Pronto Help Contents
Pronto E-Mail Help Contents

Introduction

Introducing Pronto E-Mail	Introduces Pronto E-Mail and describes some of its key features and benefits.

How To ...

Set Up Your Mailbox	Before running Pronto E-Mail, you need to define your Mailbox settings. Look here for step-by-step instructions.

Work with Pronto E-Mail	Provides step-by-step instructions for common procedures.

Customize Pronto E-Mail	Offers help in adjusting settings and preferences.

Troubleshoot Pronto E-Mail	Suggests possible solutions to problems that may arise.

Reference

System Requirements	Describes requirements for running Pronto E-Mail on your PC and the mail server.

Menus and Commands	Describes Pronto E-Mail menus and the commands each contains.

Procedures Index	Provides an alphabetic listing of Pronto E-Mail Procedures.

The Pronto E-Mail Desktop	Provides a point-and-click map of the Pronto E-Mail Desktop.

Serving Multiple E-Mail Users	Describes how to set up accounts for several users on the same PC.

Toolbar Buttons	Provides definitions for each toolbar button.


Introducing Pronto E-Mail

At work, on the road, at home, Pronto E-Mail provides an easy, economical, and efficient way to keep up with your e-mail.

•	Work with Pronto E-Mail in three different ways: attached to the net, linked through a dialup connection, or standalone.

•	Read, write, edit mail on a plane, at home, or in a hotel room, without dialing in to your mail server. Save the cost of connect time. Connect only to update and synchronize your mail--receive new messages and send messages you've just completed.

•	Keep synchronized: each time you reconnect, any changes to the server or the PC are reflected in both components.  Staying in synch helps you stay organized, reducing the chance of lost or redundant messages.

•	Sort your messages by name, subject and data range.

•	Use Pronto E-Mail's powerful Rules Manager to gain unprecedented control over handling both incoming and outgoing mail. For example, "junk e-mail" can be screened out, while important mail can be automatically assigned to specific folders or forwarded to another address.

•	Check your mail for spelling errors.

•	Capture addresses from incoming mail to include in your Address Book.


System Requirements
Pronto System Requirements

On the PC

MS Windows (version 3.1 or higher) or MS Windows for Workgroups (version 3.11 or higher)

A local area network (LAN) or serial connection to a TCP/IP network

Winsock 1.1 compliant networking environment (one which supports a TCP/IP stack)

On the Mail server

An account on a computer running the Post Office Protocol (POP) version 3 software

POP3 server (for retrieving mail)

SMTP server (for sending mail)

For help setting up your server mailbox, see Mailbox Settings


Using Pronto
Working with Pronto E-Mail

Communicating with the Mail Server

How Pronto E-Mail works with the TCP/IP mail server.

Viewing Messages and Attachments

How to view messages and attached files.

Editing Message Text	How to select, edit, find, replace, and spell-check text in messages.

Managing Incoming Mail	How to reply to, forward, and save messages and attached files.

Managing Outgoing Mail	How to compose messages and send them.

Managing Addresses	How to use and maintain your Address Book.

Managing Folders	How to work with all types of folders.

Managing Rules	How to work with Pronto E-Mail's powerful rules engine.


Communicating with the Mail Server

Pronto E-Mail facilitates mail handling between your PC and a mail server running the TCP/IP protocol (including serial SLIP or PPP links). You can work with Pronto on-line (while communicating with the mail server) or off-line (without an active mail server connection).

Establishing the communication link between your PC and the mail server is handled outside the Pronto E-Mail program.

To exchange mail with the mail server, you can establish a communication link before or after starting Pronto E-Mail. Make sure you have set up the network connection correctly.

Even when not connected to the mail server, Pronto E-Mail enables you to perform most mail activities--reading and writing messages, organizing folders and the messages they contain, updating your Address Book, etc.

You can also reply to and forward messages you have received, or send messages you have composed. These outgoing messages will be stored in the Outbox and may be sent to the mail server, either automatically or at your specific instruction, the next time you connect.

For help setting up your server mailbox, see Mailbox Settings

If you have trouble communicating with the mail server, you can find help in Troubleshooting Pronto E-Mail.


Viewing Messages and Attachments

The contents of a message can consist of text, UUEncoded binary files, other file attachment, or a combination of these.

Viewing Text

Viewing Binary Files

Viewing Attachments

Related Procedures:

Selecting Messages in a Folder

Sorting Messages

Displaying Selected Messages

Displaying Body Headers


Sorting Messages

Sorting by Field

To sort messages in the active folder window by date, sender, subject, or recipient (for a folder of outgoing messages):

Click on the Sender, Date, or Subject button in the header for an open folder.

Or

1.	Click on the folder to sort.

2.	Open the View menu.

3.	Choose the desired sort field.

Sorting Order

To sort in ascending or descending order:

Setup->Preferences->Sort Order


Displaying Selected Messages

You can choose the kinds of messages you want to view in a folder window and filter out all others.  For example, you can choose to see only messages from "John," or only messages received between 3/5/95 and 11/5/95.

To show only those messages that meet your criteria:

Choose View->Show Some Messages

You may use the following fields in filters:

Date range:	Display messages between the start and end dates. Dates are in the date format that your setup uses, for example, month/day/year or day/month/year.

From:	Display messages that contain the specified text in the sender field.

To:	Display messages that contain the specified text in the addressee field.

Subject:	Display messages that contain the specified text in the subject field.

Message body:	Display messages that contain the specified text in their body content (message).

The Case Sensitive check box at the bottom of the Show Some Messages dialog box determines whether or not the filter ignores uppercase and lowercase (when not checked), or treats them as different (when checked).

You can apply a different filter to each folder. Even when the folder is closed, that filter will remain in effect. However, when you open a folder, all messages are shown and you need to re-apply the filter. The current setting will be indicated with a check mark to its left.

To see all messages in a folder:

Choose Show All Messages from the View menu.


Selecting Body Header Detail
Displaying Body Header Detail

Body Headers, which appear at the top of the message body, contain information about message sources and routing. You can control how much detail appears in those.

Note: This control affects only the visibility of the header information. Even if header information is not displayed, it remains "hidden" in the message.

1.	Choose View->Show Headers.

Three submenus appear, with a check mark to the left of the currently selected level of message body header detail. The three options are:

Partial:	Show only the Date:, From:, Subject:, and To: information at the top of the message body.

Full:	Show all header information in the message body, including full routing data.

None:	Show no header information (show only the message itself).

2.	Click on the desired level of message body header detail.


Viewing Text Messages
Viewing Text

To view (but not edit) a message:

•	Click once on the message header.

The message appears in the bottom of the open folder window.

To view (but not edit) a message in a separate window:

•	Double-click the message header.

Use this technique to open two or more different messages, to compare them, for example.

To view and edit text, copy the text into a separate edit window and edit it there:

1.	Select the text you want to edit or choose Edit->Select All to select the entire message.

2.	Choose Edit->Copy.

3.	Open an edit window (such as Mail->Compose Message or Mail->Reply).

4.	Edit->Paste the text into the message body and edit it there.


Viewing Binary Files

You may find UUEncoded binary files, such as executables and graphic image files, in e-mail messages you receive. UUEncoded files appear in the body of the message as a strange mixture of ASCII characters.

To view a UUEncoded binary file you must first UUDecode the file.

Choose Edit->Save as Binary File (UUDecode).

You can then view the file with an appropriate application or viewer (outside of Pronto). For example, you can view .PCX files with Paintbrush or .DOC files with Word.


Viewing Attachments

To view an attachment, double-click the attachment icon (which appears below the body of the message).

Note: You may need to create an association, either in Pronto or in Windows File Manager for the file type attached to your message. (You might, for example, want to associate a text file attachment with Word or some other word processor.) After you create the association and double-click on the attachment, Windows will open the associated application and display the attached file.


Reading and Writing Messages

Reading Messages

Use the View window especially if you want to view several messages at once, to compare them, for example. For more information about how to handle the mail you receive, see:

Managing Incoming Mail.

Writing Messages

Use the Compose window to write your e-mail messages.  For more information about writing and sending messages, see:

Composing New Mail


Editing Message Text

You can edit text in any message you are writing: a new message, a draft message, a reply message, or a forwarded message.

To:	Do This:
Select Text	Drag Cursor from beginning to end of text to select
Select All Text	Choose Edit->Select All
Cut Selected Text	Choose [image] or Choose Edit->Cut (Ctrl+X)
Copy Selected Text	Choose [image] or Choose Edit->Copy (Ctrl+C)
Paste Copied or Cut Text	Choose [image] or Choose Edit->Paste (Ctrl+V)
Related Procedures:

Finding Text

Replacing Text

Checking Spelling


Finding Message Text

You can find words or phrases in the body of the active message or a message selected in the active folder window. You must be in either View Message mode or Edit Message mode.

1.	Choose [image] or Edit->Find.

The Search dialog box opens.

2.	In Find What, type the word or phrase you want to locate.

3.	(Optional) Select the Case Sensitive check box if you want the search to distinguish between uppercase and lowercase letters.

4.	Choose OK.

The first occurrence of the selected text will be highlighted in the body of the message.

To find additional occurrences of the text choose [image] or Edit->Next.


Replacing Message Text
Replacing Text

You can replace any occurrence of a word or phrase in the body of the active message or a message selected in the active folder window.

To replace text, you must be in Edit Message mode, for example, writing a new message or replying to one.

1.	Choose Edit->Replace.

The Replace dialog box opens.

2.	Type the text you want to replace in Find What.

3.	Type the replacement text in Replace with.

4.	In the Options section, check the appropriate boxes:

Case Sensitive: distinguish between uppercase and lowercase letters during the replace operation.

All Occurrences: replace all instances of the specified text.

Prompt On Replace: display a prompt to confirm replacement of each instance of the specified text.

5.	Choose OK to begin.

Note: If both the All Occurrences and Prompt On Replace options are not selected, only the first occurrence of the specified text string will be replaced.

To replace subsequent occurrences of the text:

Press the Repeat Find/Replace button [image] or choose Edit->Next.


Checking Spelling

The spell checking facility finds spelling errors, suggests corrections, and lets you add new words to a custom dictionary.

Note: Only outgoing messages (created in Compose, Reply and Forward Message modes) can be checked for spelling.

To check spelling:

1.	Choose Edit->Spelling or choose the toolbar Check Spelling button [image].

The Spell Checker dialog box opens.

The questionable word appears in Correction For.

The suggested replacement word appears in Replace With.

2.	(Optional) You may edit the text in Replace With.

3.	Choose from the following option buttons:

Replace: Replaces the current occurrence with the text in Replace With.

Replace All:  Replaces all occurrences with the text in Replace With.

Ignore: Makes no changes in the current occurrence of the word in the Correction For field.

Ignore All: Makes no changes in all occurrences of the word in Correction For.

4.	(Optional) Choose the Add to dictionary button to add the word that appears in the Correction For field.


Managing Incoming Mail

You can reply to, forward, file, or save your incoming mail, whether it appears in the Inbox folder or has been moved to another folder.

Checking New Mail

Replying to Messages

Forwarding Messages and Attachments

Saving Messages and Attachments as Files


Checking New Mail

The Mail->Exchange Mail command performs a number of tasks: checks with the mail server to see if you have received new mail, retrieves any messages found, and sends to the mail server any mail in the Outbox.

To Check New Mail:

•	Choose [image], or choose Mail->Exchange Mail.

Note: If there is no connection with the mail server, a message box like the following will appear:

Can't resolve host name (hostname).

Choose OK to close the message box. Check your connection with the mail server.

Hint: You can send mail while Pronto E-Mail is checking for new mail or downloading new mail.

See also:

Information about mail waiting to be sent from the Outbox.

You can also further automate the mail checking process.


Automating the Mail Checking Process
Automating Mail Checking

Pronto includes automation features that can make the mail retrieving and sending process even easier.

•	Send outgoing mail each time you start Pronto E-Mail

•	Check for new mail and send outgoing mail at regular intervals

•	Send outgoing mail to the mail server immediately

You can automate the mail retrieval process so that each time you start Pronto it checks for new mail. To do so, choose Mailbox Preferences options from the Setup menu.


Replying to Messages

You can reply to any received message, whether in the Inbox folder or moved to another folder.

1.	Select the header of the message to which you wish to reply, or display the message in view mode.

2.	Choose Mail->Reply or [image] (to reply to the sender) or choose Mail->Reply to All or [image] (to reply to everyone who received the original message).

3.	Write the reply message.

4.	Optionally, you can insert a copy of the original message you received into the reply message body--choose the Original icon [image].

5.	Choose Save Draft [image] to hold the message for further work, or choose Send [image] to place the message in the Outbox.

Depending on how you have configured Pronto E-Mail, the message will be sent to your mail server immediately or held for the next mail connection.


Inserting the Original Message

To insert a received message into one you are composing click the Original [image] button. You can edit the original once it is inserted.

•	For Reply and Reply All, the original message is the one to which you are replying.

•	For Compose, the original message refers to the one that is currently selected.

Each line of the original message appears preceded with indentation characters to help the recipient distinguish between the original message and the reply. The default character is the "greater than" sign ( > ).

To change the indentation character(s), type the new character(s) in Indentation string in the Setup-> Preferences dialog box.

See also:

Setup Preferences


Completing the Message Header

Complete the message header fields as follows:

To:	Type an alias or address, or choose Address to select names of the primary message recipients.

Subject:	Type the subject of the message.

Cc:	Type an alias or address, or choose Address to select names of recipients of a "carbon copy" of the message. The names of recipients listed in this field will be displayed to primary recipients and other cc: recipients.

Bcc:	Type an alias or address, or choose Address to select names of recipients of a "blind carbon copy" of the message. The names of recipients listed in this field will not be displayed to primary recipients and cc: recipients.

Clicking the Address button [image] opens the Address Book dialog box.

Related Procedures:

Choose message recipients for new or reply messages.


Choosing Message Recipients

When sending a newly composed message, use the header to enter the alias (or address) of the primary intended recipient of your message and (optionally) those who are to receive electronic "carbon copies" of the message.

When replying to a message you received, you can reply to the sender only, or to all addresses that appear in the From and Cc fields.

To:	Do This:
Reply to message sender only	Choose [image] or Choose Mail->Reply
Reply to sender and all who received the original message	Choose [image] or Choose Mail->Reply to All

The subject of the original message appears in the Subject field, preceded by Re:.


Carbon Copies

The phrase "carbon copy" originates from the days of the typewriter when a piece of black carbon paper would be inserted under the paper being typed. Each impression of the typewriter would leave a similar impression on a second paper underneath the carbon paper. Unlike physical carbon copies, electronic copies can be sent to an unlimited number of addresses, with no degradation in the appearance of the message.


Forwarding Messages and Attachments

You can forward any received message, whether it is in the Inbox folder or has been moved to another folder.

1.	Select the header of the message you wish to forward, or display the message in view mode.

2.	Choose Mail->Forward or choose the Forward button [image].

The Forward window appears. The subject of the original message appears in the Subject field, preceded by Fw: to indicate that the message is a forward of a previous message on that subject.

The contents of the original message appear in the message body, preceded by the message

---- Begin Included Message ----

and followed by the message

---- End of forwarded message ----

3.	Complete the forwarded message just as you would an original message.


Saving Messages as Files
Saving Messages and Attachments as Files

The contents of a message can consist of text, UUEncoded binary files (such as executables and graphic image files), other file attachments, or a combination of these. Any of these may be saved as files for future reference or for use in other applications.

To:	Do This:
Save messages as text files	1. Select header of message to save. 2. Choose Edit->Save as text. 3. Enter path and file name.
Save UUEncoded messages as binary files	1. Select header of message to save. 2. Choose Edit->Save as Binary File. 3. Enter path and file name.
Save attachments as files	1. Click right mouse button on attachment icon at bottom of message. 2. Choose Save from the menu item. 3. Enter path and file name.


Managing Outgoing Mail
Composing New Mail

To compose a new message:

1.	Choose Mail->Compose Message or choose [image].

The Compose Window opens.

2.	Complete the message header.

Clicking Address will open the Address Book dialog box.

3.	Fill in the message body by doing one or more of the following actions:

•	Type your message.

For editing help, see Editing Message Text.

•	Insert a text file

•	Insert a UUEncoded binary file

•	Insert the Original file (in this case, the body of the selected message header)

•	Attach a file.

4.	(Optional) Run a spelling check.

5.	Complete the message by doing one of the following:

•	Choose Save Draft [image] to save the message in the Draft Folder, without sending it.

•	Choose Send [image] to send the message. Depending on your setup preferences, the message will be sent to the mail server immediately or transferred to the Outbox where it will wait for the next connection to the mail server to be sent.

Related Menu Items:

Mail Compose


Attaching Files

To send a file in its native format, attach it to your e-mail message.

You don't need to encode, and the recipient does not need to decode, an attached file. Recipients can save the file and even view it from within Pronto E-Mail if they have the associated application on their PCs.

Note: There are various ways of encoding attachments.  MIME (Multipurpose Internet Mail Extensions) is the prevailing standard.

To attach a file to an outgoing message window:

1.	Choose the Attach [image] button.

The Select a File to Attach dialog box opens.

2.	Select a file to attach.

The Attachment Type dialog box opens.

3.	In the Attachment Type dialog box complete the requested fields and selections.

4.	Choose OK to attach.

An icon and file name appear at the bottom of the outgoing message window.

Note: Messages with attachments take slightly longer to send. When a file with an attachment is being sent to the mail server, a bar indicating the size of the file and incrementally showing the percent sent will appear in the lower left of the Pronto E-Mail desktop.


Managing Addresses

Pronto E-Mail lets you define aliases (nicknames) for the addresses of the people with whom you correspond. Instead of typing a long address, you can just type the alias. Or, easier yet, you can add an address to a message header directly from the Address Book.

Related procedures:

Opening the Address Book

Adding New Addresses

Inserting Addresses to Outgoing Mail

Adding Addresses from Incoming Mail

Modifying Existing Addresses

Deleting Addresses

Creating Mailing Lists


Opening the Address Book

Open the Address Book to edit or review aliases and addresses, or to add them to an outgoing message.

To open the Address Book:

Choose Mail->Address Book or choose the Address button [image] above any outgoing message window.

Related Procedures:

Adding Addresses to the Address Book

Adding Addresses from Outgoing Message Windows

Adding Addresses from Incoming Mail

Modifying Existing Addresses

Deleting Addresses

Creating Mailing Lists

See also:

Address Book


Adding Addresses (Navigation)
Adding New Addresses

You can add aliases and addresses to your Address Book and to mail you are composing in the following ways:

From the Address Book

From Compose Message Windows

From Incoming Mail


Adding Addresses from the Address Book
Adding Aliases and Addresses to the Address Book

1.	Choose Mail->Address Book.

The Address Book window opens.

2.	Choose the Add button [image] at the bottom of the window.

3.	Type an alias (a nickname of your choosing) of the person or organization you wish to add to your address book.

4.	Type the full mail address of the person or organization you wish to add to your address book.

You can type more than one alias or address and thus create a mailing list.

5.	Choose OK to add the new alias and its corresponding address(es).

Related Procedures:

Adding Addresses from Compose Windows

Adding Addresses from Incoming Mail

Modifying Existing Addresses

Deleting Addresses

See also:

Address Book


Adding Addresses from an Outgoing Message
Adding Aliases and Addresses From a Compose Window

You can add aliases and addresses to the Address Book from the Compose, Forward, Draft, or Reply message windows.

1.	Choose the Address button [image] at the top right of the message window.

2.	Choose the Add button [image] at the bottom of the Address Book window.

The Add an Alias window opens.

3.	Type an alias (a nickname of your choosing) of the person or organization you want to add to your Address Book.

4.	Type the full mail address of the person or organization you want to add to your Address Book. You can type more than one alias or address (separating entries by a single space) to create a mailing list.

5.	Choose OK in the Add an Alias Window to add the new address.

The Add an Alias window closes.

6. 	(Optional) If you want to add the new address to the current outgoing message:

Choose the To, Cc, or Bcc button.

7.	Choose OK in the Address Book window.

The alias is automatically added to the field you chose in the outgoing address.

See also:

Message windows

Create a mailing list

File Draft


Addressing Mail Messages

You can insert addresses into outgoing mail in several ways. Some ways are shorter (requiring fewer keystrokes) and safer (reducing the chances of a mistake) than others.

When you are ready to enter an address into a message you are composing:

If the address is in your Address Book:

1.	Choose the Address button [image].

The Address Book window opens.

2.	Insert an existing address into the outgoing message by double-clicking that name.

The selected alias (nickname) appears in the To: field.

A short way if the address is in your Address Book:

Type the alias of the addressee, without opening the Address Book.

To catch any mistakes (if the alias is misspelled or not in the Address Book), you can select the preference to prompt you if the address is not in an alias list. If you have selected this preference and the alias you've entered does not appear, you will be prompted to add the alias and corresponding address to your book.

Related procedure:

Setting Preferences

If the address is not in your Address Book:

Type the full Internet address of the addressee.

Because this method of addressing bypasses the Address Book, you will need to retype the full address the next time you want to send a message. A better approach is first to add the new address to the Address Book and then add it automatically to the outgoing message.

Adding Addresses from Compose Windows


Adding Addresses from Incoming Mail

Pronto can automatically prompt you to add incoming mail addresses to your Address Book when you view the messages. This will save typing and keep a more complete record of your correspondence.

1.	Choose Setup->Preferences.

2.	Click the Automatically Append New Addresses check box.

An "x" appears in the box when it is selected.

When you view mail that has no matching address in your Address Book, you will be prompted to add that alias and address to the Address Book. (You can choose not to add the address.)

3.	If you would like to change the alias or the address, position the cursor in the text box and change the text as you would like it to appear in your Address Book.

4.	Choose OK to append the address to the Address Book.

5.	Choose Cancel to make no changes in the address.


Modifying Addresses

You can easily change aliases and addresses in your address book.

With the Address Book window open (Mail->Address Book):

1.	Click on the name and address you want to modify.

2.	Click on the Modify button [image].

The Modify an Alias window opens.

3.	Edit the Alias and/or Address text box.

4.	Choose OK.


Deleting Addresses

With the Address Book window open (Mail->Address Book):

1.	Click on the name and address you want to delete.

2.	Click on the Delete button [image].

If you selected the Confirm Delete and File Operations in preferences, you will be asked to confirm the deletion.

3.	Choose Yes to accept the deletion.

See also:

Confirm Delete and File Operations Preference


Creating Mailing Lists
Creating Mailing Lists with Aliases

Creating multirecipient mailing lists is easy. One alias (a nickname or title you choose) can stand for many addresses.  Pronto E-Mail gives you the powerful capability of nesting multiple aliases and addresses, so you can create an alias consisting of other aliases.

To create a mailing list:

Follow directions for adding new addresses, but instead of adding just one address in the address field, add several, separating each by a single space. Even easier, you can type a series of aliases in the address field.

Related procedure:

Adding Aliases and Addresses to the Address Book


Managing Folders (General Procedures)
Managing Folders

A folder is a collection of related mail messages.

There are two basic types of folders:

•	System folders, which Pronto creates to hold, for example, incoming or deleted messages.

These include the Inbox, Draft, Sent Log, and Wastebasket folders. Each of these folders is accessible from the File menu.

•	User-defined folders, which you can create and maintain as you wish.

Use the list from File->Folders as the primary means of accessing the folders for such operations as opening, filing, and deleting.

Working with Folders

Listing All Folders

Creating a New Folder

Opening Folders

Activating Folders

Importing Folders

Exporting Folders

Deleting Folders

Managing Messages in Folders

Selecting messages in a folder

Deleting messages from a folder

Moving messages from one folder to another

Copying messages from one folder to another

Clearing the Incoming folder


Listing all Folders

Use the Folders window to list all your folders, for filing, viewing, deletion, and creation. The Folders window always remains on top of all other windows.

To open the Folders window:

•	Choose [image], or

•	Choose File->Folders.

Note: If you frequently use several folders, you may find it convenient to leave the Folders window open. If you don't want the Folders window to appear when Pronto begins: before you exit Pronto, close the Folders window and, in Setup->Preferences, enable Save Desktop on Exit.

See also:

Preferences

Related procedures:

Creating a New Folder

Opening Folders

Selecting Folders

Deleting Folders


Creating a New Folder

Use folders to organize your messages according to sender, subject, or any other category you choose.

There are several different ways to create a new folder:

•	Choose File->New Folder or choose [image].

This will open the New Folder dialog. If you wish to create a subfolder, you must choose this option.

•	Double-click New Folder in the Folders window.

•	Drag a message (or messages) to New Folder in the Folders window.

•	Import a folder to a new folder.


Opening Folders

To open an existing folder:

•	Choose File->Open Folder or choose [image] when the folder name you want to open is selected.

•	Drag a message (or messages) to a folder in the Folders window.


Selecting Folders
Activating Folders

You must activate a folder to work with it.  Only one folder can be active at a time.

To activate a folder, click anywhere inside the folder window, or on the folder icon.

You can also click on a folder name in the Folders window list. This is the only way to delete folders.


Importing Folders

Import folders when you want to add mail folders from other sources: for example, those you've archived or those that come from another computer.

1.	Choose File->Import Folder.

The Import Folder dialog box opens.

2.	Select the file name of the folder to import.

3.	Choose OK to import the selected folder.

The Import Folder popup appears, listing folders to which you can import the selected folder.

4.	Select the folder to which you would like to import. You can import to:

•	Any existing user-defined folder or subfolder

•	Incoming or Sent  Log system folders

•	A new folder (by clicking the New Folder folder).

5.	Choose

•	If the folder is not empty, you will be asked whether you wish to append or overwrite the messages in the folder you have selected.

Append adds messages in the imported folder to the selected folder.

Overwrite replaces all messages in the selected folder.

•	If you are importing to a new folder, the New Folder dialog box will open.

Related Procedure:

Exporting Folders


Exporting Folders

Export folders when you want to archive mail or transfer mail to other computers.

1.	Choose File->Export Folder.

The Export Folder popup appears.

2.	Select the file name of the folder you wish to export.

3.	Choose [image] to export the selected folder.

The Export Folder dialog box opens, listing folders to which you can export the selected folder.

4.	Select the folder to which you would like to export.

If you want files in the exported folder to be accessible by a UNIX mail application, enable the Unix folder check box.  (This will make a copy of the folder you are exporting, and will have no effect on the original folder.)

5.	Choose OK to export the selected folder.

If the folder is not empty or new, you will be asked whether you wish to Append or Overwrite the messages in the folder you have selected.

Append adds messages in the imported folder to the selected folder.

Overwrite replaces all messages in the selected folder.

Related Procedures:

Importing Folders


Deleting Folders

Delete folders with care, since the Wastebasket does not store them after deletion. (As a safety precaution, you may want to export folders before you delete.)

1.	Open the File->Folders window.

2.	Select the folder or subfolder you wish to delete.

3.	Choose [image].

See Also:

Wastebasket

Related Procedures:

Exporting folders


Working with Folder Windows
Folder Windows

Use a folder window to read and process the messages contained in the folder. There are two basic types of folder window:

View Windows let you read but not edit messages.

Edit Windows let you read AND edit messages.

Both types of Folder Window share the following characteristics:

List of message headers

The upper part displays a list of all messages in the folder. You can sort and filter the messages using the View commands.

Message body

The lower part of the folder window displays the text of the selected message.

The divider between the message header and the selected message body can be dragged vertically to change the relative size of these two sections.

Folder windows can be moved, resized, maximized, and minimized in keeping with standard Microsoft Windows operating conventions.

See also:

View Menu Commands

Viewing Messages and Attachments

Related Procedures:

Editing Message Text

Selecting messages in a folder

Deleting messages from a folder

Moving messages from one folder to the other

Copying messages from one folder to the other

Arranging the Pronto Desktop


Selecting Messages in Folders
Selecting Messages in a Folder

You must select messages in a folder before you can move, copy, save, or delete messages.

Selecting a message

You can select a message with a mouse-click or by using the up or down arrows on the keyboard. Selected messages appear highlighted.

Selecting consecutive messages

1.	Select the first message header in the series.

2.	Hold down the Shift key.

3.	Select the last message in the series.

Selecting non-consecutive messages

1.	Select the first message in the series.

2.	Hold down the Ctrl key.

3.	Select additional messages with a mouse-click.

Related procedures:

Moving Messages

Copying Messages

Saving Messages

Deleting Messages


Deleting Messages from a Folder

You can delete a message from any folder.

1.	Select the message(s) you wish to delete.

2.	Choose [image] or

Choose Mail->Delete Message or

Press the keyboard Del key.

Deleted messages are automatically moved to the Wastebasket folder.

Related Procedures:

Selecting Messages


Moving Messages from One Folder to Another

You can move a message into any user-defined folder (but not into a system folder).

1. 	Select the message(s) you wish to move.

2.	Drag the message(s) by pressing the left mouse button.

The Folders window opens automatically when you begin to drag the message(s).

3.	Drop the message(s) into the desired folder by releasing the left mouse button.

Moved messages will automatically appear in the destination folder.

Related Procedures:

Creating a new folder

Selecting Messages


Working with Folder Windows
Copying Messages from One Folder to Another

1.	Select the message(s) you wish to copy.

2.	Drag the message(s) by pressing the left mouse button.

The Folders window opens automatically when you begin to drag the message(s).

3.	While holding down the Ctrl button, drop the message(s) into the desired folder by releasing the left mouse button.

Related procedures:

Selecting Messages


Managing Rules (Procedures)
Managing Rules

By setting rules, you can specify how certain incoming and outgoing messages are routed. For example, you can make a rule that all arriving messages with the words "for sale" anywhere in the message body be placed in your "junk" file.

The Rules Manager allows you to view the list of current rules, their natural language description, and their activation status (enabled or disabled).

The Rules Manager dialog box provides a control panel for managing the status of your rules:

Adding Rules

Editing Rules

Deleting Rules

Enabling or Disabling Rules


Adding New Rules

Rules help you manage your messages. You can rule how you want Pronto E-Mail to handle a specific message if the text you identify appears in that message. For example, a rule might specify that all messages with the word music in the Subject are stored in your Music folder. Or, you might rule that the sender is to receive a reply you prepared in advance if the message has the word transportation anywhere in the body of the message.

To create a new rule:

1.	Choose Setup->Rules.

The Rules Manager dialog box opens.

2. 	Choose either Incoming or Outgoing.

Incoming rules apply to messages as they arrive in your Inbox.

Outgoing rules apply to messages as they are being sent from the Outbox.

3.	Choose the Add button [image].

The Rule dialog box opens.

4.	In the Description field enter a descriptive name or phrase.

Type up to 60 characters describing the rule. For example, Music Group.

5.	In the Condition field, define the conditions under which the rule is initiated (as explained below).

A condition specifies where text should appear (or where it should not appear) in the message before a certain action is taken.

As in the previous example: You can set a condition that states, "When the text music appears in the Subject field store that message in your Music folder."

To define the rule conditions:

a.	Choose the Add button [image] that appears to the right of the Condition box.

The Text Condition box appears.

b.	Specify the text conditions by choosing from the Field drop-down menu and typing in the Text field.

For example: Field Subject contains Text Music.

c.	If you want to make the text condition case sensitive, enable the Case Sensitive check box.

d.	When you choose OK, a description of the new condition is displayed in the Rule Box.

e.	(Optional) You may perform any of the following actions:

•	Add another condition - Use this to create an and/or condition. For example, "From" contains "John" or "From" contains "Sue."

•	Edit an existing condition - select the condition you want to modify, then press Edit.

•	Delete an existing condition.

6.	Define what you want to occur when the conditions for a rule are met. Check one or more of the check boxes at the bottom of the Rule dialog. (If you are in the Rules Manager dialog box, select Edit to bring back the Rule dialog box.):

Copy to or Move to

When the Select Folder dialog box opens, choose the folder you want the copy or the original to be sent to, then choose OK.

Forward

When the Select Address dialog box opens, enter a new address or choose from the address list, then choose OK.

Reply

Replies to the sender. You can attach a message and request that the original be included in the reply.

Delete

Sends the message to the wastebasket.

7.	Choose OK when you have finished entering the rule.

The Rules Manager displays your rule. For example: If "Subject" contains "Music" then move to "Music."

8.	Choose OK to finish creating the Rule.

Related procedure:

Enabling and Disabling Rules


Enabling and Disabling Rules

You may wish to keep a library of rules that you can selectively enable -- putting specific ones into effect as you need them.

Enable/disable rules from the Rule dialog box or Rules Manager dialog box.

1.	Choose Setup->Rules.

2.	Select the rule you want to enable or disable.

3.	Enable or disable the rule.

From the Rule Dialog Box

Choose the Enable box in the upper-right of the Rule dialog.

From Rules Manager

You must have at least one rule in the rule list to use Rule Manager to enable or disable rules. Enabled rules have a green checkmark beside them; disabled rules have a red x.

Select the rule whose status you would like to change and choose the Enable/Disable button.


Describing Rule Conditions

Use the Text Condition dialog box (Setup->Rules->Add->Add) to identify the part of a message and the specific text that will cause a rule to be applied.

For example: You can set a condition that says, When a message Subject contains the words Product Launch, place that message in a particular folder (you identify which folder in the Rule dialog box).

To attach a new condition:

1.	From the Rules Manager (Setup->Rules) dialog box select an existing rule description (and then choose Edit), or choose Add [image] and then add a new rule description.

2.	Choose the Add button that appears to the right of the Condition box.

The Text Condition dialog box opens.

3.	Specify the text conditions.

4.	To make the text condition case sensitive, enable the Case Sensitive check box.

5.	Choose OK to accept the text conditions.

A description of the new condition is displayed in the Condition box.

6.	(Optional) You may perform any of the following actions:

•	Add another condition

•	Edit an existing condition

•	Delete an existing condition


Rule Action: Reply

Replies to messages with a designated message when a rule (Setup->Rules) is enabled and its conditions met.

1.	Enable the Reply check box.

The Reply Message dialog appears.

2.	Type the message you would like to include in your reply.

3.	Click on the Include Original check box to insert the message to which you are replying.

4.	Choose OK to accept the reply message.

5.	Choose OK to accept the modified rule.

For move and copy rule actions, you need to select the destination folder (or subfolder) for messages that meet the rule conditions.


Deleting Rules

This command deletes the selected rule (Setup->Rules).

To delete a rule:

Choose the Delete Rule button [image].


Editing Rules

This command allows you to edit the selected rule (Setup->Rules).

To edit a rule:

1.	Choose the Edit Rule button [image].

2.	Edit the text condition dialog.


Customizing Pronto Settings
Customizing Pronto E-Mail

Here you can find the tools you need to tailor Pronto E-Mail to look the way you want and work the way that is most comfortable for you.  In addition, you can create signatures to add to your mail messages.

Modifying Program Operation	Helps you change how Pronto E-Mail works.

Modifying Program Appearance	Helps you change how Pronto E-Mail folders and fonts look.

Tailoring Your Toolbar	Helps you change the contents of the Pronto E-Mail toolbar.

Working with Signature Files	Helps you create and maintain electronic signatures.


Modifying Program Operation (Preferences)

There are several Pronto E-Mail features you can customize to work the way you prefer.

Choose Setup->Preferences.

The Preferences dialog box allows you to change various options in the way your e-mail looks and works. Preferences are selected by clicking on the check box. A check box filled with an "x" indicates selection of that preference.

To save the preference changes you've made, choose the OK button.

Confirm Delete and File Operations

Prior to deleting or performing other irreversible file operations, Pronto E-Mail will prompt you for confirmation.

Maximize Message View Window

When a message view window is opened, it will appear in its maximized state.

Maximize Message Edit Window

When a message edit window is opened, it will appear in its maximized state.

Save Desktop on Exit

Instructs Pronto E-Mail to save the position of all open windows on its desktop when exiting and to restore this desktop configuration when beginning the next session.

Clear Wastebasket on Exit

Pronto E-Mail will clear the Wastebasket log each time you exit the Pronto E-Mail application.

Automatically Append New Addresses

If the address of an incoming message does not exist in your Address Book, Pronto E-Mail will add it automatically.

Prompt If Addressee is Not in Alias List

If you type the name of an addressee that does not exist as an alias in your Address Book, Pronto E-Mail will prompt you to verify the name and add it to the list.

Use Pronto E-Mail as MAPI Server

Installs Pronto E-Mail as a MAPI server, enabling you to send mail from any mail-enabled application.

Sort Order

Indicates the order of messages in a folder window when sorted. Click in the circular check box to indicate your preference.

Ascending - low to high (A to Z for names and subjects, forward in time for dates).

Descending - high to low (Z to A for names and subjects, backward in time for dates).

Indentation String

Specifies the characters that are to appear before each line of text added, using the Original [image] button in a compose or reply window. The default character is the "greater than" sign ( > ).

Line wrap width

Selects the maximal number of characters to be used in a line when editing a message. Adding characters beyond that maximum will cause the characters to appear on the next line.


Modifying Program Appearance

You can customize how Pronto E-Mail fonts and the toolbar appear.

Changing Font Sizes

Tailoring the Toolbar


Modifying Font Appearance
Changing Font Sizes

Pronto lets you change the fonts used in the header and the body of messages.

To change font characteristics:

1.	Choose Fonts... from the Setup Menu.

2.	Click on either Folder Headers or Message Body to change fonts in the corresponding area.

3.	Select the desired characteristics for font, font style, size, color and special effects like underline or strikeout.

An example of text with the selected characteristics appears in the Sample window.

4.	Click OK to accept these font characteristics.


Tailoring Your Toolbar

The following procedures help you to customize the contents of the Pronto toolbar.

Choose Setup->Toolbar.

The Customize Toolbar dialog box opens.

To add a button to the toolbar:

1.	In the Available Buttons list select the button to add.

If the selected button does not appear in the current toolbar, the arrow that appears between the two columns will turn from gray to green.

If the arrow does not turn from gray to green, the selected button already appears in the current toolbar.

2.	Click on the arrow to add the selected button to the current toolbar.

To Remove a Button from the Toolbar:

1.	In the Toolbar Buttons list, select the button to remove.

2.	Click on the arrow to remove the selected button.

To change the Position of a Button on the Toolbar

1.	In the Toolbar Buttons list, select the button whose position you want to change.

2.	Click on the up or down arrow to reposition the selected button.


Working with Signature Files

These procedures help you create and maintain electronic signatures. Signatures are prepared text files that are inserted, either automatically or manually, at the end of your messages. They may contain a full name, address, phone and fax numbers, or perhaps a marketing message.

To work with signatures:

Choose Setup->Signatures.

The Signatures dialog box opens.

With the dialog open you can do some or all of the following actions:

Creating a new signature

Setting a default signature

Modifying an existing signature

Deleting a signature


Working with Signature Files
Creating a New Signature

This procedure enables you to create a new signature file.

1.	If the Signatures dialog box is not open, choose Setup->Signatures.

2.	Type a new signature name in the Current: field.

3.	Press the Tab key, or click the mouse in the Edit Signature field.

The new signature file name should appear above the field.

4.	Edit the signature file as you want.

There is no limit to the length of the signature file, which means signature files can be much more than names, addresses, and phone numbers. They can serve as a quick-reference library of frequently used documents that you can easily attach to the end of your document.

You can, for example, use the copy and paste features to transfer text from existing messages or other documents.

5.	(Optional) If you think you will use this signature most often, choose the Set as Default button.

6.	Choose OK to save this signature and close the Signatures dialog box.


Setting a Default Signature

The default signature should be the one you use most often. It will automatically be added to your message unless you choose another signature (or no signature) instead.

1.	If the Signatures dialog box is not open, choose Setup->Signatures.

2.	Use the Current drop-down list to see a list of all currently available signatures.

3.	Click on the name of the signature file that you would like to set as the default.

This signature file name appears in the Current field, and the corresponding signature appears in the edit field below.

4.	Click on the Set as Default button.

The signature file name will appear in the Default text box.

5.	Choose OK to save the new default and close the Signatures dialog box.


Modifying an Existing Signature

1.	If the Signatures dialog box is not open, choose Setup->Signatures.

2.	Use the Current drop-down list to see a list of all currently available signatures.

3.	Click on the name of the signature file that you would like to edit.

This signature file name appears in the current field, and the corresponding signature appears in the edit field below.

4.	Edit the signature.

5.	Choose OK to save the modified signature and close the Signatures dialog box.


Deleting Signature Files
Deleting a signature

1.	If the Signatures dialog box is not open, choose Setup->Signatures.

2.	Use the Current drop-down list to see a list of all currently available signatures.

3.	Click on the name of the signature file that you would like to delete.

4.	Choose the Delete Current button.

5.	Choose OK to confirm the deletion and close the Signatures dialog box.


Troubleshooting Pronto E-Mail

General Problems	Suggestions for problems logging on and displaying folders

Sending Problems	Suggestions for problems relating to sending mail

Retrieval Problems	Suggestions for problems relating to retrieval of mail

Folder Maintenance	Describes routine and emergency maintenance of folders


General Problems

Here are some problematic situations that may arise, and some suggestions for how to resolve them.

Problem	Possible Cause	Possible Solution
Problems logging on to host.	You've changed your Internet host password and now you can't automatically log on to that host with Pronto.	Change the Password in the Mailbox Settings.
A Folder "disappears" when you change display resolution.	This problem may arise when you change the screen display to a lower resolution. Since the Folder can be placed anywhere on the Windows desktop, it may no longer be accessible after resolution is reduced.	To recover the folder: 1. Return to the previous display size. 2. Move the "missing" folder to an area of the screen that will still be visible at a lower resolution.
Pronto suddenly appears minimized as an icon on the Windows desktop.	This problem occurs if you close Windows while Pronto is minimized. The Windows Program Manager "remembers" the last condition of the desktop.	To restore Pronto to the desired size: 1. Double-click on the Pronto icon. 2. Adjust the Pronto desktop to the desired size. 3. Make sure the Pronto desktop is optimally sized when you close Windows.


Sending Problems

Here are some suggestions for resolving problems relating to the sending of mail.

Possible Cause	Possible Solution
Your setup information is incorrect.	Change the password in the Mailbox Settings to make sure that the server information, your login, and your password are correct.
There is a problem connecting to the mail server.	Verify connectivity to the mail server using other applications such as Ping or Telnet.  In particular, trying using another Winsock application (such as Netscape or another Web browser) and see if it functions.  The best test would be to try using a program that is not supplied by the vendor of your stack.
The mail server may not support the SMTP protocol.	Use the Telnet application to connect to port 25 of the mail server. The system should reply with an answer indicating if SMTP daemon is running on the specified port. If you are not able to verify that the SMTP daemon is running in port 25, contact your system administrator or Internet service provider.
The SMTP daemon may be configured to run in another port.	Close Pronto E-Mail and edit the file PRONTO.INI (located in the \solarnet\mail directory) with the Windows Notepad or another text editor. Under the [SERVICES] heading, add a line SMTP=xxx, where xxx is the correct port number.


Retrieval Problems
Retrieving Problems

Here are some suggestions for resolving problems relating to the retrieval of mail.

Possible Cause	Possible Solution
You're not logging in correctly.	Verify that your Mailbox Settings are correct, especially your login name and password as well as the Name/IP Address of your mail server.
The Domain Name Server (DNS) is not running or cannot identify your mail server name.	Try using the server's IP address (usually four sets of numbers separated by periods) rather than the server's name.
There is a problem connecting to the mail server.	Verify connectivity to the domain destination using other applications such as Ping or Telnet.  In particular, trying using another Winsock application (such as Netscape or another Web browser) and see if it functions.  The best test would be to try using a program that is not supplied by the vendor of your stack.
First-time problem: Your mail server may not support the POP3 protocol.	Use the Telnet application to connect to port 110 of the remote domain. The system should reply with an answer indicating if POP3 daemon is running on the specified port.  If you are not able to verify that POP3 daemon is running in port 110 you should contact your system administrator or Internet service provider.
First-time problem: The POP3 daemon is configured to run in another port.	Close Pronto E-Mail. Use Windows Notepad or another text editor to edit the file PRONTO.INI (located in the \solarnet\mail directory).  Under the [SERVICES] header, add the line POP3=xxx, where xxx is the correct port number. Save the file and restart Pronto.
The host is running very slowly. The connection "times out" before Pronto can reach it.	Close Pronto E-Mail. Use Windows Notepad or another text editor to edit the file PRONTO.INI (located in the \solarnet\mail directory).  Under the [TCPIP] header, add the line TIMEOUT=xxx, where xx is the time-out in seconds. Try a high value like: TIMEOUT=120.
The Inbox folder is corrupted.	Pronto provides a utility to clear an Inbox folder that has been lost, damaged or corrupted for one reason or another. Choose the Maintenance | Clear Inbox command from the Setup menu.


Folder Maintenance

There are several maintenance procedures that can help you manage your folders. They include:

Clearing a Corrupted Inbox Folder

Importing Folders

Exporting Folders


Pronto Menu and Command Structure
Menus and Commands

Menus are lists of related commands. You can access menus by clicking names in the menu bar.

You can also access many menu commands by clicking buttons in the Toolbar.

For more information on menus and the commands they contain, click on the menu name from the list shown below.

File

Edit

Mail

View

Setup

Window

See also:

The Pronto Desktop

Toolbar Definitions


File Menu Commands

Inbox	Opens the Inbox messages folder window, showing messages downloaded from your mail account on the host. The Inbox folder opens, by default, when you begin Pronto E-Mail.

Draft	Opens the Draft Folder containing unsent messages stored with the Edit Later [image] button. You can keep "messages in progress" in this folder before sending them.

Double clicking a message header in the Draft Folder messages list opens the Draft Compose window where you can continue writing or editing that message.

Sent Log 	Opens the Sent Log system folder that contains a record of messages that have been sent.

You should periodically Mail->Delete Message unnecessary messages or Mail->Move Message important messages from this folder to user-defined folders to control the Sent Log system folder size.

Wastebasket	Opens the Wastebasket folder, which contains messages you previously deleted. This is a useful safeguard that prevents mistaken deletions.

Normally, you must clear this folder yourself by deleting messages. To automatically clear the wastebasket every time you exit, use Setup->Preferences.

Related Procedures:

Deleting Folders

Deleting messages from a folder

Outbox 	Pronto E-Mail queues outgoing mail until transfer to the mail server. While messages are in the Outbox, you can view, change or delete them. The Outbox command does not appear in the File menu until a message is waiting to be sent.

See also: Outbox

New Folder 	This command offers one approach to creating a new folder or subfolder.

For this procedure, see: New Folder

Related procedures: Creating a new folder.

Open Folder	Opens a folder for viewing, editing and other kinds of mail processing.

Folders	Opens the Folders dialog box, where you can locate and work with folders.

Import Folder	Imports a folder from an ASCII file. The file must be in standard UNIX mail folder format. If the folder is not empty, Pronto E-Mail prompts for overwrite or append.

Export Folder	Exports a folder as a plain ASCII file. The folder is stored in standard UNIX mail folder format. You can export folders and store them as ASCII files for backup purposes.

Print	Print the current message.

Printer Setup	Enables you to select a printer, or change the setup of the currently selected printer.

Exit 	Exits Pronto E-Mail. If any messages are being edited, Pronto E-Mail issues a warning on each message, prompting you to save its contents.

See also:

Managing Folders,

Related procedures:

Activating Folders

Importing Folders

Exporting Folders

Deleting Folders


Outbox... Command (File Menu)

Opens the folder containing messages ready to be sent. The Outbox command is dimmed if no messages are waiting to be sent.

The following option buttons are available in the Outbox dialog:

Edit message:	Opens message for further editing.

Delete:	Removes message from the Outbox. The message is lost.

Send all:	Transfers all messages to the mail server immediately and clears the queue.

Note: Do not confuse the Outbox with the Sent Log, which contains messages already sent.


New Folder Command
New Folder... Command (File Menu)

Opens a new folder or subfolder.

To create a folder:

1.	Type the folder's name in the text box.

2.	Select the Top Level check box.

3.	Choose OK.

To create a subfolder:

1.	Type the subfolder's name in the text box.

2.	Select the Subfolder Of check box.

3.	Select a folder from the list by clicking on its name.

4.	Choose OK.

Related Procedures:

Selecting Folders

Importing Folders

Exporting Folders

Deleting Folders


Edit Menu Commands

Undo 	Cancels the previously executed editing action.

Cut 	Removes selected text and places it in the Clipboard.

Copy 	Places a copy of the selected text in the Clipboard.

Paste 	Copies the text in the Clipboard into the message at the cursor position.

Select All 	Selects all text in the message body.

Find 	Finds specified text in the message body of the active message window or of the selected message in the active folder window.

See also:

Active message window

Related Procedures:

Finding Text

Replacing Text

Replace 	Finds the specified text in the message body, and replaces it with other specified text.

Next 	Repeats the previous find or replace action.

Insert Text File	Places the contents of a text file into the message at the cursor position.

Save as Text 	Saves the contents of a message as a text file. If you select this command, you will be asked to choose a file name with which to save this document.

Insert Binary File 	Encodes binary files, such as executables and graphic image files, for transfer to the mail server. UUEncoded files must be UUDecoded when received on the mail server. You may decode received binary files on the PC with Edit->Save as Binary File (UUDecode).

Related Procedures:

Attaching Files

Save as Binary File 	Decodes binary files, such as executables and graphic image files, following transfer from the mail server with Edit->Insert Binary File (UUEncode).

Spelling 	Check spelling of a message you are writing or editing. For each misspelled word you are prompted for possible replacements, or you can add the word to your own dictionary.


Mail Menu Commands

Open Message		Opens a message window.  The selected message is in the active folder in view mode or (if the active folder is the draft folder) in edit mode.
Compose Message		Opens a new message window in edit mode.
Reply		Opens a message window for your reply to a message you received and puts the name of the sender to whom you are replying in the address box.
		Related procedures: Replying to Messages
Reply to All		Opens a message window for your reply and includes all recipients of the original message as addressees.
		Related procedures: Replying to Messages
Forward		Forwards the selected message to the addressee.  Related procedures: Forwarding Messages and Attachments
Delete Message		Deletes the selected message(s) into the wastebasket, from which they can be retrieved.
		See also: Wastebasket.
Move Message		Moves the selected message(s) to a different folder.
Copy Message		Copies the selected message(s) to a different folder.
Address Book		View and maintain your list of addresses. You can include "aliases" in the Address Book. An alias can be an easy-to-remember name for a more complicated Internet address. Or, it can be a single name for many, even hundreds, of names. For example, you can send mail to all the members of a project team by mailing to a single alias. Use this command to add, modify or delete aliases from your private alias list. The aliases are stored locally, and are not uploaded to the host.
		Related procedures:
		Opening the Address Book
		Adding New Addresses
		Inserting Addresses to Outgoing Mail
		Adding Addresses from Incoming Mail
		Modifying Existing Addresses
		Deleting Addresses
Add to Address Book		Captures the address in the Sender field of the message highlighted in the Inbox window and adds it to the address list.
Exchange Mail		Retrieves mail from the host and sends mail from the Outbox.
Attachment		Allows you to manage files attached to a message. After selecting an attachment icon, you may use this command to either view or save the attached file. NOTE: The attachment must have an associated application for viewing. Related Procedures: Attaching a file.  Forwarding messages and attachments Saving messages and attachments as files Viewing messages and attachments
See also:

Message Window

Viewing Messages and Attachments

Editing Message Text

Folder Window

Outbox

Inbox folder


View Menu Commands

Next Message	Shows the next message in the active folder.

Previous Message	Shows the previous message in the active folder.

Sort by Date	Lists messages in the current folder according to the date sent. The messages may be sorted in ascending or descending order, according to options specified with preferences.

Sort by Sender	Lists messages in the current folder alphabetically by sender name.

Sort by Recipient	Lists messages in the current folder alphabetically by recipient name.

The sort by recipient command is only available when the Draft or Sent Log folders are activated.

Sort by Subject	Lists messages in the current folder alphabetically by subject.

Show All Messages

Clears all filter settings you set with Show some messages (below), showing all messages in the current folder.

Show Some Messages

Displays only messages that meet your criteria.

You can pass all Inbox mail, or messages in any other folder, through a filter that selects messages based on date range, sender, subject or message content. Only messages that pass the filter are displayed.

You can use substrings, for example, putting hel in the subject field, will display all messages with the words help, hello and so on in their subject line.

The filter ignores the difference between uppercase and lowercase if you leave the Case Sensitive box at the bottom of the dialog box; check the box to treat them as different.

You may use the following fields in filters:

Message Field	Display messages ...
Date range:	between the start and end dates.  Dates are in the date format your setup uses, e.g. month/day/year or day/month/year.
From:	containing the specified text in the sender field.
To:	containing the specified text in the addressee field.
Subject:	containing the specified text string in the subject field.
Message body:	containing the specified text in the body of the message.

Show Headers	Lets you change the level of detail in the message body header. There are submenus for Full, Partial, and None.

See also:

Managing folders


Show Some Messages

View->Show Some Messages

Displays only messages that meet your criteria.

You can pass all Inbox mail, or messages in any other folder, through a filter that selects messages based on date range, sender, subject or message content. Only messages that pass the filter are displayed.

You can use substrings, for example, putting hel in the subject field, will display all messages with the words help, hello and so on in their subject line.

The filter ignores the difference between uppercase and lowercase if you leave the Case Sensitive box at the bottom of the dialog box; check the box to treat them as different.

You may use the following fields in filters:

Message Field	Display messages ...
Date range:	between the start and end dates.  Dates are in the date format your setup uses, e.g. month/day/year or day/month/year.
From:	containing the specified text in the sender field.
To:	containing the specified text in the addressee field.
Subject:	containing the specified text string in the subject field.
Message body:	containing the specified text in the body of the message.


Pronto Setup Menu
Setup Menu Commands

Preferences	Opens the Preferences dialog box, which allows you to change various options in the way Pronto E-Mail looks and works. Preferences are selected by clicking on the checkbox. An "X" indicates that the associated preference is selected.

See also:

Preferences dialog box for definitions of preferences.

Toolbar	Opens the Customize Toolbar dialog, which allows you to specify which, and in which position, tool buttons are to be included in the toolbar.

To add a button, remove a button, or change the a button's position, see Tailoring Your Toolbar.

See also, Toolbar Buttons with definitions.

Fonts	Enables you to change the appearance of text in Folder Headers and the Message Body.

From Setup->Fonts, choose Folder Headers or Message Body. Either one opens the Font Setup dialog box, where you can choose font, font style, color, and size of text.

Rules	Enables you to define rules for handling incoming and outgoing mail.

For rules procedures, see Managing Rules.

Signatures	Enables you to define and store standard closings for your messages. You may set one signature as the default for inclusion at the end of all messages.

Related Procedures:

Creating a new signature

Setting a default signature

Modifying an existing signature

Deleting a signature

Mime Types	Associates Windows file types to MIME types and defines new MIME types.

See also: MIME Types

Mailbox Settings	Sets up your mailbox link with the server.

See also: Mailbox Settings

Mailbox Preferences

Provides several choices for how you want mail handled on your PC and on the mail server.

See also: Mailbox Preferences

Maintenance	Performs file maintenance functions.

See also: Maintenance

Entry Password	Use this to prevent unauthorized users from reading your mail.

See also: Entry Password


Mailbox Settings
Mailbox Settings... Command (Setup Menu)

You need to define Mailbox Settings before Pronto E-Mail can receive your mail from the server.

Field	Action	Comments
Host Login	Enter your user name or mailbox ID.	This is the ID you use to log on to the mail server (for example, if your Internet address is johndoe@domain.com you would enter johndoe)
Password	Enter the password you use to log on to the mail server.	If you leave this field empty, you will be prompted for your password when you retrieve mail.
Mail Server	Enter the name of your mail server.	The name of the mail server (for example, mailmaster) may also be written as an IP address (for example, 194.34.23.1).
Name and Title	Enter the name and title you wish to include in your messages	(for example, John Doe - Marketing Manager) The content of this field is optional.
Advanced Settings are available if your outgoing mail server is different than the server described above.

Choose OK to accept the indicated settings, or Cancel to return to the previous settings.

You may also wish to review your Mailbox Preferences


Entry Password

Enter an access password to prevent unauthorized users from reading your mail. Once you enter a password, you will be prompted for the password every time you run Pronto E-Mail.

1.	Choose Setup->Entry Password.

The Entry Password Settings dialog box opens.

2.	Enable the Use Entry Password check box.

3.	Enter your access password in the New Password text box.

This can be 619 characters long, and can include letters, numbers, and punctuation marks. Passwords cannot include spaces or tab characters.

4.	Enter the same password in the Retype Password text box.

5.	Choose OK.


Advanced Mailbox Settings

Advanced Settings enable you to define an outgoing (SMTP) mail server different than the Incoming mail server described in the basic mail settings.

To define an outgoing (SMTP) mail server, complete the following fields:

Field	Action	Comments
SMTP server	Enter the name of the outgoing mail (SMTP) server.	The mail server name (for example, mailmaster) may also be written as an IP address (for example, 194.34.23.1).
Return Address	Enter your full e-mail address.	You only need to do so if the SMTP server is different from the mail server.
Choose OK to accept changes in Mailbox Settings.

You may also wish to review your Mailbox Preferences.


Mailbox Preferences

Mailbox preferences (from the Setup Menu) give you control over several important mail handling options.

Check mail on startup

Retain mail on host

Check for mail at regular intervals

Send mail immediately

A selected option has an "x" filling the box to its left; an unselected option has an empty box to its left.

Choose OK to accept the indicated preferences.


Checking mail at startup
Check mail on startup (Mailbox Preference)

When selected, Pronto E-Mail checks for Inbox mail as soon as you start the program.


Retaining Mail on Host (POP3 Option)
Retain mail on host (Mailbox Preference)

This refers to messages on the mail server after mail is updated. When selected, after an update the messages on the mail server and on your PC are identical--any messages you deleted from your PC will be deleted from the mail server.  Otherwise, after an update, Pronto E-Mail deletes all your mail messages from the mail server.


Checking mail at regular intervals (Mailbox Preference)
Check for mail every ____ minutes  (Mailbox Preference)

When selected, Pronto E-Mail checks for incoming mail at a pre-set interval.

Enter the checking interval in the field preceding the word "minutes."

If the option is selected and the minutes field is empty, Pronto E-Mail will check mail at intervals of 10 minutes (the default value.)


Sending mail immediately
Sending mail immediately (Mailbox Preference)

You can set up Pronto E-Mail to send mail to the mail server immediately after you issue a Send command from an outgoing folder window. Otherwise, it waits until the next mail connection or until you issue a Send all command from within the Outbox folder.

Note: Even if you have not specified immediate sending of mail, the contents of the Outbox is transferred to the mail server at each login.


Setting up MIME types
MIME Types... Command (Setup Menu)

Execution of this command opens the Setting Mime Types dialog box. Use this dialog to:

Associate Windows file types to MIME types/subtypes

This will instruct Pronto E-Mail on how to treat different attachments. For example, you can associate file type GIF with type "image" and subtype "gif", so that if you have an application that can display GIF files it will be launched automatically when you double-click an image/gif attachment.

Enter new MIME types and subtypes

Pronto recognizes all MIME types and subtypes known at the date of shipping. If new MIME types are defined, you can add them. Click on Add in the Setting MIME types dialog box.


Attachment Type

This dialog box appears after you select a file to attach to a message. The information you provide here can be useful to the recipient of the attachment: it describes the attachment and give details about how to view or listen to it.

File name 	The name of the file you selected.

Description	An optional description of the attachment, primarily to assist the recipient.

Type	Choose MIME, unless you know that the recipient will be using a Sun workstation.

Contents	Choose Binary or Text, depending on the attachment file. If not sure, choose binary.

MIME type	Use this advanced feature only if you are familiar with MIME typing and want to specify the MIME Type, MIME Subtype, and Encoding type of the attachment.


Changing the appearance of text in messages and folders
Fonts... Command (Setup Menu)

This command enables you to change the appearance of text in Folder Headers and the Message Body.

There are three levels to this menu. Clicking on Fonts... opens a submenu, from which you can choose between Folder Headers... and Message Body.... Clicking on either of these opens the Font Setup dialog box.

The Font Setup dialog box allows you to change the font, font style, color and size of text characters in the Folder header and Message body. Use standard Windows actions to choose your preferences.


Maintenance Command
Maintenance Command (Setup Menu)

Use the maintenance commands to clear the inbox folder and to delete the temporary files created when viewing attachments.

Clear Inbox Folder

Purge Temporary Files


Clear Incoming Folder
Clear Inbox Folder Command (Setup Menu)

This is a useful command if your Inbox folder is deleted or corrupted for some reason.

Executing this command erases all data from the Inbox folder. It does not affect mail that resides on the host. You may be able to recover any messages that might have been lost when you next exchange mail with the mail server.


Purging temporary files
Purge Temporary Files Command (Setup Menu)

This command deletes temporary files created when viewing attachments to messages.

Executing this command can recover disk space.


Pronto Window Commands
Window Menu Commands

Cascade 	Arranges folders in "cascading" windows, one on top of the other on the Pronto desktop, with the active window on top.

Tile 	Arranges folders in "tiled" windows of equal size on the Pronto E-Mail desktop, with the active window in the upper left corner.

Arrange icons	Arranges all icons (representing minimized messages and folders) in the lower left corner of the Pronto E-Mail Desktop.

Close All 	Closes all Pronto E-Mail folder and message windows.


Pronto Procedures
Procedures Index

Provides an alphabetic listing of Pronto E-Mail Procedures.

Adding addresses from Inbox mail

Adding new addresses

Adding rules

Attaching a file.

Checking new mail

Checking spelling

Clearing the Inbox folder

Communicating with the mail server

Composing a message

Copying messages from one folder to another

Copying selected text from a message

Creating a new folder

Creating mailing lists

Customizing Pronto

Deleting addresses

Deleting folders

Deleting messages from a folder

Deleting rules

Displaying message headers

Displaying selected messages

Editing message text

Editing rules

Enabling or disabling rules

Exporting folders

Finding text

Forwarding messages and attachments

Importing folders

Inserting a UUEncoded binary file

Inserting addresses to outgoing mail

Inserting a text file

Managing addresses

Managing folders

Managing Inbox mail

Managing outgoing mail

Managing Rules

Modifying existing addresses

Modifying program appearance

Modifying program operation

Moving messages from one folder to another

Opening folders

Opening the address book

Pasting text to a message

Replacing text

Replying to all addresses in the message header

Replying to messages

Replying to the sender only

Saving attachments as files

Saving messages and attachments as files

Saving messages as text files

Saving UUEncoded messages as binary files

Selecting folders

Selecting messages in a folder

Selecting messages

Selecting text

Setting up your Mailbox

Sorting messages

Tailoring the toolbar

Troubleshooting procedures

Viewing attachments

Viewing binary files

Viewing messages and attachments

Viewing text

Working with Pronto

Working with signature files


Pronto Desktop
The Pronto E-Mail Desktop

Pronto E-Mail's user interface is organized as a desktop.

The desktop frame includes:

Main menu

Toolbar

A status line at the bottom of the desktop provides communication status and a brief description of the toolbar button currently pointed to by the cursor.

The desktop may contain:

Message windows

Folder windows


Message Windows

Message Windows are the "envelope" in which you send your message. They consist of two sections.

The Message Header contains the address and subject information.

The Message Body contains the contents of your message and attachments.

Related Procedure:

Adding Aliases and Addresses From a Compose Window


Customize Toolbar Dialog
Customizing the Toolbar

Two columns appear, the left column indicating all buttons that are available and the right column indicating the buttons that currently appear in the toolbar.

Note: The top-to-bottom order of the listed toolbar buttons reflects the left-to-right order in the current toolbar.


Pronto Toolbar Definitions

Add

Add to Address Book

Add to List

Attach file(s)

Cancel button

Cancel Compose

Cascade windows on the Desktop

Check spelling of a message

Close window on Desktop

Compose a new message

Copy

Copy message(s) to folder

Copy the selected text

Cut the selected text

Delete from Address Book

Delete from list

Delete message(s)

Disable Rule

Edit later

Edit list

Edit note

Export folder

File message in folder

Find the specified text

Folder button

Forward a message

Get Help

Import folder

Modify alias and address

Move message(s) to folder

New mail has arrived

New mail indicator

OK button

Open a folder

Open Address Book

Open folders popup

Original button

Paste text from the Clipboard

Print a message

Remove

Repeat last find/replace action

Reply to a message

Reply to all messages

Scroll up list

Scroll down list

Send button

Show full message header

Show no message header

Show partial message header

Tile windows on desktop

Update mail and folders

View the next message

View the previous message


Pronto E-Mail with Multiple Users

By default Pronto E-Mail is set up for single user operation only. However, if several people share the same PC, you may want to provide a secure mailbox for each one.  The following directions describe how to configure Pronto E-Mail so that multiple users can share a single installation.

1.	Create a directory for the user's e-mail files.

•	If you are upgrading from PC-NFSpro E-Mail version 1.x or SelectMail, you can install the Pronto E-Mail files in the user's existing e-mail directory, for example c:\mail\jill

•	If this is a new installation, create a new directory.  For example, enter the following DOS commands:

mkdir c:\mail

mkdir c:\mail\jill

Note: Create a separate directory for each user on the PC.

2.	Copy the Pronto E-Mail files into the new user's directory.

The \solarnet\etc\profile directory contains all the files needed to create a new e-mail account.  (If you installed to a different location, then substitute the path you used for 'solarnet' in the commands below.)

Copy the files and sub-directories from \solarnet\etc\profile to the user's e-mail directory.  For example:

xcopy c:\solarnet\etc\profile c:\mail\jill /e

It is very important that all the files have write access, so use the attrib -r command to ensure the permissions are set correctly.  For example,

attrib -r c:\mail\jill\*.* /s

3.	 Set up the user's e-mail environment.

The environment can be set prior to starting Windows or from within Windows:

Setting the e-mail environment before starting Windows

Before starting Windows, enter the following command to specify where the user's Pronto E-Mail files are located:

SET PRONDIR=[user's e-mail directory]

For example:

SET PRONDIR=C:\MAIL\JILL

Pronto E-Mail will use this directory for this Windows session.

Setting the e-mail environment from Windows.

You can specify the path to the user's Pronto E-Mail files from within Windows. An easy way to do this is to create program group items for each user. This procedure is described below:

a.	Select the E-Mail icon in the PC-NFSpro or WebScout program group.

b.	Choose File->Copy and select the Program Group into which you want to install the user's Pronto E-Mail icon.

c.	Open the program group that you copied the E-Mail icon to, select the E-Mail icon, then choose File->Properties.

d.	Modify the Description field to identify the icon as being associated with the user account you just created. For example: Jill's E-Mail

e.	Modify the Command Line field to include the path to the user's E-Mail files. For example: c:\solarnet\mail\prontoip.exe -p c:\mail\jill

f.	Press [OK] to save the changes.

Security Note: If you configure Pronto E-Mail for multiple users, make sure that each user has an Entry Password. This will prevent users from accessing other user's messages. To enable the Entry Password a user should choose the Setup->Entry Password menu item, then check the Use Entry Password item and enter a password.


Host computer
Host

The host is the computer that runs the mail server with which Pronto E-Mail communicates. The host downloads mail to the PC and uploads mail from the PC. Pronto E-Mail requires that the host will run POP3 and SMTP.