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Diagnostic Error Codes

Data Lifeguard Tools 11.0 and 10.0 Error Codes
** If you encounter the same error code more than once after re-testing, we recommend for you to create an RMA.

Error codeExplanationDefinitionStatus
000No Errors FoundSuccessful operation. The drive is defect free.No Errors
100No Errors FoundSuccessful operation. The drive is defect free.No Errors
101Unknown ErrorAn unknown error has occurred during testing. This may be an anomaly. Check connections and retest. If the error repeats, replace the drive.Re-Test Drive
102Seek TimeoutA Seek command did not complete in the time allotted for its completion. This may be an anomaly or a defect with the drive. Retest. Replace the drive if the error repeats.Re-Test Drive
103Write Fault ErrorA Write command during the test has failed to complete. This may be due to a media or read/write error. It may also be due to a defective connection. Retest after checking the connections. Replace the drive if the error repeats.Re-Test Drive
104Drive Not ReadyThe drive did not properly respond to test commands. This may be due to a defect with the drive or the drive may not have responded properly due to a bad connection. Check cabling and retest. Replace the drive if the error repeats.Re-Test Drive
106Track 0 ErrorTrack 0 was not properly detected. Track 0 on the drive must be accessed to perform parts of various internal tests. Track 0 also holds information about the drive. This error may have internal and external reasons. Retest. Replace the drive if the error repeats.Re-Test Drive
107Check Sum ErrorAccumulated test data on the drives is corrupted. Check cabling & retest. Replace the drive if the error repeats.Re-Test Drive
108Seek Not CompleteA Seek command did not complete in the time allotted. This may be an anomaly or a defect with the drive. Retest. Replace the drive if the error repeats.Re-Test Drive
112IRQ TimeoutInterrupt ReQuest Interrupt signal not received. An interrupt command to perform a specific task failed to complete. This may be due to an internal error or to a failed connection which did not allow the interrupt command to be sent to the drive properly. Check cabling and retest. Replace the drive if the error repeats.Re-Test Drive
115ICRC ErrorUltra DMA CRC error. Data sent between the host computer and the drive has been corrupted. If the system cannot properly handle a drive running a specific Ultra ATA rate such as ATA100, the data may become corrupted. To run in ATA 66 and ATA100 rates, an Ultra ATA 80 -conductor cable must be used. Check cabling & retest. May need to run DLGUDMA to set the drive to a slower speed or replace the IDE cable. You may also want to reroute your IDE cable away from sources of electronic bus noise such as your CPU, Power Supply, etc.Re-Test Drive
116IDNF ErrorAddress Not Found Error. The Identify Drive Command has not received an acceptable response from the drive. This may be due to a defect. Ensure that you are using the latest version of DLGDIAG and that your cable is in good working condition. Retest. Replace the drive if the error repeats.Re-Test Drive with latest DLGDIAG
117Uncorrectable ECC ErrorUncorrectable Error Correction Code (ECC) Error. There could be media errors present on this drive. If the automatic repair feature is unable to repair these errors, replace the drive.Replace drive if unable to correct error
118DAM ErrorData Address Mark (DAM) Error. There may be media errors present on this drive. If the automatic repair feature is unable to repair these errors, replace the drive.Replace drive if unable to correct error
120Unknown ErrorAn unknown error has occurred during testing. This may be an anomaly. Check connections and retest. If the error repeats, replace the drive.Re-Test Drive
121Servo ErrorServo error. This error is most likely an internal malfunction of the drive and not related to the condition of the cables etc. Retest and replace the drive if the error repeats.Re-test
132Command ErrorCommand Aborted. Please ensure that you are using the version of DLGDIAG corresponding to either newer or older Western Digital drives.Re-test Drive with appropriate DLGDIAG
133Illegal IDFW overlay not found. The information file, which holds the data pertaining to this drive, is corrupted or missing. Replace the drive.Re-test Drive
134Busy TimeoutTimeout from checking busy bit. The drive has not responded back in the time allotted. This may be due to a defect with the drive or a bad connection. Check cable & retest. Replace the drive if the error repeats.Re-test Drive
135DRQ TimeoutTimeout from checking Data ReQuest Timeout (DRQ) bit. The drive has not responded back in the time allotted. This may be due to a defect with the drive or a bad connection. Check cable & retest. Replace the drive if the error repeats.Re-test Drive
136Bad SectorSector Marked Bad Error. There may be repairable media errors on a platter. The automatic repair feature can attempt a repair if possible. You may need to rescan to ensure that the repairs were effective. Replace the drive if the repair fails.Re-test Drive
137Relocated SectorSector Relocated. There may be repairable media errors on a platter. The automatic repair feature can attempt a repair if possible. You may need to rescan to ensure that the repairs were effective. Replace the drive if the error repeats.Re-test Drive
138Still Busy TimeoutTimeout from checking busy bit. The drive has not responded in the time allotted. This may be due to a defect with the drive or a bad connection. Check cable and retest. Replace the drive if the error repeats.Re-test Drive
148Not SelectedDrive not selected. The drive may not have been accessed properly possibly due to a bad connection. Replace your cable and retest. Replace the drive if the error repeats.Re-test Drive
159SMART ErrorSelf Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. The drive is defective. Replace.Replace Drive
163Unknown ErrorQueued command timed out. The command set to be executed has timed out. This may be a drive issue, however it may be related to a defective connection. Replace your cable and retest the drive. Further errors indicate a defective drive. Replace.Replace Drive
200Drive Not TestedSupported WD drives are initialized with this status. This is the pretest initialization code which indicates a drive is ready to be tested, but has not yet been tested.Re-test Drive
201Non-WD DriveThe drive does not have a WD serial number. This error can occur on non-Western Digital drives. It may also happen when the wrong version of DLGDIAG is used. It is also possible to see this error on defective Western Digital drives.Re-test Drive with appropriate DLGDIAG
202Drive Not SupportedOlder Western Digital drives are not supported by the DLGDIAG version being used. Use the appropriate version. Version 4.12 for older drives and version 5.00 for current drives. Non-WD drives are not supported.Re-test Drive with appropriate DLGDIAG
204Missing Log FileThe log file that existed at startup of DLGDIAG has been moved or no longer exists. Create and use a new DLG Tools diskette.Re-test Drive with appropriate DLGDIAG
205Aborted By UserTest was aborted by the user (Alt-X pressed during a test).Re-test Drive
206Memory Allocation ErrorUnable to allocate memory for program structures. Please ensure that you are not loading any other DOS level files from the floppy prior to running DLGDIAG. This error may also appear if the floppy has been infected by a hidden virus. Check your floppy and retest.Check Floppy and use appropriate DLGDIAG
207Critical Resource ErrorUnable to locate and/or use a system resource (e.g. - printer). The printer may not be attached or turned on. This error may also be related to memory issues. Please ensure that you are not loading any other DOS level files from the floppy prior to running DLGDIAG. This error may also appear if the floppy has been infected by a hidden virus. Check your floppy and retest.Check Floppy and use appropriate DLGDIAG
209Self Test Failed To RunSMART Self Test failed to start when executed. The drive has not responded to the SMART test request. The drive has failed and must be replaced.Replace Drive
210Self Test IncompleteSMART Self Test failed to complete (e.g. -- timed out). The failure to complete the test indicates a failed drive. Replace.Replace Drive
2112-9 Uncorr ECC ErrorsError Correction Code (ECC) 2 through 9. A number of ECC errors (between 2 through 9) have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard repair option for additional error correction. Retest the drive with Data Lifeguard.Re-test and Repair Option DLGDIAG
21210+ Uncorr ECC ErrorsError Correction Code (ECC) 10+. At least ten ECC errors have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard for additional error correction. Re-test the drive with Data Lifeguard.Re-test Drive
2132-9 DAM ErrorsData Address Mark (DAM) 2-9. Several instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
21410+ DAM ErrorsData Address Mark (DAM) 10+. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
2152-9 IDNF ErrorsIdentified Data Not Found (IDNF) 2-9. Several instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
21610+ IDNF ErrorsIdentified Data Not Found (IDNF) 10+. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
2172-9 SERVO ErrorsSERVO 2-9. SERVO is data on track location. Several instances of track information could not be found. Drive should be replaced.Replace Drive
21810+ SERVO ErrorsSERVO 10+. SERVO is data on track location. Ten or more instances of track information could not be found. Drive should be replaced.Replace Drive
219Drive Cable ErrorFailure during cable test. The cable is loose, broken, or not plugged in. Recheck your connections and replace the cable. Retest the drive.Re-test Drive
220Drive is LockedSecurity feature of the drive reports locked status. Some vendors use the security feature to ensure the usage of only specific drives in their system, or the drive may have been locked by a user using a third party utility to enable this feature. The same utility and the original code used to lock the drive are necessary to unlock this drive. Please contact the system vendor for the above-mentioned information.Contact System Vendor
221Test Not SupportedCertain older drives do not support certain SMART Self Tests. Please ensure that you are using the proper version of DLGDIAG.Re-test with appropriate DLGDAIAG
222Drive Failed the TestThe drive has failed the SMART test. Replace the drive.Replace Drive
223Errors RepairedErrors found, but have been repaired successfully. There were media errors that were within the repair capabilities of DLGDIAG. The drive should now be defect free.Test complete Defect Free
224Errors not RepairedErrors found and have not been repaired. There were too many errors found on this drive to be repaired. Replace the drive.Replace Drive
225Too Many Errors FoundError count reached a threshold value. There are too many errors detected on this drive to be repaired. Replace the drive.Replace Drive
226Sector Relocation ErrorFailure to relocate a sector during drive repair. The drive has to be replaced.Replace Drive
227SMART Not SupportedSelf Monitoring, Analysis, and Reporting Technology (SMART) Certain older drives do not support SMART. Please ensure that you are using the appropriate version of DLGDIAG. If the errors continue, replace the drive.Re-test with appropriate DLGDIAG
0001 - 0008, 0015SMART ErrorSelf Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. The drive is defective.Replace Drive
0009 - 0014SMART ErrorSelf Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. Retest the drive. Replace the drive if the error repeats.Re-test Drive

If the error code you encountered is not found from the list above, please contact us.


Data Lifeguard Tools 2.8 Error Codes
** If you encounter the same error code more than once after re-testing, we recommend for you to create an RMA.

Error codeExplanationDefinitionStatus
199Error code for Online DiagnosticThe Online Diagnostic has determined the drive needs to be tested by our Data Lifeguard Tools.Re-Test Drive
203DRM Attribute too low before media scan.Drive Reliability Monitor. An onboard defect counter has determined the drive has too many errors and should be replaced.Replace Drive
204DRM Attribute too low after media scan.Drive Reliability Monitor. An onboard defect counter has determined the drive has too many errors and should be replaced.Replace Drive
207SMART status failed before the media scan.Self Monitoring, Analysis, and Reporting Technology. This is a monitoring system, which stores all errors, retries, and power on hours. Computers with S.M.A.R.T. enabled help you monitor a drive's internal status through diagnostic commands. In order for S.M.A.R.T. to report if a drive has failed, it must be enabled as a system option. Drive should be replaced. Replace Drive
208SMART status failed after the media scan.Self Monitoring, Analysis, and Reporting Technology. This is a monitoring system, which stores all errors, retries, and power on hours. Computers with S.M.A.R.T. enabled help you monitor a drive's internal status through diagnostic commands. In order for S.M.A.R.T. to report if a drive has failed, it must be enabled as a system option. Drive should be replaced. Replace Drive
209Previous Error Code not foundData Lifeguard Diag could not determine a previous error code. Please re-test the drive with Data Lifeguard. Re-Test Drive
210Self Test FailedThe drive's internal self-test reported unrepairable errors. Drive should be replaced. Replace Drive
211Self Test Never CompletedThe drives internal self-test could not complete due to unrepairable errors. Drive should be replaced.Replace Drive
212Error while relocating TARE sectors.Transparent Auto RElocate. An error was reported by the drive during the Write command (to cause the auto-relocation) or the Read Verify command (to verify the relocation happened).Replace Drive
2132-9 DAM ErrorsData Address Mark (DAM) 2-9. Several instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
256ECC 1Error Correction Code. An error has been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard repair option for additional error correction. Please re-test the drive with Data Lifeguard. Re-Test Drive
257ECC 2-9Error Correction Code. Between two to nine errors have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard repair option for additional error correction. Please re-test the drive with Data Lifeguard.Re-Test Drive
258ECC 10+Error Correction Code. At least ten errors have been detected. ECC is a hardware correction technique that corrects errors. If ECC occurs, use Data Lifeguard for additional error correction. Please re-test the drive with Data Lifeguard.Re-Test Drive
356DAM 1Data Address Mark. One instance of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
357DAM 2-9Data Address Mark. Several instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
358DAM 10+ Data Address Mark. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
456IDNF 1Identified Data Not Found. One instance of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
457IDNF 2-9Identified Data Not Found. Several instances of information on data positioning and location could not be found. Drive should be replaced. Replace Drive
458IDNF 10+Identified Data Not Found. Ten or more instances of information on data positioning and location could not be found. Drive should be replaced.Replace Drive
550Abort CmdAbort Command. A command executed by Data Lifeguard Tools was rejected. Please re-test the drive with Data Lifeguard.Re-Test Drive
556SERVO 1SERVO is data on track location. One instance of track information could not be found. Drive should be replaced.Replace Drive
557SERVO 2-9SERVO is data on track location. Several instances of track information could not be found. Drive should be replaced.Replace Drive
558SERVO 10+SERVO is data on track location. Ten or more instances of track information could not be found. Drive should be replaced.Replace Drive
570No RecalibrationRecalibration command failed. This error occurs when the drive could not read Track Zero.  A clicking noise can indicate that this error has occurred. Drive should be replaced. Replace Drive
580Missing InterruptAn interrupt request failed during the test process. Drive should be replaced.Replace Drive
581Write FaultWhen either writing zeros or relocating a sector, the Write command failed. Drive should be replaced.Replace Drive
582Drive Not ReadyInternal communication issue. The drive has detected an unstable condition, possibly an incorrect spin speed. Drive should be replaced.Replace Drive
584Diag Command ErrorDuring a Quick Test, the sefl-test failed. Drive should be replaced.Replace Drive
585Busy TimeoutDuring a read verify, a command could not be completed. Please re-test the drive with Data Lifeguard. Re-Test Drive
586DRQ TimeoutData ReQuest Timeout. Data request has timed out when writing to the drive. Drive should be replaced. Replace Drive
587Bad SectorThe previous relocation of a sector has failed. Drive should be replaced. Replace Drive

If the error code you encountered is not found from the list above, please contact us.

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This page was modified on Thursday, October 02, 2003