ConfigSafe (tm) Readme.txt file (c) Artisoft, Inc. Edition 1 [5/8/97] ============================================================ CONTENTS 1. ABOUT CONFIGSAFE 2. SYSTEM REQUIREMENTS 3. INSTALLING THE SOFTWARE - IMPORTANT TIPS a. If You Get a "File Error" Message (Windows 3.x only) b. Required Windows NT Privileges 4. REQUIRED PRIVILEGES (WINDOWS NT ONLY) 5. FINDING THE INFORMATION YOU NEED 6. RESTORING YOUR SYSTEM USING THE SOS UTILITY (WINDOWS 95 AND 3.X ONLY) 7. GETTING TECHNICAL SUPPORT 8. PURCHASING ADDITIONAL COPIES OF CONFIGSAFE ============================================================ 1. ABOUT CONFIGSAFE ConfigSafe is a powerful configuration tracking and recovery tool for Windows PCs. ConfigSafe takes "snapshots" of your computer's system settings. You can use these snapshots to quickly resolve problems by identifying changes to your registry (Windows NT and Windows 95 only), file versions (including .dll, .exe, and .ini files and drivers), system hardware, network connections, and operating system software. Then, if you have problems, you can easily restore the system to a working configuration. With ConfigSafe, you can take a snapshot of your system configuration at any time. You can also have ConfigSafe automatically take a snapshot at scheduled intervals. ============================================================ 2. SYSTEM REQUIREMENTS ConfigSafe NT: ------------- - Microsoft Windows NT v3.51 or 4.0 - VGA color monitor - 1.5MB of disk space for the software - 5MB (recommended minimum) for the Configuration Tracking database. ConfigSafe 95: ------------- - Windows 95 - VGA color monitor - 1.5MB of disk space for the software - 5MB (recommended minimum) for storing configuration information. ConfigSafe 3.x: -------------- - Windows 3.10 or higher - VGA color monitor - 1.5MB of disk space for the software - 5MB (recommended minimum) for storing configuration information. ============================================================ 3. INSTALLING THE SOFTWARE - IMPORTANT TIPS a. If You Get a "File Error" Message (Windows 3.x only) ---------------------------------------------------- When you are installing ConfigSafe under Windows 3.x, you may get the following error message: File Error Cannot find CTL3DV2.DLL If you do, click Close to proceed and complete the installation. To prevent this error message from appearing in the future, perform the following steps: 1. Exit ConfigSafe. 2. Using a text editor, open a new file. Save the file as CTL3DV2.DLL in your C:\WINDOWS\SYSTEM directory and exit the text editor. ConfigSafe will now run without displaying the error message. NOTE: If any of your other Windows applications behave improperly after you create the new CTL3DV2.DLL file, delete the CTL3DV2.DLL file. ConfigSafe will still function correctly. b. Required Windows NT Privileges ------------------------------ Under Windows NT, your user profile must include certain privileges to install ConfigSafe (and to run the software). See section 4 below for details. ============================================================ 4. REQUIRED PRIVILEGES (WINDOWS NT ONLY) Under Windows NT, your user profile must include the following privileges to perform the functions indicated: - To install or run ConfigSafe NT: "Back up files and directories privileges" "Managing and auditing security log" "Restore files and directories" - To take automatic snapshots: "Back up files and directories privileges" Make sure everyone who will need to take snapshots of their system has the "Back up files and directories privileges." If they do not, no snapshots will be taken. NOTE: By default, members of the Administrators group will generally have the rights needed to perform all ConfigSafe functions. Also by default, members of the Backup Operators group will have the access rights needed to perform automatic snapshots. ============================================================ 5. FINDING THE INFORMATION YOU NEED Detailed instructions for using ConfigSafe are provided in your "Installing and Using ConfigSafe v1.01" manual and in the online Help. Additionally, you will need to refer to the Supplement to the manual that came in your product package. This supplement contains information about using configuration profiles and other features that were added to the software after the manual was printed. ============================================================ 6. RESTORING YOUR SYSTEM USING THE SOS UTILITY (WINDOWS 95 AND 3.X ONLY) In addition to using the Restore button on the ConfigSafe main screen, under Windows 95 and 3.x only you can also restore your system using the DOS-based SOS utility. To do this, at a DOS prompt, change to your ConfigSafe directory then type SOS . If you make a mistake, select the Undo button on the ConfigSafe main screen. ConfigSafe will return your system to the configuration that existed before you ran the SOS utility. ============================================================ 7. GETTING TECHNICAL SUPPORT To help you save time, it is suggested that you start with the sources of information listed below. Refer to your manual and online Help ------------------------------------ The quickest answer to many questions can be found in the documentation that came with the product. Call your local Artisoft authorized reseller -------------------------------------------- He or she may be able give you the help you need. Call 1-800-846-9726 to find out the name and number of the Artisoft reseller nearest you. Access one or more of Artisoft's electronic support services --------------------------------------------------- Artisoft offers extensive electronic technical support, including a Web site, BBS and more. These services are described below: INTERNET SERVICES - Connect to Artisoft's home page at www.artisoft.com for technical notes, tutorials, an online troubleshooting system, and files for downloading. You may also use FTP to log in to ftp.artisoft.com with the username anonymous, and use your Internet e-mail address as your password. Once in, consult the Readme file in the root directory for file availability. FAXRETURN (sm) TECHNICAL NOTES - Call Artisoft FaxReturn at 520-884-1397 to retrieve up to three documents from the automated menu system. You can have the documents faxed to your own local fax machine or to an alternate location. FaxReturn offers fast, same-day response. ARTISOFT ARTI-FACTS(sm) BULLETIN BOARD SERVICE - Call 520-884-8648 to participate in user-to-user discussions and download documents and utility files. Through the BBS you can gain access to the latest drivers and solutions for Artisoft products, as well as technical notes on a wide range of topics. Call Artisoft Priority Telephone Support ---------------------------------------- Priority Support provides immediate access to Artisoft's most qualified analysts. It is ideal for your most urgent and/or advanced support requirements. Before you call: - Place your phone near the computer where the problem is occurring. - Write down the exact wording of any error - Note your computer hardware specifications. For example, DTK Pentium 133; 16MB RAM; 1GB hard drive. Two types of Priority Telephone Support are available: - 900 Per-minute Priority: Cost is $2.50 per minute, billed to your phone number (U.S. only). Available Monday - Friday, 6 am - 9 pm, Mountain Time. Call 1-900-555-7587. - 800 Per-minute Priority: Cost is $2.50 per minute, billed to your credit card (VISA(r), MasterCard(r), or American Express(r) in U.S. and Canada). Available Monday - Friday, 6 am - 9 pm, Mountain Time. Call 1-800-293-3936. NOTES: Some restrictions may apply. Prices, services, policies and specifications subject to change without notice. Not all features of a product may be covered by these services. All services not available to some customers in some areas. Prices in U.S. dollars. ============================================================ 8. PURCHASING ADDITIONAL COPIES OF CONFIGSAFE ConfigSafe is licensed on a per-computer basis. A separate license must be purchased for each computer on which you want to install ConfigSafe. To purchase additional copies, contact your local reseller, or call the Artisoft Sales Consultation Center at: 1-800-846-9726. ============================================================ TRADEMARKS Artisoft and LANtastic are registered trademarks of Artisoft,Inc. ConfigSafe is a trademark of imagine LAN, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation. Other brand names, company names and product names are trademarks or registered trademarks of their respective companies. =========================================================== - End of file -