Known Bugs and Troubleshooting

Problem When I run Easimp3 an error occurs, "Class not found exception" or "No such method exception"?
 
Make sure you have installed the MSJava extensions, these are required to run Easimp3. You can download an Easimp3 install with the MSJava extensions included from the download page at www.easimp3.com

Problem When I play an mp3 I don't hear any sound?
 
Easimp3 makes use of the Windows Media Player to actually play media files. This must be installed to before installing Easimp3.  It is recommended that you upgrade to the latest version of Windows Media Player www.microsoft.com/download

Problem When I click on the System tray icon, the menus don't disappear when I click away from the menu?
 
The system tray icon menus can be a bit difficult, this is a bug with WFC, you must then at least click on a the menu before it will disappear. Tip: Click on a menu item that does't do anything, now it will disappear when you click away from it.
 
Problem Sometimes Easimp3 freezes and is no longer responsive?
 
On some systems using the Watch Folders feature may cause Easimp3 to freeze. If you experience a freeze please first try disabling this feature, then try re-installing Easimp3.

Problem When I play cda tracks (CD Audio) the display doesnt match whats playing?
   
  It has been reported that certain systems wont display what CD track is being played. There is no solution to this unfortunately, it may be too do with the actual CD ROM drive.
 
Problem Sometimes I get an error null pointer exception, Brush.getColor()....
   
  This is a known problem with WFC, am currently working on a fix for it , there is not much you can do about it except click Continue. This error should not affect Easimp3 operations in anyway.
 
Problem When I click on the System tray icon, the menus don't disappear when I click away from the menu..
 
Moods will not save/read the id3 tag. Can not work this out so at the moment the data is only saved in your library.

Problem I am using very large or very small scrollbars and some panels are not aligned correctly..
   
  Sorry but you must use the default windows scrollbar widths to get the best aesthetics from Easimp3.
 
Problem I get the error "Class Format Exception" or "FontMetrics Null Pointer Exception" when starting Easimp3?
   
  Very rarely when starting a message may appear "class format exception". This is a bug in MSJava (WFC) and a system restart will resolve this error.
 
Problem When I create a website the system freezes for a long time.
   
  This happens because Easimp3 typically must create many webpages and copy a large number of images when making a website. This is perfectly normal.
 
Problem Sometimes when starting Easimp3 I click on it (on the task bar) and nothing happens (It doesnt restore)?
   
  This bug mostly affects Win98 machines, to overcome this simply click on the System Tray icon and select restore.
 
Problem I get the error "Class Format Exception" or "FontMetrics Null Pointer Exception" when starting Easimp3
 
Very rarely when starting a message may appear "class format exception". This is a bug in MSJava (WFC) and a system restart will resolve this error.

Problem CDDB doesn't work?
   
Make sure you are connected to the internet, currently this feature won't work through a proxy. Try setting the Local Host Name to "localhost" or if your computer belongs to a domain try setting it to "%mycomputer%.%mydomain%.com"

Problem The display is messed up and can't seem to get it back?
   
Either reinstall, or in Easimp3 press SHIFT+F1 and from the "Presets" page click "Reset Settings"

Problem The problem I am having is not listed here?
   
Try the suggestion/bugs page for other solutions to Easimp3 problems.
 

See changes.txt for changes in this version

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Tom Deloford tom@deloford.com