Copyright: ® GFI FAX & VOICE
Citation: Revolutionising FAX.


Contents

FAXmaker - an overview

Introduction

Requirements

The FAXmaker system

Preparing for the installation of FAXmaker for Exchange

Installation

Introduction

Running the installation procedure

Steps to complete installation

Installation of the OCR routing module

User setup

Introduction

Registration

User settings

The Fax Server

Introduction

Registration

Configuring the Fax Server

RTF converter setup

General options

The FAX Server Monitor

Running the fax server

Installing the Client software

Introduction

Installing Windows 3.1 or 3.11 clients

Installing Windows 95 clients

Installing Windows NT 3.51 clients

Installing the Windows NT 4.0 clients

Advanced Use

Introduction

Fax server error messages

Call accounting

Internet site http://www.gfifax.com

Designing CoverPages & Templates

Introduction

Designing a coverpage or template

Supported merge-fields

Sending Faxes with FAXmaker

Benefits of sending faxes with FAXmaker

Sending a Fax from an Application

Sending a fax from an e-mail package

Specifying additional recipients for the fax

You can add a whole series of recipients in this manner.FAX Options

Creating a Fax Attachment

Receiving a Fax

Remote administration

Introduction

FAX admin

Coverpage administration options

Template administration options

Attachment administration options

Setting the default fax resolution

Setting the FAX header

Setting multiple options at a time

Retrieving the defaults

The Viewer

Introduction

Viewing Faxes

Scale to Grey

Fax annotation

Troubleshooting

Server software problems

FAQ on http://www.gfifax.com

How  to request for support


FAXmaker - an overview - Introduction
Introduction

Congratulations with purchasing FAXmaker. FAXmaker for Exchange will save your company time and money by offering you advanced network fax technology. With FAXmaker, sending a fax is as easy as printing a document.

FAXmaker for Exchange is designed to integrate seamlessly with MS Exchange server. Therefore this manual assumes a working knowledge of Microsoft Exchange server, and that you have Exchange server up and running.


Requirements

FAXmaker for Exchange requires the following;

•	MS Exchange Server

•	A Windows NT server machine with at least 32 MB memory and a 100 Mhz Pentium. The machine does not need to be dedicated to FAXmaker. You can run the FAXmaker server alongside the MS Exchange server Windows NT machine. FAXmaker requires very little resources or processing time.

•	One or more class 2 compatible fax modems, preferably quality modems. FAXmaker uses standard CLASS 2 fax modems. Although technically speaking you can use any class 2 modem, the reliability (how long you can leave the modem unattended), connect rate (average bps speed at which your faxes will be sent) and connect success percentage (The amount of fax machines the fax modem will not connect to) will depend almost entirely on the quality of modem you use. We recommend using a quality fax modem such as Zyxel or Multitech. They may cost a little more, but they are well worth the extra money.

 Why class 2 and not class 1? Class 2 is actually a more advanced protocol, which offloads a lot of the processing time to the modem. This allows your fax server to use less processor time and to be less sensitive to machine load.

 Although FAXmaker includes a driver for US Robotics, GFI FAX & VOICE do not recommend the use of US Robotics modems. The fax part of the modem is not as good in terms of connect rate, connect success rate and reliability as other modems.


The FAXmaker system

The FAXmaker system consists of a Fax server program running as a gateway or "Connector" on the computer running Exchange server, and the client software, running on the users' workstations. The client software consists only of a fax printer driver and a viewer, which enables all Exchange users to send a fax by printing to the FAXmaker driver.

The system is depicted in the following figure;

Figure 1 FAXmaker fax gateway running on MS Exchange server.

Figure 1 shows the FAXmaker fax server/gateway running on the Exchange server machine. Because FAXmaker was designed to run on Windows NT, it does not require a separate machine. Rather it will run in the back ground on the same machine as MS Exchange server.


Preparing for the installation of FAXmaker for Exchange

Before continuing installation of FAXmaker for Exchange, ensure that you have understood how it works and that the requirements mentioned at the beginning of this chapter are met. Furthermore, you will need to have Exchange server up and running. Please consult the manual of your own e-mail software to find out how to do this.


Installation - Introduction
Introduction

This chapter describes the installation of the FAXmaker software onto the Exchange server. It will help you choose the installation options available, but will not discuss the user's configuration options, which are explained in the following chapter.

Prior to running the installation procedure, you are advised to read the chapter "FAXmaker - an overview".


Running the installation procedure

BEFORE STARTING THE FAXMAKER FOR EXCHANGE SETUP PLEASE MAKE SURE THAT THE EXCHANGE ADMINISTRATOR IS NOT RUNNING.

IF YOU ARE REINSTALLING FAXMAKER, BE SURE TO DELETE THE DIRECTORY OBJECT IN THE EXCHANGE ADMIN FIRST.

1. Insert disk 1 of the FAXmaker for Exchange disk set in your diskette drive. Remember that you must run the installation program from the computer running Exchange server.

2. Run 'setup.exe' from the File Manager or choose 'Run' from the 'File' menu in Program Manager and type in <a:\setup.exe>.

3. The set-up procedure will now start, and you will be prompted by the installation routine whether you want to continue set-up. Click on the 'Continue' button.

4. Setup will prompt you which language you wish to install. This option refers to the language in which FAXmaker will appear.

5. THIS STEP IS ONLY APPLICABLE TO USERS RUNNING EXCHANGE SERVERS IN LANGUAGES OTHER THAN ENGLISH, GERMAN, FRENCH OR CHINESE.

If your Exchange server is for example a Swedish version, you must indicate this to FAXmaker, so that Setup will install a FAXmaker address template for your particular language.

To indicate this to FAXmaker, you can must load the fgwsetup.ini file from the first disk, and enter your language as follows;

For example if you are using a Swedish Exchange server;

[Address Template]

Language=Swedish

Choose one of the following languages:

Chinese, Czech, Danish, Dutch, English, Finnish, French, German,    Greek, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian,       Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish,     Neutral.

After changing it, save the fgwsetup.ini to the windows NT directory (For example c:\winnt). You can now proceed with installation.

4. Setup will now prompt you for your company name, fax number and registration number. The registration number is located on the disk envelope. If you are evaluating the product, do not enter a registration number.

5. The setup will now query the name of the server computer. Please confirm it.

6. The setup program will now query the organisation/site, which  consists of the site/organisation name and domain name. In most situations, FAXmaker will return the correct site name and domain name, but sometimes the automatic querying will not succeed or return erronous information.

Therefore you must always check it as follows;

The format of the organisation name should be as follows;

/o=SITE NAME/ou=DOMAIN

Where Sitename is the name, shown at the top of the Exchange administrator. For example, in the screen grab below, this is GFI FAX & VOICE. If you site name contains spaces or other special characters, you must  enclose the site name in qoutes, as follows; "GFI FAX & VOICE".

The domain name is displayed in the Exchange administrator with an "World" icon next to it.

7. Setup will now prompt you for an administrator account to run the service. You should enter the name and password of a valid NT account with administrator rights.

If you change your password after installing FAXmaker, you must update the password for the FAXmaker gateway and fax services from the control panel aswell. Otherwise the services will no longer start.

9. Setup will prompt you whether your domain has multiple Exchange servers or not.  If you do have multiple EXCHANGE servers, select multiple, otherwise select 'Next'

10. THIS STEP IS ONLY APPLICABLE TO USERS WITH DOMAINS WHICH ARE RUNNING MULTIPLE EXCHANGE SERVERS.

If your domain has multiple exchange servers installed, FAXmaker can support users on other servers as well. To activate this, you must enter the name of your DSA (Directory service agent). The DSA resides on the primary domain controller (PDC), and its name is identical to the name of the PDC. So in other words, enter the name of your PDC. If you select multiple servers, FAXmaker must be installed in a shared directory, i.e. accessible to other users aswell.

8. Setup will now prompt you for a directory name and service name. There is no need to change the service and directory name, however in certain cases in which you are re-installing FAXmaker, you might need to change the name in order not to conflict with the previous FAXmaker service names.

9. Setup will now ask you where you want FAXmaker to be installed FAXmaker will need approx. 15 megabytes of free hard disc space. In addition to this you must reserve approximately 100 Mbytes for temporary fax files. (depending on the amount of users you have on your server)

10. Setup will now prompt you where to copy the client setup programs. The client setup program installs the fax printer driver and fax viewer on the user's PC. The location where you copy the client setup programs should be accessible to all users. Please make note of this directory because users often forget where the client install programs where copied by Setup.

11. The setup program will now copy all program files.

12. FAXmaker setup will now prompt you for a FAX service name. There is no need to change the service  name, however in certain cases in which you are re-installing FAXmaker, you might need to change the name in order not to conflict with the previous FAXmaker service names.

 To de-install a service, you must delete all references to it from the registry and re-boot. Click OK to continue.

.13. Setup will now finish the installation by creating a FAXmaker program group. This program group includes a number of applets (small applications) which you need to run to complete the installation of FAXmaker for Exchange.

14. Setup is now ready copying the files and modifying the registry. To complete the installation and start the operation of FAXmaker for Exchange, you must follow the steps outlined in the dialog.


Steps to complete installation

Step 1: Reboot your PC

Step 2: Install the FAXmaker Printer driver

Step 3: Configure the FAX server

Step 4: Configure the users

Step 5: Start the FAXmaker Gateway service

Step 6: Start the FAX server program


Step 1: Reboot your PC

Reboot your PC. This is necessary for the printer driver to be installed.


Step 2: Install the FAXmaker Printer driver

You need to install the printer driver as described in the readme, or in the Chapter 'Installing the client software' of this manual.


Step 3: Configure the FAX server

Configure the fax server. You need to setup at least one port (modem or fax board) to start the fax server. This is done using the Fax server configuration applet, located in the FAXmaker program group. The first time you start it, it will scan your PC for installed modems. You must have at least one class 2 modem installed. You can cancel the autodetect process at any time by clicking Cancel. After FAXmaker detects a class 2 modem, it will automatically configure the port for you with default settings. Accept these for now and close the Fax server configuration applet. For more information on the fax server configuration applet, consult the Chapter 'Fax server' in this manual.


Step 4: Configure the users

The fourth step is to create activate a number of Exchange users as FAXmaker users, sot that they are allowed to send and receive faxes. This is done from the FAXmaker connector dialog, located in the Exchange administrator. The first time you doubleclick on the FAXmaker connector, FAXmaker will automatically scan the exchange users (This may take some time ) and set default settings per user. For more information on setting up the users, please consult the chapter 'User setup'.


Step 5: Start the FAXmaker Gateway service

You can now start the FAXmaker Exchange gateway service. This program will communicate with Exchange server and check for outgoing and incoming faxes messages and distribute them to the fax server or the users respectively. You can start this program as a service from the services applet in the control panel.

 If you have not entered an administrator account or a valid equivalent (with administrator rights in NT server and in Exchange server), the services will not start because they will not be allowed to do so by Windows NT server.

 To have the FAXmaker Fax service and FAXmaker Exchange gateway service start up automatically, change the Startup type setting to 'Automatic'.


Step 6: Start the FAX server program

Start the FAXmaker fax server. This program handles the sending and receiving of faxes on one or more ports. You can start as a service from the services applet in the control panel.

You can monitor the fax server using the FAXmaker monitor, which displays port activity and modem status.

 If you want to run the FAXmaker Fax server as a service, you must enter an account that has rights to log on as a service. This is done by highlighting the FAXmaker Fax server service and clicking 'Startup'.

 If for some reason you wish to run the fax service on a different machine on the network, you can do so. Please check the chapter ' Fax server' for more information on this.


Installation of the OCR routing module

THIS SECTION IS ONLY APPLICABLE TO FAXMAKER USERS WHO HAVE PURCHASED THE OCR MODULE.

FAXmaker users can opt to purchase an OCR module, that can automatically route incoming faxes to the right recipient. With this module, the fax server will scan the incoming fax for a recipient name, and if it finds a recipient's name, FAXmaker will automatically route that fax to the recipient's mailbox.

The module includes 1 OCR support disk, as well as a revised serial number.

To install the module, run a:\setup.exe from the file run command in the Program manager menu.

Follow the instructions explained during the installation.

You will now be able to setup OCR routing per user from the Exchange administrator, by going to the "OCR tab" in the routing setup.


User setup - Introduction
Introduction

The setup of the FAXmaker users is done from the Exchange Administrator. The person who is authorised to supervise the system can add or delete FAXmaker users and administer their settings.

After FAXmaker has been installed, a number of new objects have been added to the Exchange administrator;

1. Add ins\FAXmaker gateway extension - this object allows you to setup permissions for the FAXmaker gateway. This is an MS Exchange feature, so please check the Exchange documentation for more information on how to do this.

2. Addressing\Email address generators\FAXmaker email address generator. This object allows you to change the name. There is no need to change this.

3. Connections\FAXmaker directory. This is the main FAXmaker object which contains user setup.


User setup - Registration
Registration

Before you setup the users, enter your serial number in the options tab. This serial number will also allow you to upgrade to more users or add additional modules. To read more about the upgrade options of FAXmaker, please visit our web site at http://www.gfifax.com.

To enter the serial number;

1. double-click 'connections'. In the right pain, the FAXmaker directory is listed. (The exact name may differ, because you specify it during installation.)

2. Double-click on the FAXmaker directory.

The FAXmaker directory property dialog appears. Go to the options tab. enter the registration number at the top of the dialog. Click OK to continue.

Note; If you are evaluating FAXmaker for Exchange, leave this field empty and test FAXmaker with 2 Exchange users maximum. (This is done by disabling Exchange users as FAXmaker users.)


User settings

To setup up the FAXmaker users from the Exchange administrator;

1. double-click 'connections'. In the right pain, the FAXmaker directory is listed. (The exact name may differ, because you specify it during installation.)

2. Double-click on the FAXmaker directory.

The FAXmaker directory properties dialog appears. This dialog has 4 tabs; General, Address Space, Options, Users

To setup users, go to the users tab. To setup a user, highlight his/her name with the mouse and select the appropriate settings;

Related Topics:

General Options

Send Options

Receive Options

Routing

Call blocking

Coverpages & Templates


General Options

FAXmaker user - This option will effectively enable or disable the user as a FAXmaker user. If you have more Exchange users than the number of FAXmaker users licensed, you must disable users.

Permission to configure settings remotely - This option will allow the user to change coverpage, faxheader and send resolution by sending mail to the faxadmin. (See the chapter on Remote administration for more information)


Send Options

Normal resolution/High resolution - Select the default resolution to send faxes in. This option can be overridden by specifying a different resolution in the body of the message. (See fax options in the "Sending faxes" chapter).

Personal FAX header - activating this option will include the sender's name on top of the FAX. This will allow recipients of the FAX to identify the sender.


Receive Options

Receive incoming faxes - This option specifies that this user must receive incoming faxes, so that she/he can route faxes to the right users.

Include/Exclude routed faxes - When receiving all incoming faxes in one mailbox, this option allows you to specify whether to include or exclude faxes for which a recipient already has been found, using available routing methods.


User setup - User settings - Routing
Routing

Routing refers to the ability of FAXmaker to automatically route an incoming fax to the right person. There are a number of ways to achieve this;

CSID routing - this method relies on the FAX ID which each FAX machine/FAX card displays when sending a FAX. Since it rarely changes, it can be used to identify the sender and thus the corresponding recipient.

Routing a fax using the FAX ID (CSID)

You can setup CSID routing by adding CSIDs (FAX IDs) to a user's CSID list. FAXmaker will then route incoming faxes with that particular CSID to that user.

Automatic Updating of the user's CSID list.

Activating the option 'Store CSIDs of all outgoing faxes in list' will automatically update the user's CSID list. Each time a user sends a fax, the CSID of the recipient(s) will be stored in the CSID list. This technique relies on the fact that if a user sends a fax to a particular fax machine, he is likely to be the recipient of the answer to the fax. If you enable this option, each time the user sends a fax, the CSID of the receiving fax is stored in the user's CSID database.

DTMF routing - DTMF (Dual Tone Multi Frequency) tones are the tones generated by a telephone handset, and can be used to identify a recipient. The DTMF number can be appended after the regular fax number. The system works in the following way: the caller dials the fax number and waits until the call is answered. The fax card will now transmit a tone, after which the caller must enter the DTMF routing number. The FAXmaker server will recognise the DTMF number and use it to identify the recipient of the fax.

DTMF routing can work well, if you explain your callers how to use it. This can be done on the FAX coverpage of outgoing faxes. DTMF routing can also be used behind a PBX which supports DID. In this case you can use excess DID lines from the PBX to route the FAX to an extension.

Routing a fax using DTMF/DID routing

DID routing (Direct Inward Dial) - DID routing is generally considered the most reliable form of automatic inbound routing, because it relies on information provided by the telephone exchange, not on information provided by the caller. DID requires you to purchase 'virtual phonenumbers' from your telecom company, which you can assign to users or departments. The virtual phonenumber (DID number) will be passed to FAXmaker so that FAXmaker knows to whom the fax should be routed. A DID number is passed using either a PBX with DID capability, or a fax card with DID as a DID device. These devices must pass the DID number to FAXmaker as a series of DTMF Faxes. The system is completely transparent to the caller and does not require any effort on his part.

To setup both DID and DTMF routing, go to the DID/DTMF tab in the routing dialog. Fill in an appropriate routing code for the user. Remember that actual activation of DID or DTMF routing is done in the FAX server. The administrator only stores the users' routing code. The same routing code can be used for both DID or DTMF routing

OCR routing - OPTIONAL MODULE - Another easy way to route faxes automatically is using OCR. This system will OCR the first page of a fax, and consequently search the fax for a recipient name. If it finds one, it will route it to the recipients mailbox. This option requires the optional OCR module.

Routing a fax using OCR

To setup OCR routing, click the OCR setup button in the Routing tab. This dialog has two tabs:

1.  Greeting - meaning that the FAX server will search for a greeting such as Dear, Mr., Ms., etc., before the actual user name. This means that the FAX server will only attempt to recognise a user name after it has recognised a  greeting word. You can add and remove greetings by clicking the add and remove buttons. You can enter a matching ratio, or confidence level in the edit box. This allows you to specify the confidence FAXmaker must have before it will actually recognise it as a greeting. Using this option you can tune the system to your specific needs. For normal use, a low setting is required, since greetings are short, and a lower matching ratio allows for OCR mistakes, and for 'spelling mistakes'.

2.  User keywords - here you can enter keywords per user, which FAXmaker will search for to identify the recipient of a FAX. If, for example, an individual Mr. Johnson, is also known as John, this keyword may be entered also, as well as Mr. Johnson. In addition, if Mr. Johnson is responsible for international sales, one might add international sales as a keyword too. A matching ratio can be entered to tune the system.


Call blocking

Call blocking allows you to exercise control over the fax numbers that the users can send to. To enable this option, activate the radio box. You can now add numbers to the list which may not be dialled by the user. FAXmaker will check the list before each fax transmission, and not send any faxes starting with numbers listed in the call blocking list. This means that if you want to disallow certain users making international fax transmissions, you only need to insert the international dial out number (for example 00, 09 or 011). Alternatively you can block specific fax-numbers.


Coverpages & Templates

A number of coverpages and templates can be used for sending faxes. The administrator can do this from the Coverpage and Template properties dialog. Users can also change coverpage and templates from the client (see chapters 'Sending and receiving faxes' and 'Remote Administration').

Difference between a coverpage and a template

A coverpage is inserted in front of a fax, whereas a template is the format or lay-out of the actual fax message. This means that by designing a template with a letter head and fields, you could eliminate the use of a coverpage (see also chapter 'Designing CoverPages &  Templates').

Whether you use a template or coverpage or both is up to you to decide.

Adding templates or coverpages

FAXmaker ships with a number of sample templates and coverpages. By default, FAXmaker will use the file template.rtf (located in the Faxmaker-coverpge subdirectory) as a template for all users.

By modifying template.rtf you can avoid configuring a template file for each user.

To add a custom coverpage or template:

1. Design your coverpage/template in your word processor and save it as an RTF (Rich Text format) file (i.e. with extension '.rtf'). For more information on designing a coverpage/template, turn to the chapter 'Designing Coverpages & Templates'.

2. Click 'Add' and select the RTF file you created.

3. If you wish to set this RTF file as the default, click 'Set Default'.


The Fax Server - Introduction
Introduction

The Fax server program is the core of FAXmaker. It is fully multi tasking and will handle sending and receiving of faxes simultaneously. The Fax Server can run as an application or as a service. Setup of the Fax server is performed from the FAXmaker Fax server configuration applet.


The Fax Server - Registration
Registration

Before you setup the fax server, enter your registration number in the register dialog. This registration number will also allow you to upgrade to more users or add additional modules. To read more about the upgrade options of FAXmaker, please visit our web site at http://www.gfifax.com.

To enter the registration number;

1. Click on 'Register '.

2. Enter your company name & registration number Click 'OK' to continue.

 If you are evaluating FAXmaker for Intranet, leave this field empty and test FAXmaker with two-users maximum.

 Please take some time to register your product using the WWW form on our site: http://www.gfifax.com/pages/regfrm.htm. This will also allow you to request support.


Configuring the Fax Server

Before you start the Fax Server, you must configure the 'Ports' that you will be using in the Fax server. A port is a COM port with a modem attached or a fax line on a fax/ISDN board. To configure a port:

1.  Start up the Fax server configuration applet.

The first time you start it, it will automatically scan your PC for an available port. You can cancel this process by clicking 'Cancel'.

 If you have cancelled the scanning of ports earlier, or have installed an additional modem or board, you can select 'Add' to create an extra port. You will be able to choose from a list of fax devices.

2. You can specify the port settings by double-clicking on a port or selecting a port and clicking 'Properties'.

3. A tabbed dialog will appear, which allows you to specify modem, fax, printing, routing and archive options for that port. If you have OCR installed, an OCR tab will also appear.

Related Topics:

Modem Properties

Fax Setup

Routing

Autoprint incoming faxes

Archive


Modem Properties

This tab allows you to configure your modem.

Modem control

Modem type - Select your modem from the drop down list box.

Initialisation string - Although the initialisation string does usually not need to be changed, you can edit the string in this field.

Line options

Tone dialling - Activate this check box if you can use tone dialling. If you deactivate it, the Fax server will use pulse dialling.

Wait for dial tone - If you activate this option, the fax server will only send the fax if the modem detects a dial tone.

 Some export modems do not recognise the dial tone, so you must first test whether your modem recognises a dial tone. If it does not, deactivate this option.

Check for busy tone - Activate this option if you want the modem to check for a busy tone.

Speaker mode - Select whether you want the speaker to be 'Always Off', or 'On until connected' or 'Always On'.

Speaker volume - Select the appropriate volume.


Fax Setup

General options

Maximum Speed - Select the send & receive speed according to your modem's capabilities. Remember that not all modems are able to negotiate "down" well, so choose 9600 if in doubt.

Local ID- Enter the fax ID. The recipient will see this as the identification code of the fax.

Send options

Send outgoing faxes - This radio box allows you to determine whether this port/modem should send faxes. This is useful when you want to use one port or modem for receiving faxes only.

Dial prefix - If your lines are located behind a PBX, you can specify a dial prefix here.

Number of retries - Sets the number of times FAXmaker will try to send a fax.

Retry delay - This option allows you to set a delay between retries in seconds.

Fax header - The fax header is a word or company name which will appear on top of each fax.

Receive options

Answer incoming calls - For the fax server to be able to receive faxes, this option must be checked. Specify after how many rings you want FAXmaker to answer in the 'Rings until answer field'.

Attach OCR document - If you have the OCR module installed, you can select this option to have the OCR text output attached to the incoming fax.

Incoming call detection - By default the fax server will answer all incoming calls as fax only. However, if you have installed the voice mail or fax on demand module (optional module), you can have the fax server detect between fax/voice or voice only calls.


The Fax Server - Configuring the Fax Server - Routing
Routing

Inbound routing of faxes is set up in the Administrator, however you must activate the various routing methods in the server in the 'Routing properties' tab. Activate a routing method by clicking on the appropriate radio box.

 Do not enable DTMF routing unless you have a compatible voice modem correctly setup. Compatible voice modems are Zyxel or modems that have a Rockwell voice chipset. You must also select the corresponding driver in Modem properties as either Voice modem (Rockwell) or Zyxel. If you enable DTMF routing without having a voice modem, the fax server will generate an error whilst receiving.

DTMF options

Generate beep - you can have the Fax server generate a beep when it picks up the line. This will alert the caller or PBX to enter the DTMF string.

Number of digits - Length of DTMF string/number that caller or PBX must generate.


Autoprint incoming faxes

The printing options dialog allows you to configure automatic printing per port. That is, you can select either the same or different printers to service the printing requests from various ports. Both incoming and outgoing faxes can be printed automatically. Printing of outgoing faxes is configured in the general setup because it is not port specific.

 Because a fax is an image, printing a fax can take some time. The auto-print feature requires a faster PC, and printing must be set to low priority in the print manager if the printer is connected to the fax server directly.


Archive

This tab allows you to specify the archive options. Archiving allows you to create a backup of all incoming and outgoing faxes.

If you have the OCR module installed, FAXmaker will store the OCR text output in the same directory, using the same file name as the corresponding fax file, but using extension *.txt instead of *.fax.

Archive incoming - Archives all incoming faxes in a directory of your choice.

Archive outgoing - Archives all outgoing faxes in a directory of your choice.


RTF converter setup

The RTF converter converts e-mail messages to fax, using a customizable RTF file as a template. The converter options are changed from the FAX server configuration applet.

To change RTF conversion options:

1. Click the RTF setup button at the bottom of the list of ports.

2. A dialog appears which allows you to specify the margins that you wish to use. It is important to take these margins into account when designing your cover page.

3. The default page size cannot be changed. The list box has been included to indicate that you must set the page size of your RTF template to 81/2 by 11 inches. (Standard US size) This will in no way effect your fax transmissions.


General options

The general setup contains general options which are not specific to a port. To change general options;

1. Click the general button at the bottom of the list of ports.

2.  A dialog appears which allows you to specify general options;

Related Topics:

Autoprint outgoing faxes

Scan directory for text files


Autoprint outgoing faxes

Autoprint outgoing faxes  - This option automatically prints all faxes that are sent successfully. You can select a printer on which all faxes from the list box will be automatically printed.

Print report if successful - FAXmaker can print a transmission report after succesfully sending a fax. In addition a minitiature of up to 4 pages of the fax can be included on the report.


Scan directory for text files

This option allows you to send faxes programmatically, by posting a correctly formatted text file in the 'scan directory'. In this way you can integrate FAXmaker with a Web server, and allow a custom CGI script to send a fax automatically.

To send out a text file automatically:

1. Create a text file with your message text in it.

2. Add a line, starting with a double colon ::, specifying the recipients name (optional) and company and the faxnumber. For example:

::Mr Johnson, GFI, 661072

3. You can add additional send options by adding a second line, preceded by a double colon, specifying valid send options as described in the 'Sending and Receiving Faxes' chapter.

If the fax is transmitted successfully, the extension of the fax file name will be changed to *.suc. If the fax has failed, the extension will be changed to *.err. This allows you to give feedback to the user of your program.

Text files are formatted using an rtf file as a template. This way you can add your company logo etc. to the text file. The rtf file is called txttmpl.rtf and is located in the coverpage directory.


The FAX Server Monitor

The Fax server monitor allows you to monitor the status of the fax server. The top pane shows the activity on each of the ports, and the bottom pane displays a detailed error log.

The Fax server monitor can be started from another PC as well, however the error log will not be listed.

Related Topics:

Aborting a fax


Aborting a fax

To abort a fax, select the appropriate port and choose 'Abort' from the port menu.


Running the fax server

The FAXmaker fax server can be run as an application from the FAXmaker program group or as a service from the services applet.

The FAXmaker fax server can also be run from the console/command prompt by specifying< -desktop>. For example;

fgwmserv -desktop

This will start the FAXmaker fax server as an application and allow you to quickly start and stop the fax server.


Installing the Client software - Introduction
Introduction

After installing the Fax server, you can already send faxes by typing the message in the e-mail program. However if users wish to send faxes directly from their Windows applications, or wish to view their incoming faxes using the FAXmaker viewer, they must run a setup program from their machine first. This installation procedure is described below.

The setup program installs the printer driver and the viewer on the user's machine.


Installing Windows 3.1 or 3.11 clients

1.  Run <setup.exe>, located in the install\win 3.1 directory located under the install directory, by using the 'Run' command from the 'File' menu in Program Manager. The exact location of the client setup programs was determined during initial FAXmaker setup. (If in doubt, contact your administrator to find out from where to install the FAXmaker client).

2.  Follow the installation instructions displayed in the installation dialogs. Setup will copy a number of files to the directory Faxmaker, located under your Windows directory.

3. Reboot your machine after completing the installation.


Installing Windows 95 clients

1.  Run <setup.exe> located in install\win95 directory by using the 'Run' command from the 'File' menu in Program Manager.

2.  Follow the installation instructions displayed in the installation dialogs. Setup will copy a number of files to the directory Faxmaker, located under your Windows directory.

3.  Reboot your machine after completing the installation.


Installing Windows NT 3.51 clients

1.  Run <setup.exe> located in the \install\winNT35 directory by using the 'Run' command from the 'File' menu in Program Manager.

2.  Follow the installation instructions displayed in the installation dialogs. Setup will copy a number of files to the directory Faxmaker, located under your Windows directory.

3.  Reboot your machine after completing the installation.

Related Topics:

Installing the Windows NT 3.51 fax printer driver


Installing the Windows NT 3.51 fax printer driver

After running the FAXmaker Windows NT Install program, you must install the fax printer driver from the Print Manager.

To create a printer, you must be logged on as a member of the Administrators, Server Operators, Print Operators, or Power Users group.

1. Start the Print Manager from the Control Panel or Main group.

2. From the Printer menu, choose 'Create Printer'.

3. In the Printer Name box, type FAXmaker.

4. Install the FAXmaker printer driver: in the 'Printer Properties' dialog box, select 'Other' in the Driver box.

5. In the 'Install Driver' dialog box, specify the drive and path where the install\winnt directory is located, for example:

d:\apps\install\winnt35 and choose the 'OK' button.

6. In the Select Driver dialog box, select the FAXmaker driver. Then choose the 'OK' button.

7. The driver will now be installed by FAXmaker.

8. In the Driver box, select the FAXmaker printer driver 'FAXmaker'.

9. In the 'Print To' box, select 'GFIFAX'. (This port should have been automatically added after you rebooted the system).

10. In the 'Create Printer' dialog box, choose the 'OK' button.

11. This completes a basic printer installation. Once a driver is installed, Print Manager automatically displays a dialog box allowing you to set up the features of your printer. There is no need to change any of these options.

 Remember that under NT the client must be active before printing to the FAXmaker printer driver. Otherwise the send fax windows will not pop-up automatically.


Installing the Windows NT 4.0 clients

1.  Run <setup.exe> located in the \install\winNT40 directory by using the 'Run' command from the 'File' menu in Program Manager.

2.  Follow the installation instructions displayed in the installation dialogs. Setup will copy a number of files to the directory Faxmaker, located under your Windows directory.

3. Reboot your machine after completing the installation.

Related Topics:

Installing the Windows NT 4.0 fax printer driver


Installing the Windows NT 4.0 fax printer driver

After running the FAXmaker Windows NT Install program, you must install the fax printer driver from the Print Manager.

To create a printer, you must be logged on as a member of the Administrators, Server Operators, Print Operators, or Power Users group.

Go to the 'Add printer' wizard located in the printers folder in the control panel.

 You may need your Windows NT 4 install disks at hand.

1. Start 'Add Printer'

2. Select 'My Computer'

3. Select 'Next'

4. Select 'GFIFAX' from available ports list. This port will only appear after running the client installation and rebooting your machine after installation.

5. Select 'Next'.

6. The printer selection dialog will appear. Select 'Have Disk'

7. Enter the path to the FAXmaker NT driver directory; namely \faxmaker\client\program\winnt4.

8. Choose 'OK'

9. Verify FAXmaker printer driver appears in Printer dialog.

10. Choose 'Next'.

11. The 'Add Printer' wizard will prompt you to insert the Windows NT 4 CD ROM. However, if you have an English installation, you can simply delete i386 from the path that is prompted' and use the files supplied by the FAXmaker install.

Click 'OK' to continue.

12. You may choose to use FAXmaker as your default printer driver.

13. Click 'Next'.

14. Choose 'Not shared'.

15. Click 'Next'.

16. Do not print a test page.

17. Choose 'Finish'.

 Remember that for the e-mail client to automatically pop up after printing to the FAXmaker printer driver, the FAXmaker icon must be loaded before.


Advanced Use - Introduction
Introduction

The chapter on advanced use is meant for users of FAXmaker who wish to tune their FAXmaker installation and get to know all its features.


Fax server error messages

2000: Error 2000 means: look in Windows NT Event Log for a description. You can also see the description in the FAXmaker Monitor application.

Related Topics:

RTF2FAX Errors

FAX Service errors


RTF2FAX Errors

1600  Open File Failed

1601  File not found

1602  Read file failed

1603  Coversion failed

1604  Fax recovery/conversion failed

1605  Already initialised (should never happen!)

1606  Initialisation failed

1607  Coverpage does not exist

1608  The specified Rich text file is not valid

1609  An Unknown error occured


FAX Service errors

2000  Unable to start the FAX Service. Complete description of the error is given in the Event-Log

-1000L  // driver module not found

-1001L  // driver does not support required functions

-1002L  // invalid line ID

-1003L  // no Windows timer available

-1004L  // function not supported by the driver

-1005L  // another task still active on the line

-1006L  // memory allocation failed

-1007L  // the requested line is not available

-1008L // invalid window parameter in OpenLine

-1009L // invalid window parameter in OpenLine

-1019L  // task was aborted with AbortTask

-1020L  // AT+FET error

-1021L  // +FHNG after data - error receiving

-1022L // fax calling tone detected

-1023L  // modem carrier detected

-1024L // handshake failed

-1025L // maximum silence

-1026L  // handset/line hangup

-1027L // readfile failed

-1028L // writefile failed

-1029L // send error - try again.

-1030L  // uWaitDigits or uMaxDuration timed out

-1032L  // error writing command to modem

-1033L  // ERROR response from modem

-1034L  // no response from modem

-1035L // Data underflow in voice mode

-1036L // No carrier. Happens during receive fax when remote caller is voice


Call accounting

Call costing can easily be done using Excel or Access. FAXmaker logs all incoming and outgoing faxes in the following two files: Sendlog.txt and rcvlog.txt. The files are located in the main FAXmaker directory. Using the information in those files, a detailed report can be made.

Related Topics:

Send log file

Receive log file


Send log file

The following information is stored for each outgoing fax;

Date,Time,SenderEmail,SenderName,BillingCode,RemoteId,RecipientName,RecipientCompany,RecipientNumber,CallDuration,PagesTransferred,Result,Info,Port,FilesInArchiveDir.

For example:

"22/12/96","22:18:16","nick@gfitest","nick","","88888888","nick","gfi","nick_gfi_23 <fax@gfitest>","00:30","1","SUCCESS","Fax has been sent successfully","COM2",""


Receive log file

The following information is stored for each incoming fax:

Date,Time,RemoteID,CallDuration,PagesReceived,Result,Info,Port,FileInArchiveDir,RoutedTo.

For example;

"21/12/96","20:14:03","88888888","00:39","1","SUCCESS","Fax received","COM2","","nick@gfitest,alexm@gfitest,bart@gfitest"


Internet site http://www.gfifax.com

Tips for using FAXmaker and further information regarding technical support can be found on our web site:

http://www.gfifax.com.

The web site will always have the most up to date listing of tips and support questions.


Designing CoverPages & Templates - Introduction
Introduction

A coverpage is inserted in front of a fax, and a template is the format or lay-out of the actual fax message. This means that by designing a template with a letter head and fields, you could eliminate the use of a coverpage. Both can be used by all FAXmaker users.

You can design your cover page or template to include your company logo, sender and recipient fields, message fields and any bitmap images. You could also use or customize the existing templates included in FAXmaker.

The administrator, but also the users themselves can store coverpages and templates, and set them either as defaults or use them for a particular fax. For more information see the chapter 'Remote administration', and 'Sending and Receiving Faxes'.


Designing a coverpage or template

FAXmaker uses a standard rich text format file as a template to create cover pages.

The rich text format (RTF) is a standard amongst word processors and is supported by virtually any word processor, including MS Word, Amipro and Wordpad (included in Windows 95). This means that you can create your template in your favourite word processor, and just include the merge fields such as the recipient name, company and message text by inserting a field where you wish to have the actual names/information inserted. For example, to have a field recipient name filled in, include a text <R_Display> in the coverpage template.

For example a very simple coverpage with recipient name and company could be created as follows;

To: 	<R_Name>

Company:	<R_Company>

Supposing you want to send a fax to Pete Johnson at York computers, the fax would be sent out as follows:

To: 	Pete Johnson

Company: 	York Computers

The merge fields in the RTF file are replaced by the recipient information and then the coverpage is converted to fax format.

The easiest way to design a cover page is to adjust one of the samples included with FAXmaker in the coverpage directory. To do this simply open up one of the coverpages in your word processor, for example Wordpad, and move around, add or delete merge-fields and/or text as you wish.

After you have finished designing your cover page, save the template as an RTF file and assign it to a user.  If you wish to make a default coverpage for the entire company, modify the file template.rtf in the Faxmaker\coverpge directory.

TIP: Use Wordpad or MS Word to design your coverpages/templates. FAXmaker uses conversion technology used by these applications also, and therefore it will give you "what you see is what you get" (WYSIWYG).

The rtfcvt32 utility lets you quickly convert your coverpage/template and preview the result of your artistic efforts.

TIP: use the rtfcvt32.exe program located in the FAXmaker directory to preview your template/coverpage as a fax file.


Supported merge-fields

The following merge-fields may be used in the RTF file.

Related Topics:

Sender fields:

Recipient fields

General fields

Tips on designing a cover page


Sender fields:

These fields are replaced by the sender information, typed in the e-mail message box:

Address Fields	Merge code
Last name	<S_Last_name>
First name	<S_First_name>
Name	<S_Name>
Company	<S_Company>
Department	<S_Department>
E-mail	<S_E-mail>
Fax	<S_Fax>
Voice	<S_Voice>


Recipient fields

These fields are replaced by the recipient information typed in the e-mail message box:

Addres Fields	Merge code
Company	<R_Company>
Name	<R_Name>
Fax	<R_Fax>


General fields

These fields are replaced by general information:

Message text:	<message>

This field inserts the text of the coverpage as entered in the e-mail message. Be sure to leave enough space in the RTF file.

Current time:	<time>

Current date:	<date>

Long date format:	<Longdate>

These fields insert the date and time of the fax. Please note that the date and time of the server machine will be used.

Subject:	<subject>

This field inserts the subject line of the message


Tips on designing a cover page

When designing your cover page in RTF format, please take note of the following:

 To preview your coverpage as a fax, use the rtf2fax program located in the FAXmaker directory.

 Remember that RTF does not support tables and headers/footers.

 Remember that merge fields are replaced by the actual field values. Therefore, if you do not leave sufficient space, long names can mix up your formatting.

Example of a coverpage with merge- fields


Benefits of sending faxes with FAXmaker

FAXmaker allows you to send and receive faxes from your PC, without having to print the document first, walk to the fax machine, key in the fax number and reschedule at a later stage if the number is busy.

Instead, FAXmaker uses a FAX server computer, located on your network, which is assigned all Fax related jobs, and also allows you to send and receive faxes at the same time!

Related Topics:

The benefits

Ways to send a fax


The benefits

•	You no longer need to print out a document prior to faxing it.

•	FAXmaker will automatically retry fax numbers if they are busy.

•	Your faxes are more legible and of a better quality, since they are sent directly from your PC, using high resolution techniques.

•	Incoming faxes can be automatically routed to you as soon as they are received.

•	Only you can view your outgoing and incoming faxes.

•	You can easily send faxes to groups of people.


Ways to send a fax

There are two ways to send a fax with FAXmaker:

1.  Create or open a document in any Windows application and print it on the 'FAXmaker printer'. This automatically activates Exchange from which you can send the fax.

 OR:

2.  Type in the text in Exchange, and send it from there.


Sending a Fax from an Application

Sending a fax from a Windows application is a simple process. You can make a document in your word processor or any Windows application, and then fax it using FAXmaker's printer driver. If you can print the document in Windows, you will be able to fax it with FAXmaker.

To fax from a Windows application, follow the following steps:

1.  Start Write/Wordpad.

2.  Enter some text or open and existing document.

3.  Choose the FAXmaker printer driver as your current printer. The FAXmaker printer driver is a mechanism which stores your document as a fax file.

a.  From Write's 'File' menu, choose 'Printer Setup'. Select the FAXmaker printer driver and choose 'OK'.

4.   Print your letter.

a.  From Wordpad/Write's 'File' menu, choose 'Print'. In the 'Print' dialog box, click on 'OK'.

b.  Immediately after the printer driver has printed your document, The Exchange client starts with the 'Message Send Dialog'.

5.  Click on the 'To' field to start the Exchange address book.

6.  Click 'New; to create a new address. Select FAXmaker address. A dialog will pop up for a name and a fax number. Enter GFI FAX & VOICE and the fax number; 00,356-661072.

7.  You can attach FAXmaker fax files to your message using the attach file function.

Note; You can not attach any other file except for FAXmaker fax files.

8.  Click on the 'Send' button, when you are ready. The fax will be sent by FAXmaker, and it will notify you on the status of the fax.


Sending a fax from an e-mail package

To send a fax from an e-mail package, follow the following steps:

 As administrator you could try it out by faxing your registration form as an attachment in the e-mail message to GFI FAX & VOICE.

1. Click on the 'To' field to start the Exchange address book.

2.  Click 'New; to create a new address. Select FAXmaker address. A dialog will pop up for a name and a fax number. Enter GFI FAX & VOICE and the fax number; 00,356-661072.

3.  You can attach files to your message using the attach file function.

 When attaching files other than FAXmaker fax files, make sure that all fonts and objects that you included in your document are also available to the server. Furthermore the document type you use must be supported by the fax server machine. Contact your administrator if in doubt.

4.  When you are ready, click on the 'Send' button. The fax will be sent by FAXmaker, and it will notify you on the status of the fax.


Specifying additional recipients for the fax

You can specify multiple recipients using your e-mail package, but a list of additional recipients can also be added using an extra options line in the body of the message.

To add an additional recipient, simply type a double colon :: followed by name (optional), company (optional) and number, separated by commas at the top of the body of the e-mail message. For example;

::Registration, GFI FAX & VOICE, 00,356661072


You can add a whole series of recipients in this manner.FAX Options

If  you want to send a particular fax using settings which differ from the default settings set by either your administrator or yourself, you can do this by using the Fax options described in this paragraph. If you want to change your own Fax default settings, please turn to the next chapter 'Remote Administration'.

When sending a fax you can enter send options such as high or normal resolution, schedule time, cover page to be used etc. The options mentioned below should be typed in at the top of the body of the e-mail  message, preceded by a double colon <::>. Please note that the recipients of the fax will not be able to see these specifications in the received text.

 You only need to specify fax options in this way, if the defaults which you or your administrator have set, need to be overridden.

The following options can be used:

Related Topics:

To specify a cover page

To specify high or low resolution

To specify a template

To schedule a fax

To specify a billing code

To attach a file to your fax

Skip Queue

Multiple options


To specify a cover page

::C=cover page name

For example:  ::C=cover1

'Cover page name' stands for the name of your cover page. If you do not want to send a coverpage, but by default a coverpage is added, you can override this option temporarily by specifying 'none' instead of a cover page name. This will cause FAXmaker not to add a coverpage.

 Remember that the cover page must be stored on the server first, as explained in the chapter 'Remote Administration'.


To specify high or low resolution

::'H' or 'N'

For example: ::H

'H' stands for high resolution (200 * 200 dpi) and 'N' for normal resolution (200 * 100 dpi).


To specify a template

::T=template name

For example: ::T=template2

'Template name' stands for the name of the template.

 Remember that the template must be stored on the server first, as explained in the chapter 'Remote Administration'.


To schedule a fax

::nn:mm

For example: ::23:15

'nn' equals hours and 'mm' equals minutes. If you want to send  a fax at a scheduled date or time, this option can be used.


To specify a billing code

::Bnnnn

For example: ::B5

'nnn' can be replaced by any number. This number will be added in the log file and can then be used to apportion costs.


To attach a file to your fax

::A=name

For example: ::A=brochure

'Name' stands for the name of a fax attachment. Multiple attachments can be added to the fax.

 Remember that the fax attachment must be stored previously on the server, as explained in the chapter 'Remote Administration'.


Skip Queue

::S

For example: ::S

'S' stands for skip queue. This option is handy when you have submitted a large fax mailing and you wish to send out this fax immediately.


Multiple options

When you are using multiple options in a message, you must type them on the same line, separated by a comma.

For example;

:: c=cover1, 23:15, B5

Send a fax using multiple options

This example sends a fax with 'cover1' as a cover page, scheduled for 23:15 hours, and will be charged to billing code 5.

 Remember that prior to using fax options, you must ensure that you have actually stored the attachments, templates and coverpages that you are using.

 FAXmaker is insensitive to case. This means that it does not matter whether you type your text in capitals or not.


Creating a Fax Attachment

Attachments can be useful when certain information is frequently faxed, such as product brochures. As these can be graphics intensive, it makes sense to convert them only once to fax format and store them as fax attachments on your computer. If you want to store an attachment on your Fax server so that other users can also send it out, see the next chapter 'Remote Administration'.

To create a fax attachment on your own computer:

1.  Start the application in which the document is saved.

a.  From the application menu, choose 'Print Setup'

b.  Select the FAXmaker printer driver and click 'OK'. The e-mail package will pop up.

c. Double-click on the attachment. The viewer will convert and load the fax.

d. To save the fax as an attachment, simply use the 'Save As' function in the viewer.

e. You can either choose to send this attachment immediately, or cancel the send fax process and return to the application.

TIP: You can also use the remote administration feature to create an attachment:

1. Print your document to the FAXmaker printer driver

2. Specify FAXadmin as the recipient: faxadmin<fax@your domain name>.

3. Specify the name of the attachment in the subject field of  the mail message, using the following command:

A=Attachment name

For example: A=brochure

4. Send the message. You will receive a notification that your fax has been stored. The notification will include the ready converted fax file!


Receiving a Fax

Incoming faxes are logged in your mailbox. The message will read 'FAX from', followed by the FAX ID (CSID). To view the fax, double-click on the message, and then double-click on the attachment. The FAXmaker viewer will load and display your fax.

Exchange with a received fax message. The mail message shows the fax report, and the inbox shows the sender's fax ID


Remote administration - Introduction
Introduction

FAXmaker has a set of options or defaults which specify how a fax must be sent. These options include which coverpage to use, template, fax attachments if any, and even the resolution at which the faxes must be sent.

The options can be changed by the administrator (from the User Configuration utility on the Fax server, see chapter 'User settings'), but also by the users themselves. In this chapter it is explained how a user can change his or her defaults. This can be done by sending a message to the faxadministrator. The process is called 'Remote administration'.

 If you just want to change the options for sending one particular fax, please turn to the chapter 'Sending and Receiving Faxes'. You may also choose not to change the options at all and use the default settings your administrator has chosen


FAX admin

Remote administration is done by sending messages to the 'Fax administrator'. The Fax administrator is simply FAXmaker address, which, instead of a number has "faxadmin"  as the fax number. This way the FAXmaker server will know that this message concerns ad administration option.

It is best to create an entry faxadmin so that the users can send their fax administration messages to this recipient.


Coverpage administration options

FAXmaker allows users to add multiple coverpages which can be used interchangeably, and to set a particular coverpage as default.

Before a coverpage can be used, the coverpage file (RTF format) must be stored on the server and must be given a name.

To store a coverpage:

To:	faxadmin

Subject:	C=coverpage name {,default }{ ,delete }

Attachment:	attach your coverpage

 Do not add multiple attachments. To insert an attachment in your e-mail package, use the 'Attach file' command from the message menu.

If you wish this cover page to be the default coverpage, add ', default' in the subject line.

If you wish to delete this coverpage file and name, add ', delete' in the subject line and do not attach a file.


Template administration options

FAXmaker allows users to add multiple templates which can be used interchangeably, and to set a particular template as default.

Before a template can be used, the template file (RTF format) must be stored on the server and it must be given a name.

To store a template:

To:	faxadmin

Subject:	T=template name{ ,default }{ ,delete

Attachment:	attach  your template

 Do not add multiple attachments. To insert an attachment in your e-mail package, use the 'Attach file' command from the message menu.

If you wish this template to be the default template, add ", default" in the subject line.

If you wish to delete this template file and name, add ", delete" in the subject line and do not attach a file.


Attachment administration options

FAXmaker allows users to store attachments, for example a price list or product brochure. The advantage of this is that you do not need to resend the physical file each time you want to attach it to your fax.

Before an attachment can be used, the attachment ( in FAXmaker fax format) must be stored on the server and it must be given a name.

To store a fax attachment:

To:	faxadmin

Subject:	A=attachment name{ ,delete }

Attachment:	 attach your attachment

Do not add multiple attachments. To insert an attachment in your e-mail package, use the Attach file command from the message menu.

If you wish to delete this attachment file and name, add ", delete" in the subject line and do not attach a file.


Setting the default fax resolution

Each user can specify the default resolution with which a fax must be sent. A fax can be sent at high resolution, which results in a sharper looking fax, but also in longer transmission times. It can also be sent in normal resolution, which cuts transmission time roughly in half.

To change the default resolution setting:

To:	faxadmin

Subject:	defaults

In the Message-body:

Resolution = {high} or {normal}


Setting the FAX header

Each user can specify a personal fax header, to be displayed on top of each fax he or she sends.

To enter a personal fax header:

To:	faxadmin

Subject:	defaults

In the Message-body:

FAX header = fax  header

Where fax  header is the word or number which will appear on top of the fax.


Setting multiple options at a time

You can specify multiple default settings in one go by adding several command lines.

For example:

To:	faxadmin

Subject:	defaults

In the Message-body:

Coverpage = coverpagegfi

Template = templategfi

FAX header = GFI

Resolution = high

This will set coverpagegfi as the default coverpage, templategfi as the default template, GFI as the personal fax header and high as the default fax resolution.


Retrieving the defaults

To retrieve all your personal default settings at any one time, simply send a message to faxadmin with defaults as the subject of the message.

To retrieve the defaults:

To:	faxadmin

Subject:	defaults

Leave the Message-body empty

 FAXmaker is insensitive to case. This means that it does not matter whether you type your text in capitals or not.


The Viewer - Introduction
Introduction

With the FAXmaker Viewer, you can view, print and save fax files. The FAXmaker Viewer can be activated by double-clicking on the FAXmaker attachment displayed  in the message dialog of the incoming or outgoing fax.


Viewing Faxes

The viewer can be used to:

1.  View incoming or outgoing faxes by double-clicking on the fax attachment in the Message dialog of your E-mail package. The FAXmaker Viewer is automatically activated and will display the fax on your screen.

2. Preview outgoing faxes by double-clicking on the fax attachment in the Message dialog of your E-mail package. The FAXmaker Viewer is automatically activated and will display the fax as it will be sent.

In the Viewer itself you can:

a.  Preview pages one by one, using the 'Next' or 'Previous' command from the 'Page' menu. When your document is made up of one page, these functions will be dimmed.

b.  Re-size the document on your screen by choosing either the 'Horizontal Fit' or the 'Vertical Fit' from the 'View' menu.

c.  Zoom in or out whilst viewing the document from a number of viewpoints by choosing an appropriate zoom value from the 'View' menu.

d.  Invert the image by choosing the Invert command from the 'View' menu.

e. Flip the image if the fax was received upside down.

f.  Print the document to your local printer by choosing the 'Print' command from the 'File' menu.

g . Save the fax on your hard disk. Choose the 'Save as' function from the 'File' menu (or click on the 'Save as' icon) and type the file name in the 'Save as' dialog. You can save documents in '*.fax', '*.tiff' or '*.dcx' file format. Choose 'Exit' from the 'File' menu.


Scale to Grey

The advanced fax viewer, available for Windows 95 and NT 4, includes a scale to grey option (located in the view menu), which allows you to view the fax at a much higher resolution.


Fax annotation

In Windows 95 or NT 4, you can annotate faxes using the advanced FAXmaker viewer. The following annotation tools are at your disposal:

Annotation tools

1. Select 'Annotation'.

2. Draw freehand line.

3. Highlight a particular section of a fax.

4. Draw a straight line.

5. Draw a rectangle.

6. Draw filled rectangle.

7. Add text to a fax.

8. Attach a note.

9. Add text stored in a file.

10. Add a stamp.

To change any of the defaults the tools, right click your mouse above a tool and select properties. The default stamp texts can for instance be changed in this way.

 Save your annotations! Your annotations are only made permanent if you select save from the menu.

.The FAXmaker viewer

Windows NT 4/95 only, other platforms do not  include annotation.


Server software problems

"The modem does not dial out."

In some cases your modem may not dial out, returning the error message "No dial tone". The problem could be caused by the fact that not all export modems recognise the dial tone. To solve this, disable "Wait for Dial Tone" in the Fax setup window of the server, as explained in the Chapter 'The Fax server'.


FAQ on http://www.gfifax.com

A FAQ is a list of frequently asked questions. GFI FAX & VOICE maintain a support FAQ, which lists answers to most common problems. If you have a problem with FAXmaker and have access to the INTERNET, please read this FAQ first.

The FAQ's website URL is http://www.gfifax.com/pages/intrafaq.htm. The FAQ is located under the section 'product support'.

The web site will always have the most up to date listing of support questions and patches.


How  to request for support

If, after using the FAQ and this manual, you have any problem which you cannot solve yourself, please send an e-mail to support@gfifax.com. We will send you a reply as soon as possible.

You can also contact your dealer or distributor or contact one of GFI's offices.