Copyright: ©Orchid Technology 1995


Contents
KELVIN VIDEO64 ON-LINE MANUAL

Copyright Notice

Before You Begin

Section 1: Hardware

Section 2: Software

Section 3: Technical Information

Appendix A: Technical Specifications

Appendix B: Power Management

Appendix C: Digital Video Scaling

Appendix D: MPEG Video

FCC Notice


SECTION 3: TECHNICAL INFORMATION

Troubleshooting Kelvin Video64

Before You Call Technical Support

Technical Support


TECHNICAL SUPPORT

Technical assistance is available through the Orchid Technical Support Department. Updates for this software may be downloaded from the Orchid Bulletin Board Service (BBS). You may also send your support questions and requests via FAX to the number listed below.

In the United States:

Technical Support Department	(510) 661-3000
Technical Support Department FAX	(510) 651-6982
Orchid's BBS, 14400 baud, N, 8, 1	(510) 651-6837
Orchid's RMA Department	(510) 683-0300

In Europe:

France Technical Support	+33 (1) 47.80.70.50
France Technical Support FAX	+33 (1) 47.82.51.79
France Technical Support BBS	+33 (1) 47.84.70.57
United Kingdom Technical Support	+44 (0) 1256 844 899
United Kingdom Technical Support FAX	+44 (0) 1256 54476
United Kingdom Technical Support BBS	+44 (0) 1256 63373
Germany Technical Support	+49 89 42 90 41
Germany Technical Support FAX	+49 89 42 95 17

Orchid provides a high-capacity electronic bulletin board service (BBS). All lines are accessed through one phone number. You can use any baud rate up to 14.4K baud. YMODEM and ZMODEM are the recommended file transfer protocols. Orchid's modem settings are:

Parity=NONE (N)

Data Bits=8

Stop Bits=1

Technical Support hours are: Monday to Friday 7:00a.m. to 5:00p.m. PST.

CompuServe

Orchid Technology Technical Support is also available through CompuServe. Logon to CompuServe and type:  GO ORCHID

World Wide Web

Look for us on the World Wide Web! Orchid provides information ranging from the latest technology, new product releases, customer service and other categories of information. Access the Internet and type:  http://www.orchid.com


TROUBLESHOOTING KELVIN VIDEO64

Orchid Technology is known for its responsiveness to its customers. So we have created a list of helpful hints for troubleshooting your Kelvin Video64.

The following information will help you diagnose problems you may have with the Kelvin Video64. The symptom and solution serves a twofold purpose:

You may be able to fix your problem . . .

 	or

if these steps do not help you solve your problem, they will

most certainly give you a better handle on what to tell

Technical Support once you contact them.

Operation

Display

MPEG


BEFORE YOU CALL TECHNICAL SUPPORT

Before calling, it would help us greatly if you have the following information ready:

♦	The model name and serial number of the Orchid product.

♦	Your computer information such as CPU type, operating system, amount of installed memory and other peripherals installed in your computer.

♦	Call from the location of your computer. If you are unable to do so, please print out the information from your CONFIG.SYS and AUTOEXEC.BAT files.

♦	The version number of the Orchid product driver.

NOTE: For Return Material Authorization (RMA) purposes, please keep a copy of your product receipt.