1) What is the latest version of AutoSync ? 2) AutoSync is not working for me what's wrong ? 3) HackMaster looks funny on my PalmOS 3.5 Device(Like the PalmIIIc), What's Wrong ? 4) I am having a problem how do I get help ? 1) What is the latest version of AutoSync ? =========================================== AutoSync 1.5 AutoSync Helper 1.2 2) AutoSync is not working for me what's wrong ? ================================================ If Next Scheduled AutoSync will display reads "No AutoSync Pending" a) Make sure Auto Sync Active is Checked on the Main Screen b) Set Schedule one or Schedule two to your desired Schedule. Making sure that schedule is Active (Checked) If the sync time is reached and the sync does not occur then check the following. On a Powered Cradle Palm Device such as a PalmV or PalmIIIc ----------- a) Is the Palm Device in the cradle when sync time is reached b) Is the Palm cradle plugged in so the Palm Device is charging when in the cradle ? If not then AutoSync can not detect the cradle. Either plug in the cradle or use AutoSync Helper described in the next section for other Palm Devices On Other Palm Devices --------------------- a) Is HackMaster and AutoSync Helper installed ? b) Is AutoSync Helper Activated in HackMaster (Check Mark must be selected to activate) c) Is "Disable PalmV Cradle Check" active ? (This feature is required for devices that to not have a charging cradle) d) Have you tried WakeUp Sensitivity of 4 sec and 6 sec ? All Devices ----------- a) Have you tried disabling all hack, performing a soft reset and enabeling only AutoSync Helper to determine if you have a conflict with another hack ? b) Is the HotSync application running on you PC ? 3) HackMaster looks funny on my PalmOS 3.5 Device (Such as the Palm IIIc), What's Wrong ? ========================================================= Hackmaster's [?] and [+] marks next each installed application do not properly display on a PalmOs 3.5 device. This is a know bug in hackmaster that the author is aware of. The author of HackMaster states that a new version will be released soon. Hackmaster still functions with these display bugs. Simply select the two lines to the right of the Hack label to access the screens. Exmaple: [?] accesses the About screen and [+] accesses the preferences PalmOS 3.1 [ ] AutoSync Helper [?] [+] PalmOS 3.5 [ ] AutoSync Helper --- --- For more information visit http://www.daggerware.com for the latest information about HackMaster. The author states that a new version of Hackmaster will be released soon. In the mean time you may wish to try EVPlugBase which is a Hackmaster clone application. Visit PalmGearHQ to find a copy of this alternative applicaiton. http://www.palmgear.com 4) I am having a problem how do I get help ? ======================================================== If you have a problem with AutoSync that the above descriptions do not help please email support@rgps.com Include the following a) Type of Palm Device b) Version of Palm OS (Access the Application Launcher and check Menu->Info->Version) c) List the Hacks you have Installed d) List the applications you have installed e) How far is AutoSync getting ? (Do you get the auto sync alarm, do you see the autosync count down screen) f) How much memory is available on your device ? g) What version of AutoSync and AutoSync helper are you using ? Please use the latest version.