Support and Technical Assistance for your SCO Products SCO and others provide a variety of online technical support and information services for SCO products. The SCO World Wide Web site (www.sco.com) and the SCO FTP site (ftp.sco.com) provide a multitude of resources at no charge. These resources include: - Searchable technical articles database - Supplemental patches and updates for specific SCO products - Device drivers for newly released hardware and old hardware - Online Bug reporting form - Archives of freely available software ported to SCO platforms such as Skunkware - Datasheets on SCO products and services - Schedules for Authorized Education Centers (AEC) - Directory of Independent Vendor Products and Services - Information for independent software and hardware developers - About SCO - What's New SCO on Compuserve The SCOFORUM on CompuServe hosts active discussion areas where SCO software and development are presented. In addition, libraries of technical information about SCO products, freely available software, and a mirror of the supplemental patches and device drivers from the SCO ftp site are available in the SCOFORUM area of CompuServe. To use the SCOFORUM, you will need a CompuServe Account and either CompuServe-supplied software, or a third-party communications package. For more information on acquiring a CompuServe account or to get local access phone number, call CompuServe at (800) 524-3388 and ask for Representative #432, or call (614) 457-8600. After you Log onto CompuServe Type GO SCOFORUM. The menus and help system will guide you. SCO Related Usenet Newsgroups There are several SCO related Usenet Newsgroups available if you have Usenet news service from your Internet Service Provider. These newsgroups contain questions, answers, comments and discussion about past, present and future SCO products and services. Check with your ISP or News Administrator to be sure you can receive the following newsgroups: comp.unix.sco.announce (moderated) comp.unix.sco.misc comp.unix.sco.programmer comp.unix.unixware.misc comp.unix.xenix.sco It is also helpful to scan old archives of news articles using the DejaNews server at http://www.dejanews.com. Similarly, other Internet search engines will help you find Usenet or World Wide Web sites and documents that help you learn about and use your SCO systems. Anonymous FTP Anonymous FTP is the traditional way to download files from SCO's web sites. SCO's anonymous ftp facilities include: - Supplemental patches for specific SCO products - Device drivers for old and newly released hardware - Archives of the latest, freely available software ported to SCO platforms (Skunkware) - New and early release system enhancements and tools (Technical Library Supplements) For additional information regarding availability in each of the supplementary software distributions, download the README file located in the FTP root directory. To access the FTP site, use the ftp command in your UNIX or other system as follows: ftp ftp.sco.com Log in as the user anonymous or ftp. Enter your full Internet e-mail address as the password FTP Mail FTPmail is an automated e-mail service which acts as a gateway between electronic mail and FTP, executing FTP commands received by e-mail, and sending back the requested files to the user by e-mail. For complete usage information, use your email program to send mail to ftpmail@sco.com. Leave the subject line blank. Send a one-line message consisting of this word: help Anonymous UUCP If you have configured UUCP on your system, you can access the sosco (US) or scolon (UK) machines to download the supplementary distribution files located in the usr/spool/uucppublic directory. When you access the SCO UUCP system, you can reach all the same files that are available via ftp. UUCP access phone numbers: In Canada, the United States, Pacific Rim, Asia, and Latin America: Telephone numbers: v.32, v.32bis modems: + (408)425-3502 Telebit Trailblazer + (408)429-1786 Machine name: sosco Login name: uusls (note the fourth character is a Lovercase L) Password: No Password In Europe, the Middle East, and Africa: v.32 modem: +44 (0) 1923 222681 Dowty Trailblazer +44 (0) 1923 210911 Machine name: scolon Login name uusls (note the fourth character is the letter l) Password: bbsuucp InfoFax InfoFAX is a FAX-back service. InfoFAX contains copies of the most commonly requested Technical Articles, educational offerings, and product info. Use your Touch-tone phone and FAX machine to call telephone number: +(408) 427-6800. The system will answer and provide instructions on how to access technical support information. SCO Online Support (SOS) System SOS is a menu driven BBS program that provides a character-based, front-end for ease of use for those who do not have a Web browser or Internet access. SCO's Online Support (SOS) system contains similar information to that available on SCO's World Wide Web site. Use your terminal, or terminal emulator program, modem, and third-party communications package. The cu (C) command (for SCO XENIX and SCO UNIX systems) will work, but there are a number of free and commercial terminal emulation programs that work better. To download supplemental patches, your third-party communications package must support XMODEM, YMODEM, ZMODEM, or kermit transfer protocols. In Canada, the United States, Pacific Rim, Asia, and Latin America: Telephone numbers: v.32, v.32bis (408) 426-9495 Telebit Trailblazer (408) 426-9525 In Europe, the Middle East, and Africa: Hayes Acura 288 v. 32, v.32 bis and v.3 +44 (0) 1923 210888 You can also access SOS via the Internet using the telnet command: telnet sos.sco.com Additional Support Resources SCO Authorized Support Centers can provide fee-based technical assistance on SCO products. See www.sco.com/support. Or you can ask your local SCO products and services provider for a recommendation. Asking for a recommended service provider in the Usenet newsgroups or the Compuserve SCOFORUM is also likely to get good results. Finally, if you prefer, call SCO Services Sales at 800-726-8649 for a referral. Skunkware Support SCO does not provide technical support for Skunkware components. In general, you should refer to the Usenet newsgroups (see above) or contact the authors of the individual packages, if they offer such help in the README's for those packages. We are interested in your comments. If you have problems with a Skunkware package, which you feel are specific to the SCO version, you can visit our website at http://www.sco.com/skunkware and check for updated versions or other special information.