.c1.Trouble Shooting              E

o    .c2.HOW TO GET    SUPPORT
    The user of the CUPL product may need to have some questions 
    answered or get help with the package in some way. If problems are 
    encountered, LDI customer support may be contacted.  There are 
    several ways to do this.

    By Telephone (305) 974-0967

    By FAX (305) 974-8531

    Via Customer Support Electronic Bulletin Board Service (BBS) 
        (305) 974-0612

    The BBS requires that a modem be attached to a terminal or a 
    computer. The BBS can be dialed, and messages may be left for the 
    customer support staff.  Additionally, files may be uploaded for 
    review at LDI.

        Baud: 300, 1200, 2400
        Parity: None
        Data Bits: 8
        Stop Bits: 1
        Password: user-defined

    Special Interest Groups (SIGS) are also available. These can be a 
    great source of information.

    If assistance is needed with using CUPL, it is a good idea to 
    contact your local dealer or distributor first, for their 
    suggestions as to how to proceed.

o    Contacting Customer Support

    Before contacting Customer Support, make sure to collect the 
    following information:

    Make sure that you have a semicolon at the end of each statement. 
    You would be surprised at the number of files we get that contain 
    only this problem.  Examine the header section of the PLD file in 
    particular since a missing semicolon in this area will often cause 
    strange results.  Check to make sure that all comment blocks are 
    closed.  Many times designers start a comment with /* but forget to 
    close it with */.  What happens is that the compiler continues 
    reading until it finds an end of comment marker */.  Everything read 
    is considered a comment and is therefore invisible to the compiler.

    The CUPL serial number: This enables us to know if there is a known 
    problem with your version.

    The CUPL version number.  The device mnemonic that you were using 
    when you encountered the problem.  Fax a copy of the PLD file or 
    upload the file to the BBS. Uploading the file is better because we 
    can test it. Make sure to send the entire file.  Sometimes, a 
    problem will seem to be caused by one thing but it is actually 
    caused by something else.