Did Not Respond in the Allotted Time
Symptoms
When you try to connect to Direct Banking to download statement information and/or send payment information, you receive one of the
following error messages:
Money could not complete the call because Online Services did not respond in the allotted time. Please try your call again. or
The call timed out because the server did not respond in a reasonable amount of time. Please try your call again later.
Cause
The most common cause of this error is that your financial institution's Online Services provider is experiencing a higher than normal call volume. If you have connected successfully in the past and have made no changes to your system, such as installing new software(i.e. a modem), this is the most likely cause.
This can also be caused by incorrect modem settings.
Resolution
If you have successfully connected in the past, try your call again, several times if necessary. If you continue to experience this error, try calling at a different time of day. You may also want to contact your financial institution to see if they are aware of any problems on the server.
If it is not caused by a server problem, there are several changes you can make to your modem configuration that may help resolve this error. Refer to the More Information section, below, for instructions on how to make these changes.
NOTE: If you experience this error when Money is making a connection via the Internet, contact your Internet Service Provider for modem troubleshooting steps.
- Lower the baud rate used by your modem to connect to the server.
- Lower the port FIFO buffer settings.
- Disable flow control.
- Disable error control.
- Install and use a Standard modem driver.
NOTE: This should not be required if you have successfully connected in the past.
For the latest information on this error message, please see the Microsoft Knowledge base article: Money 99 Err Msg: Did Not Respond in the Allotted Time at http://support.microsoft.com/support/kb/articles/q184/6/78.asp.
More Information
To change your modem settings when making a direct modem connection in Money, follow the steps outlined below. Step through these changes one at a time, adding each change on top of any previous changes (cumulatively), until you resolve the error.
Lower The Baud Rate
1. In the left pane of the Online Financial Services area for this financial institution, click Connect, and then click the Connect, Get Statements, or Send Payments button (buttons depend on the services you have set up).
2. Click Modem Properties.
3. On the General tab, note the COM port listed. This information may be used in later troubleshooting.
4. Note the Maximum Speed listed for this modem. Lower this speed to 9600 and select the Only Connect At This Speed check box, if available.
5. Click OK and try the call again.
6. If this does not resolve the error, repeat steps 1 through 3 and lower the modem speed to 2400.
NOTE: When lowering the modem speed to 2400, you should also turn off error control, following the steps outlined in the next section.
Disable Error Control
1. In the left pane of the Online Financial Services area for this financial institution, click Connect, and then click the Connect, Get Statements, or Send Payments button (buttons depend on the services you have set up).
2. Click Modem Properties.
3. On the Connection tab, click the Advanced button.
4. Clear the Use Error Control checkbox.
5. Click OK twice and try the call again.
Disable Flow Control
1. In the left pane of the Online Financial Services area for this financial institution, click Connect, and then click the Connect, Get Statements, or Send Payments button (buttons depend on the services you have set up).
2. Click Modem Properties.
3. On the Connection tab, click the Advanced button.
4. Clear the Use Flow Control checkbox.
5. Click OK twice and try the call again.
Lower The Port FIFO Buffer Settings
To lower the port FIFO buffer settings in Windows 95 or Windows 98, follow these steps:
1. In the left pane of the Online Financial Services area for this financial institution, click Connect, and then click the Connect, Get Statements, or Send Payments button (buttons depend on the services you have set up).
2. Click Modem Properties.
3. On the Connection tab, click the Port Settings button and note the
current settings.
4. Lower both buffer settings to Low and attempt to connect again.
NOTE: When finished troubleshooting, if this did not correct the problem, return the settings to those previously noted or click Defaults to reset the buffer defaults.
5. Click OK twice and try the call again.
You cannot lower the port FIFO buffer settings in Windows NT. Instead, you can disable the FIFO buffer settings as a troubleshooting step. To accomplish this, follow these steps:
1. On the Windows taskbar, click the Start button, point to Settings, and then click Control Panel.
2. Double-click Ports.
3. Select the com port for your modem, as noted previously, and click Settings.
4. Click the Advanced button and clear the FIFO Enabled checkbox.
NOTE: When finished troubleshooting, if this did not correct the problem, repeat these steps and make sure the FIFO Enabled checkbox is checked.
5. Click OK twice, and then click Close.
6. Try the call again.
Install And Use A Standard Modem Driver
To install a Standard Modem driver in Windows 95 and Windows 98, you must determine if you can assign the port used by your modem to a modem driver. If the General tab of the Modem Properties dialog box designates the Port field with a drop-down list-box as Communications Port (COMX), where X is a number, you can install a standard modem driver to use as a test driver with Money.
However, if the Port field simply indicates COMX, this means that the COM port used by your modem is configured by software. If this is the case, you cannot install a standard modem driver for your modem.
NOTE: You may want to contact your modem manufacturer to see if they can help configure your modem to use a standard COM port.
To install a Standard Modem driver in Windows 95 or 98, follow these steps:
1. On the Windows taskbar, click the Start button, point to Settings and then click Control Panel.
2. Double-click the Modems icon.
3. Click Add.
4. Make sure the Don't Detect My Modem; I Will Select It From A List checkbox is checked and then click Next.
5. In the Manufacturers list box, select (Standard Modems) and select Standard 9600 bps Modem in the Models list box. Click Next.
6. In the Select The Port To Use With This Modem list box, select the communications port you noted previously and click Next.
7. Click Finish and close the Modem Properties dialog box and Control Panel.
On a Windows NT system, you cannot tell from the General Tab of the Modem Configuration General Tab if your COM port is configured by software or not, as the Port field displays the same information either way. To install a Standard Modem driver in Windows NT, follow these steps:
1. Click the Start button, point to Settings and then click Control Panel.
2. Double-click Modems.
3. Click Add.
4. Make sure the Don't Detect My Modem; I Will Select It From A List checkbox is checked and then click Next.
5. In the Manufacturers list box, select (Standard Modems) and select Standard 9600 bps Modem in the Models list box. Click Next.
6. When asked On Which Port Do You Want To Install It?, note the Com port listed below.
a. If the Port you noted previously is listed, click the Selected Port option, click the appropriate COM Port and click Next.
b. If the Port you noted previously is not listed, click the All Ports option and click Next.
7. Click Finish and close the Modem Properties dialog box and Control Panel.
To select the new Standard Modem driver in Money, follow these steps:
1. In the left pane of the Online Financial Services area for this financial institution, click Connect, and then click the Connect, Get Statements, or Send Payments button (buttons depend on the services you have set up).
2. In the Modem: dropdown list-box, select the Standard 9600 bps Modem.
3. Try the call again.