance section. "Pitfall must be played using the CD-ROM" The Pitfall CD must be correctly inserted into your CD-ROM drive in order to play the game. "Are you sure you want to reset the current game?" Using the File Menu to start a new level will reset the score, weapons, continues, life meter, enemies, treasure pieces and other collectables to their default settings. Hardware Manufacturers The following is a listing of Technical Support and Customer BBS numbers for system, sound card, video card and CD-ROM manufacturers. Activision has made every effort to ensure that these numbers are correct. However, you may want to consult the documentation for your PC, video card, sound card or CD-ROM drive for more up-to-date information about each company. System Manufacturers Acer Technical Support (800) 733-2237 BBS (408) 428-0140 BBS (800) 833-8241 AST Research Technical Support (800) 727-1278 BBS (714) 852-1872 Compaq Technical Support (800) 652-6672 BBS (713) 378-1418 Dell Technical Support (800) 624-9896 BBS (512) 728-8528 Epson BBS (310) 782-4531 Gateway Technical Support (800) 846-2301 BBS (605) 323-2224 or (605) 232-2109 Download Service (800) 846-7562 Hercules Computer Technology Inc. Technical Support (510) 623-6050 BBS (510) 623-7449 (V.32 bis) BBS (510) 623-7034 (9600 baud) BBS (510) 623-7142 (2400 baud) IBM Technical Support Multimedia (908) 329-7131 Technical Support PS/1 PRO (800) 765-4747 Technical Support Valuepoint (800) 772-2227 Technical Support Valuepoint (213) 621-5576 Intel Technical Support (800) 538-3373 BBS (503) 645-6275 Leading Edge Technical Support (800) 225-2283 BBS (503) 836-3971 Micronics Technical Support (510) 651-2323 BBS (510) 651-6837 Packard Bell Hardware Support (800) 733-4411 Software Support (801) 579-0161 BBS (801) 250-1600 BBS (818) 773-7207 Tandon Technical Support (805) 523-0340 Tandy Computer Technical Support (817) 878-6875 Toshiba Technical Support (800) 999-4273 BBS (415) 656-5159 Zenith Technical Support (800) 227-3360 BBS (800) 888-3058 Sound Card Manufacturers Advanced Gravis Technical Support (206) 881-6945 ATI Technologies Inc. Technical Support (905) 882-2626 BBS (905) 764-9404 Aztech Technical Support (800) 886-8879 Boca Research Inc. Technical Support (407) 241-8088 BBS (407) 241-1601 Cardinal Technical Support (717) 293-3124 BBS (717) 293-3074 Creative Labs Technical Support (408) 428-6622 BBS (408) 428-6660 Diamond Technical Support (408) 736-2000 BBS (408) 524-9301 Logitech Technical Support (510) 795-8100 BBS (510) 795-0408 Media Vision Technical Support (800) 638-2807 BBS (510) 770-0968 Microsoft Technical Support (206) 637-7096 BBS (206) 936-4082 BBS (206) 936-6735 Reveal Technical Support (800) 473-8325 Roland US Technical Support (213) 685-5141 Turtle Beach Technical Support (717) 843-6916 BBS (717) 845-4835 Video Card Manufacturers Actix Systems Technical Support (408) 986-1625 BBS (408) 970-3719 Advanced Integration Research Technical Support (408) 428-0800 BBS (408) 428-1735 Advanced Micro Technology Technical Support (909) 598-6120 BBS (909) 594-5770 Alpha Systems Lab Technical Support (800) 576-4275 Altech International Technical Support (800) 882-8194 BBS (408) 946-2227 Artist Graphics Company Technical Support (800) 627-8478 BBS (612) 631-7664 ATI Technologies Technical Support (905) 882-2626 BBS (905) 764-9404 Atlaz Intl., Limited Technical Support (516) 239-1854 Boca Technical Support (407) 241-8088 BBS (407) 241-1601 Cache Computers, Inc. Technical Support (510) 226-9922 BBS (510) 226-7486 Cardinal Technical Support (717) 293-3124 BBS (717) 293-3074 Celerite Graphics, Inc. Technical Support (510) 226-6390 BBS (510) 226-7851 Cirrus Logic Technical Support (510) 435-8808 Technical Support (510) 623-8300 (west coast) Technical Support (508) 470-3380 (east coast) BBS (510) 440-9080 Colorgraphic Communication Technical Support (404) 455-3921 BBS (404) 452-8238 Cornerstone Technology Technical Support (800) 562-2552 x306 BBS (408) 435-8943 CSS Laboratories, Inc. Technical Support (800) 966-2771 BBS (714) 852-9231 Diamond Computer Systems, Inc. Technical Support (408) 325-7100 BBS (408) 325-7175 (14400 baud, 8 bits, no parity, 1 stop) BBS (408) 325-7080 (2400 baud, 8 bits, no parity, 1 stop) Edge Technology, Inc. Technical Support (800) 438-3343 ELSA America, Inc. Technical Support (800) 272-3572 BBS (415) 588-6286 Focus Information Systems, Inc. Technical Support (510) 657-4586 BBS (510) 657-9451 Genoa Technical Support (408) 432-8324 BBS (408) 943-1231 Headland (Video Seven) Technical Support (800) 553-1850 BBS (415) 656-0503 Hercules Computer Technology Inc. Technical Support (510) 623-6050 BBS (510) 623-7449 (V.32 bis) BBS (510) 623-7034 (9600 baud) BBS (510) 623-7142 (2400 baud) Identity Systems Technology Technical Support (800) 723-8324 BBS (214) 705-7213 IOcomm Intl., Corp. Technical Support (800) 998-8919 Liberty Electronics USA Technical Support (800) 497-8324 Matrox Electronics Systems Limited Technical Support (800) 462-8769 BBS (514) 685-6008 Metheus Corporation Technical Support (503) 690-1550 BBS (503) 690-1559 MicroStep, Inc. Technical Support (818) 336-8991 BBS (818) 961-9992 Mirage Computer Systems Technical Support (310) 440-1460 National Design, Inc. Technical Support (512) 329-5055 BBS (512) 329-6327 Number Nine Computer Corporation Technical Support (617) 674-0009 BBS (617) 862-7502 Nth Graphics Technical Support (800) 624-7552 BBS (512) 832-1964 Oak Technology Technical Support (408) 737-0888 BBS (408) 524-9014 Orchid Technology Inc. Technical Support (510) 683-0323 BBS (510) 683-0327 Paradise Technical Support (800) 832-4778 BBS (415) 968-1834 Sigma Designs Technical Support (510) 770-0100 BBS (510) 770-0111 SixGraph Computing, Limited Technical Support (800) 561-2892 BBS (514) 336-4169 STB Systems Technical Support (800) 234-4334 Technical Support (214) 234-8750 BBS Phone (214) 437-9615 BBS (214) 237-9615 SuperMac Technology, Inc. Technical Support (408) 245-0646 BBS (408) 773-4500 Swan Technologies, Inc. Technical Support (800) 468-7926 BBS (814) 237-6143 Trident Microsystems Inc. Phone (415) 691-9211 BBS (415) 691-1016 Tseng Labs Technical Support (215) 968-0502 BBS (215) 579-7536 Video Logic, Inc. Technical Support (617) 494-0530 BBS (617) 494-4960 Video Seven Technical Support (800) 553-1850 BBS (510) 656-0503 BBS (415) 656-0503 VidTech Microsystems, Inc. Technical Support (800) 752-8033 BBS (612) 780-3564 Willow Technical Support (212) 402-9500 CD-ROM Manufacturers Hitachi Technical Support (800) 241-6558 Mitsubishi Technical Support (800) 344-6352 BBS (714) 236-6286 Mitsumi Technical Support (408) 970-9699 NEC Technical Support (708) 860-0335 BBS (508) 635-6328 Panasonic Technical Support (800) 222-0584 BBS (201) 863-7845 Sony Technical Support (714) 826-6410 (west coast) Technical Support (201) 368-3774 (east coast) BBS (408) 955-5107 Teac Technical Support (213) 726-0303