RECEIVING FAXES

OK, you're right! The most interesting thing about a good fax solution is primarily its fax transmission features. However, the real power of FaxWare 5 starts where other solutions have already given up! After all, you don't just want to have a list of all outgoing faxes but also a list of all incoming documents. You want to receive faxes direct to your desk. Often this is realized in the second phase of an installation, but in fact there is no easier way to do this than with FaxWare 5.áá

Fax distributioná
No matter if you work with ISDN or if you use analog modems, inbound faxes can be automatically routed to the corresponding person or to an entire group on the network. Leave the routing and printout of incoming faxes to FaxWare 5. No other fax solution includes so many options for routing and working with inbound faxes.áá

The distant station's CSIDá
The calling station ID or CSID identifies the fax number of the distant station. Simply assign the corresponding recipient/recipient group to each CSID. This need not be done all in one go when you install FaxWare, but as faxes are received you can teach FaxWare how to deal with them next time round.áá

The receiving lineá
If you use FaxWare 5 with several lines, a recipient group/recipient can be assigned to each line.áá

MSN or DDIá
If you receive faxes using ISDN you can use MSN or DDI to assign individuals, departments or archives their own direct fax numbers. With ╗Multi Subscriber Number½ (MSN) you are limited to a maximum of 10 numbers. With ╗Direct Dial In½ (DDI) there is no limitation. Alternatively, the sender can use sub-addressing to add an extension number to the actual fax number. This extension number will be recognized by the ISDN board. After that, the Service Layer routes directly to a user, a group, or to the Tobit Archive System. The sub-addressing feature is only available with ISDN and its implementation varies by country.áá

DIDá
Distribution by means of direct dialing. This is a suffix (DTMF) to the number dialed. The DID suffix has to be dialed after the connection has been made. This method is not widely used in Europe, but is popular in the USA and Canada. DID routing is not possible with all fax hardware.If you want to use DID routing please check the requirements first with your reseller.áá

Automatic printoutá
For each user you can individually define where the hard copy is to be printed. Simply assign the available network print queues of your server to each user or to each individual group. If desired, a graphic banner will appear on the sides of each printout, to distinguish faxes from other documents.áá

Status reportá
You wish to be informed on your workstation when a fax is received? No problem! Depending on the configuration, each user can automatically receive a broadcast message. Under Windows you could also use the Tobit Message Reminder included as standard for automatic notification. When you're not in the office, a suitable SMS message can be sent to your cellular phone telling you that you have received a fax and who it is from.áá

Routing received faxesá
You probably recognize this problem. You are not in the office for a few days and nobody takes care of your faxes. Not with FaxWare! In the archive configuration, you can simply enter another recipient on the network or another fax number. For example, this way, your messages could be routed directly to your home. Messages received can be routed automatically to a new destination or copies of these messages can be distributed. It's possible to route all incoming messages (for example to your substitute) or to use the different filtering options, which can be logically connected with each other, for further rule based routing. Each user can configure the routing options for their archive from their client without requiring the administrator's help. With this tool, you can configure the complete message routing on the network independently of the routing rules set on the FaxWare Service Layer.áá

Securityá
An important question is who can view your faxes? In addition to network rights, the system supervisor can assign extra privileges to each FaxWare user. These include the ability to view all faxes, the option to route received messages and the power to access the FaxWare console remotely.áá

Editing received faxesá
You certainly know this problem! You receive a fax, add some hand-written notes directly onto the document and fax it back to the sender. Of course, you have to use a manual fax machine! Not with FaxWare 5. A received fax can be edited under Microsoft Windows in the fax viewer. Simply display the fax and insert text or graphic objects at anywhere in the document. The integrated fax viewer has many useful editing tools, e.g. text fields with all installed Window's font types, frames, boxes, graphical stamps, etc. You can also ╗hide½ confidential information with this viewer. Simply erase the text passage with the ╗rubber½ and send the fax to the recipient. With a single mouse click you can now return the fax directly to the sender or specify another fax number. However, you can also use colored markers to highlight areas of text and route the fax internally to your colleagues.á Archiving: fax files can be saved from within the fax viewer to any directory. The files can be saved in fax format as well as in bitmap format (BMP). Of course, it is also possible to copy any sections of the fax and to paste them into a graphic application by using the Windows clipboard.á