TIRAMISU FOR WINDOWS NT (NTFS) - SOPHISTICATED DATA RECOVERY - (c) 1996, 97, 98 by Plug'n Play GbR Uwe Gissemann, Dirk Knoblauch - MANUAL - CONTENT 1 OVERVIEW 2 SYSTEM REQUIREMENTS 3 INSTALLATION 3.1 Boot diskette 3.2 Specify swap area 3.3 Drive To RECOVER. 3.4 Copy some or all files to a safe medium 4 RESULTS 4.1 Recover Quality 5 RESTRICTIONS 6 OPTIONS 6.1 Swap Area 6.2 Restrict Sectors 6.3 Logging (Logfile) 6.4 Restart from last /Keep for next session 6.5 LFN (long file name) support 6.6 Fast Identification 7 PARTITION SELECTION WINDOW 8 TROUBLE SHOOTING 8.1 Computer frozen or Runtime Error 8.2 The resulting files contain garbage only 8.3 No partition found at all 8.4 "Restrict sectors" must match previous setting 8.5 Wrong Disk Size 8.6 Get a New Version 9 OTHER FUNCTIONS 9.1 Long file names (LFN) 10 REGISTRATION 11 NO WARRENTY 12 DISCLAIMER 1. OVERVIEW TIRAMISU FOR NTFS is a software for reconstructing data from a crashed NTFS server or workstation drive. It helps when the drive is - hit by a virus - formatted - 'fdisk'ed - zapped by a power failure - damaged by applications - affected by file 'delete' TIRAMISU FOR NTFS scans the drive even when there are physical damages. The found data are analyzed and reconstructed. TIRAMISU can handle drives that are not recognized by the operating system anymore. TIRAMISU FOR NTFS automatically creates a VIRTUAL DRIVE in memory. This virtual drive looks like a usual file manager. You can see the lost directories and files of your crashed drive. Now files and directories can be viewed and copied to a safe medium. The extensive use of our sophisticated pattern recognition technology enables TIRAMISU FOR NTFS to put the right pieces of data together again. Even disks with very few administrative informations left can reach a high recovery quality. TIRAMISU FOR NTFS is NON DESTRUCTIVE and READ ONLY. It does not put any data onto your crashed drive. Recovered data are restored to another destination (disk, diskette, network, interlink). TIRAMISU is run from a DOS diskette or drive. TIRAMISU FOR NTFS works for any NTFS workstation or server platforms. Versions for DOS/WINDOWS and NOVELL are available too. 2. SYSTEM REQUIREMENTS - 386 processor with co-processor and up - 8 MB RAM and up Depending on the size of the drive to be recovered we recommend a 486 with 16 MB RAM. Installing 8 MB of EMS (Version 4) is recommended. 3. INSTALLATION 3.1. Boot diskette Create a boot diskette with a CONFIG.SYS similar to this: 旼컴컴컴컴컴컴컴컴컴컴� 쿯iles=30 � 쿭evice=himem.sys � 쿭evice=emm386.exe ram� 쿏OS=HIGH � 읕컴컴컴컴컴컴컴컴컴컴� Make sure you have specified the correct drive parameters in BIOS setup (Look to section 8.5. Wrong disk size). Boot the computer and start the program TIRAMINT.EXE (best starting point is a good second hard disk). 3.2. Specify swap area By default TIRAMISU FOR NTFS uses EMS as swap area. If for some reason there is no or not enough EMS you can specify a swap area on disk. Select OPTION -> DATA RECOVERY, tag 'DISK', specify path. CAUTION: Do not swap to the drive you intend to recover. You can swap to another computer via INTERLINK if you do not have enough memory or a second hard drive (typical laptop situation). However this should be your last choice because the speed would decrease dramatically. 3.3. RECOVER the drive You can switch between the drives using the TAB key. Hit RECOVER for the drive you want to recover. HD 128 is normaly C: and 129 is D: and so on... 旼컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴커 � File Options Registration Help Registered 14:05:35 � � TIRAMISU FOR NTFS DATA RECOVERY � � SOPHISTICATED DATA RECOVERY (V1.52) STATUS � � (c)'96,'97 by Plug'n Play, Uwe Gissemann � � CLASSIFICATION � 넬컴� HD 128 컴컴� �袴� HD 129 袴袴� Scanning � 납 1022*64* 63 � � 898*15* 62 � � 납 4120704 sec � � 835140 sec � STRUCTURE � 납 2012 MB � � 407 MB � Sectors � 납 RECOVER � � � RECOVER � � Clusters � 납 賽賽賽賽� � � 賽賽賽賽� � Ident � 냅컴컴컴컴컴컴컴켸 훤袴袴袴袴袴袴袴� � � PARTITION � � FET � � Tree � � Virtual Drive � � � � DONE � � � 쿌lt+F3 Close F10 Menu F7 Copy F8 View E:28M 418368 � 읕컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴켸 TIRAMISU FOR NTFS starts processing. Depending on your system's speed and the size of your drive this can take 15 minutes or even up to 8 hours. Finally you will be shown a window containing propositions what the lost NTFS partition(s) might have been. 旼컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴커 � File Options Registration Help Registered 14:05:35 � � TIRAMISU FOR NTFS DATA RECOVERY � � SOPHISTICATED DATA RECOVERY (V1.52) STATUS � � (c)'96,'97 by Plug'n Play, Uwe Gissemann � � CLASSIFICATION � 넬컴��[�]袴袴袴� Select a NTFS partition to recover 袴袴袴袴袴敲 � 납 1� START: 62 BS: 0.5KB (BOOT RECORD APPROVED)  � � 납 � START: 62 BS: 0.5KB SCORE:100.0 � � � 납 � START: 10574 BS: 0.5KB SCORE:25.0 � � � 납 � START: 67646 BS: 0.5KB SCORE:25.0 � � � 납 � START: 68110 BS: 0.5KB SCORE:25.0  � � 냅컴� � � � � OK � Manual � Cancel � � � � � 賽賽賽賽 賽賽賽賽 賽賽賽賽 � � � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 � � Virtual Drive � � � � DONE � � � 쿌lt+F3 Close F10 Menu F7 Copy F8 View E:28M 418368 � 읕컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴켸 Select the entry that describes your lost partition best. THE BEST CHOICE IS USUALLY THE FIRST ENTRY. Entries with a high percentage are better then low ones. It is best to have a BOOT RECORD APPROVED and a high percentage entry describing the same partition (START: 62, BS: 0.5KB in our example above). Please read section 7 ("Partition Selection Window") for further information or if the recovery is not successful. TIRAMISU FOR NTFS continues processing. This can take up to 2 hours. 3.4. Copy some or all files to a safe medium using F7 Now you see the virtual drive and you can view and copy (registered version only) the files to any DOS-available destination by pressing the F7-key. 4. RESULTS The virtual drive is a file manager like window. It will look like this: File Options Registration Help Registered 12:13:11 ��[�]袴袴袴袴袴袴錮袴袴 Virtual Drive 袴袴袴袴袴袴袴袴袴袴袴袴袴袴[]敲 봬ROOT  komprim 21.06.97 07:00 _d_ � 읕�00000005.DIR � RECYCLER 21.06.97 06:50 _d_� � 쳐훛omprim � test 03.06.97 15:58 _d_� � � 쳐�44VFS � $Quota 0 03.06.97 15:34 ___� � � 쳐훎ootdsk � $BadClus 0 03.06.97 15:34 ___� � � 쳐횯OC � $UpCase 131072 03.06.97 15:34 ___� � � 읕횾ATCH � $Boot 8192 03.06.97 15:34 ___� � 쳐훀ECYCLER � $AttrDef 36000 03.06.97 15:34 ___� � � 읕훁-1-5-1 � $Bitmap 104504 03.06.97 15:34 ___� � � 읕횯C0 � $LogFile 4194304 03.06.97 15:34 ___� � 쳐훦est � $MFT 1653760 03.06.97 15:34 ___� � 쳐훦est2 � test2 03.06.97 16:45 _d_� � 쳐훂EMP � TEMP 23.06.97 15:33 _d_� � 쳐횾ROGRA1 � $MFTMirr 4096 03.06.97 15:34 ___� � � 쳐훇INDOW1 � PROGRA~1 03.06.97 15:50 _d_� � � � 쳐훇INDOW1 � $Volume 0 03.06.97 15:34 ___� � � � 읕훋UBEHR1 � AUTOEXEC.BAT 0 03.06.97 15:45 ___� � � � 읕횵mageVue � CONFIG.SYS 0 03.06.97 15:45 ___ �께께께께께께께賈袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴켸 Alt+F3 Close F10 Menu F7 Copy F8 View E:27M 404024 On the left side you can see the directory names. Your data usually can be found below the directory "00000005.DIR". Depending on the drive's condition there might be more dummy directories containing your files. The right part of the windows contains the file and directory entries of the directory you selected on the left side. You can copy (registered version only) the recovered files either from the left or the right side of the virtual drive window. If you want to retrieve the whole drive you should select "ROOT" on the left side and press F7-Copy. 4.1. Recovery Quality Of course the quality of the recovered files depends on the condition of the drive. NTFS formatted drives have a good recoverybility. However, you should check the recovery quality before purchasing TIRAMISU FOR NTFS. The recovery quality of a single file can be checked this way: Select a file in the right part of the window and press the space key. You will see a window like this: File Options Registration Help Registered 12:13:11 ��[�]袴袴袴袴袴袴錮袴袴 Virtual Drive 袴袴袴袴袴袴袴袴袴袴袴袴袴袴[]敲 봬ROOT  komprim 21.06.97 07:00 _d_ � 읕�00000005.DIR � RECYCLER 21.06.97 06:50 _d_� � ��[�]袴袴袴袴袴袴袴袴袴� dialer.exe 袴袴袴袴袴袴袴袴袴袴袴袴� _d_� � 튍ttributes: ______  ___� � 튒ate: 09.08.96 � ___� � 튦ime: 01:00:00 � ___� � 튛ength: 43280 (x0000A910) � ___� � 튖roup: 1238 (x000004D6) � ___� � 튘D: 0 (x00000000) � ___� � 튥ector: 136256 (x00021440) � ___� � 튛ong name: dialer.exe � ___� � �1st cluster: 594253 (x0009114D) � _d_� � 튒ata location: 1 run(s): � _d_� � �31 55 4D 11 09 � ___� � � Ok � � _d_� � � 賽賽賽賽  ___� � 훤�굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇굇暠 ___� � � � 읕횵mageVue � CONFIG.SYS 0 03.06.97 15:45 ___ �께께께께께께께賈袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴켸 Alt+F3 Close F10 Menu F7 Copy F8 View E:27M 404024 Very small files (about 1KB or less) are stored together with the attribute. Their quality is usually perfect anyway. Any other files are stored on another place on hard drive. Choose a "big" file (>1 KB). Check that it has a "Data Location" (31 55... in the example above). Return to the file manager window and VIEW (F8) the file. You should see the content of this file in a hex viewer. HINT: Ascii text files are easiest to check (*.TXT, *.BAT). However, you also can check EXE or DLL files. They start with "MZ" followed by binary data. 5. RESTRICTIONS Since TIRAMISU FOR NTFS is very memory hungry, your PC might run out of memory. If you face this problem, install a memory manager with as much RAM and EMS as possible. Watch the available memory displayed at the bottom line. The value displayed at the far right shows the free RAM. The E:XXX shows the free EMS. The RAM should not go below 50000. You can recover drives up to 8GB. However the actual ability might be limited by the memory available. We are working on further upgrades to improve the handling of bigger drives. "Striping" is not supported. 6. OPTIONS There are several options you can change in the OPTIONS->DATA RECOVERY screen: ��[�]袴袴袴袴� Tiramisu Data Recovery Options 袴袴袴袴袴袴敲 � Swap area: ***CAUTION: Don't swap to the drive � � () EMS you intend to recover! � � ( ) Disk D:\TEMP � � � � [ ] Restrict sectors � � Scan 0 to 0 � � � � Logging to file: � � � � [ ] Restart from last [ ] Keep for next session � � Restart file directory: D:\TEMP � � � � [X] Fast identification � � � � OK � Cancel � � � 賽賽賽賽 賽賽賽賽 � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 6.1. Specify swap area By default TIRAMISU FOR NTFS uses EMS as swap area. If for some reason there is no or not enough EMS you can specify a swap area on disk. Select OPTION -> DATA RECOVERY, tag 'DISK', specify path. CAUTION: Do not swap to the drive you intend to recover. You can swap to another computer via INTERLINK if you do not have enough memory or a second hard drive (typical laptop situation). However this should be your last choice because the speed would decrease dramatically. 6.2. Restrict sectors By default the whole drive will be scanned for NTFS partitions. If for example you *know* that the NTFS partition you want to recover is somewhere between sector 0 and sector 500000 of a 2GB drive (=4000000 sectors) you can specify the area that will be scanned by TIRAMISU FOR NTFS. This will speed up the recovery process. 6.3. Logging (Logfile) Use this option to create a log file of TIRAMISU's processing. This might be interesting for debug purposes. 6.4. Restart from last / Keep for next session The scanning of the drive can take up to several hours. It might be a good idea to keep the results of the drive scan for a future run of TIRAMISU FOR NTFS. For doing this select OPTION -> DATA RECOVERY, tag KEEP FOR NEXT SESSION. If you want to use scan results from a previous session tag RESTART FROM LAST. Specify a directory if you tagged one of these options. You always must select this option BEFORE hitting the RECOVER button. 6.5. Fast Identification By default TIRAMISU FOR NTFS uses fast structure recognition algorithms. In rare situations it might happen that TIRAMISU FOR NTFS does not retrieve the correct partition information. If you don't see the partition you want to recover tag this option off. Please read section 7 "Partition Selection Window" for further information. 7. PARTITION SELECTION WINDOW In this window you have to choose which partition you are going to recover. 旼컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴커 � File Options Registration Help Registered 14:05:35 � � TIRAMISU FOR NTFS DATA RECOVERY � � SOPHISTICATED DATA RECOVERY (V1.52) STATUS � � (c)'96,'97 by Plug'n Play, Uwe Gissemann � � CLASSIFICATION � 넬컴��[�]袴袴袴� Select a NTFS partition to recover 袴袴袴袴袴敲 � 납 1� START: 62 BS: 0.5KB (BOOT RECORD APPROVED)  � � 납 � START: 62 BS: 0.5KB SCORE:100.0 � � � 납 � START: 10574 BS: 0.5KB SCORE:25.0 � � � 납 � START: 67646 BS: 0.5KB SCORE:25.0 � � � 납 � START: 68110 BS: 0.5KB SCORE:25.0  � � 냅컴� � � � � OK � Manual � Cancel � � � � � 賽賽賽賽 賽賽賽賽 賽賽賽賽 � � � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 � � Virtual Drive � � � � DONE � � � 쿌lt+F3 Close F10 Menu F7 Copy F8 View E:28M 418368 � 읕컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴켸 Select the entry that describes your lost partition best. THE BEST CHOICE IS USUALLY THE FIRST ENTRY. Every entry contains the following information: - START: Start sector of this NTFS partition - BS: Block size used by this NTFS partition - SCORE: (entries with high scores are more likely to be valid than others) OR BOOT RECORD APPROVED TIRAMISU uses two different drive structure recognition routines. One searches for signatures ("BOOT RECORD APPROVED") the other uses pattern recognition routines and creates a list of "possible" partitions ("SCORE: XXX%"). Entries with a high percentage are better then low ones. It is best to have a BOOT RECORD APPROVED and a high percentage entry describing the same partition (START: 62, BS: 0.5KB in our example above). Please note that the proposed partitions are not neccessaryly real existing partitions. TIRAMISU uses advanced pattern recognition algorithms to decide which structure was the most likely. If the default choice does not show correct results or you are recovering another than the first partition of a drive with more than one partition you must have a close look at the partition selection window. Example 1 - Problems with the recovery of the one and only partition: The Problem: Your drive had only one partition and this partition was a NTFS partition. The default choice in the "Select Partition" window does show only garbage files. (Please read section "RESULTS" on this.) The Solution: Since there is only one partition the start sector should be somewhere between 0 and 100. Try the entries that have a start sector between 0 and 100. If you still do not get good results try to remember the start sector and the cluster size of your partition. If your drive had only one partition it usually starts at the first sector at the second head at the first cylinder. In our example above we have a drive with 898 x 15 x 62 sectors. The NT partition would usually start at (0, 1, 1). (Cylinders and heads start counting at 0, sectors start at 1). In logical addressing starting at 0 this is sector 62. The "block size" is usually 1 sector (=0.5 KB). It is possible to enter the partition parameters manually in the "Select Partition" window. In our example you would have to enter "62" as the start sector and 512 (0.5KB) as the block size. Maybe you have to try other block sizes too (possible block sizes are 0.5KB, 1.0KB, 2.0KB, 4.0KB). Example 2 - Problems with the recovery of another than the first partition: The problem: You had more than one partition on your drive and you want to recover a different than the first one. The solution: Let's suppose you have a 2GB drive. You remember the following layout: 1 DOS (FAT) partition 500 MB 1 NTFS partition 600 MB 1 NTFS partition 900 MB You want to recover the last NTFS partition. It starts somewhere at 1.1 GB (= sector 2200000). You should look for a partition starting somewhere at about 2200000. As a last choice tag OPTIONS->FAST IDENTIFICATION off. This measure might show you different entries in the "Select Partition" window. Do not hesitate to contact us for support. Provide us information about your drive and the layout you remember and send us a printout of the partition selection window. 8. TROUBLE SHOOTING 8.1. Computer frozen or Runtime error Sometimes you might think the computer is frozen and TIRAMISU FOR NTFS is crashed. Be patient! Some procedures might take up to one hour. If TIRAMISU FOR NTFS crashes you usually get an error code. If the program crashes check the available EMS and disk space. 16 MB ram with 8 MB configured as EMS are good. 8.2. The resulting files contain garbage only If you get only garbage files please read section 7 ("PARTITION SELECTION WINDOW") 8.3. No partition found at all If TIRAMISU FOR NTFS does not find any partition tag off the option "Fast identification". Re run TIRAMISU FOR NTFS. Read section 7 ("PARTITION SELECTION WINDOW"). 8.4. "Restrict sectors" must match previous setting If you selected "Restrict sectors" *and* "Keep for next session" you must enter the same sector range for a further session using "Restart from last". 8.5. Wrong Disk Size A nasty source of problems is a wrong disk size reported from BIOS. Check the size TIRAMISU FOR NTFS thinks your drive has: �袴� HD 128 袴袴� � 1022*64* 63 � � 4120704 sec � � 2012 MB � � RECOVER � � � 賽賽賽賽� � 훤袴袴袴袴袴袴袴� If this size (2012 MB in this example) is not correct you won't get correct recovery results. Reboot your computer and enter the BIOS setup. Let it "auto detect" (if available) the drive size or enter the values manually. If the drive is bigger than 504 MB make sure the LBA mode is enabled. If you still get a wrong drive size try this (experts only!): - make a backup of the very first sector (physical sector 0,0,1) - Overwrite the very first sector (512 bytes) with zeros. You can use a disk editor like Norton's DISKEDIT for this task. Reboot the computer again. 8.6. Get a New Version Download a new version from our Internet site (address below). If you find any bugs, please send a description to one of the addresses below or use our support form at "http://www.recovery.de". 9. OTHER FUNCTIONS The FILE menu contains some additional functions. The are described below. 9.1 Long File Names (LFN) TIRAMISU is able to retrieve the WIN-NT long file names (LFN). The recovery itself is done using the short (alias) names. After copying the data to a safe medium you can select FILE->CREATE LONGNAME BATCH. ��[�]袴袴袴袴袴袴� Create Long Name Batch 袴袴袴袴袴袴袴袴敲 � ***CAUTION: DO NOT WRITE THIS FILE TO THE DRIVE YOU � � ARE RECOVERING! � � File name: c:\lfn.bat � � OK � Cancel � � � 賽賽賽賽 賽賽賽賽 � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 You will be prompted for a file name. Type in 'LFN.BAT' for example (CAUTION: Do not write this file to the drive you are just reocvering). The content of the LFN.BAT: 旼컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴� � REM TIRAMISU long name batch created: 19971217 17:41:42 � � REM This batch file renames the recovered file to the long file names � � REM This batch must be started in a WIN NT dos box � � REM Check that the path names are correct � � ren \00000005.DIR\PROGRA~1\WINDOW~1\WINDOW~1 "Windows Messaging" � � ren \00000005.DIR\PROGRA~1\WINDOW~1\ZUBEHR~1 "Zubeh봱" � � ren \00000005.DIR\PROGRA~1\WINDOW~1 "Windows NT" � � ren \00000005.DIR\PROGRA~1\Plus!\MICROS~1\DOKUME~1 "Dokumente" � � ren \00000005.DIR\PROGRA~1\Plus!\MICROS~1 "Microsoft Internet" � � ren \00000005.DIR\PROGRA~1 "Programme" � � ... � � ... � 읕컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴컴� Run this batch under WIN-NT. Make sure it shows the correct path names, especially if you copied your files to a different location. 10. REGISTRATION TIRAMISU IS DISTRIBUTED AS SHAREWARE. FEEL FREE TO COPY, DISTRIBUTE OR UPLOAD IT TO ANY MEDIUM. The unregistered version has all functions for recovering your crashed hard drive. But only the registered version of TIRAMISU allows you to COPY files from your recovered drive. There are two kinds of licenses available: - A limited version that can only be used for a PERIOD OF ONE WEEK. In effect this is a PAY PER USE registration. The fee is DM 295 (approximately US $195). Orders within the European Community add 15% VAT. - An unlimited version that can be used for an UNLIMITED PERIOD at one computer at the same time. The fee is DM 590 (approximately US $390). Orders within the European Community add 15% VAT. The registration procedure is this: - Run TIRAMISU and check if it can restore your data (VIEW your files) - Select REGISTRATION->REGISTRATION. You will be asked to insert a diskette in drive A:. ��[�]袴袴袴袴 Information 袴袴袴袴袴袴敲 � � � Please insert the license or a � � blank diskette in drive A: � � � � � � OK � Cancel � � � 賽賽賽賽 賽賽賽賽 � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 Please have ready a blank formatted 1.44 MB or 1.2 MB diskette. This diskette will become your license diskette later. Be aware that any data on this diskette might be damaged during this procedure. ��[�]袴袴袴袴袴 Confirm 袴袴袴袴袴袴袴敲 � � � Disk in drive A: will be prepared � � now for STEP 1 of registration. � � DATA MIGHT BE DESTROYED! Continue? � � � � Yes � No � � � 賽賽賽賽 賽賽賽賽 � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 If you encounter any problems please try it again using a fresh formatted and error free diskette. If you are running TIRAMISU from diskette do not remove the diskette during the registration process because it is needed for reloading overlays. If you do not want to risk this diskette's data, please terminate the program, put the TIRAMISU program files onto a new diskette and start TIRAMISU again to do the registration. Finally you will be shown a 16- or 17-letter code. ��[�]袴袴袴袴 Information 袴袴袴袴袴袴敲 � � � Your license diskette is prepared � � for registration now. Send us this � � code: � � CPYQ BVVN MHVA VCWX K � � OK � � � 賽賽賽賽 � 훤袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴袴暠 - Submit this code to the TIRAMISU registration service (preferably by fax, use the form you can find in REGISTER.TXT): Tel.: 49-30-292 00 99 or 49-30-78 70 51 58 (Germany) Fax: 49-30-292 60 63 or 49-30-78 70 51 59 Email: data_recovery@compuserve.com http://www.recovery.de http://ourworld.compuserve.com/homepages/data_recovery Address: Plug 'n Play Uwe Gissemann Scharnweberstr. 43 D-10247 Berlin Germany - Specify the kind of license you want to purchase (7 days license or unlimited license). Send the money or credit card information (VISA, MASTERCARD, AMEX or DINERS). - The registration key will be forwarded to you immediately by fax or email after we charged to your account. - After receiving the registration key from us, please insert the prepared diskette. Start TIRAMISU. Select REGISTRATION->REGISTRATION. Enter the received key in the registration screen. - Ready! Now you can use COPY to save your data. IMPORTANT: Label the diskette as your license diskette. You will need it anytime you run TIRAMISU. The license diskette can not be duplicated. This is a copy protection. The limited license allows you to recover data only from one computer. It is not valid for other systems. (This restriction does not apply for the unlimited license.) 11. NO WARRENTY The quality of data recovery that is done by TIRAMISU depends on: - physical condition of the hard drive - fragmentation of the files - grade of the loss of drive informations TIRAMISU data recovery software, as all applications, has limitations. We cannot provide recovery capabilities under certain conditions. Due to the many variables associated with drive corruption, we cannot guarantee recovery in all cases. However, downloading and running the shareware version gives you the closest idea to what we can offer. All customers are recommended to check the files with the build-in quality control (file information and file viewer) before they buy. We do not do refunds. 12. DISCLAIMER PLUG'N PLAY DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE. PLUG'N PLAY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL PLUG'N PLAY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE OR USE OF THE SOFTWARE, EVEN IF PLUG'N PLAY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL PLUG'N PLAY'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY, EXCEED THE LICENSE FEE PAID BY THE BUYER.