Frequently Asked Questions
Content:
- Distribution and packaging:
- May I (or my company) distribute ReGet Deluxe?
- Where may I find the user license?
- General issues:
- I am a web-master, how can I place a link
to your site?
- What does it take to qualify as beta-tester?
- I found a bug in ReGet Deluxe. What should I do?
- How can I get the log of download?
- Connectivity issues:
- How does resume in FTP work?
- How does resume in HTTP work?
- What is the PASV mode (passive mode)?
- How does "Smart Rollback"
work and what is it all about?
- Can ReGet Deluxe download from
online files storages (like idrive.com, myspace.com, etc.)?
- How can I download a file from HTTPS server?
- Proxy-servers and firewalls:
- Why isn't the file size displayed when downloading
files from FTP via Microsoft Proxy Server?
- I download from FTP-server with broken
downloads resume-support via proxy-server, but ReGet Deluxe
always starts downloading from the beginning. Why?
- How to find proxy settings?
- Can ReGet Deluxe work with SOCKS proxy?
- I use Wingate or Firewall programs, what should
I configure to download with ReGet Deluxe?
- Using ReGet Deluxe issues:
- What operating should I use for ReGet Deluxe
to work properly?
- How do I specify a username and password for my
download?
- There is no "Download using ReGet Deluxe"
option in context menu of my browser. What's wrong?
- How do I disable ReGet Deluxe for a particular
link or site?
- How does Integration in Opera
work?
- What does Error [5] LocalFileWrite mean?
- When I try to run ReGet Deluxe nothing happens
- why?
- Downloading problems:
- Why can't I download Windows Update
with ReGet Deluxe?
- I can't retrieve files from an FTP-server,
what should I do?
- I am using Napster and ReGet Deluxe cannot
download from it.
- When I try to download mp3 file from MP3.com or
another server, it automatically opens with my music player (WinAmp,
etc) and not being downloaded with ReGet Deluxe.
- Why can't I download group of
files by mask from FTP-servers sometimes?
- Why can't ReGet Deluxe sometimes retrieve
files from Web-servers, and my browser can?
- Security issues:
- What information does ReGet Deluxe send about
me and my system?
- I've heard rumors about privacy
concerns with ad-sponsored software. What can you tell me about
that?
- Can ReGet Deluxe scan files for viruses?
- Useful Tips:
- How to get quick access to dialup properties?
- How to switch the splash screen off?
- Distribution and packaging:
- Question:
- May I (or my company) distribute ReGet Deluxe?
Answer:
- The short answer is "NO". The long answer is that you need our
written permission to redistribute ReGet Deluxe (this includes,
but not limited to publishing on www-server, ftp-server) for free
or charging a fee. Please contact pr@reget.com
for details.
We recommend you to link:
http://www.reget.com/redir/redir.asp?lang=default&product=dx&link=free
The reason we ask you not to link the .exe
file is that we want to make sure that when users download ReGet
Deluxe, they download the newest version, and unless you subscribe
to our newsletter, we won't be able to update you when the new
version is released.
If you made a review of ReGet Deluxe and published it somewhere,
please let us know.
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- Question:
- Where may I find the user license?
Answer:
- You can find it in the ReGet Deluxe directory under the name
"license.rtf".
Back to the Content
General issues:
- Question:
- I am a web-master, how can I place a link to your site?
Answer:
-
If you want to make lives of your users easier or just link ReGet
Deluxe from your page, please place ReGet button (shown on the
left) on your pages. The HTML-code for it is shown below. Other
buttons and banners with their HTML-codes you can find on our
partners graphics
page. If you made a review of ReGet Deluxe and published
it somewhere, please let us know.
<A href="http://www.reget.com"><img
src="http://www.reget.com/images/regetnow.gif"
WIDTH="88" HEIGHT="31" BORDER="0" VSPACE="7"
ALT="Download ReGet now!"></A>
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- Question:
- What does it take to qualify as beta-tester?
Answer:
- We have stopped wide beta-testing program. If you want to discuss
bugs you've found or features you want to have in ReGet Deluxe
you are welcome to our
newsgroup.
Back to the Content
- Question:
- I found a bug in ReGet Deluxe. What should I do?
Answer:
- Please e-mail to our support team at support@reget.com
if you encountered an error. In your mail please specify:
- URL to file which you were trying to download.
- Which OS are you running?
- The copy of log for this download (can be copied via clipboard).
- ReGet Deluxe version and build numbers (can be found in
Help About)
- And error description.
Back to the Content
- Question:
- How can I get the log of download?
Answer:
- To get the log do the following:
- Click with the right mouse button on a download (in download
list area)
- Choose "View log" from the dropped down menu
- Copy all strings from log (use "Edit-->Copy All")
- Paste it to the mail and send to support@reget.com.
Back to the Content
Connectivity issues:
- Question:
- How does resume in FTP work?
Answer:
- Most FTP-servers support "REST nnn" command. When
client passes this command to server, server sends file from the
specified position. Most known server with no broken downloads
resume is Microsoft IIS. To be correct, it supports "REST
nnn" but requires nnn to be equal 0.
Back to the Content
- Question:
- How does resume in HTTP work?
Answer:
- The special field ("Range: bytes nnn-") have to be
supplied in the file request form. If WWW-server supports resume,
it returns code 206 and specified part of the file. If it doesn't,
it returns the whole file (as in regular request).
Back to the Content
- Question:
- What is the PASV mode (passive mode)?
Answer:
- Usually, when retrieving files over FTP, two connections are
used: for commands and for data. Command-connection is set by
client, data-connection is set by server. In some cases (when
using firewall for instance) both connections have to be set by
client. In such a cases server goes to passive mode when "PASV"
command is sent from client.
Back to the Content
- Question:
- How does "Smart Rollback" work and what is
it all about?
Answer:
- Smart Rollback can be used only while downloading via proxy-server.
When you are using proxy-server two connections are being created:
|
(1) |
|
(2) |
|
Client |
<-> |
proxy-server |
<-> |
WWW/FTP-server |
If first connection breaks no additional processing from ReGet
is required.
However, when second connection breaks, proxy-server usually passes
error message, adding it to the end of downloaded file. So, if
you continue download, you will have this error message within
the downloaded file. There are two possible solutions:
- When either (first or second) connection breaks we cut off
last 2Kb of downloaded file (so does GetRight). The disadvantage
is that it was a first connection which broke (so, no extra-stuff
is in the downloaded piece of file), so we loose 2Kb of hardly-downloaded
file. Also, error messages are usually shorter than 2Kb, though
it depends on the server and kind of error.
- At any break, we scan last 2Kb for the error string. Author
aware only of two possibilities here: "HTTP/1.x"
and "<HTML>" (if you encounter any other,
please e-mail the author, and he'll add it to the program).
So, if we found an error message we cut it off. If we don't
find it -- we consider this broke as it was first connection
which failed. The disadvantages are: error message can be
in the file, but it can be more than 2Kb long, the error messages
can start the other way (as we expect). Special case. Some
proxy-servers (Microsoft Proxy Server for example) do not
report file size when downloading from FTP-servers. So in
case of error on the second connection, only way to discover
it is to use "Smart rollback". In this case (when
downloading via proxy-server, and file size not known, "Smart
rollback" is being used ALWAYS.
Back to the Content
- Question:
- Can ReGet Deluxe download from online files storages (like idrive.com,
visto.com, etc.)?
Answer:
- Many of free web-disk-space sites are not completely compatible
with download managers. But we try to improve this compatibility.
You can download from most of online storages by doing a few additional
steps:
- www.idrive.com:
Make your folder shared to download from it with ReGet
Deluxe or use HTTPS add-on to ReGet Deluxe.
- www.visto.com:
We didn't notice any problems with downloading by ReGet Deluxe.
Back to the Content
- Question:
- How can I download a file from HTTPS server?
Answer:
- ReGet Deluxe can download from secure (HTTPS) servers with special
add-on. You can get it here.
Back to the Content
Proxy-servers and firewalls:
- Question:
- Why isn't the file size displayed when downloading files from
FTP via Microsoft Proxy Server?
Answer:
- MS Proxy doesn't provide sizes of files from FTP. It isn't ReGet
bug, it's a bug of MS Proxy. Also, as ReGet is not aware of actual
file size, it cannot determine the connection breaks. So, if MS
Proxy broke connection, for ReGet it would look like successful
download.
Back to the Content
- Question:
- I download from FTP-server with broken downloads resume-support
via proxy-server, but ReGet Deluxe always starts downloading from
the beginning. Why?
Answer:
- The proxy-server might not be supporting resume (like Microsoft
Proxy Server). If this is a case, you may try to use direct connection
or Winsock-client.
Back to the Content
- Question:
- How to find proxy settings?
Answer:
- Check the proxy settings in your browser to see if you can find
the correct settings. Browsers bury these settings, but here is
where they are:
In IE: click "Tools"--"Internet options" then "Connections"
then "LAN settings" then (finally) you will see the proxy
settings.
In Netscape: click "Edit"--"Preferences" then "Advanced"
then "Proxies".
Back to the Content
- Question:
- Can ReGet Deluxe work with SOCKS proxy?
Answer:
- ReGet 1.8 and higher can correctly work with SOCKS proxy, so
we recommend you to install the latest version of ReGet Deluxe.
Older versions of ReGet don't have built-in support for SOCKS
proxies, but you can use SocksCap32 or similar program to make
ReGet work with SOCKS.
Back to the Content
- Question:
- I use Wingate or Firewall programs, what should I configure
to download with ReGet Deluxe?
Answer:
- If you use a firewall program, you might need to set it up
to allow ReGet Deluxe access to the Internet.
Wingate can automatically find browsers and email clients, but
doesn't find ReGet Deluxe, so you will have to add it manually.
You will need to add ReGet Deluxe to the list of programs that
have direct access "globally" to the Internet.
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Using ReGet Deluxe issues:
- Question:
- What operating should I use for ReGet Deluxe to work properly?
Answer:
- Windows 95/98/2000/NT/ME, Internet Explorer 4.0 and higher,
at least 8 Mb of RAM are required for successful installation
and use of ReGet Deluxe. If you are using an old version of Windows
95 you may have to download ComCtl32.dll Update and DCOM (Distributed
COM) update for Windows 95 from our
download page.
Back to the Content
- Question:
- How do I specify a username and password for my download?
Answer:
- The easiest way to specify a username and password is to fill
the appropriate fields in Download Properties. You can also do
it like that: ftp://username:password@ftp.server.com/DirectoryName/file.zip
Back to the Content
- Question:
- There is no "Download using ReGet Deluxe" option in context
menu of my browser. What's wrong?
Answer:
- "Download using ReGet Deluxe" option is available only in Internet
Explorer, NeoPlanet, NetCaptor and MSN Explorer. If you use Netscape
Navigator or Opera you may only add a download by clicking on
a link while ALT-key is pressed.
If you use IE or IE-based browsers and IE integration checkbox
(in the "Options-->Integration" menu) is checked, run
ReGet Deluxe from the command line (Start-->Run in Windows)
with the "setup" key (you should type in the command line something
like "C:\Program Files\ReGetDx\ReGet.exe -setup"). ReGet Deluxe
must not be run at that time. And we also recommend you to use
the latest version of ReGet Deluxe (please check up our site for
the newest version).
Back to the Content
- Question:
- How do I disable ReGet Deluxe for a particular link or site?
Answer:
- To disable ReGet Deluxe temporarily for a particular link, hold
down the CTRL key while clicking on the link.
Back to the Content
- Question:
- How does Integration in Opera work?
Answer:
- You should keep ALT-key pressed when click on a link
to add a download from Opera. "Download using ReGet Deluxe" context
menu option may be implemented later. "Download all by ReGet Deluxe"
option will hardly ever possible, as Opera does not support it.
Back to the Content
- Question:
- What does Error [5] LocalFileWrite mean?
Answer:
- Generally, this error means that you cannot access the file.
Make sure that you have enough disk space, the file is not being
used by another application or someone else couldn't prohibit
writing to this directory on your PC. To make sure we'd recommend
you to reboot your PC and try to resume download after that.
Back to the Content
- Question:
- When I try to run ReGet Deluxe nothing happens - why?
Answer:
- It is the known Microsoft bug described at http://support.microsoft.com/support/kb/articles/Q170/3/64.ASP?LNG=ENG&SA=AL
. To avoid this bug the string for the following named value
must contain a single valid executable name for the shell process
(explorer.exe by default):
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
Shell=
Back to the Content
Downloading problems:
- Question:
- Why can't I download Windows Update with ReGet Deluxe?
Answer:
- Microsoft Windows Update uses its own "install-from-web" software
that is incompatible with other download managers.
Back to the Content
- Question:
- I can't retrieve files from an FTP-server, what should I do?
Answer:
- If you are connected to Internet thru a firewall/proxy-server,
please enable "PASV mode" in the FTP settings for your download(s).
Back to the Content
- Question:
- I am using Napster and ReGet Deluxe doesn't start with
it.
Answer:
- Napster has its own download manager, and does not work with
external download managers.
Back to the Content
- Question:
- When I try to download mp3 file from MP3.com or another server,
it automatically opens with my music player (WinAmp, etc) and
not being downloaded with ReGet Deluxe.
Answer:
- If you want to download the files that automatically play in
WinAmp, etc. try to do the following:
Hold CTRL when click on the link to the file. This will
download a very small .AU file. View this file in Notepad and
it will contain a real URL to the MP3 file. Highlight this string,
copy it to the clipboard and paste to ReGet Deluxe.
Back to the Content
- Question:
- Why can't I download group of files by mask from FTP-servers
sometimes?
Answer:
- You can't use "*" and "?" in URLs to download files from FTP-server
when using the HTTP-proxy.
Back to the Content
- Question:
- Why can't ReGet Deluxe sometimes retrieve files from Web-servers,
and my browser can?
Answer:
- Most likely, the destination server is checking either "User-agent"
field or "Referrer" (or both) which are being sent in HTTP-request.
Try to disable "User-agent" and set "Referrer" to
the page in which you found a link to the file. In most cases,
ReGet Deluxe can obtain the necessary "Referrer" setting from
your browser, but sometimes it might not work.
Back to the Content
Security issues:
- Question:
- What information does ReGet Deluxe send about me and my system?
Answer:
- All the information ReGet Deluxe sends is described at this
page.
Back to the Content
- Question:
- I've heard rumors about privacy concerns with ad-sponsored software.
What can you tell me about that?
Answer:
- ReGet Software guarantees that ReGet Deluxe Free (if downloaded
from official ReGet Software servers) is absolutely clear from
any viruses and trojans. All information it sends to ReGet Software
and Conducent servers is described in appropriate documents, such
as: ReGet
Software privacy statement and ReGet Deluxe end user license agreement
which is displayed before installation of ReGet Deluxe. For your
accommodation we've gathered all this information at one
page.
We can assure you that ReGet (including all its components) doesn't
send any other information about your system so it cannot be regarded
as a trojan program.
Back to the Content
- Question:
- Can ReGet Deluxe scan files for viruses?
Answer:
- ReGet Deluxe lets you choose to use whatever virus scanner program
you want in ReGet Deluxe schedule.
Back to the Content
Useful Tips:
- Question:
- How to get quick access to dialup properties?
Answer:
- Press and hold the "CTRL"-key when click "Connect/Disconnect"
button on the toolbar.
Back to the Content
- Question:
- How to switch the splash screen off?
Answer:
- Add "/NoSplash" to the filename in ReGet Deluxe shortcut.
Back to the Content
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