There was a hardware failure in the modem (or other connecting device).
Your modem (or other device) is not responding because of the following: ò The modem is either turned off, malfunctioning, or is not securely connected to your computer.
To resolve this problem, do the following: ò Reset your modem. For more information, consult your hardware documentation. ò If you are using an external modem, ensure that you are using a proper serial cable, and that it is connected securely. You might want to try replacing the modem cable. Also, if you are using an adapter to connect your external modem to your serial port, ensure that the adapter is wired properly for modem communication. For example, a 9-to-25 pin adapter for a mouse does not work properly with a serial network connection. ò Test the serial port or multiport adapter, and replace it if necessary. ò Ensure that the handshaking options for the modem are configured properly. Consult your hardware documentation for information about different handshaking options available for your modem. ò If your modem is not supported by Network and Dial-up Connections, switch to a supported modem. For the most up-to-date list of supported modems, see the Hardware Compatibility List at the Microsoft Web site (http://www.microsoft.com/) or on the Windows 2000 CD in the Support folder. ò Verify that another application, such as HyperTerminal, is not using the communications port. If the port is being used, subsequently starting Network and Dial-up Connections might cause this message to appear. ò For more information, see the Support section at the Microsoft Web site (http://www.microsoft.com/).